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Reviews of Quality Inn

2.5 out of 5
Quality Inn
20 Home St, Athens, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Smoking smells
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Rooms comfortable. Hot Tub wasn’t really hot and it had no therapeutic jets
Stayed 1 night in May 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This property was an older hotel, but it was very clean and comfortable. We will stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Enjoyed my stay there. Nice bbq place right next door
Stayed 4 nights in May 2024

6/10 Okay

David

Liked: Cleanliness
The rooms were clean and sufficient, with few frills. The TV remote was a bit outdated with no directions, but I figured it out. Breakfast too was fine, not elaborate with no service person apparent.
Stayed 1 night in May 2024

8/10 Good

Blake

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel were fine. Swimming pool and spa were great! They were understaffed, which made needing any assistance with anything impossible. Breakfast looked good, but they ran out and had no one restocking. So part of my family ate, while the rest missed out.
Stayed 1 night in May 2024

8/10 Good

Janice, Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
The property is neat, clean and the staff is efficient and friendly. I have stayed here 3 times.
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast did not have many choices and was slow to refill.
Stayed 1 night in May 2024

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and outside patio is nice
Stayed 1 night in May 2024

6/10 Okay

julie

Liked: Staff & service
Disliked: Property conditions & facilities
It wasn’t actually dirty, but there was a dark stain on the curtains, the bedskirt was threadbare and ripped and overall the room was musty smelling. The air conditioner rattled all night too. I understand this is a budget property but it’s in desperate need of updating.
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

MaryLloyd, Powell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn w2as perfect location for a marathon runner. Hot tub was a great addition after the race. Staff was very pleasant & helpful. Knew there was no elevator and had called to try to get 1st floor but upon arrival couldn't but taking steps slowly I managed and husband did most small trips. If we could guarantee 1st floor we would stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Beautiful area, not a bad walk to campus. Didn't get to use pool or gym or hot tub, but it was nice to have the option. Was able to check in early which was super helpful for my plans.
Stayed 1 night in Apr 2024

8/10 Good

Philip, Brunswick

Travelled with family
Liked: Staff & service
Staff was helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative reviews (at least from our stand point in time) were completely not warranted. The facility was clean and orderly. The pool and hot tub (which we did not use) was apparently fine with the number of users. The staff we encountered were pleasant and helpful. The room was as much as one could reasonably ask for given the room rate. Actually, more than expected. Microwave, small frig, coffee pot (1 cup at a time), bathroom was clean with blow dryer, even an ironing board and iron (which of course looked brand new). Little wary booking at first but highly recommend this facility and will go out of our way to book again if in the area again.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and our room was very clean and nice. Water pressure was great. Did not get a lot of sleep due to paper thin walls. Other rooms next to us and above us was very noise. Couldn’t get a good night sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while taking son to OU for a college visit. Room was clean, beds were comfortable and staff was very accommodating. The only thing that could of been better was the complementary breakfast, no eggs bacon or sausage. It was still good with fresh waffles, biscuits and gravy, yogurts, cereal and such, but I need eggs, bacon and/or sausage.
Stayed 1 night in Mar 2024

10/10 Excellent

amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly we used to go down a lot and see a buddy and this was the place that we stayed at and they are amazing the place is clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Very friendly individual working at the front desk when we checked in and when we checked out! This hotel is very close to the bicycle trail in Athens so we have stayed here often in the past as a good starting ending point.
Stayed 1 night in Mar 2024

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Mar 2024

4/10 Poor

Gord

Disliked: Cleanliness, amenities
The place is really run down, carpets were gross. Had to unplug the fridge in my room it made so much noise.
Stayed 5 nights in Feb 2024
Response from Chelsea on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Chelsea Winchell, GMQuality Inn

10/10 Excellent

April

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chelsea on 14 Mar 2024
Dear April,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon.Sincerely,Chelsea Winchell, GMQuality Inn

8/10 Good

Christina A.

Travelled with family
Older property..could use some updating. Staff was friendly and efficient. Clean room.
Stayed 1 night in Feb 2024
Response from Chelsea on 14 Mar 2024
Dear Christina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon.Sincerely,Chelsea Winchell, GMQuality Inn

6/10 Okay

Ashlee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Walls are paper thin, smells like curry, whirlpool was so dirty that you couldn’t see the bottom. Tight space for the money. Garbage sitting outside of a room that was leaking onto the carpet. It was some kind of meat packaging. Just not good. Got two hours of sleep then had to take my daughter on her campus tour at Ohio University varsity. We were zombies to say the least.
Stayed 1 night in Feb 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service
Serves its purpose
Serves its purpose. The staff was extremely kind and helpful. Beds were somewhat lumpy. Bathroom was clean, but had evidence of wear.
Stayed 1 night in Feb 2024

8/10 Good

Kimberly

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Hot tube is amazing.
Stayed 2 nights in Feb 2024

10/10 Excellent

dirk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent. courteous , friendly and efficient.Breakfast was served hot, was plentiful, and very clean area.
Stayed 2 nights in Feb 2024

8/10 Good

Christopher, Charleston

Travelled with family
Liked: Staff & service, amenities
The room was nice, this place just needs updated.
Stayed 1 night in Feb 2024

4/10 Poor

Scott

Liked: Room comfort
Ran out of breakfast food.
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel, NEW CONCORD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in manager was so kind. Clean rooms. Fillable water station. Great pizza place next door.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is so comfy!!
The hotel is a bit loud, so if you need silence, this isn't the place. If you need a comfortable bed, clean room, and helpful staff, this is it. We will definitely stay here again.
Stayed 1 night in Jan 2024

6/10 Okay

Tamara

Stayed 2 nights in Jan 2024

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024

10/10 Excellent

Desta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay
Stayed 1 night in Dec 2023

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
This was a perfect visit with my family the only issue I had at all was at the pool was barely warm enough to swim we were all freezing when in the water, other than that the place was very well maintained and clean and the service was great
Stayed 7 nights in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jun

Stayed 1 night in Dec 2023