Two Bedroom Deluxe | Laundry

Reviews of Arrowtown Motel Apartments

4.5 out of 5
Arrowtown Motel Apartments
48 Adamson Drive, Arrowtown

Reviews

9.4

Exceptional

Rating 10 - Excellent. 277 out of 393 reviews" "
Rating 8 - Good. 98 out of 393 reviews" "
Rating 6 - Okay. 12 out of 393 reviews" "
Rating 4 - Poor. 3 out of 393 reviews" "
Rating 2 - Terrible. 3 out of 393 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was cheerful and very helpful. The private courtyard/garden on the north side of the unit was a particularly pleasant. Having to wash dishes in the bathroom handbasin next to the toilet was a disappointing feature.
Stayed 1 night in Apr 2024
Response from Catherine on 29 Apr 2024
Hi Maurice,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your stay with us. The private courtyard is rather pleasant to enjoy in the warmer months. I think it would be a great idea if we instilled another sink in the room so that you are not washing your dishes in the bathroom sink.Thanks for your feedback as we are always trying to improve.Kind regards

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Catherine on 30 Apr 2024
Hi David,Thanks for giving us a 4/5 rating.Kind regards

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, easy TV to operate, nice roomy unit.
Stayed 1 night in Mar 2024
Response from Catherine on 15 Mar 2024
Hi Linda,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear you enjoyed your time and found your room to be comfortable and nice.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Said it all above
Stayed 1 night in Feb 2024
Response from Catherine on 15 Mar 2024
Hi Ian,Thanks for the 5/5.We strive to ensure our guests have a great experience when staying with us.

8/10 Good

Alexander, Ilkley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large modern unit with separate bedroom. Clean & comfortable with good facilities. The Receptionist was extremely helpful in booking our Milford Sound cruise.
Stayed 3 nights in Jan 2024
Response from Catherine on 15 Mar 2024
Hi Alexander,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your time with us and it is our pleasure to be able to help you with bookings such as Milford Sound.Kind regards

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice property! Very comfortable, clean, nicely decorated. I wish we could have stayed longer to enjoy the outside space, which was lovely. Very nice walk through a residential neighborhood to get to the Town Center of Arrowtown. The staff was so friendly. Six stars!!
Stayed 1 night in Feb 2024
Response from Catherine on 15 Mar 2024
Hi ChristineThanks for the 5/5 means a lot to hear that you wanted to give us more.We try to make our guest experience with us as easy and comfortable as possible, so you are able to really relax and enjoy your stay.Kind regards

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean & tidy apartments. Handy to town.
Stayed 1 night in Jan 2024
Response from Catherine on 15 Mar 2024
Hi Megan.Thanks for the 5/5 rating.We strive to ensure that all our rooms are cleaned to a high standard.Kind regards

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrive outside of check in and check out time and they accommodated us. Clean rooms with nice back prch area
Stayed 1 night in Dec 2023

8/10 Good

Reza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, quite and cozy motel. Parking is easy. Have the essentials and communication is good during Xmas weekend. Staff was helpful. The cons: wifi need strengthening.
Stayed 5 nights in Dec 2023

6/10 Okay

Leanne

Liked: Cleanliness, staff & service, amenities
Bed in older rooms could do with an upgrade; extremely firm and small queen.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alison

Stayed 1 night in Dec 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed
Arrowtown motel apartments is well located in a quiet street. The apartments are comfortable and well appointed, no complaints.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
An absolute 10/10
Stayed 2 nights in Nov 2023
Response from Catherine on 24 Nov 2023
Hi Pablo,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that it was perfect, and we would love to see you again in the future should you be passing though.Kind regards

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a surprise. Everything about it was above our expectations. Friendly, comfortable, very clean and updated. Would highly recommend.
Stayed 2 nights in Nov 2023
Response from Catherine on 19 Nov 2023
Hi Krystal,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear we were above your expectations, and you enjoyed your stay with us. We would love to see you again in the future.Kind regards

8/10 Good

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was spacious, very clean, comfortable with great kitchen facilities, including tea, sugar, coffee and milk. The check in was totally unprofessional and unacceptable. We called the phone on the wall as well as the phone number noted on the board near the reception area. Another couple showed up and tried all phone numbers again. Finally, after waiting for an hour, the other couple called again, probably after all of us made at least 6 to 8 phone calls and left messages, a reception lady answered. No apologies, just said that she had not heard any calls, that she had covid, and then told the three room numbers to us and that the units were unlocked with the keys in the room! It would have been much more appropriate for another person to be receptionist or at least send a text or email message to each party as to the situation to allow entry into the rooms.
Stayed 1 night in Nov 2023
Response from Catherine on 17 Nov 2023
Hi Bruce,Thanks for taking the time to give us a review with regards to your stay.As I had explained via email to Wanda, we had experienced a technical issue, and this is why I had not received any calls. I am sorry for the inconvenience that this caused you. We were able to get the problem sorted rather quickly with our IT Guy once it was brought to our attention.We have never experienced anything like this before and yes it does highlight perhaps having a backup plan should this happen again.Kind regards

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
ratings as per the stars
Stayed 1 night in Nov 2023
Response from Catherine on 12 Nov 2023
Hi Jo,Thanks for taking the time to give us a rating of 4/5 with regards to your stay.Kind regards

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Comfortable and clean. Bed mattress was a little too firm for my taste but ok.
Stayed 1 night in Oct 2023
Response from Catherine on 29 Oct 2023
Hi George,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your time. Yes, all our beds are on the firm side.Kind regards

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness
Good hospitable service in dinning room
Stayed 2 nights in Oct 2023
Response from Catherine on 24 Oct 2023
Hi Graham,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that everything was to your liking.We look forward to seeing you again in the future sometime.Kind regards

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable home away from home
Stayed 1 night in Oct 2023
Response from Catherine on 15 Oct 2023
Hi Jill,Thanks for taking the time to give us a review with regards to your stay. I am happy to hear that you enjoyed your time, and everything was to your liking. We would love to see you again in the Future.Kind regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Catherine on 16 Oct 2023
Hi Daniel,Thanks for taking the time to give us a review with regards to your stay.We hope you enjoy your time with us.Kind regards

10/10 Excellent

Mags

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodation with everything you needed and excellent service from the staff. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Catherine on 8 Oct 2023
Hi Mags,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your time and had everything you needed,We would love to see you again in the future.Kind regards

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, warm and clean. Everything we needed for a family of 5.
Stayed 1 night in Sep 2023
Response from Catherine on 5 Oct 2023
Hi Alison,Happy to hear that you enjoyed your stay with us and had everything you needed.We would love to host you again in the future.Kind regards

8/10 Good

Zhimin

Stayed 1 night in Sep 2023
Response from Catherine on 5 Oct 2023
Hi Zhimin,Thanks, for taking the time to give us a review with regards to your stay.I am happy to hear you enjoyed your time with us.Kind regards

10/10 Excellent

Chengcheng

Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful sky at night
Stayed 3 nights in Sep 2023
Response from Catherine on 14 Sept 2023
Hi Chengcheng,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear you enjoyed your time. We are lucky here that on a clear night which is most nights the sky is lite up with so many stars. It really is amazing to look at.

10/10 Excellent

Isla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, happy to assist with any queries. A little wrinkle was the lack of a can opener (which seemed odd) and although the room was provided with fresh towels etc everyday, a light vacuum would have been nice over the 5 days we stayed there.
Stayed 6 nights in Sep 2023
Response from Catherine on 14 Sept 2023
Hi Isla,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your time. Thanks for letting me know re the can opener I have since popped one in the room. I have also made mention to my house keeping staff to ensure we are giving a vacuum when servicing the rooms for our guests.We would love to host you again.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Aug 2023
Response from Catherine on 13 Aug 2023
Hi Grant,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your time with us.We would love to see you again in the future.Kind regards

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean comfortable
Stayed 1 night in Jul 2023
Response from Catherine on 21 Jul 2023
Hi David,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that everything was to your liking. We take great pride in ensuring that our rooms are cleaned to a high standard so our guests can fully relax while they are with us.We would love to see you again in the future.Kind regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous motel , clean, warm, well stocked with basics , close to everything with helpful local staff . I would highly recommend
Response from Catherine on 15 Jun 2023
Hi Susan,Thanks for taking the time to give us a review with regards to your stay.I am happy to hear that you enjoyed your experience with us and had everything you needed. As we are in the beginning stages of the winter months there is nothing nicer than a nice warm room to stay in.We would love to have you back again sometime in the future.Kind regardsCatherine

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always really good staying there. Im sure we'll be back.
Stayed 2 nights in Jun 2023
Response from Catherine on 9 Jun 2023
Hi Peter,Thanks for taking the time to give us a review with regards to your stay.It is great to hear that you enjoyed your time with us, and we would love to see you again.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay with a family
Stayed 1 night in May 2023
Response from Catherine on 21 May 2023
Hi Aaron,Thanks for taking the time to give us some feedback with regards to your stay. I hope everything was to your liking and you and your family had a great time.We hope to see you all again in the future. Kind regards

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Catherine on 17 May 2023
Hi Ben,Thanks for taking the time to give us a review with regards to your stay.I hope everything was to your like while you were with us and we would love to see you again in the future.Kind regards

8/10 Good

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Catherine on 10 May 2023
Hi Selina,Thanks for taking the time to give us a review with regards to your stay with us.Kind regards

8/10 Good

Samara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice sized room. Liked the private courtyard.
Stayed 1 night in Apr 2023
Response from Catherine on 8 May 2023
Hi Samara,Thanks for your review with regards to your stay with us.I hope you had everything you needed while you were with us.We hope to see you again in the future.Kind regards

2/10 Terrible

KAVINDA

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Catherine on 15 May 2023
Hi Kavinda,Thanks for your review with regards to your booking with us.I hope in the future I can give you the experience you and your family should of had.Kind regards

6/10 Okay

Glenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No extractor fan in kitchen so fire alarm went off. Beds comfortable and very clean.
Stayed 1 night in Apr 2023
Response from Catherine on 24 Apr 2023
Hi Glenda,Thanks for taking the time to give us a review of our stay with us.You are not the first person to set the fire alarm off due to cooking. I have made a note re the extractor fan as I think it would be good to have one in each room with a kitchen.Thanks for your feedback.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Comfortable and roomy!
Stayed 1 night in Apr 2023
Response from Catherine on 19 Apr 2023
Hi, Thanks for taking the time to write a review with regards to your stay. and for giving us a 10!By the sounds you enjoyed your time with us and had everything you needed.I hope to see you again in the future.Kind regards

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the quietness of the area and the presentation of the motel.
Stayed 1 night in Apr 2023
Response from Catherine on 17 Apr 2023
Hi John,Thanks for taking the time to write a review with regards to your stay at Arrowtown Motel and Apartments.We are lucky with our location that it is in a quiet area, slightly away from the main area which lets our guests have a more relaxing stay.We hope to see you again in the future.Kind regards

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service
Great location, very clean and good value. Kitchen makes property worthwhile dollarwise and if you have a you can even base yourself here as only 15 mins to Q town
Stayed 6 nights in Apr 2023
Response from Catherine on 16 Apr 2023
Hi Donna,Thanks for taking the time to write us a review from your stay with us.I hope that you enjoyed your time and had everything you needed. Queenstown is only 19 kms from Arrowtown and yes with a car it is easy to get to and from. We also have a public bus that runs on the hour every hour for a great price of 2.Hope to see you again in the future.Kind regards

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation
Great accommodation. comfortable, spacious and had a great view from our private patio area. Really great quality room. Thank you.
Stayed 1 night in Apr 2023
Response from Catherine on 12 Apr 2023
Hi Darlene,Thanks for taking the time to give us a review and for giving us a 10!I am glad to hear that you enjoyed your stay with us and had everything you needed.We have some wonderful views of our surrounding mountains. You get to see every season.Hope to see you again in the future.Kind regards

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, client-friendly place to stay
Very obliging - let us check-in early. Peasant patio attached to the room, with a view. Comfortable sofa and bed and altogether a well-thought-out practical arrangement for travellers. Only slight negative was the lack of a sink - washing up the provided crockery in the bathroom basin was a bit of a fiddle. A short drive, and not too long a walk, into Arrowtown centre
Stayed 1 night in Mar 2023
Response from Catherine on 30 Mar 2023
Hi Kenneth,Thanks for taking the time to give us some feed back on your stay.With our 2x deluxe studio units they only have a kitchenette in them so yes the only place to wash your dishes is in the bathroom sink.With all our other rooms we have full kitchens in them.We hope you had everything you needed and enjoyed your time with us and would love to see you again in the future.Kind regards Catherine

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Catherine on 28 Mar 2023
Hi Justin,Thanks so much for giving us a 10!I trust that you enjoyed your stay with us.Hope to see you again in the future.Kind regards

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Found this gem. We did not get to meet the owners/managers due to our late return from Milford Sound - a quick phone call to them prior to them closing - and they were able to ensure we were still able to open the room door. The property was extremely clean, warm and situated in a lovely historical town. Highly recommended.
Response from Catherine on 22 Mar 2023
Hi Noel,Thanks for taking the time to give us some feed back.The trip from Milford Sound is a long one so I like to ensure that our guests have the easiest check in.I am happy to hear that you enjoyed your stay with us.Arrowtown is a great town stay in but I always find that once people get here 1 day is never enough.Hope to have you back in the future.Kind regards

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting
Stayed 1 night in Feb 2023
Response from Catherine on 28 Feb 2023
Hi Adele,Thanks for your great review.Arrowtown is such a beautiful place through all season's I hope that you have the chance to come back again and see for yourself.Kind regards

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Catherine on 13 Mar 2023
Hi Shane,Thanks for taking the time to give us you're rating.I hope that everything was to your standard and that you had everything you needed.We hope to see you again in the future.Kind regards

8/10 Good

Kath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. nice outdoor area. Good parking
Stayed 1 night in Feb 2023
Response from Catherine on 18 Feb 2023
Hi Kath,Thanks for your great feedback and for choosing to stay with Arrowtown Motel and Apartments.I hope you had everything that you needed, and we look forward to seeing you again in the future some time.Kind regards

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Easily walkable to restaurants. Grocery store very close. Good value for the price. Also close to Queenstown.
Stayed 3 nights in Feb 2023
Response from Catherine on 16 Feb 2023
Hi Rita,Thanks for your great review.I am glad to hear that you enjoyed your stay with us and that you had everything you needed. We are lucky to have the local 4 Square located so close to the motel, so guests can get everything they need with only a hop and a skip. We have a number of lovely restaurants in the town centre and it only a short stroll to and from. I hope to see you again in the future. Kind regards

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A gem in the suburbs
The motel was quiet and clean. Very comfortable and I would choose to stay there again.
Stayed 1 night in Nov 2022
Response from Anu on 14 Feb 2023
Hi Connie,Thanks for your amazing review and for choosing to stay with Arrowtown Motel Apartments. I am happy to hear that you enjoyed your stay with us and hope to have you back in the future. Kind regards, Anu

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed sitting outside the room under the umbrella to have lunch and the adjacent, green walking areas next to the motel provided plenty of bird life and interest. In fact I woke up to the sound of bellbirds in the surrounding trees. Also, the proprietor was friendly, relaxed and accessible if I had a question.
Stayed 1 night in Jan 2023
Response from Catherine on 31 Jan 2023
Hi Joy,Thanks so much for your amazing review.We are lucky here in Arrowtown to have such an amazing bird life. We have not only bellbirds but also a lot of Tuis in the area. I hope you will be back to stay with us again in the future.Kind regards

8/10 Good

Simon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, walk to supermarket, walk to town center, family friendly.
Stayed 2 nights in Jan 2023
Response from Anu on 26 Jan 2023
Hi Simon,Thanks for the amazing review. We are very lucky to have the local Four Square located only 2mins walk away for our guests. Hope you come and stay again in the future. kind regards,Anu

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy. Modern decor.
Stayed 1 night in Jan 2023
Response from Catherine on 24 Jan 2023
Hi Lesley, Thanks for your review. We like to ensure that all our rooms are cleaned to a high standard. We want our guests to enjoy their time with us as much as possible. Thanks, and we hope to see you again in the future.