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Reviews of Hotel Europa

3 out of 5
Hotel Europa
SP1 Circumvallazione Esterna di Napoli, 206, Arzano, NA

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 159 reviews" "
Rating 8 - Good. 68 out of 159 reviews" "
Rating 6 - Okay. 29 out of 159 reviews" "
Rating 4 - Poor. 11 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and room for the price if you are okay with staying further out from the city. Limited food options but the friendly staff pointed us to an amazing pizza restaurant nearby. One of the best pizza we’ve tried.
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good hotel, but be safe outside the hotel and the outskirts.
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was amazing and super friendly, but the ultra thin walls and lack of rules regarding loud rooms at night made the stay difficult. Getting to the hotel was tough and it needs more signage as it took a few rounds on the highway to get there.
Stayed 2 nights in Jul 2023

10/10 Excellent

Calli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with great customer service would come back
Stayed 1 night in May 2023

8/10 Good

boguslaw

Stayed 3 nights in Mar 2023

8/10 Good

Ahmad Sbaihat, Abeer

Liked: Cleanliness, staff & service, amenities
It is outside napoli Staff is kind and helful No public transportation to the area from Napoli.
Stayed 2 nights in Sep 2022

4/10 Poor

Suneetha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Very basic room with no air conditioning. Not clean either. Shower cubicle was so tiny and it would not drain the water quick either. Breakfast was lousy, didnt even have bread rolls. When we asked for a bread roll, reception said that they dont have anymore. We went to breakfast at 8.30am way before the closing time at 9.30am and yet, there was hardly anything to eat.
Stayed 1 night in Oct 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay
The area was ok but difficult to travel in. Missed the hotel two times and had to go around the block, so to speak, to get to it again.
Stayed 2 nights in Feb 2019

4/10 Poor

Meghan, Mississauga

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel staff were friendly. Hotel reeked of cigarette smoke and rooms were dismal. Area around the hotel was filthy and there is one restaurant that we walked to which was ok.
Stayed 1 night in Jun 2018

10/10 Excellent

Sparklyfirefly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful check-in staff, very large and comfy beds.
Stayed 1 night in May 2018

8/10 Good

Mary, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I live this hotel. It is a modern hotel. Very clean and in safe location. We had GPS, so it was easy to find. The staff were friendly and helpful. Highly recommended.
Stayed 1 night in May 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight hotel if you have a car
Stayed one night before heading back to UK. Very good price and reasonable location not to far from Naples Airport. Hotel has free parking and gates it locks at night, access is directly off a main road so no that hard to find. Immediately around the hotel there is very little for tourists but we stayed here to be near the airport so was ok. The room was modern and clean and general hotel areas are clean and tidy unlike Naples itself which is very dirty. We met two staff one was absolutely excellent and could not do enough to help and spoke perfect English which was handy. Other one was helpful but only spoke Italian so was very difficult. Would stay again but don't think I'll be going back to Naples anytime soon.

10/10 Excellent

Afonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Europa ****
Stayed for one night, very comfortable bed and spacious bedroom. Very clean too. The staff was friendly and helpful. Nice breakfast and lovely cappuccino. Would definitely recommend it. Hotel is located by the highway but that won't disturb your sleep. Good wi-fi too.

8/10 Good

Diana W.

Hotel Close to the Airport
Clean, modern, comfortable hotel near the airport with free parking. We were able to drive and park at a nearby metro stop and easily get into the center of Naples and back to the hotel. The beds were comfortable and the bathroom clean and modern. The breakfast was included and was quite good. The staff was welcoming and helpful.
Stayed 1 night in Mar 2018

8/10 Good

Kris, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, but awkward location
At first, I was really disappointed with hotel, as taxi charged double fare from centre of Naples, as it is in Arzano- outside of Naples, and it was not as close to airport as expected. I also felt that airport shuttle was a misadvertisement as it's only a fixed rate taxi service what the hotel offers. However, friendliness of staff made our stay a quite nice experience. We had a modern, stylish room to Mount Vesuvius. Taxi was on time, and no surprises with overcharging. Overall, a very pleasant experience.
Stayed 1 night in Oct 2017

4/10 Poor

lLaurie, Calgary, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel close to Naples airport
The room was very noisy. We could hear voices from the rooms next door and the noise continued past midnight. Breakfast was only mediocre. Staff were very friendly and helpful.
Stayed 1 night in Oct 2017

6/10 Okay

Lito , HI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Taxi dvr didn't know how 2get2 hotel. Taxi dvr bad
Put in lesser room not booked 1st day. Not accessible by bus. No info about bus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and confort....
Had to be as close as possible to the airport... Was taken there by a taxi that the hotel staff had ready for me at 5 am...

10/10 Excellent

Pete, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
Nice friendly hotel with helpful staff. Nice friendly hotel with helpful staff. Nice friendly hotel with helpful staff.

8/10 Good

Linda, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport
We could not fault the hotel and for what we paid , it was very good. The worst thing is the crippling taxi fares to get into Naples. It just ran away with the money that we had taken so be warned. It is something to consider before booking. As for the hotel and staff, all were excellent, polite and very helpful.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a Quad room for 4 people....it was small
Room was way too small for 4 people. Very disappointing. Bathroom was tiny and shower small and uncomfortable. Good thing we only stayed a short time, ovrnight to wait for an early flight.Beds were old and very uncomfortable. Hardly slept at all!

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

karina, guildford, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Apart from the smell of old smoke this hotel was excellent - very clean, spacious room, helpful staff etc. FYI entrance is easy to miss.

10/10 Excellent

O.R.J., London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The hotel was very clean and staff very helpful, answered every question we had about near by shops, etc... Breakfast was nice too. Bathroom in very good working order. Not noisy from the road at all, would stay again.
View from balcony
View from balcony
View from balcony

8/10 Good

Gary, Reedsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Wisconsin
Other than the location (back alley is tough looking)which is difficult to get to our stay was very good. With the one way street it is not easy to get to. The staff was very friendly and breakfast was good. Location was good to get to Pompeii and Napolia

10/10 Excellent

susan, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely first class staff
Enjoyed our time at Eurpa, very experience staff, very well mannered and polite. At breakfast we were very impressed with the variety of food. 5 star quality.

2/10 Terrible

A, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Awful offsets great staff - don't go here.
I feel bad slamming this place because the people there could not possibly have been any more helpful and accommodating. But the reason they had to be so helpful was because of the horrible, horrible location. Once you are at the hotel, you are doomed. There is NOTHING around it. No restaurants, no stores, nothing. If you don't have a car, you are trapped. The wonderful guys at the hotel helped us by getting some pizzas delivered to the hotel for lunch. The boss drove us in his own car for dinner to a restaurant that was actually very good, and then he picked us up again after dinner to bring us back to the hotel. Thank goodness for these guys or the stay would have been a real nightmare. It's also a hassle to get to the hotel from the train station. If you need to do this, have the hotel arrange the taxi for you. DO NOT take a taxi from the train station cab stand. It will cost you more, you will get lost, and you will probably be overcharged. If you ignore this advice, be aware the fare is double the meter because the hotel is outside Naples in Arzano, and make sure the cab driver starts the meter. DON'T negotiate a flat fee - you will be ripped off. Call the hotel and have them get you your cab. Better yet, stay in Naples (not that Naples is a very pleasant location either).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel should provide more for English speakers
I was at this hotel from 15th August to the 18th, I have to say that the hotel was clean the staff try there best to make us happy and comfortable. I was disappointed with the hotel well on there website they say that they have a bbq grill lunch unfortunately this was not so, they also say that we can dine at the hotel this was not so. The television only have Italian channels so were unable to watch tv. overall good hotel

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Flo Rider, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Tough Neighbourhood
Nice family-run hotel, good rooms and breakfast. Excellent restaurant about 5 min. walk, but through a rough and dirty neighbourhood, as well as the entire Napoli...

4/10 Poor

Juan, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay here again.
Try something different. I was recently on a torusity trip with my mother in Campania and on our return I wanted a hotel that was closed to the airport. This hotel while close to the airport is in Arzano, the taxi charges 19E to the airport, so dont think you are saving money by staying here. And if you are touristing you do not want to be anywhere close to Arzano. The internet barely works. The A/C was off all day and when we got to the hotel it was horribly hot.

8/10 Good

Tiffany, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naples escape at a great price!
The staff were non English speakers but they worked so hard and were so kind. Wifi worked great!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over Hotel for an unplanned visit to Naples
Needed a hotel close to Naples Airport. This hotel is difficult to find for Naples taxi drivers but fits the bill in all other respects. Staff particularly helpful.

10/10 Excellent

Puvaneswari, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Hotel was good. Very friendly and helpful staff. Hotel was good. Unfortunately the location was not good at all. Public transport was non-existent. Waited for bus for 2 hours. Even though the website indicated that it was close to public transport which is not true. Even the locals questioned us why did we choose to stay in this area - apparently it is not a very nice place according to the locals. We did not have any problems apart from the local transport. Found a nice restaurant which provided good quality food and wine for a very reasonable price.

8/10 Good

JSCPK, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, shame about the public bus service
The hotel's servfices and location met our group's needs. The staff were mainly helpful in particular Dario. However the Napoli bus service to the nearest Metro and into Naples and back left much to be desired. Be prepared to wait for up nto an hour and a half for the bus. Better to circumvent this by using a taxi from the Hotel costs £30/- per taxi each way. This was the only setback about the location. There is a friendly pizzara just further up along the road which can be accessed by walking down straight until you come to a T junction, from the road immediatey opposite the Esso petrol station, as you leave the hotel.

8/10 Good

GC, Pt. Mugu, CA

Liked: Cleanliness, room comfort
OK
For the price it is not bad. It is a little out of the way from Naples. It is about two miles from the airport. Do note that the Naples cabs charge double for transportation to the city. Taking the rails is a must.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Non-smoking room reeked of smoke!
Hard to get to if you don't have a car. Internet spotty.

6/10 Okay

Robex

10/10 Excellent

David, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy hotel
Friendly staff. Good breakfast rooms always clean and tidy good laudry

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a stopover1

6/10 Okay

Clarissa, Ireland

Disliked: Room comfort
Wouldn't stay more than a few nights
The staff were friendly, the hotel was clean but you get what you pay for. Driving in Naples is a nightmare but that's not the hotels fault so as a result it is a bit out of the way.

8/10 Good

Jon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
We chose this hotel because it was close to the naples airport and we had a very early flight the next day. It is out of the Naples tourist area, but convenient for what we wanted. The trip to the airport took 10 minutes, but was far enough away that we had a great place to go for dinner within a 5 minute walk of the hotel. It wasn't fancy, but certainly adequate for our needs.

8/10 Good

DS, NYC

Liked: Staff & service, property conditions & facilities, room comfort
Hard to find, but close to airport
Used this hotel before an early morning flight out of Naples. It is a little hard to find (right on the entrance ramp to the main road), but once we found it we were happy. Clean rooms, comfortable beds, and relatively quiet. Not in the nicest area, and I wouldn't go walking around at night, but for what we needed it was perfect.

8/10 Good

SBCanada, Halifax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but far from sights
We had to spend a night before our flight leaving from the Naples airport. We arrived at the Naples train station and it took maybe 45 minutes to get to the hotel by cab, partly because the driver didn't know where it was. It's worth noting that this isn't in the city of Naples, but in Arzano. The hotel itself is very comfortable and clean, with free coffee and breakfast (pastries, fruit, yogurt). It's not a touristy area, but if you head out the back entrance, there are some shops and restaurants within walking distance. If my main purpose of staying was seeing Naples, I wouldn't stay here, but that's simply because of the location.

6/10 Okay

Verified traveller

Liked: Cleanliness
Great for a short stay.
The hotel is clean, staff aprochable except that they can not speak any form of English, which is frustrating as we cannot put our points accross. The walls of the room is very thing so you can sometimes hear what is going on next door.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
|Cosy Hotel
Each time we arrived at the hotel, which was twice we arrived very late and there was a friendly face to welcome us. We used the hotel as a stop over for our flight to naples then back again to Gatwick. All good feedback

8/10 Good

Paul, Folkestone,Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied
Clean and plesant hotel with very helpful staff and excellent Wi-Fi, great location only minutes from the airport.

8/10 Good

alison, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but requires your own transport
The hotel was great, good room - shower, big bed, balcony, fridge which we used to keepour own drinks in (though the electricity turned off each time we left to save electricity). The Housekeeping kept the rooms & entire hotel clean. Breakfast was good, mainly sweet items. Staff were friendly, polite & helpful. The only real problem is that you really need to have or hire a car/mopped/ bike/ roller skates as it is located away from the main part of Naples & there's not a lot in the local area that you can walk to. We used the bus to get into Naples which you catch at the Bus Stop- a few minutes walk away. - they turn up every 30 or so Italian minutes.Would we go back again? Yes we would

8/10 Good

Dan, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Naples Italy
Nice hotel in rough part of town. Price was right, gated area for parking, nice staff.

8/10 Good

Ian, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Naples ideal for visiting area.
Very good/