2/10 Terrible
Tracy Ann
Travelled with partner
10 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
I arrived at the Riu on sunday May 5th, by monday may 6th after eating lunch at the Nautilus restaurant at 12, by 2pm my husband was violently sick. He was so sick i had to call a doctor to my room. We were told that he had food poisioning, he had diarrhea, terrible cramps, sweating, chills. He was given antibotics and meds for the pain in his stomach. The next day i came down with the same thing but i had such bad cramps it was on the level of labor pains. I had to call the doctor for myself. So for a 5 day vacation we only enjoyed a couple of hours basically since the rest of the time we were in our room. The hotel did nothing!!!!! I asked to speak with GM of the hotel and some women who was very rude told me she would make us soup!!!! I asked if the could do anything for us and she told us nothing they could do. I spent a pretty penny to stay here, The food poisioned us and they could careless. I would never stay here if i was paid to stay here. The place is also very rundown and needs an update, dated rooms and lobby. Aruba is a beautiful island and there are so many other places to stay. STAY FAR AWAY FROM THIS PLACE!!
Tracy Ann
Stayed 5 nights in May 2024