The room was spacious, very clean, comfortable with great kitchen facilities, including tea, sugar, coffee and milk. The check in was totally unprofessional and unacceptable. We called the phone on the wall as well as the phone number noted on the board near the reception area. Another couple showed up and tried all phone numbers again. Finally, after waiting for an hour, the other couple called again, probably after all of us made at least 6 to 8 phone calls and left messages, a reception lady answered. No apologies, just said that she had not heard any calls, that she had covid, and then told the three room numbers to us and that the units were unlocked with the keys in the room! It would have been much more appropriate for another person to be receptionist or at least send a text or email message to each party as to the situation to allow entry into the rooms.