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Reviews of Acacia Motor Inn Armidale

3.5 out of 5
Acacia Motor Inn Armidale
192 Miller Street, Armidale, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 180 reviews" "
Rating 8 - Good. 69 out of 180 reviews" "
Rating 6 - Okay. 32 out of 180 reviews" "
Rating 4 - Poor. 11 out of 180 reviews" "
Rating 2 - Terrible. 13 out of 180 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

janelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t!!!! Unsafe and dodgy! Full of dept of housing permanent residents. They have their personal crap scattered the full length of the motel in the driveways and all the tables outside the rooms…scooters, bikes, soccer balls, clothing, dirty plates, cutlery…. First room we were given reeked of cigarette smoke. Next room was next door to loud screaming residents with wailing children. Listened to their crap all night and got no sleep. Should have read reviews for this place… I’ve travelled a lot and never come across anything quite like it! Got out of there at sun up… never to return.
Stayed 1 night in Jan 2024

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Should have read the reviews!! Just the sight of the place made me rethink my booking. Nothing like the photos. The car park was strewn with rubbish and gardens over grown. There was a dog tied to a pole 2 doors down and the smell of wet dog and poo was in our room. The language from the people in the next room was atrocious and kids screaming. The room was very basic and the blanket was stained and old. Fly Screens were ripped. It was only for 1 night but there was no way I was letting my family stay there. We packed our car and left. There was no one in office so left the key on the counter and walked away. Rang the office and apparently the other people there are department of housing residents
Stayed 1 night in Dec 2023

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not very clean, some power points, lights not working. The shelf over the bathroom sink had collapsed making the sink difficult to use. Our room was "around the back", next to an overflowing skip bin, strange comings and goings during the night. We left early as we could. The room was very cheap, I guess you get what you pay for.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort at a price
Room is clean and tidy. Shower temperature is difficult to regulate since the hot water pressure is weak. Couldn't really enjoy sitting outside, since beggars are allowed on the promises.
Stayed 7 nights in Oct 2023

6/10 Okay

Estelle

Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff. And manners
Stayed 1 night in Apr 2023

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go elsewhere
There are some people and places that should not be allowed to own/be hotels. Meet the not-so-good folks at the Acacia. Positively disgraceful in all aspects. I work in sales and have experience staying in many hotels in Armidale where at the least the service has been accommodating. This is not one of them. Incidentally don’t try calling them - I was told by the managers that they don’t use the phone. Well - good luck with that. They really should introduce a zero rating here.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, very clean, plenty of tea and coffee. Have stayed here before and would stay again.
Stayed 1 night in Mar 2023
Response from Warm regards, Team Acacia on 24 Mar 2023
Dear Guest,Thank you for choosing to stay at Acacia Motor Inn, Armidale and for sharing the experience of your stay at Expedia. We are pleased that you had an enjoyable experience and that you were happy with the services. Thank you for recommending the stay at our Motel to the guests who follow Booking.comThe team and I, look forward to your continued visits and we assure you of our best service and attention at all times. Thank you,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Regards, Team Acacia on 20 Jan 2023
Dear Valued Guest,Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review.It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel.We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company.Regards,Team Acacia

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff, the condition of the room is very poor. Didn't stay here and had requested a refund. Don't waste your time or money, don't stay here
Response from Regards, Team Acacia on 20 Jan 2023
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards,Team Acacia

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
no one was there to check out
Stayed 2 nights in Dec 2022
Response from Regards, Team Acacia on 18 Dec 2022
Dear Valued Guest,It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel.We look forward to welcoming you back to Acacia Motor Inn!

10/10 Excellent

Jason

Stayed 1 night in Dec 2022

8/10 Good

Stewart

Stayed 2 nights in Dec 2022
Response from Regards, Team Acacia on 18 Dec 2022
Dear Valued Guest,Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review.It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel.We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company.

2/10 Terrible

David

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cables everywhere under sheets Construction noises with Jack hammers, over lay on bed smells dirty. Tv hardly worked Room smells dirty, the pub would have been a better fit
Response from Acacia Team on 12 Nov 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards,Team Acacia

4/10 Poor

Katherine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place doesn’t seem well run. The shower had mould in the shower. They said they would put breakfast supplies in our room, and didn’t. The only thing that wasn’t disappointing was the beds. They were reasonably comfortable and clean. I wouldn’t come back though..
Stayed 1 night in Sep 2022
Response from Regards, Team Acacia on 4 Oct 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was acceptable and good value for money. My booking did include breakfast for 2 days which I didn’t get.
Stayed 2 nights in Sep 2022
Response from Regards, Team Acacia on 23 Sept 2022
Dear Valued Guest,It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel.We look forward to welcoming you back to Acacia Motor Inn!

6/10 Okay

Tamara

Stayed 1 night in Sep 2022

8/10 Good

Aygen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While initial reaction from reception was uncertain, the room was clean and comfortable. The TV & air con worked well and the hot water in shower was very good. Even had a m/wave which was handy. Had 1 night stay and we would do it again.
Stayed 1 night in Sep 2022
Response from Regards, Team Acacia on 15 Sept 2022
Dear Valued Guest,It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel.We look forward to welcoming you back to Acacia Motor Inn!

8/10 Good

Terri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 1 night in Aug 2022
Response from Regards, Team Acacia on 5 Sept 2022
Dear Valued Guest,Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.comIt is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel.We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company.Regards,Team Acacia

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good updated rooms
Unexpectedly very good updated room, including bathroom. Looked great on the inside - average from the outside, so very good surprise. Great rate considering how expensive Armidale can be.
Stayed 1 night in Jun 2022
Response from Regards, Team Acacia on 14 Jun 2022
Dear Valued Guest, Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.com It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel. We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company. Regards, Team Acacia

8/10 Good

Zol

Stayed 1 night in Jun 2022

4/10 Poor

Robin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air con hardly work at all on a very cold night, breeze came under door so had to put towel there. Had to get on hands and knees to find the power point under bedside table to turn on Outside the room was filthy ,driveway with full of water, the grounds in terrible state. Very small shelf on bathroom broken and nearly falling off wall, so had nowhere to put anything. Would definitely not recommend staying there
Stayed 1 night in May 2022
Response from Regards, Team Acacia on 6 Jul 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one.

2/10 Terrible

Hregory

Disliked: Cleanliness, property conditions & facilities
Service & location was fine but the room was very dirty - Black mould over windows, hairs in bed & toilet area smelt of urine, thick film of dust, finger prints over walls, crumbs and lipstick on food prep. Just needs to maintain cleaning because location, view, location, quietness all good!
Stayed 1 night in Apr 2022

4/10 Poor

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was tidy, but very old and felt unclean. The duvets had stains, the sheets also had marks, and the towels had bleach marks. Lots of scuffs and scratches/things falling to pieces. Buffet breakfast was included when we booked, but then told no such thing exists when we arrived. Service was prompt and rooms were tidied when asked. Smokers sit directly outside all rooms, which was awful.
Stayed 5 nights in Apr 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet are double bed nice bathroom
Stayed 5 nights in Apr 2022
Response from Regards, Team Acacia on 22 Apr 2022
Dear Valued Guest, Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.com It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel. We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company. Regards, Team Acacia

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
It was a budget stay so I didn't expect much. Very basic. Was standard room, quite tired and old. Old shower cubicle, curtain, cracked tiles. The squeeze bottle of cheap non-lathering soap that smelt like disinfectant.. Wire makeshift toilet roll holder to replace one that had gone. Old bed covers. For one night, for one person on a budget it was ok. I wouldn't bring my family.
Stayed 1 night in Apr 2022
Response from Regards, Team Acacia on 22 Apr 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

8/10 Good

Susanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that was not liked
Stayed 2 nights in Feb 2022
Response from Regards, Team Acacia on 22 Apr 2022
Dear Valued Guest, Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.com It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel. We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company. Regards, Team Acacia

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Regards, Team Acacia on 22 Apr 2022
Dear Valued Guest, Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.com It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel. We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company. Regards, Team Acacia

8/10 Good

Gabrielle

Stayed 2 nights in Mar 2022

2/10 Terrible

tristan

Stayed 1 night in Mar 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

2/10 Terrible

Tracy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
What can i say dirty smelly i wouldnt even let my dog slrep there for one night. Guy next door smoking leaning on door so smoke filled my room . I was in room 7 but i could hear room 1 all night with his colourful language. Frigde wasnt cleaned out and dritybrown stuff on toilet wall . Aircon didnt work elec blanket shot sparks at you when u tried to use it ... bed was broken with a black box switched on but at the other end exposed wires god only knows what for .. shower well let see i ended up having one at the hospital because it was to disgusting. Beer bottle tops around my door . Wifi yeah well mmmm wasted money never again ..
Stayed 1 night in Mar 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards, Team Acacia

6/10 Okay

Warren

Liked: Amenities, property conditions & facilities
Old
Stayed 1 night in Mar 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

6/10 Okay

Renae

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

10/10 Excellent

Jen

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were lovely. Quite clean. A bit noisy. DVD player didn’t work. Overall, happy with our stay.
Stayed 1 night in Feb 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

6/10 Okay

Gaye

Travelled with family
The property was ok. I was more disappointed that Wotif charged me for a breakfast that the Motor Inn does not do. Wotif need to update their site. Totally unfair when expecting something that is not supplied.
Stayed 1 night in Feb 2022
Response from Acacia Team on 24 Mar 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

8/10 Good

Kylie

Stayed 1 night in Feb 2022

8/10 Good

Paul

Stayed 2 nights in Feb 2022

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the dirtiest place i have ever stayed at
Stayed 1 night in Jan 2022

2/10 Terrible

Nathan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was dirty, there were cigarette butts left in the ashtray outside the window and the window was open. The room smelt terrible. It was overpriced and I wouldn’t recommend staying there.
Stayed 1 night in Jan 2022

4/10 Poor

Keyewest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property in poor condition. carpet stained and room had an unpleasant odour. Staff were no overly friendly at check in.
Stayed 1 night in Dec 2021
Response from Acacia Team on 7 Jan 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards, Team Acacia

4/10 Poor

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't feel safe. Cleanliness was not good. There were people smoking outside my room and my window was open. I did not end up staying there.
Stayed 1 night in Dec 2021
Response from Acacia Team on 7 Jan 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards, Team Acacia

10/10 Excellent

David

Stayed 1 night in Dec 2021

2/10 Terrible

Cecilie

Stayed 1 night in Dec 2021

8/10 Good

Gwen

Liked: Staff & service, room comfort
Xmas 21
Very satisfied with overall accommodation, good check in, nice staff. Bathroom floor a bit grimmy - a wet mp would clean it up better.
Stayed 1 night in Dec 2021
Response from Acacia Team on 7 Jan 2022
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia. com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn! Regards, Team Acacia

8/10 Good

Natalie

Travelled with family
Liked: Staff & service
The bathroom stank like week old poo. The sink was dirty.
Stayed 1 night in Dec 2021
Response from Acacia Team on 7 Jan 2022
Dear Valued Guest, At the outset allow me to thank you for your patronage towards Acacia Motor Inn, Armidale. Your feedback is very valuable for us, we deeply regret that the team could not deliver a good experience. Your feedback does give an opportunity to introspect how an experience can impact a guest stay and what we need to do to make things right for our guests. I would urge you to not take this experience as a standard of how we wish to operate, I would request you to give us another chance to exceed your expectations. Please reach out to me whenever you are travelling back to Armidale and i assure you of my personal attention to make your stay a comfortable one. Regards, Team Acacia

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Price and location. Curtains and freezer was iced up. Both seem to be common issues in these types of motels.
Stayed 2 nights in Dec 2021
Response from Acacia Team on 12 Dec 2021
Dear Valued Guest, It was a pleasure to have you stay at Acacia Motor Inn, Armidale recently. Thank you for taking the time to review us on Expedia.com. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless service & product, there are times we fall short of the mark. Rest assured, we will make a sincere attempt to improve on the mentioned comments, though I am glad to note that you have left with a positive impression of our Motel and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our motel. We look forward to welcoming you back to Acacia Motor Inn!

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021
Response from Regards, Team Acacia on 5 Dec 2021
Dear Valued Guest, Thank you for choosing to stay with us at Acacia Motor Inn, Armidale during your recent visit and writing a great review on Expedia.com It is indeed very heart-warming to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself. The entire team of Acacia Motor Inn, Armidale joins me in THANKING YOU for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel. We hope to be your preferred choice of hotel in times to come and also hope that you will recommend us to your friends, family and company.

6/10 Okay

Glen

Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at an very affordable price. Had everything I needed. Tv was a bit complicated Microwave, jug, biscuits, fridge, and electric blankets Nice quick check in, breakfast offered
Stayed 1 night in Feb 2021