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Reviews of Hotel Museo Spa Casa Santo Domingo

4.5 out of 5
Hotel Museo Spa Casa Santo Domingo
3a Calle Oriente No 28 A, Antigua Guatemala, Sacatepequez

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1008 reviews" "
Rating 8 - Good. 168 out of 1008 reviews" "
Rating 6 - Okay. 58 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 33 out of 1008 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is incredible
Stayed 1 night in May 2024

10/10 Excellent

Edna

Best hotel in Guate😍😍😍😍I will definitely return to Antigua and stay in beautiful Santo Domingo Hotel. Thank you very much for excellency of services and exceeding all expectations!
Stayed 5 nights in May 2024
Response from Oscar López - Front Desk Manager on 23 May 2024
Thank you for choosing Casa Santo Domingos, we are glad to know that you enjoyed your experience. We hope you come back soon.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Antigua
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 23 May 2024
Thank you very much for your preference. We are very happy to know you had such a good experience and look forward to your next visit.

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love these wonderful outstanding hotel.
Stayed 2 nights in Mar 2024
Response from Oscar López - Front Desk Manager on 23 May 2024
Thank you so much for sharing your experience with us. We hope to see you again soon.

2/10 Terrible

Oddra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The entire experience was awful. From check-in to check-out the were very aggressive with charging for absolutely everything. They wanted to put a hold on our card for the entire amount of the stay despite that we had already paid. They charged for the bottles of water. For the price per night for the hotel I expected to get a much better experience. There was plenty of things that were just off and rude. Won’t be staying there again.
Stayed 3 nights in May 2024

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. One of my favorite hotel in Antigua. Great location. Highly recommended.
Stayed 3 nights in Mar 2024
Response from Oscar López - Front Desk Manager on 23 May 2024
Thank you so much for your review. We are glad to know you enjoyed your time and hope a return visit is in your future plans.

6/10 Okay

Fatma

Liked: Cleanliness, property conditions & facilities
Beautiful and special property! My room was nice and clean when I first arrived but following my appointment at the Spa when I returned it was full of very tiny ants. All my belongings covered with them. This really spoiled my experience. Main restaurant was great for all meals. Delicious meals and silver service. Spa was the highlight of my stay. I had stem cell facial with Paula who was fantastic! Thanks so much!
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 17 May 2024
Thank you for staying at Casa Santo Domingo during your visit to La Antigua and for sharing your comments with us. We're sorry to hear that your stay didn't meet your expectations and hope to have another opportunity to serve you.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Museum was very enjoyable to see, the art around the place is amazing. The staff was friendly, the food menu was mediocre in my opinion. I ended up eating at a near by restaurant. Over all, it was an ok experience.
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 17 May 2024
We appreciate the time and effort you made to share your observations with us, we really appreciate the feedback we receive from our guests, much of the improvements we have made have been as a result of these, we always focus on continuous improvements. We hope to have the opportunity to serve you again in the near future.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Antigua Guatemala. Peaceful and relaxing.
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 14 May 2024
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities and services. We hope to have the opportunity to serve you again in the near future.

10/10 Excellent

Mónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really love this place!
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 14 May 2024
Thank you very much for taking the time to share your experience with us. We hope to have the opportunity to serve you again in the near future.

10/10 Excellent

natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort with a great spa
Stayed 2 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 14 May 2024
We are delighted to hear that you enjoyed our facilities and services. I am sure the entire staff is excited to have the opportunity to serve you again.

10/10 Excellent

Gunhild, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a pleasure to take a breather at Santo Domingo. Love the Spa and the food
Stayed 1 night in May 2024
Response from Oscar López - Front Desk Manager on 8 May 2024
We appreciate your preference and the time you took to write such a nice review. We are very glad that you enjoyed our spa and food. We hope you come back soon.

10/10 Excellent

Grant

Stayed 1 night in May 2024

10/10 Excellent

Rita

Stayed 3 nights in Apr 2024

10/10 Excellent

Maray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice place to stay and the amenies were a plus
Stayed 2 nights in Mar 2024
Response from Oscar López - Front Desk Manager on 30 Apr 2024
We really appreciate the time you took to share such a nice review. We are delighted to hear that you enjoyed our services and facilities. We look forward to serving you again in the near future.

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
While the general installations of this hotel are beautiful, our overall stay left much to be desired. The rooms and bathrooms are noticeably outdated and unfortunately had a persistent smell of mold, which was quite unpleasant. The linens felt scratchy and past their prime, adding to the sense of discomfort. One of our disappointing experiences was during breakfast. We were told to wait for 45 minutes just to get a table, which was impractical for our schedule, ultimately leading us to seek breakfast elsewhere. Additionally, we were surprised to find that the hotel did not offer guided tours of their museums nor provide guests with a map of the area. This lack of basic tourist assistance was unexpected and made exploring the museum attractions more challenging. Overall, while the hotel's physical space is attractive, the issues with room condition, service, and amenities left us feeling dissatisfied with our stay. We hope these aspects can be addressed and improved for future guests.
Stayed 1 night in Apr 2024
Response from Oscar López - Front Desk Manager on 17 May 2024
We are very sorry to hear that we let you down and that you didn’t have a great experience. Our cleaning process is thorough and we focus on the well-being of our guests. We hope you give us another chance to serve you.

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Deluxe room was beautiful!
Stayed 2 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 27 Apr 2024
Thank you for choosing Casa Santo Domingo, we are glad to know that you enjoyed your experience. We hope you come back soon.

10/10 Excellent

Serene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning. Would absolutely stay here over and over again. If you’re thinking about booking here, you should do it.
Stayed 5 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 27 Apr 2024
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Good customer service n beautiful property
Stayed 2 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 27 Apr 2024
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and unique piece of art hotel. Beautiful and exceptional customer service.
Stayed 2 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 17 Apr 2024
We are delighted to hear that you enjoyed our facilities and service. We really appreciate the time you took to share your experience with us. We look forward to having the opportunity to serve you again.

10/10 Excellent

yas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreamy
Stayed 3 nights in Apr 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. We hope to have the opportunity to serve you again.

10/10 Excellent

OSCAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Apr 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. We hope to have the opportunity to serve you again.

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ...
Stayed 1 night in Apr 2024
Response from Oscar López - Front Desk Manager on 27 Apr 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities.

10/10 Excellent

Stanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay!
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities. I am sure our entire staff is excited to have the opportunity to serve you again.

6/10 Okay

kent, Frederick

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
VIP upgrades seem to no longer exist. Please note: A child in your room who is 14 is not considered a child by the hotel. They count as an adult. The expedia website does not make this clear when 4 guests are allowed per room. Only 2 people 14 and over are allowed per room without an extra charge.
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. Each of our guests is very important to us and we do our best to provide them with the best experience. We will work on reinforcing this issue with Expedia to have more clarity with our information.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!!!
Stayed 9 nights in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. We are delighted to know that you enjoyed our services and facilities.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They worked hard and provided us with early check in.
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. Whenever possible we are happy to serve you in the best way. We look forward to serving you again.

6/10 Okay

Raymond

Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Antigua. What a great experience, highly recommended!
Stayed 1 night in Jan 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We really appreciate the time you took to write such a nice review. We are delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to serve you again.

8/10 Good

Aurvil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is lovey . Having access to the spa was the highlight of this stay . The pool the Jacuzzi/ sauna was truly amazing ! Staff was very nice. The only issue I had was check in . When I arrived they couldn’t find my reservation which made that exact experience a nightmare because I thought I would have to find another place to stay last min. They stated Expedia over booked . How? I’m not sure . However, they did find a room . I had to wait 45 mins . After going to the spa area all the negativity eased because I was shocked as to how I almost couldnt stay when I paid 3 months ago .
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We appreciate the time you took to share your experience with us. We are delighted to hear that you enjoyed our services and facilities. We are very sorry for the inconvenience at check-in, it is an Expedia error that we have already fixed.

6/10 Okay

Ricardo, Sugar Land

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

johanna, Hesperia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 13 Mar 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always is great experience to stay at casa Santo Domingo love the atmosphere
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 13 Mar 2024
We are delighted to hear that you enjoyed your stay with us. We appreciate the time you took to write your review and your preference. We look forward to the opportunity to serve you again.

10/10 Excellent

Glorimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful hotel I’ve ever stayed in. The service was impeccable. The entire place was sparkling clean. 10/10 recommended! Will stay again.
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 10 Apr 2024
We really appreciate the time you took to write such a nice review. We are delighted to hear that you enjoyed our services and your stay. I am sure the entire staff is excited to have the opportunity to serve you again.

8/10 Good

Cecy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 6 Mar 2024
We are delighted to hear that you enjoyed your stay with us. We appreciate the time you took to write your review and your preference. We look forward to the opportunity to serve you again.

2/10 Terrible

Edgar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in experience was extremely poor. For a hotel that calls itself the best in Guatemala and charges as such, the check in should have been at minimum professional.
Stayed 1 night in Mar 2024
Response from Oscar López - Front Desk Manager on 13 Mar 2024
We strive to care for and maintain the facilities to make our guests feel comfortable and comfortable.I offer you a sincere apology for the inconveniences that occurred during your stay and I assure you that we will take the necessary measures to avoid a recurrence.We are constantly making renovations to the property to better serve our Guests and improve your stay and we regret that none of the proposed solutions were to your satisfaction. If in the future we have the opportunity to serve you again, do not hesitate to contact me, you have my card. I would like to take your reservation first hand in order to satisfy your needs.

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next level hotel!
Absolutely stunning property, wonderful service, incredibly clean, and our room was more than we expected. We didn’t want to leave!
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 13 Apr 2024
Thank you very much for taking the time to share your experience with other traveler’s. We are thrilled to hear you had a good time and hope a return visit is in your plans.

8/10 Good

Kenneth, cape coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Very Tasteful. Loved the fireplaces
Stayed 1 night in Feb 2024
Response from Oscar López - Front Desk Manager on 24 Feb 2024
We are delighted to hear that you enjoyed your stay with us. We appreciate the time you took to write your review and your preference. We look forward to the opportunity to serve you again.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Latin America Really amazing
Stayed 1 night in Feb 2024
Response from Oscar López - Front Desk Manager on 24 Feb 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

10/10 Excellent

Miryam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely place! Loved it!!
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 21 Feb 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place to stay with good service!
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 21 Feb 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel that has been lovingly restored from a former convent. They have done a wonderful job to preserve the history, including an open air museum and many displays in the corridors. A peaceful retreat and great place to spend an entire day! Husband and I loved our massages (chocolate and Jade stone massage) as well as the spa amenities. We were also very pleased with the food quality and service throughout. We tried the spa restaurant and the main restaurant for dinner twice (it was that good). Room service breakfast was great as well. Enjoyed some birdwatching from the small balcony over the (good) coffee they provide in the hallway nearest each wing of rooms in morning and afternoon. Will return for sure. My only regret is that we didn’t have time to stay longer or fully explore all of the museum areas.
Stayed 1 night in Feb 2024
Response from Oscar López - Front Desk Manager on 17 Feb 2024
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your experience at Hotel Museo & SPA Casa Santo Domingo and hope you will come back to visit us again.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and Spa. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Oscar López - Front Desk Manager on 13 Feb 2024
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You’ll want to stay here!!
This is an amazing hotel. You’re effectively staying in a museum / archeological site! We were upgraded to a suite which ended up being beyond our imagination of indulgence! You need multiple days at the property just to see everything it had including the separate hillside overlook.
Stayed 1 night in Jan 2024
Response from Oscar López - Front Desk Manager on 13 Feb 2024
Thank you so much for your comment - it made our day. We hope you will come back soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and area was beautiful. Breakfast onsite was delicious. Staff super friendly.
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 13 Feb 2024
Thank you for choosing Casa Santo Domingo, we are glad to know that you enjoyed your experience. We hope you come back soon.

10/10 Excellent

Michael, Stockton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most unique properties I've ever stayed.
Stayed 3 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 13 Feb 2024
Thank you very much for such an excellent rating and for recommending out Hotel to others.We are pleased knowing you had such a good experience and look forward to welcome you back soon.

8/10 Good

BRADLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property--two things- wash cloths and maybe two bottles of water per day for a two person stay-never cared for the heavy handed shaming of buying water for the kids. You could just ask for a donation.
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 8 Feb 2024
We appreciate your feedback and your preference.In-room water bottles are available at a cost due to the fact that the total proceeds support multiple charitable projects. We would also like to let you know that we have complimentary water stations in the corridors of the rooms. Also, should you visit us again in the future and need more bottles of water in the room, you can request them from our staff and we will be happy to provide them for you.

10/10 Excellent

Jose, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Feb 2024
Response from Oscar López - Front Desk Manager on 8 Feb 2024
We appreciate you taking the time to share your experience and your preference. We hope you will visit us again and we look forward to serving you.