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Reviews of Quality Inn

2.5 out of 5
Quality Inn
610 E Springfield Rd, Arcola, IL

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 254 reviews" "
Rating 8 - Good. 82 out of 254 reviews" "
Rating 6 - Okay. 49 out of 254 reviews" "
Rating 4 - Poor. 20 out of 254 reviews" "
Rating 2 - Terrible. 14 out of 254 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , clean rooms. Staff very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Diane on 9 Apr 2024
Thank you so much !!

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, staff & service
A good place to stop for an overnight stay. Easy exit off of Interstate. Friendly staff, clean room , and average continental breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Roy

Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Convenient gas station next door. Complimentary breakfast. Bed was comfortable.
Stayed 3 nights in Dec 2023

6/10 Okay

Danny

Travelled with family
Liked: Staff & service
Hotel is in need of an update and re-fresh. Staff was extremely nice and provided excellent service.
Stayed 2 nights in Nov 2023

6/10 Okay

carol

Disliked: Property conditions & facilities
The middle of the tub floor had a hole , like a heavier person’s heel went through it. The towel rack was coming off the wall. There were 2 almost empty rolls of toilet paper but no replacement. I told the guy at the front desk about the tub and he said sorry. This couldn’t have been the first time this was reported

4/10 Poor

james

Travelled with partner
noisy bunch around ice machine from 7:00 till middle of nite
Stayed 1 night in Oct 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional motel in tiny town
Very nice overnight stay. The extra-large fridge, the night light in the bathroom, the multiple outlets, and the super comfortable beds made this an exceptional stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Cecilia

Stayed 1 night in Oct 2023

10/10 Excellent

Dixie

Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and friendly staff. Highway noise unfortunately but it's convenient location so it's a trade off. Would stay again.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people running it .
Stayed 9 nights in Aug 2023

8/10 Good

todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Rich

Business traveller
Liked: Amenities
I will stay again.
Stayed 1 night in Aug 2023

4/10 Poor

Judith

Travelled with family
Disliked: Staff & service
Just ok
Hotel was clean. Rooms were not cooled beforehand. I called ahead to shorten our stay and he told me to do it when we checked in. Then he fussed at me when we checked in. In the morning, coffee and hot water were out for more than 30 minutes, no one came when we rang front desk bell
Stayed 3 nights in Jul 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought we were getting a room with a jacuzzi tub, that is the one I picked. When trying to take a bath the Easter would not stay in the tub long enough to wash myself.
Stayed 1 night in Jul 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here often. Never disappoints
Stayed 1 night in Jul 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
The quality of the room and hotel at large is quite aligned with the cost. There are few options in this small town, but this is the best option.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness
No coffee and not much for breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay
Very nice and accommodating staff. Room was very clean and comfortable but had a strong perfume smell of carpet deodorizer. Bathroom was very clean but needs some minor maintenance (rust on door frame, shower diverter valve leaks). Breakfast choices are very minimal, no meat or eggs, but plenty of carbs, juice, and coffee. I would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, efficient, and friendly
I had 4 rooms and check in was quick and efficient. Very friendly host.
Stayed 1 night in Jul 2023

10/10 Excellent

Duane

Stayed 1 night in Jun 2023

10/10 Excellent

Herman

Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay. Very clean, nice staff, close to good places we enjoy eating at. Would definitely stay there again, if in that area.
Stayed 1 night in Jun 2023

8/10 Good

Antoinita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Claudia

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SDE on 15 May 2023
Thank you so much for your review. We hope to see you again soon!

10/10 Excellent

Venkat, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Urvashi and her husband were extremely hospitable and made us feel very welcome. They went out of the way to make us feel comfortable. The property is clean and has all amenities. Would highly recommend and will stay here again.
Stayed 1 night in May 2023
Response from Usha on 15 May 2023
Thank you so much for your kind review. We appreciate it so much.We look forward to seeing you again in the future.

2/10 Terrible

Ashley

Stayed 1 night in Apr 2023

10/10 Excellent

Zhao

Stayed 1 night in Apr 2023

8/10 Good

Sarabeth

Stayed 1 night in Apr 2023

6/10 Okay

Dale

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There are no staff to be seen. They seem to be hiding. The breakfast area had broken machines and very limited and poor choices.
Stayed 1 night in Apr 2023

8/10 Good

Sadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice place. They don't have very much for breakfast.
Stayed 2 nights in Apr 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times over the years, and always clean and very reasonably priced with a decent complimentary breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
A very nice experience the room was very clean and comfortable. Would definitely stay there again.
Stayed 1 night in Mar 2023

10/10 Excellent

Clayton Bradish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to and get checked in and in room. Room very ready and no surprises.
Stayed 1 night in Mar 2023
Response from Diane on 9 Mar 2023
Thank you for your review. We look forward to any future stays.

6/10 Okay

Joe

Travelled with partner
Liked: Cleanliness
Because of electrical problems, there was no heat for a while. Cable went out, so no tv. Room key didn't work very well. Feel like we should get a partial refund.
Stayed 1 night in Mar 2023

8/10 Good

tamra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, & comfortable
Stayed 1 night in Mar 2023

6/10 Okay

Joyce

Disliked: Staff & service, amenities, property conditions & facilities
Hotel needs to be updated. Banked up doors and smelly hallways
Stayed 1 night in Jan 2023

8/10 Good

Tara

Liked: Staff & service
Stayed 2 nights in Nov 2022

10/10 Excellent

Iulian

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were clean. Beds comfortable. Good shower. Continental breakfast also had waffle maker. Quiet.

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth 132.00
To be a non- smoking room it smelled like smoke. A lot of smoke. The mattresses need to be replaced. When you sit on the side of the bed you go all the way down to the box springs.
Stayed 1 night in Oct 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022