Exterior

Reviews of Atlanta Marriott Marquis

4 out of 5
Atlanta Marriott Marquis
265 Peachtree Center Ave Ne, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 1211 out of 2605 reviews" "
Rating 8 - Good. 511 out of 2605 reviews" "
Rating 6 - Okay. 340 out of 2605 reviews" "
Rating 4 - Poor. 262 out of 2605 reviews" "
Rating 2 - Terrible. 281 out of 2605 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ke'Asia

Liked: Cleanliness, staff & service, property conditions & facilities
The pricing was reasonable. The views were amazing. The room & the view was great.
Stayed 1 night in May 2024
Response from Front Office Manager on 23 May 2024
Dear Ke'Asia, Thank you for choosing to stay with us at Atlanta Marriott Marquis and sharing your review. We are delighted to know that you could relax in our well-appointed accommodations and that the fantastic views enhanced your time with us. We also appreciate you mentioning our excellent value and look forward to welcoming you back soon.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Latrice K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in May 2024
Response from Front Office Manager on 23 May 2024
Dear Latrice, Thank you for choosing to stay with us at Atlanta Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a memorable stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Office Manager on 23 May 2024
Dear Joy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Atlanta Marriott Marquis.Sincerely,Nayeem HaqueFront Office Manager

2/10 Terrible

Angel Roman

Business traveller
Disliked: Property conditions & facilities
Bad experience overall
Stayed 4 nights in May 2024
Response from Front Office Manager on 22 May 2024
Dear Mr. Roman, Thank you for choosing to stay with us and share your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Nayeem HaqueFront Office Manager

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in downtown.
Stayed 3 nights in May 2024
Response from Front Office Manager on 21 May 2024
Dear Laura, We are happy that your time with us at the Atlanta Marriott Marquis was overall pleasant. We are glad you appreciated our downtown location and hope your time with us was enjoyable. It was a true pleasure having you as our guest, and we look forward to seeing you again whenever you are in the city.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Corina M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great experience. We were instantly welcomed to this hotel. The food and beverage director was so nice. He assisted us in finding our room and also surprised my kids with a little treat. What a great way to be welcomed! Definitely would recommend this place to anyone. All the staff members were helpful we truly enjoyed our stay.
Stayed 3 nights in May 2024
Response from Front Office Manager on 21 May 2024
Dear Corina, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about the Atlanta Marriott Marquis. We are delighted that you thoroughly enjoyed your stay, most notably our courteous service. Our associates are dedicated to going that extra mile to make you feel at home. We appreciate all of your compliments and thank you again for your generous rating. I will share your praises with my colleague and the rest of the team. It was our pleasure to host your visit. We hope you and your family will join us again in the future.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

AMiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful inside and out with good scenery. Breakfast buffet had to be my favorite part! Made to order omelets and the chef working inside of Sear was so pleasant. Pool was heated and comfortable to fit the temperatures outside. Beware of the $75/night charge that they don't mention until you check in! Only downside of our stay :(
Stayed 3 nights in May 2024
Response from Front Office Manager on 21 May 2024
Dear Guest, We are happy that your time with us at the Atlanta Marriott Marquis was overall pleasant. We are glad that you loved our iconic 52-story property and the beautiful views from your accommodations. It is also our pleasure to know that you liked our refreshing pool and enjoyed your dining experience at the Sear. However, we regret not meeting all of your expectations. It was nice having you as our guest, and we look forward to welcoming you again soon.Sincerely,Nayeem Haque,Front Office Manager

4/10 Poor

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not check in on time as promised. 4:00 is check in time and it was 5:30 before we got oyr room. We were late getting to the concert.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 21 May 2024
Dear Sherry, Thank you for sharing your feedback about your recent stay. We are disappointed to read about the long wait time you experienced during check-in and the inconvenience this caused you. We understand the frustration this can cause and the repercussions when you need to keep to a schedule. We will address this appropriately to prevent such occurrences in the future. Your patience is highly appreciated. We hope you'll consider staying with us again.Sincerely,Nayeem Haque,Front Office Manager

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in lines were awful! However someone did offer us water. We reserved a King room our credit card was charged that morning for a King but upon arriving in our room it was a double! This was an anniversary trip. I called down and was told there was nothing else available. Well my card was charged that morning. I am sure there was a King available then. A second call down to the desk and I was told to come down to the lobby and speak to a manager. Was passed from person to person and was told sorry. Finally after 40 min we were given a king room. Total time for getting what we were supposed to have took almost 1 1/2 hours! Made us late for a concert. The elevators were down to one working took 12 min to finally get to our floor and that was after they told us to use a service elevator past nasty laundry carts and trash. VERY DISAPPOINTED in our stay this time. May look for another downtown hotel next time.
Stayed 1 night in May 2024
Response from Front Office Manager on 20 May 2024
Dear Tracy, Thank you for being our guest and for choosing us for this special occasion. We deeply apologize for disappointing you and for the reservation issues you experienced initially. We are also sorry for the way our associates handled this situation and for the wait time you encountered to receive your room. We understand the frustration this caused and the repercussions with the concert schedule. We have discussed your concerns with our front desk team and will use them to help us better our guest services. Your comments regarding the elevators have been addressed with our engineering staff to ensure a better guest experience going forward. We are grateful for your valuable feedback and your patience in these matters. We hope you will change your mind and give us another opportunity to provide you and your husband with the excellent hospitality for which we are known.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service
There was only one out of 4 elevators working to the floor that we were staying on. Next morning the staff offered the service elevator, but getting to the 28th floor first afternoon took at least 30 min or more. The staff was helpful with water and extra blankets, very courteous, but this huge hotel is just not really my preference.
Stayed 1 night in May 2024
Response from Front Office Manager on 20 May 2024
Dear Morgan, Thank you for visiting the Atlanta Marriott Marquis and for the high rating. We are glad that your stay with us was overall pleasant and that you received thoughtful service from our associates. That said, we sincerely apologize for the issues you had with our elevators and for the wait time you experienced. We have been working diligently on solving this issue, have updated our elevator system, and have also increased the number of mechanics on the premises daily to check the equipment. Thank you again for your constructive feedback, and we truly appreciate your patience. We hope you will reconsider us the next time you are in our area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Front Office Manager on 20 May 2024
Dear Karen, Thank you for choosing the Atlanta Marriott Marquis and for your generous rating. We are glad that you found our airport location with shopping, dining, and entertainment just outside the doors to be convenient for your plans. It was our pleasure hosting you during your time in the city. We look forward to your next visit.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Luis

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 18 May 2024
Dear Luis, We are glad that your time with us at the Atlanta Marriott Marquis was overall pleasant. Our goal is to ensure a memorable experience for every guest with our friendly staff. Thank you for your high rating. We look forward to your next visit!Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very very good stay and trip!
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 15 May 2024
Dear Anthony, Thank you for staying at Atlanta Marriott Marquis for your visit to Atlanta and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 14 May 2024
Dear Jefferson, Thanks for the Kind feedback! We are delighted your time at Atlanta Marriott Marquis was so pleasant as we always strive for excellence. We look forward to your return soon so we can share another fantastic stay with you.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 15 May 2024
Dear Virginia, It is rewarding to know you loved your stay! All of us here at Atlanta Marriott Marquis look forward to making many more great memories with you. Thank you for choosing us during your time in Atlanta.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Makia

Liked: Cleanliness, property conditions & facilities
The property itself was nice with the exception of hair on the shower wall. I chose the hotel for the bars and restaurants but I guess my timing was bad. Everything was closed once I returned from seeing the city. All and all it was nice and a beautiful view.
Stayed 1 night in May 2024
Response from Front Office Manager on 10 May 2024
Dear Makia, Thank you for choosing our hotel for your recent stay. While we are glad that you loved our iconic property with the views of downtown Atlanta, we regret not meeting all of your expectations during your visit. It was a pleasure hosting you, and we hope you will revisit us soon for a better experience. Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the veiw. It was a very clean and cozy room and very cool hotel over all
Stayed 1 night in May 2024
Response from Front Office Manager on 10 May 2024
Dear Katherine, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted we exceeded your expectations and that you loved our iconic property and well-kept accommodations with views of downtown Atlanta. It was our pleasure accommodating you, and we hope you will make Atlanta Marriott Marquis your home away from home whenever your travels bring you to our city. We look forward to your next visit.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Estella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy.Staff helpful and friendly.
Stayed 1 night in May 2024
Response from Front Office Manager on 8 May 2024
Dear Estella, Thank you for your excellent feedback. We are delighted that you found our check-in service seamless and that our devoted associates left a great impression on you. Your comments are greatly appreciated and serve as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Atlanta Marriott Marquis!Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 8 May 2024
Dear Ahmad, Thank you for choosing Atlanta Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 7 May 2024
Dear Karol, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Atlanta Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Sincerely,Nayeem HaqueFront Office Manager

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on 5 May 2024
Dear Michele, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Tiandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 2 May 2024
Dear Tiandra, Thank you for the generous rating of Atlanta Marriott Marquis. We are delighted you enjoyed your stay. We hope to see you again on your next visit to the area.Sincerely,Nayeem HaqueFront Office Manager

8/10 Good

Debra Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property inside is great, clean with awesome views. Restaurants are ok, pricey there is a Starbucks, although it closes early....The location is not safe at night. No lounge or entertainment in the hotel or the surrounding area. The parking rate was not mentioned in advance but it was $60 a night and the only option was valet.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Ms. Dianne, Thank you for choosing Atlanta Marriott Marquis and for your high rating. We are glad you enjoyed our iconic property, spotless accommodations, and breathtaking views. However, we regret not meeting all of your expectations regarding restaurants. We will share this appropriately to enhance our guest experience. Moreover, like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and this fee are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Michele

Liked: Amenities, property conditions & facilities
The hotel was very nice and clean . All staff members were super friendly
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Michele, Thank you for making Atlanta Marriott Marquis a part of your travel plans. We are pleased we exceeded your expectations and that you enjoyed our beautiful property and courteous associates. Thank you once again; it will be our pleasure to welcome you back on your next visit to Atlanta. Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Breyanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
valet parking held our car for 30 minutes unnecessarily
Stayed 1 night in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Breyanna, Thank you for choosing to stay at Atlanta Marriott Marquis and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we are sorry that you experienced a long wait-time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. Your review is invaluable to us, and we hope to welcome you back in the near future to provide you with a much better experience.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Taina-isha

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 21 May 2024
Dear Guest, We are thrilled that your time with us at the Atlanta Marriott Marquis was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for your generous rating. We look forward to hosting you again at our hotel.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

RICKY

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 22 May 2024
Dear Ricky, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Luis, Thank you for staying at Atlanta Marriott Marquis and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Christopher L.

Liked: Cleanliness, staff & service, property conditions & facilities
Everything 10/10
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 2 May 2024
Dear Christopher, Thank you for choosing Atlanta Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nayeem HaqueFront Office Manager

2/10 Terrible

Tasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like it at all….i called Expedia to try to change hotels because my daughter got an allergic reaction from the room and no one would accommodate me. Upon arrival a homeless man walked into the lobby and proceeded to take someone’s luggage. I want a refund!!!!!!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 2 May 2024
Dear Tasha, We appreciate your feedback, though we regret to learn about your daughter's experience and the homeless concern episode you witnessed during your recent stay at our hotel. Guest well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and security. We will share your message appropriately. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope your daughter is doing well, and we wish you all the best with your travels.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Marlon

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 20 May 2024
Dear Marlon, We are glad that your time with us at the Atlanta Marriott Marquis was good, and we appreciate the high rating. We are dedicated to providing a comfortable atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was lovely hosting you, and we look forward to your next visit.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Tony M

Travelled with group
Property was nice, but I feel like the people that clean the rooms miss days of not cleaning my room, not changing my towels or my sheets on the bed and they didn’t dust around the windows in the sleeping room. They didn’t dust the furniture. It was all dusty. They need a better person or a supervisor to check behind them.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Dear Tony, Thank you for staying with us and sharing your concerns. We are glad you liked our beautiful property; however, we apologize for the lapses in housekeeping service. We will address this to ensure better guest comfort and satisfaction. We appreciate your patience and hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Yait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 11 May 2024
Dear Yait, Thank you for your kind rating! We are glad you had such a positive experience during your stay at Atlanta Marriott Marquis, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

2/10 Terrible

Sheida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The prices are not the same if you pay at property! I suggest you pay thru the website before you go there and there is extras fees including parking , deposit was not the same as what the website has but they don’t tell you that !
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Dear Sheida, Thank you for sharing your feedback. We understand your concerns regarding the additional fees and apologize for any confusion this may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication, and we will certainly review our website to ensure it is as clear as possible. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to Atlanta. Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Monroe Davis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Dear Ms. Davis, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Atlanta Marriott Marquis, and we can't wait to welcome you back.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Alleya

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infrastructure of the building was a vibe.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Alleya, It is a pleasure to know we exceeded your expectations and that you loved our iconic building in Atlanta, designed by John Portman, that has been placed on the Georgia Register of Historic Places. In addition, we are the second largest atrium in the world! Thank you for choosing Atlanta Marriott Marquis and for your lovely feedback. Please come and see us again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Yilian

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Dear Yilian, Thanks for the outstanding rating! We are delighted your time at Atlanta Marriott Marquis was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic stay with you.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and professional services
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Olha, It is wonderful to read that we exceeded your expectations and that you especially enjoyed our iconic property and outstanding hospitality. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Atlanta Marriott MarquisSincerely,Nayeem Haque,Front Office Manager

4/10 Poor

Kalisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The least that I can say is I’m surprised at how my sty was…
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Kalisa, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Both night stands were missing out of our room,the phone didnt work and we were missing a bottle of body wash.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Maurice, Thank you for staying with us and sharing your feedback. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the issues you encountered with your room. We appreciate you bringing this to our attention, and we will address this appropriately to ensure a better guest experience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for my first time there
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Kevin, Thank you for choosing Atlanta Marriott Marquis for your visit to Atlanta City. We are delighted we left a great first impression on you and that you enjoyed your stay. We appreciate your business and hope we will be your preferred choice next time you are in the city. Sincerely,Nayeem Haque,Front Office Manager

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms have an odor. The hotel is run down. Parking is a mess too expensive. Rude workers. The cleaning staff was very nice. The beds are too low and uncomfortable. Horrible they need to take marriot marquis name off their building.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Dear Monica, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for not meeting your expectations regarding the condition and quality of the room and the level of service you experienced. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We have also noted your concern regarding parking, and we will forward your comments appropriately. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to Atlanta. Sincerely,Nayeem Haque,Front Office Manager

4/10 Poor

David

Travelled with partner
Disliked: Staff & service
I was not happy with the parking situation. I was not advised of the outragous cost. I was advised that it was because i booked through a 3 party.i had to pay 120 for parking for 2 days.I was not happy and will never stay there again
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Dear David, Thank you for your honest feedback. We regret that the parking fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. We appreciate your patience and hope to welcome you again soon. Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Ervin

Stayed 3 nights in Apr 2024
Response from Front Office Manager on 19 May 2024
Dear Ervin, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Atlanta Marriott Marquis, and we can't wait to welcome you back.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Srinivasa

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Carpet in the building was Dirty and had a weird smell
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Srinivasa, Thank you for being our guest and sharing your experience. We hope your overall stay was pleasant. That said, we work hard to provide a clean and comfortable environment; therefore, we apologize for the specific issue that compromised your experience. We will address this to ensure better guest comfort and satisfaction. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Nayeem Haque,Front Office Manager

4/10 Poor

Ruben

Travelled with group
Liked: Staff & service
I've had the pleasure of staying at several Marriott properties. This one is by far the worst.The condition of the electronics in our room lead me to this conclusion. The clock in the room didn't work. Television has volume but no picture. The bedroom headborad was tagged with graffiti. When I called the front desk they never responded. Not what I expected from Marriott or as a gold member.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Dear Ruben, On behalf of our entire team, thank you for your review and for being a loyal Marriott Bonvoy member. Please accept our sincere apologies for not meeting your expectations. It is disappointing to learn about the several maintenance issues you encountered in your room and the lack of responsiveness from our front desk team. We will address this with the concerned teams to ensure a better guest experience. We are sorry for the inconvenience this caused and grateful for your patience. Our guests' comfort and satisfaction are our foremost concerns. Thank you for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

HEATHER

Stayed 3 nights in Apr 2024
Response from Front Office Manager on 19 May 2024
Dear Heather, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Atlanta Marriott Marquis. Thanks for choosing us for your time in Atlanta; we hope to see you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Aris

Stayed 1 night in Apr 2024
Response from Front Office Manager on 18 May 2024
Dear Aris, Thank you for choosing the Atlanta Marriott Marquis and for the great rating. We are delighted to know that you thoroughly enjoyed your stay in our downtown hotel; we love to make our guests feel right at home. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 28 Apr 2024
Dear Paul, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Atlanta Marriott Marquis.Sincerely,Nayeem Haque,Front Office Manager