Room, 2 Queen Beds, Mountain View | Frette Italian sheets, premium bedding, down duvets, minibar
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Reviews of Kimpton Hotel Arras, an IHG Hotel

4 out of 5
Kimpton Hotel Arras, an IHG Hotel
7 Patton Avenue, Asheville, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 869 out of 1007 reviews" "
Rating 8 - Good. 91 out of 1007 reviews" "
Rating 6 - Okay. 27 out of 1007 reviews" "
Rating 4 - Poor. 10 out of 1007 reviews" "
Rating 2 - Terrible. 10 out of 1007 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy. Thank you
Stayed 2 nights in May 2024

10/10 Excellent

Bailie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimpton Hotel Arras on 25 May 2024
Hello Bailie, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful time
Stayed 3 nights in May 2024
Response from Kimpton Hotel Arras on 25 May 2024
Hello Leslie, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Good to stay. Modern and smart hotel. Well located, with a convenient and efficient valet parking. Two downer: First, Room service has to be charged to a credit card, not to the room. Fair, except that the software does not take credit card without a zip code, like mine (I do not reside in the US) upon calling, I was told I could come down and pay, then food will be delivered to my room. This defeats the purpose. Change your software supplier please. Second. The AC in the room is not really controllable. I called to ask how to raise the temperature and was told to put it on automatic and set the temperature 4 or 5 degrees higher than my target. Does not really works that well. At night I set it to 71F and it was 66.7F (I travel with a thermometer) at one point. Not very good. The Units are not powerfull enough. When raising it to above 80F in the morning, it took 35 minutes to go up.by 2 degrees F.
Stayed 3 nights in May 2024
Response from Joseph on 19 May 2024
Hi Adel, I apologize about the inconveniences you experienced. We do have QR codes in-room that allow for you to charge through your internet browser on mobile devices, I'm sorry if this did not work for you or was not explained. Our AC system can be a bit tricky as well, If you do return we will gladly advise you on how to get your room to your liking and will make sure our staff knows how to properly instruct :)We greatly appreciate you and hope you decide to stay with us again.

8/10 Good

barrett

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Joseph on 18 May 2024
Thank you for your feedback! Let us know if there's a way we can make your stay better for next time. :)

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything in great working order, excellent staff, very nice rings that were designed very well. Loved it, best honeymoon place! We will return!
Stayed 2 nights in May 2024
Response from Kimpton Hotel Arras on 12 May 2024
Hello David, Thank you for sharing your experience with us. We are so glad to here you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Jennifer

Stayed 1 night in May 2024
Response from Kimpton Hotel Arras on 25 May 2024
Hello Jennifer, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Bette J

Travelled with group
Loved the clean, modernity. Though well-thought out and fun, the elevator system takes a bit of getting used to. Liked the pre-packaged bags of ice.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 5 May 2024
Hello Bette, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Rashida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was extremely kind and helpful. Great location as qell
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Arras on 5 May 2024
Hello Rashida, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Mary Kay

Liked: Property conditions & facilities
Hotel restaurant is not open on Tuesday’s!
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 5 May 2024
Hello Mary Kay, Thank you for your feedback.

10/10 Excellent

Kelly

Travelled with partner
Phenomenal stay with first class service by every employee we encountered.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 30 Apr 2024
Hello Kelly, Thank you for sharing your experience with us. We appreciate your kind feedback and hope to welcome you again soon.

10/10 Excellent

Beth, Foley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic!!! All the staff were extremely helpful and kind. Super clean. We felt safe there. We loved being so close to the restaurants and shopping. Absolutely loved it!!
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Beth, Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We appreciate the kind feedback and hope to welcome you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Gary, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Matt, Trabuco Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely designed built and maintained hotel
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Matt, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

sue and mike

Liked: Staff & service, property conditions & facilities
Enjoyed Guest “meet and greet” happy hour hosted by the hotel. I was not satisfied with the first room offered. Quick room change to a happier place. Yay!!!
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Sue and Mike, Thank you for sharing your experience with us. I am sorry to hear there was some trouble with your first assigned room. I am glad we were able to get you moved into a more comfortable area. We hope to welcome you again soon.

10/10 Excellent

Tiosha, Clarksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and restaurant staff were friendly, helpful and professional
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 23 Apr 2024
Hello Tiosha, Thank you for sharing your experience with us. We appreciate your kind feedback and hope to welcome you again soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Gracious general manager. Outstanding staff attention to customers
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Arras on 21 Apr 2024
Hello Andrew, Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Amelia, Nellysford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 23 Apr 2024
Hello Amelia, Thank you for your kind feedback. We hope to welcome you again soon.

2/10 Terrible

SAloni

Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 21 Apr 2024
Hello Saloni, Thank you for submitting a review. Please let us know if we can do anything for you.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Street sound in the evening was a little loud. Glad to be up on a high floor.
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 21 Apr 2024
Hello John, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Allie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, clean hotel right in the middle of downtown. Extremely walkable and super kind and helpful staff!
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Allie, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with great shower products (I never used my own!), friendly staff, nice location that was close to many of Asheville’s downtown sights.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Laura, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

James H

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location and convenience.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello James, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Great friendly staff, great location, one of the nicest hotels I have ever stayed in!
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Doug, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, walkable location.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Jeffrey, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what make this hotel shine. They are friendly, helpful and genuinely want the guests to have a nice time. The hotel was clean. The gym was nice with good equipment.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello Kelly, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
A delight. Our third week-long visit at this Kimpton. A
Stayed 5 nights in Mar 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Todd, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

tyler

Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Tyler, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Julia

Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Julia, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Henry, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello Henry, Thank you for your kind feedback. We hope to welcome you again soon.

8/10 Good

Courtney

Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 28 Apr 2024
Hello Courtney, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very nice staff.
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello Tyler, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello Steven, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Elizabeth, RALEIGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. The rooms, including the beds, are comfortable, and the bathroom is large with a nice, hot shower. We enjoyed the hydration station and being able to get iced when we wanted it. The on site restaurant was excellent, both regarding the food and service. I'd definitely recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello Elizabeth, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location within walking distance to great restaurants.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Arras on 6 Apr 2024
Hello William, Thank you for your kind review. We hope to welcome you again soon.

8/10 Good

Sharon

Stayed 2 nights in Mar 2024
Response from Kimpton Hotel Arras on 21 Apr 2024
Hello Sharron, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

JONATHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything from room, facility, staff & location was excellent.
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 29 Mar 2024
Hello Jonathan, Thank you for your kind review. We are so glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Arras on 29 Mar 2024
Hello Leslie, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Leann

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location were amazing. The location was right in the middle of lots shopping and dinning locations. It was also near a few museums and right across the street from a chocolate store. We brought our two dogs and the location was very dog friendly and even gave us a welcome gift bag for our pups. I would highly recommend this hotel to anyone visiting Asheville.
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Arras on 30 Mar 2024
Hello Leann, Thank you for your awesome feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you and your pups again soon.

8/10 Good

Lisa, Malvern

Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Arras on 16 Apr 2024
Hello Lisa, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Alexa, Lantana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 24 Mar 2024
Hello Alexa, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the parking is easy if you get valet parking if not it is difficult to find parking.
Stayed 1 night in Jan 2024
Response from Kimpton Hotel Arras on 24 Mar 2024
Hello Cameron, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

William, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, facility is very very nice.
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 24 Mar 2024
Hello William, Thank you for your kind feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the valet to the check in the stay started great, the room, the staff and even the hotel bar for night caps, amazing stay. We will be back, often.
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Arras on 11 Mar 2024
Hello Jeffrey, Thank you for your kind feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top shelf. Everyone we dealt with was extremely nice and helpful. Room was perfect. Facilities were as good , if not better , than any we have used. Convenient location. Our stay could not have been better
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Arras on 11 Mar 2024
Hello Theodore, Thank you for your kind review! We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Elena, Concord

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kimpton Hotel Arras on 10 Mar 2024
Hello Elena, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

natalie, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, ambiance, and property were very nice. Check-in was easy and they even offered us a class of wine for happy hour that had just ended. We dined at District 42 the first night and I was even surprised with a couple scoops of ice cream to off set my order taking a little longer than expected.
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Arras on 4 Mar 2024
Hello Natalie, Thank you for your kind review. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Derek

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Arras on 4 Mar 2024
Hello Derek, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and a great city
Stayed 2 nights in Feb 2024
Response from Kimpton Hotel Arras on 4 Mar 2024
Hello Gerald, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome! The location is great. The rooms are clean and updated. The staff is amazing. We had an issue with a flat tire and the valet, Chris, and the night manager went above and beyond to help us. We really appreciate it. I highly recommend this place!
Stayed 2 nights in Feb 2024
Response from Kimpton Hotel Arras on 4 Mar 2024
Hello Amanda, Thank you for your kind review. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.