Outdoor pool

Reviews of Seacliff Inn Aptos, Tapestry Collection by Hilton

3.5 out of 5
Seacliff Inn Aptos, Tapestry Collection by Hilton
7500 Old Dominion Court, Aptos, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1007 reviews" "
Rating 8 - Good. 242 out of 1007 reviews" "
Rating 6 - Okay. 118 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 47 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in May 2024
Response from Ashley Vincent on 28 May 2024
Thank you for staying with us.

6/10 Okay

Carly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not wheelchair accessible. No elevators. Basic level rooms are on ground floor and all suites on second level of buildings. Had to carry disabled child up stairs to room.
Stayed 2 nights in May 2024
Response from Ashley Vincent on 28 May 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about the difficulties you encountered during your stay, particularly with regard to the lack of wheelchair accessibility and the challenges you faced in carrying your child to the room.At Seacliff inn, we strive to provide a comfortable and inclusive environment for all our guests. We apologize that we fell short of your expectations and caused any distress during your visit. Please know that your feedback is invaluable, and we are currently reviewing our facilities to ensure better accessibility for all guests in the future. In the meantime, we recommend contacting our reservations team prior to your next stay so we can better accommodate your needs and ensure you have a more comfortable experience.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley Vincent on 28 May 2024
Thank you for staying with us.

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, property conditions & facilities
!
Stayed 1 night in May 2024
Response from Ashley Vincent on 28 May 2024
Thank you for staying with us hope to see you again.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley Vincent on 28 May 2024
Thank you for that great rating.

8/10 Good

Kimberlee

Travelled with family
We did not get any service for our room. We requested clean towels and it took over a hour to get them. The TV didn’t work the last night. We got sound, but no picture. The curtain in the room was torn. It was a nice place and I will return, but details do matter.
Stayed 4 nights in May 2024
Response from Ashley Vincent on 21 May 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We regret that your room did not receive timely service and that there was a delay in providing clean towels. Your feedback regarding the TV malfunction and the torn curtain is also very important to us, and we are sorry that these issues affected your stay. Please be assured that we are addressing these matters with our housekeeping and maintenance teams to prevent similar occurrences in the future. We are pleased to hear that you found our place nice overall and that you plan to return. We truly appreciate your understanding and patience, and we hope to make your next visit more enjoyable by ensuring that all details are attended to with the utmost care. Thank you again for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a graduation reception there for or granddaughter. The cuisine and service was excellent.
Stayed 2 nights in May 2024
Response from Ashley on 20 May 2024
Thank you so much James!

8/10 Good

Leslie

Travelled with group
The bathroom was not clean. The shower tile and grout was moldy and the shower head did not work properly. Dogs pooped in walkways.
Stayed 2 nights in May 2024
Response from ashley on 20 May 2024
Thank you for staying with us and providing us with feedback that we can immediately address

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a lovely escape from the bustle of downtown noise. Loved the location. Not super familiar with the area surrounding the hotel. The ac unit needs to be turned on through the actual unit and not through the system in the wall.
Stayed 1 night in May 2024
Response from Ashley Vincent on 15 May 2024
Great to hear you enjoyed your stay with us and found the hotel to be a peaceful escape! We're delighted you appreciated our convenient location. Thank you for bringing the issue with the AC unit to our attention. We apologize for any inconvenience caused by the confusion and will certainly address this to ensure a smoother experience for future guests. We hope to welcome you back again soon for another relaxing stay! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ashley on 7 May 2024
Thank you

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible- no elevators, loud, barking dogs in rooms with no security or help. Didn’t sleep until 3:00AM due to noise.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 4 May 2024
I'm sorry to hear about your unpleasant experience. Your feedback is valuable, and I'll make sure to address these concerns with the management immediately. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disheartening to hear that we fell short of your expectations. Thank you for bringing this to our attention.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming staff. Furniture in room is in good shape. Nice decor. Ton of parking.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 29 Apr 2024
"Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and found our staff friendly and welcoming. It's great to know that you found the furniture in your room to be in good shape and liked our decor. We strive to create a comfortable and inviting atmosphere for all our guests. And yes, we're fortunate to offer plenty of parking space for your convenience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!"

8/10 Good

Greg

Stayed 1 night in Apr 2024
Response from Ashley Vincent on 29 Apr 2024
Thank you for staying with us.

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant. Rooms were nice and clean
Stayed 1 night in Feb 2024
Response from Ashley Vincent on 29 Apr 2024
Thank you for staying with us.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and everyone was friendly.
Stayed 2 nights in Apr 2024
Response from Ashley Vincent on 26 Apr 2024
Thank you for staying with us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice restaurant and it was located right off the highway
Stayed 2 nights in Apr 2024
Response from Ashley Vincent on 26 Apr 2024
Thank you for staying with us.

10/10 Excellent

Athena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t rave enough about this property. The workers are all so kind. The room was amazing and so clean. The food and drinks at the bar were so good and the bartender was so kind! I love how safe it feels because you need a key to a door to even get into the area where the room entrances are. It was nice and quiet in the rooms even though it was pretty busy and so many doggies were around. I definitely will be staying here more often.
Stayed 2 nights in Apr 2024
Response from Ashley Vincent on 26 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our workers to be kind and attentive. We're delighted that you found your room to be amazing and impeccably clean. It's also fantastic to hear that you enjoyed the food and drinks at our bar, as well as the hospitality of our bartender. Your safety and comfort are our top priorities, so we're glad that you felt secure with our key access system and appreciated the tranquility of your room despite the bustling atmosphere. We love having furry friends around, and we're glad you enjoyed their company as well! We can't wait to welcome you back for another stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.

10/10 Excellent

Stephanie

Stayed 2 nights in Apr 2024
Response from Ashley Vincent on 15 May 2024
Thank you for staying with us.

10/10 Excellent

Isaac

Stayed 1 night in Apr 2024
Response from Ashley Vincent on 11 May 2024
Thank you for staying with us.

6/10 Okay

James, Reno

Liked: Cleanliness
It’s a nice place but you can hear everything happens in the rms next to you. I’d not stay again.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 23 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that you experienced disturbances during your stay due to noise from neighboring rooms. Ensuring our guests have a peaceful and comfortable stay is a top priority for us, and we apologize for falling short of your expectations in this regard. We'll take your comments into consideration as we work to improve our accommodations. If you ever decide to give us another chance, please don't hesitate to reach out, and we'll do our best to make your next stay more enjoyable.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. Will stay again in June. Nice rooms, easy access, pool and gym and good restaurant and bar. Some road noise but not bad though I don't like the $10.00 a day parking fee, it should be included in the rooms cost.
Stayed 2 nights in Apr 2024
Response from Ashley Vincent on 20 Apr 2024
Thank you so much for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay and that you plan to visit us again in June! We're delighted that you found our rooms comfortable and enjoyed the amenities like our pool, gym, restaurant, and bar. We understand that road noise can be a concern for some guests, and we appreciate your understanding on this matter. Regarding the parking fee, we value your input, and we'll take it into consideration as we review our policies. We always aim to provide the best possible experience for our guests, and your feedback helps us do just that. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in June!

10/10 Excellent

sam

Stayed 3 nights in Apr 2024
Response from Ashley Vincent on 8 May 2024
Thank you for staying with us and for that great rating.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, above par hotel.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 16 Apr 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel to be clean. Providing a comfortable and welcoming experience for our guests is always our top priority. We're here to ensure your time with us is nothing short of exceptional.

8/10 Good

Nat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did an overnight here for a UCSC event that was held in downtown Santa Cruz. Easy drive to Santa Cruz, great location, clean spacious room, very attentive and nice staff, great food at the restaurant and tons of parking. Even got to charge our EV in the parking lot, which worked perfectly. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 16 Apr 2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and that our location, spacious rooms, attentive staff, delicious food, and ample parking, including EV charging, all contributed to a memorable visit. We appreciate your kind words and look forward to welcoming you back for another stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ashley Vincent on 16 Apr 2024
Thank you for staying with us hope to see you again.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice and most if not all have a private patio or balcony. Pool and hot tub are clean and heated. Lots of parking close to buildings ( $10 parking charge). The restaurant has a large and diverse menu but I would rate the food as fair
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 14 Apr 2024
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our well-appointed rooms with private patios or balconies, as well as our clean and heated pool and hot tub facilities. We strive to provide a comfortable and convenient experience for all our guests, including ample parking options close to the buildings. Your feedback regarding the restaurant and menu is duly noted. We sincerely apologize if your dining experience did not meet your expectations. We are constantly working to improve and refine our offerings, and your input helps us in this process.

10/10 Excellent

Naadia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley Vincent on 16 Apr 2024
"Thank you for your feedback! We're delighted to hear that you found our hotel clean and above par. Ensuring a comfortable and pleasant stay for our guests is our top priority. We hope you continue to enjoy your stay with us!"

8/10 Good

Megan

Stayed 4 nights in Mar 2024
Response from Ashley Vincent on 2 May 2024
Thank you for staying with us.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent
Stayed 4 nights in Mar 2024
Response from ashley on 4 Apr 2024
Thank you!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and ease to shopping and freeway. What I would suggest to people staying if they have problems with stairs they should ask for a 1st floor room since they don’t have any elevators. Also there is a fridge, but no microwave in the room.
Stayed 1 night in Mar 2024
Response from Ashley on 2 Apr 2024
Thank you for the feedback! I'm glad to hear that you enjoyed your stay and found the location convenient. Your suggestion about informing guests about the lack of elevators and the availability of first-floor rooms for those who may have difficulty with stairs is noted. Additionally, I'll make sure to pass along your feedback regarding the microwave in the room. Your input helps us improve the experience for all our guests. If you have any further suggestions or requests, please don't hesitate to let me know.Ashely Vincent

8/10 Good

Shoshana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, reasonable pricing. The onsite restaurant s pricey but there are plenty of good choices within half a mile, even some within a short walk.
Stayed 4 nights in Mar 2024
Response from Ashley on 2 Apr 2024
Thank you for sharing your experience! I'm glad you found the rooms comfortable and the pricing reasonable. It's great to hear that you were able to explore nearby dining options and found them convenient and satisfactory. Providing guests with a variety of dining choices in the vicinity is always a plus. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a pleasant and enjoyable stay.ThanksAshley Vincent

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stupendous 👍😃
Stayed 1 night in Mar 2024
Response from Ashley on 1 Apr 2024
Thank you

6/10 Okay

BRITTANY, Riverbank

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not told there would be a $100 non refundable pet fee
Stayed 1 night in Mar 2024
Response from Ashley on 27 Mar 2024
Yes we do have a non-refundable pet fee. Our pet policy with our rates are posted both on Expedia as well as our own websites. This is also disposed at the time of booking reservations. This pet fee goes towards deep cleaning the rooms after your departure.

10/10 Excellent

Maria L., BETHESDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay you feel like at home. Clean, well decoration , have everything you need firme your stay . I really recommended .
Stayed 1 night in Mar 2024
Response from Ashley on 26 Mar 2024
Thank you Maria

8/10 Good

Hilda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Ashley on 26 Mar 2024
Thank you Hilda

6/10 Okay

michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Hotel was nice but the rooms are small. Our shower had very low water pressure and made a loud noise while you showered.
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
I am sorry to learn of this. Thank you for sharing your feedback with us so we can quickly repair thus.

8/10 Good

ROSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Only issue very loud issue
Stayed 1 night in Mar 2024
Response from ashley on 19 Mar 2024
thank you

10/10 Excellent

Lesya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and beautiful grounds.
Stayed 3 nights in Mar 2024
Response from ashley on 19 Mar 2024
thank you

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was quick and food was good.
Stayed 1 night in Mar 2024
Response from Ashley on 11 Mar 2024
Thank you!

10/10 Excellent

Betsaida

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had sliding glass doors to access the property. It was perfect for our dogs to be comfortable as well as to access our luggage. I will say that Sevy’s band and dance floor were awesome and I danced until my feet hurt! Our room was clean and our bed was comfortable. We ordered room service breakfast and both our meals were great. I recommend the Classic Eggs Benedict and Breakfast burrito. We’ll definitely be back.
Stayed 2 nights in Mar 2024
Response from Ashley on 11 Mar 2024
Thank you for staying with us!

4/10 Poor

Cathryn

Liked: Property conditions & facilities
I had to change rooms. There was a guest in the room next to me who screamed and screamed. Finally I called the front desk who said there was only one room available (must have been in that building because the parking lot was 1/2 empty) and I would have to go to the front desk to get the key. It ended up being a nightmare experience. I was told that others complained as well. Instead of resolving the problem, I was forced to re-pack and move to another floor. The walls between rooms are paper-thin. I won’t go back to this establishment anytime soon.
Stayed 1 night in Feb 2024
Response from ashley on 7 Mar 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short in meeting your expectations.We deeply regret the disturbance caused by the noise from the adjacent room, and we understand the frustration it must have caused. Please know that we take all guest feedback seriously, and we are actively working to address the issues you raised to ensure a better experience for our guests in the future.We appreciate your understanding and patience as we strive to improve our services. Should you reconsider staying with us again, we would welcome the opportunity to make it right and provide you with the exceptional experience you deserve.Thank you for bringing this matter to our attention.

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024
Response from ashley on 25 Mar 2024
Thank you

10/10 Excellent

Katherine

Travelled with partner
So much traffic.
Stayed 2 nights in Feb 2024
Response from ashley on 7 Mar 2024
Thank you

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful getaway at this hotel: its quiet, clean, and in walking distance from the Seacliff state beach. I loved the hotel restaurant.
Stayed 3 nights in Feb 2024
Response from ashley on 27 Feb 2024
Thank you

10/10 Excellent

Staci

Stayed 1 night in Feb 2024
Response from ashley on 27 Feb 2024
Thank you

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd stay here but eat somewhere else
The Seacliff Inn/Tapestry by Hilton was overall clean and well maintained. I did notice one spiderweb that the cleaning staff missed, but otherwise, no issues. I suggest hiring more attentive staff for the resturant; our appetizer dishes were left on our table for the entirety of our meal. Also, the food was just ok. If we stay here again, we'll probably dine somewhere else despite the convenience.
Stayed 1 night in Feb 2024
Response from ashley on 27 Feb 2024
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ashley on 27 Feb 2024
Thank you

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ashley on 24 Feb 2024
Thank you

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from ashley on 24 Feb 2024
Thank you

6/10 Okay

peter

Liked: Amenities, property conditions & facilities
IT WAS OK
Stayed 2 nights in Feb 2024
Response from ashley on 24 Feb 2024
Thank you