Reception

Reviews of Hampton Inn & Suites Ardmore

2.5 out of 5
Hampton Inn & Suites Ardmore
526 Railway Express Street, Ardmore, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 458 out of 700 reviews" "
Rating 8 - Good. 152 out of 700 reviews" "
Rating 6 - Okay. 50 out of 700 reviews" "
Rating 4 - Poor. 16 out of 700 reviews" "
Rating 2 - Terrible. 24 out of 700 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean hotel. I am extremely selective and rely on excellent reviews before I book. I will definitely pass this forward. Our room was deodorized, super clean, A/C was turned down cold upon our arrival & our television had a personalized welcome greeting. The bed was comfy and it was a very quiet hotel stay. The complimentary breakfast is definitely worth it especially if you’re on the run and want something quick! Great variety of fresh fruit & baked goods. Not to mention, the front desk clerk was very professional and nice! We will be back next time we visit OK!
Stayed 2 nights in May 2024

10/10 Excellent

Savannah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got there early and didn’t want to rush the house keepers and were prepared to just stay in our car until it was time, they were able to get the room cleaned and let us in a couple hours before check in which we were so grateful for because we were extremely tired from traveling all night! Staff is super friendly, it was extremely clean!
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Savannah,We're pleased to hear that our team was able to accommodate your early arrival and that you found our staff friendly and the room clean. Your satisfaction is our top priority, and we're delighted we could make your stay more comfortable after your long journey. Thank you for sharing your experience with us!

10/10 Excellent

Donna

Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Donna,We are thrilled to hear that you had a fantastic stay with us! Our team looks forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Donald, Keller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Donald, We appreciate you taking the time to share your feedback with us. Should you wish to discuss your experience further, please feel free to reach out to our management team. Your comments are valuable to us as we constantly strive to improve our services.

10/10 Excellent

VERONICA

Liked: Property conditions & facilities
We loved staying here
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello VERONICA,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. If you have any future travel plans in the area, we would be thrilled to welcome you back.

10/10 Excellent

rochelle

Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello rochelle,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another exceptional stay!

8/10 Good

Heather, Kearney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and Check out was quick and easy.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Heather,We are delighted to hear that you found our check-in and check-out process to be efficient. We strive to provide a seamless experience for all our guests. Your feedback is greatly appreciated.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Katie,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here two Saturdays in a row. And we will book here again if we ever come through Ardmore again. Very nice hotel in every way!
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Deborah,We are stoked to hear that you had a pleasant stay with us and that you are considering returning in the future. Your kind words mean a lot to us, and we look forward to hosting you again on your next visit to Ardmore.

10/10 Excellent

Berta, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive. Room was spotless and the hotel was very quiet. I would definitely come back
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Berta,We appreciate your kind words regarding our attentive staff and clean, quiet rooms. It's wonderful to hear that you had a positive experience, and we look forward to welcoming you back in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean. Roomy. Great breakfast choices.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Deborah,We are delighted you enjoyed our clean and spacious rooms as well as our breakfast options. Your positive feedback means a lot to us. Thank you for taking the time to share your experience with us.

6/10 Okay

Marilyn

Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Marilyn, We appreciate you choosing our hotel for your stay. We are here to address any concerns you may have, please reach out to us directly. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Robert,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people ,Clean and Good Breakfast
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Miguel,We are pleased to hear that you found our staff great, enjoyed our clean facilities, and appreciated our breakfast offerings. Your positive feedback is truly valued, and we look forward to welcoming you back in the future.

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations. Friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello THOMAS,We are delighted to hear that you enjoyed our accommodations and found our staff friendly. Your positive feedback is truly appreciated. Should you have any further comments or require assistance, please feel free to contact management directly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Dear Guest,We're thrilled to hear you had a wonderful experience with us! Your satisfaction is our priority, and we look forward to welcoming you back soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Timothy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Joel,We are delighted to hear that you had a fantastic stay at our hotel! It was a pleasure having you as our guest, and we appreciate your positive rating. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon for another exceptional experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we are glad to hear that you had a satisfactory experience. Should you have any additional feedback or if there's anything we can do to improve your next stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Jenny-tien, Houston

Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Jenny-tien,Thank you for choosing our hotel for your stay! We are pleased to hear that you had a wonderful experience with us. We strive to provide exceptional service and amenities to our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

stanley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello stanley,Thank you for choosing our hotel for your stay. We appreciate your perfect rating and are thrilled to hear that you had a fantastic experience with us. If you have any future travel plans, we would love to welcome you back again.

8/10 Good

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Everett,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted that you had a great experience. If you have any additional feedback or suggestions, please feel free to share them with us. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Dwayne

Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Hello Dwayne,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a fantastic experience with us. We hope to welcome you back soon for another excellent stay.

4/10 Poor

Marcia

Liked: Property conditions & facilities, room comfort
Anniversary trip
Our stay would have been a lot more enjoyable if we had hot water to shower in the evening. Let the water run for about 5 minutes to see if it would get warmer. Was super frustrating!
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Marcia, Thank you for your feedback regarding the hot water during your stay at our hotel. We apologize for any inconvenience you experienced and understand how frustrating it can be. Our maintenance team will look into this issue to ensure it is promptly resolved. We appreciate you bringing it to our attention and hope you will give us another opportunity to provide you with a better experience.

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Samuel,We are thrilled to hear that you had a fantastic stay at our hotel! We are dedicated to providing excellent service and creating memorable experiences for our guests. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Lisa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We strive to provide exceptional service and amenities for our guests, and we are thrilled that we met your expectations. Should you have any future travel plans, we hope to have the pleasure of welcoming you back to our hotel again soon.

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Sue,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. Our team strives to provide excellent service and ensure guest satisfaction. Should you have any further feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Debbie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water shower on Room #310 doesn’t work
Their hotel personnel gets an easy 5 stars. It was a smooth check-in and the ladies at the front desk were very nice. In the morning, the breakfast lady was also very nice and very accommodating. My only issue was our room (#310) doesn't have hot water coming out of the shower! I'm not sure if this is a problem for the entire hotel but I had warm water for a good 3 mins and then cold water came out that I had to hurry up and rinse on very cold water!
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive experience with our hotel personnel. However, we apologize for the inconvenience you experienced with the hot water in your room. Our maintenance team has been notified to inspect and address the issue promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
Everything was great about the stay until we found out that my daughter left a sweater and a jacket…she called the front desk around 5 pm and the front desk clerk gave her a run around, wouldnt go check the room, didn’t help in any way, told my daughter to call back in 20 min. My daughter called back They located the jacket and sweater, but the front desk wanted her to come on Sunday to pick it up. My daughter said she was coming by before she left town. The front desk clerk did not want her to come until Sunday….why? Just rude
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Shelly, We apologize for any inconvenience experienced regarding your daughter's forgotten items. Our staff aims to provide excellent service and we understand the frustration caused by any miscommunication. We appreciate your feedback and will address this issue with our front desk team to ensure better assistance in the future. We hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Samuel,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Marg, Fergus Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Marg,Thank you for choosing our hotel for your stay! We're glad to hear that you had a pleasant experience overall. If you have any specific feedback or suggestions, please reach out to us directly so we can address any concerns. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Candace,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and it's always great to receive positive feedback. If you have any additional comments or suggestions, please don't hesitate to contact us. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Eric scott

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 22 Dec 2023
Hello Eric scott,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out. We hope to welcome you back in the future!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Eric,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can address any concerns. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Donald C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast attentive staff
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Donald C,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast and experienced attentive staff during your stay. We strive to provide excellent service and are glad to know that we succeeded. We appreciate your kind words and hope to welcome you back in the future for another great experience.

10/10 Excellent

Louis

Stayed 2 nights in Nov 2023
Response from Manager on 19 Dec 2023
Hello Louis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Dayna,Thank you for choosing our hotel for your stay! We're glad that you had such a wonderful experience. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We hope to welcome you back again soon!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello mark,Thank you for taking the time to provide feedback on your recent stay. We appreciate your high rating and are thrilled to hear that you had such a positive experience with us. We strive to exceed our guests' expectations and your kind words are a testament to our team's dedication. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Andrea

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless Check in & out was perfect. I love the shampoo and conditioner and soap provided. Bathroom floor was very clean along with counters and bathtub. Beading area was clean and carpet. Overall, 10/10
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Andrea,Thank you for sharing your positive feedback on our contactless check-in and check-out process. We are delighted to hear that you enjoyed the amenities provided, especially the shampoo, conditioner, and soap. It is great to know that you found the bathroom and bedroom areas clean. Your overall satisfaction means a lot to us and we appreciate your perfect rating of 10/10.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Michael,Thank you for taking the time to share your rating with us. We appreciate it and if you have any feedback or suggestions, please feel free to let us know. We will be here to listen. Hope to serve you again in your future travels.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Tyler,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our property to be clean and conveniently located. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, convenient Only negative was bed not that comfortable. But overall was great stay!
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello marilyn,Thank you for choosing our hotel for your stay. We are glad to hear that you found our property clean, quiet, and convenient. We appreciate your feedback regarding the comfort of the bed and will take it into consideration for future enhancements. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, clean room, great breakfast
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Bruce,Thank you for your kind feedback! We're delighted to hear that you found our beds comfortable, rooms clean, and enjoyed our breakfast. We're committed to providing a pleasant and cozy stay for all our guests. We appreciate your valuable input and hope to welcome you back for another enjoyable experience.

10/10 Excellent

hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, quiet, much better than other hotels in this area
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello hugh,We're delighted to hear that you found our hotel to be clean and quiet! It's always our goal to provide a peaceful stay for our guests. Thank you for choosing our hotel and sharing your positive experience. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Darla

Travelled with family
Liked: Property conditions & facilities
It was very clean.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Darla,Thank you for your feedback regarding the cleanliness at our hotel. We are always committed to providing a clean and comfortable environment for our guests. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Brenda,Thank you for taking the time to leave us a perfect rating! We are thrilled to hear that you had a great experience during your stay with us. We value your feedback and appreciate your kind words. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Dennis,Thank you for your positive feedback! We're glad to hear that you had a great experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very good!The hotel was very clean I would definitely stay there again!
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Sondra,Thank you for your positive feedback! We're delighted to hear that you had a great check-in experience and found our hotel to be clean. We look forward to welcoming you again in the future!

10/10 Excellent

Anne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property! Amazingly Clean! Everything in Great Condition!
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Anne,Thank you for your kind words! We strive to provide a beautiful and clean property to ensure our guests have a great experience. We hope to welcome you back soon!