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Reviews of Country Inn & Suites by Radisson, Asheville West near Biltmore

3 out of 5
Country Inn & Suites by Radisson, Asheville West near Biltmore
1914 Old Haywood Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as described and no issues with anything.
Stayed 1 night in May 2024

10/10 Excellent

Frankie

Stayed 2 nights in May 2024
Response from Guest services on 25 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Samantha

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Guest services on 25 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorri, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GUEST SERVICES on 23 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean our room was. The staff was very pleasant. I would definitely recommend and I would definitely come back.
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for your feedback. We hope to see you for your next visit in Asheville !

10/10 Excellent

Trevina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to shopping, great food, and the Biltmore Estate. Breakfast was hot and great as well.
Stayed 3 nights in May 2024
Response from Guest service on 22 May 2024
Thank you for your feedback. We hope to see you for your next visit in Asheville !

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Guest services on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you for your feedback.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was warm and inviting. Room was clean and fresh.
Stayed 1 night in May 2024
Response from Guest services on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Very comfortable firm mattress.
Stayed 1 night in May 2024
Response from gs on 19 May 2024
Thank you for staying with us!

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from gs on 16 May 2024
Thank you for staying with us!Thank you for your feedback!

6/10 Okay

Breanna

Travelled with partner
Liked: Staff & service
Was a clean, and simple place to stay. Had kind staff.
Stayed 2 nights in May 2024
Response from Guest services on 15 May 2024
Thank you for your feedback! We hope you stay with us for your next visit to Asheville !

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was quiet and easily accessible from I26. Bath could have been cleaner.
Stayed 1 night in May 2024
Response from r.m on 14 May 2024
thank you for the review.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, gas, grocery close by. Easy on/off highway
Stayed 1 night in May 2024
Response from Guest services on 13 May 2024
Thank you for staying with us! We look forward to having you stay here again next time you visit Asheville !

10/10 Excellent

karen

Travelled with group
nice place.
Stayed 1 night in May 2024
Response from Guest services on 13 May 2024
Thank you for the great feedback!!! We hope you choose to stay with us again on your next visit to Asheville!!!

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not overly good. Eggs and potatoes had no seasoning. Desk clerk was friendly.... breakfast was the only area I would say could use improvement. Breakfast area was small but clean
Stayed 2 nights in May 2024
Response from Guest services on 13 May 2024
we do apologize due to inconvenience happened during your stay with us!

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean place to stay
Stayed 1 night in May 2024
Response from Guest services on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest services on 13 May 2024
Thank you for the great feedback!!! We hope you choose to stay with us again on your next visit to Asheville!!!

10/10 Excellent

SHANNON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel felt safe. Easy to get to from the highway
Stayed 1 night in May 2024
Response from R.M on 7 May 2024
Thank you for the review and we hope to see you again.

10/10 Excellent

Lindsay, Hendersonville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean room, good breakfast. The only 2 things were that the shower was slippery (likely from just not being the kind that has a friction pattern in it) and I rode in the elevator with a housekeeper who had laid her purse on a bin of clean, folded towels and linens. (Hopefully this was not a normal thing.) But other than that, everything seemed clean and was comfortable. We enjoyed our stay and would return.
Stayed 1 night in May 2024
Response from R.M on 7 May 2024
Thank for the review and feedback about your stay and experience with us.

10/10 Excellent

Nicole, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel felt safe and is a very convenient location with plenty of parking. Only a 10 min drive to downtown Asheville as well. Room and hotel were really clean and well maintained.
Stayed 1 night in May 2024
Response from R.M on 7 May 2024
Thank you for the wonderful review

10/10 Excellent

Chris S

Liked: Cleanliness, staff & service, property conditions & facilities
For the price this place was amazing if you are trying to stay near but not direcrly in Asheville
Stayed 1 night in Apr 2024
Response from R.M on 7 May 2024
thank you for the review.

8/10 Good

Swetaben

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a good experience
Stayed 2 nights in May 2024
Response from R.M on 7 May 2024
Thank you for the review and we hope to see you again.

10/10 Excellent

Barbara, Lewis Center

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Would recommend. There was mold at bottom of our shower curtain, but other than that, we'd definitely return.
Stayed 1 night in May 2024
Response from Guest services on 4 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when we come to Asheville. Great location and staff is always and friendly.
Stayed 2 nights in Apr 2024
Response from Guest services on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice location, super comfy beds and a great staff
Stayed 1 night in Apr 2024
Response from guest service on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Everything was comfortable
Stayed 1 night in Apr 2024
Response from front desk manager on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mario, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest services on 30 Apr 2024
Thank you for good review!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest services on 28 Apr 2024
Thank you for your great feedback!

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The traffic was a little congested. Would probably pick the Southside location next to the outlets if we did it again.
Stayed 2 nights in Apr 2024
Response from Guest services on 26 Apr 2024
Thank you for your response!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Was great, and a good price.
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you for your response

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2024
Response from Guest services on 13 May 2024
Thank you for the great feedback!!! We hope you choose to stay with us again on your next visit to Asheville!!!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
The property was new and clean and comfortable. Easy access to the highway. Great parking- the host was so kind and laid back. Even at 9:30 they still hd fresh coffee available and chocolate chip cookies. I would return again!
Stayed 1 night in Apr 2024
Response from Rayven on 21 Apr 2024
We look forward to having you stay here again next time you visit Asheville !

10/10 Excellent

Brayden

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy was super nice and professional! He deserves a raise!
Stayed 1 night in Apr 2024
Response from Rayven on 21 Apr 2024
Thank you for your response !

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Guest services on 22 Apr 2024
Thank you for your feedback!

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Rooms were clean too. Breakfast was hot and good choices. Front desk staff was friendly and helpful. Area felt safe too. 10 minutes to drive to Asheville Visitor Center
Stayed 3 nights in Apr 2024
Response from Rayven on 17 Apr 2024
Thank you for the great feedback!!! We hope you choose to stay with us again on your next visit to Asheville!!!

8/10 Good

Jacqueline, savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the freeway with multiple food options close though walking is a little difficult as no sidewalks. Older hotel which is showing her age and could use updating. Nice breakfast and staff
Stayed 1 night in Apr 2024
Response from Guest services on 14 Apr 2024
Thank you for your feedback.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Property
Stayed 1 night in Apr 2024
Response from Rayven on 12 Apr 2024
We look forward to providing you with wonderful accommodations and experiences each time you are in Asheville.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Rayven on 11 Apr 2024
We look forward to providing you with wonderful accommodations and experiences each time you are in Asheville.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Front desk excellent. First night we had an ac issue. Notified front desk on our way out for the day and when we returned the issue was repaired "top notch!" Can't brag enough about that response. AC was like new and super excellent the balance of our stay (3 more days) WILL stay here again. Highly recommended!! P.S. excellent breakfast.
Stayed 4 nights in Apr 2024
Response from Claire on 9 Apr 2024
Thank you so much for your wonderful feedback! I will be sure to let each department know just how impressed you were with your stay! We hope to see you again soon! Thanks, Front Desk Country Inn and Suites Asheville West

6/10 Okay

Wei

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel isn't well maintained. The whole place smells a bit old and smoky. The bathroom has visible poorly done chalks etc. The breakfast is not appetizing at all - the scrambled eggs was crumbly and poorly made, the french toast was thin and not sure if they were grilled or not.
Stayed 1 night in Mar 2024
Response from guest services on 8 Apr 2024
Hi there,We are so sorry to hear that our renovations didn't meet your expectations. Thank you for pointing out the little details you did. I will be forwarding this information to our maintenance department. we serve American breakfast.We hope you will give us another try next time you come to Asheville.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NP on 6 Apr 2024
We look forward to providing you with wonderful accommodations and experiences each time you are in Asheville.

10/10 Excellent

David

Liked: Property conditions & facilities
Beautiful room and wonderful breakfast!
Stayed 1 night in Apr 2024
Response from Rayven on 4 Apr 2024
We are glad you enjoyed your stay! We hope to see you again soon !

10/10 Excellent

Cristen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is smooth and good!
Stayed 1 night in Mar 2024
Response from guest services on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Ricardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean, good breakfast, nice service.
Stayed 4 nights in Mar 2024
Response from Np on 31 Mar 2024
We look forward to providing you with wonderful accommodations and experiences each time you are in Asheville.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, updated & clean
Stayed 1 night in Mar 2024
Response from R.M on 28 Mar 2024
thank you for your review hope to have you stay with us again.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Mar 2024
Response from Claire on 26 Mar 2024
Glad to hear our staff met your expectations! We greatly appreciate your feedback!

8/10 Good

Angela

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Claire on 26 Mar 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Claire on 26 Mar 2024
Thank you for your feedback! Hope you choose to stay with us again!

10/10 Excellent

Vishwanath

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from guest services on 25 Mar 2024
We are so glad you enjoyed staying in at our hotel. We can't wait to have you back!