Exterior

Reviews of Best Western The Hotel Chequamegon

3 out of 5
Best Western The Hotel Chequamegon
101 Lake Shore Dr W, Ashland, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 997 reviews" "
Rating 8 - Good. 335 out of 997 reviews" "
Rating 6 - Okay. 113 out of 997 reviews" "
Rating 4 - Poor. 43 out of 997 reviews" "
Rating 2 - Terrible. 23 out of 997 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Loved the look of the property and the proximity to the lake ..very walkable to shopping. The pool was a bit small but still a nice area
Stayed 1 night in Mar 2024
Response from General Manager on 23 May 2024
Thanks for taking the time to leave a review of your stay

10/10 Excellent

Carmon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very beautiful retro motel … beautiful decor and very friendly staff and the pool was very clean and well maintained!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
We appreciate your noticing and commenting about cleanliness because staff works hard to make sure everything is ship shape!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Thanks for your stay and taking time out of your busy schedule to submit a review of our property.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Sorry we didn’t meet your expectations. Staff continues to work hard to provide a clean, safe environment with helpful, gracious hospitality. We hope to see you again.

2/10 Terrible

Jayden

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 27 Apr 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Lisa

Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Thanks for your stay and feedback. We will keep striving for a perfect rating.

8/10 Good

cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for your recent stay and for taking the time out of your busy schedule to leave a review of our property.

10/10 Excellent

Andrew, Ely

Travelled with family
Liked: Amenities
Great hotel in well maintained vintage historic building complete with ghosts (who did not reveal itself to us). Excellent bar and restaurant. Would recommend highly.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for your stay. Your patronage is appreciated. Perhaps a return visit might be in order to meet You Know Who. Hahhaaa!

10/10 Excellent

Guinevere

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing old building right on Superior. Staff was friendly and helpful, hotel was clean and quiet. Will definitely book another visit!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
We are grateful for your patronage and appreciate your taking the time to leave comments along with your review. Staff strives to make this the best experience possible for our guests. We hope to see you again.

10/10 Excellent

Jared

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school charm
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Your taking the time to leave a review of our property after your recent stay is appreciated. We hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thanks for your recent stay and for taking the time leave a review. Staff works hard to maintain the property and assist guests to ensure a relaxed stay.

8/10 Good

Luanne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you for staying with us. We will keep working to earn a perfect rating next time.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
We appreciate your business and hope you'll return again.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at check in was excellent! Liked the older woods and high ceilings. In the summer it would be great to walk the paved paths next to the lake!
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
We are glad your checkin process and stay was pleasant. The location of the hotel being close to downtown as well as on the lakeshore is a huge bonus.

6/10 Okay

Andy

The property is old but kept up. Our room lacked adequate lights and we had to charge our phones in the bathroom because our room lacked outlets near the beds and the two outlets on the wall with the television and coffee maker were nearly full and difficult to get to.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Thanks for your reply. The lack of outlets is being addressed in the property improvement plan that will be updating guest rooms. Thanks for your feedback.

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic location, beautiful view over Lake Superior, and right downtown.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
We appreciate your business and having taken the time to leave a review. Staff works hard to ensure a relaxed, comfortable stay. Guests definitely like our centralized location within Ashland as it's right on the shores of Lake Superior while also being close to restaurants, shopping and the lakefront trail.

10/10 Excellent

Jenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
We appreciate your business and having taken the time to leave a review. Staff works hard to ensure a relaxed, comfortable stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for taking the time to leave an assessment of your recent stay. We appreciate your feedback.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building, well kept. Overall, a nice place.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Your patronage is appreciate and we are glad for your feedback.

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 12 Feb 2024
Thanks for choosing to stay with us. We are hopeful you found your visit comfortable and relaxing.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College Campus Tour / Visit
Great location right on Lake Superior. If you are visiting Northland College, this hotel is in the perfect location.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
The centralized location of the property gives guests quick access to dining and shopping as well as the convenience when visiting the local colleges or the hospital. The lake walk is another great feature.

10/10 Excellent

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Your patronage is appreciated as is your taking the time to leave a rating of your recent stay. We hope to welcome you again in the future.

10/10 Excellent

nimit

Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Your patronage is appreciated as is your taking the time to leave your feedback. Thank you and we hope to welcome you again.

8/10 Good

Renee

Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thanks for your stay and for taking the time to leave a rating of your visit.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment. The only thing I can say, is the free breakfast is bellow your standard "free breakfast". I definitely would stay there again
Stayed 3 nights in Dec 2023
Response from General Manager on 22 Jan 2024
I'm disappointed to hear you felt our breakfast was below standard. With all sincerity, I am curious what you found was missing or neglected. We have worked very hard to create an atmosphere of warmth and hospitality while offering more options than what that BW Brand Standards require. One will find a hot egg option and breakfast meat or potatoes, waffles, cereals and oatmeal with toppings, toasted items and bakery, string cheese and yogurt, whole and prepared fruit, 3 kinds of juice, tea, coffee, milk and a dairy substitute. We have set ourselves apart buy using real dishes and flatware, a nice feature when many others use disposable foam and plastic.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Thanks for your stay and the positive feedback you shared. We hope to welcome you in the future.

10/10 Excellent

Phyllis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Your stay with us is appreciated as is the time you took to leave a rating of your recent visit.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Design of hotel
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Thanks for staying with us while in the area.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for taking the time to leave a rating of your recent stay.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Your stay with us is appreciated as is the time you took to leave a rating of your recent visit.

8/10 Good

Roy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE VIEW . DIDN'T LIKE THAT THE RESTURANT WAS CLOSED.
Stayed 3 nights in Nov 2023
Response from General Manager on 24 Nov 2023
We appreciate your business and are sorry for the disappointment of the on-site restaurant being closed for the season. It's a necessity as the tourist season slows so much. We look forward to re-opening in the spring and serving you again.

10/10 Excellent

Stephaniev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to leave a review. Your feedback is appreciated.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very nice
Stayed 10 nights in Nov 2023
Response from General Manager on 13 Nov 2023
I'm glad interaction with staff was positive and helpful.

10/10 Excellent

Peg

Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thanks for your stay and for taking the time to leave your feedback.

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel. The restaurant and bar were closed so would of been nice to know that before booking
Stayed 2 nights in Oct 2023
Response from General Manager on 13 Nov 2023
I'm glad you enjoyed your stay. Restaurant closure for the season is stated in reservation confirmations and staff has tried to make guests aware in advance as well. Our bar/lounge remains open Tues-Sat nights. I am hopeful staff was able to direct you to a place for a nice meal. Sorry for the inconvenience of having to go elsewhere.

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get a much more comfortable bed this trip with a restful night. Excellent hotel.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
I'm glad you had a good experience and a restful sleep, which isn't always the case when away from home.

10/10 Excellent

Paul-Michael

Business traveller, Travelled with family
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thanks for the feedback from your recent stay. We will keep striving to exceed guest expectations and hope to be of service again.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thanks for the feedback from your recent stay. We hope to be of service again.

10/10 Excellent

sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and areas inside hotel to be able to sit and talk in. 2 decks outside overlooking Bay.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
We are glad you enjoyed the indoor and outdoor spaces alike. Thank you for taking in the time to leave your feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Thanks for your stay. We hope to be of service again!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property with very modern conveniences. At breakfast there was silverware and not plastic ones. The only complaint was the king bed; it was sagging in the middle, uncomfortable and lumpy. I felt springs instead of material. I would stay again.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Thanks for the feedback. I'll have maintenance take a look a the bed and see if flipping and rotating the mattress is a good solution for the time being. I'm glad you enjoyed your stay and appreciate the touches we've implemented to ensure a comfortable stay.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but restaurant and bar were closed.
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct 2023
We appreciate your patronage and understanding as we navigate a difficult situation with a shortage/absence of kitchen staff. Our bar remains open Tuesday through Saturday nights while we are actively interviewing for a kitchen manager. We hope to be of service to you in the future when all of our amenities are available.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset from the hotel lawn
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Stunning photo! Lake Superior sunsets never grow old. Happy travels

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! We were there 3 nights for our anniversary!! Highly recommended hotel
Stayed 3 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Thanks for your review. I also LOVE the photos!! Happy Anniversary and thank you for choosing our hotel to celebrate.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building with breathtaking water views.
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Thank you for staying and for leaving a review.

10/10 Excellent

Jeffrey, Freeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great downtown location along Lake Superior. Lake view from our corner room was wonderful. Love the historic decor on main floor, will definitely stay again!
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Thanks for staying with us and for sharing your feedback.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deck and walkway on the lakeside. Lovely walking path along the water. Can walk downtown easily as well.
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
It's great to have a property with Lake Superior in it's backyard, but as you found, we are also close to attractions, shopping restaurants and the walking/biking path. We're glad you enjoyed your stay and the convenience of being in the heart of Ashland.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Ashland
Very nice stay, but I wish the restaurant and bar had been open so we could have had dinner while enjoying the views of Lake Superior.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Thanks for your stay and for taking the time to leave a review. We also wish our restaurant were open for service and are working hard to staff our kitchen in order to offer that amenity.

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2023
Response from General Manager on 5 Oct 2023
We will keep working on all facets of the property to ensure an improved experience in the future.