When I stayed here last year with my sister, I vowed never again but as it had changed hands and was very convenient for visiting our 94 year old aunt, I thought I would give it another try. What a mistake.
They demand payment on arrival so we had to pay by card even though we had enough Euros left at the end but didn't know that at the time. They advertise free toiletries but this was just liquid soap in a dispenser screwed to the wall, no shampoo, conditioner or even tissues. The coffee machine in the deluxe room had 2 coffee pods and 2 cardboard cups, but no sugar, milk or stirrers. Next day, same dirty cups were still there. When I asked for more coffee, I was told it was only for the first day of your stay!! When I said they shouldn't advertise coffee if they didn't do it, they came up with more cups and coffee pods and this time sugar and creamer etc.
Deluxe rooms allow only one device to connect to the wifi, so for two people staying, only one person can connect their Iphone OR Ipad!! Who stays away without needing wifi.
One receptionist was very offhand about the coffee etc. However, the lady on reception when we checked out was very pleasant but explained the lack of toiletries, wifi, paying on arrival etc were all Fletcher Hotel rules that they couldn't do anything about. Found a very nice family run hotel round the corner which we will be using next time we come to Apeldoorn. This time I mean it about never staying in this hotel ever again.