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Reviews of Americas Best Value Inn & Suites Anchorage Airport

2 out of 5
Americas Best Value Inn & Suites Anchorage Airport
4360 Spenard Rd, Anchorage, AK

Reviews

4.4
Rating 10 - Excellent. 90 out of 1012 reviews" "
Rating 8 - Good. 97 out of 1012 reviews" "
Rating 6 - Okay. 144 out of 1012 reviews" "
Rating 4 - Poor. 221 out of 1012 reviews" "
Rating 2 - Terrible. 460 out of 1012 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

3.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Liked: Staff & service
Room above up all night thumping on floor 2:am-on..! No elevator for upper floors. Baggage was delivered to room. Thank you!
Stayed 1 night in May 2024

2/10 Terrible

Luis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
Response from j on 22 May 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.

6/10 Okay

Jeanpierre

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Mal entretenu vieillot
Stayed 1 night in May 2024
Response from j on 22 May 2024
Thank you for staying with us and have a nice trip.

2/10 Terrible

Tyler

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.

2/10 Terrible

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.

2/10 Terrible

Donnelly

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.

2/10 Terrible

Rowan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.

2/10 Terrible

Jill

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.

4/10 Poor

Santa Tim

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival at the hotel saw that there had bn a fire and the main building was due to be demolished. The fire was three years ago The hotel is very tired and needs a total remake or needs to be demolished longvwith the main building. I took photos and videos
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Santa Tim, We appreciate your feedback and regret to hear about your experience. Rest assured that the necessary measures will be taken to address your concerns. Thank you for bringing this to our attention, and we will share your comments with the appropriate team for further review.

2/10 Terrible

Sheila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I booked this hotel online. I was coming into town for an emergency to see my father in the hospital. I contacted the hotel and let them know I would be checking in late because of my flight. When I pulled up to the hotel at 1 o’clock in the morning, I had to drive around to the back. The whole front of the hotel looks like a burned up building missing windows, etc. When I drive around to the back, it’s very dark. There’s Three lights on the outside of the building that were flickering likely were about ready to burn out. It looked dirty, dark, not lit up. It looks scary. It took about five minutes to figure out where the door was to check in. Which ended up being not well lit and I would have to walk through dark areas of parked vehicles and a shuttle van to get to it. Parked right up next to the wall where the reception window was. There was a guy walking around outside smoking a cigarette that appeared from the shadow between the van and a truck. It looks very scary. I was with my mother who refused to stay there. We had to find another hotel in the middle of the night. The picture in the ad looked absolutely nothing like the hotel. When I called the next day to get a refund The person told me the reason the hotel looked like that is because they had a fire three years ago. So the hotel had not been repaired. It seriously looked like a scary seedy motel in a bad movie. They told me I would have to contact Expedia to get the refund. I have not gotten my refund.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Sheila, We are sorry to hear about your experience and appreciate you bringing it to our attention. For any compensation related inquiries, we recommend reaching out to Expedia directly, as they handle booking details and refunds. We value all guest feedback and will take your comments into consideration for future improvements.

4/10 Poor

Terye, Juneau

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Basic room, not the size I asked for. Bathroom door couldn’t close all the way. An overhead light was out. I was next to a stairwell and outside door with a lot of noise past 1 am and a drunken party in the room above. Next to McDonalds and across the street from Wendy’s. Bus stop nearby. Airport shuttle leaves hourly.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Terye, We appreciate your feedback on your recent stay with us. For specific room preferences or issues, please reach out to our management team directly for future reservations. It's great to hear you found the location convenient with nearby amenities and transportation options available. Thank you for taking the time to share your experience with us.

4/10 Poor

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main hotel is in shambles and windows were boarded up. Around back is the temporary hotel, really messy and tiny temporary office. Half of light bulbs were burned out, lots of patches on the walls, balcony door wouldn't lock.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Rose, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all feedback as it helps us make improvements for future guests. Our team is always working to ensure a comfortable and pleasant stay for all our guests.

2/10 Terrible

Debasmita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given a negative score to this hotel. It is the worst ever hotel I have stayed in my entire life. The staff are rude and indifferent. There is no lift to carry heavy luggage to the upper floors where we stayed. No porter service either. There was no room service nor coffee maker in the room, even though it was listed in the amenities. The beds felt soggy and damp. The room was dirty. The bathroom sink did not drain and despite informing about it to the front desk, they did not take care of it for over 24 hours. The free breakfast was a joke, we preferred eating outside. The parking was shady and very limited to maneuver a compact car even. The stay overall was horrible and the management seemed indifferent about it.
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello Debasmita,We regret to hear about your disappointment and inconvenience during your recent stay. We strive for exemplary guest experiences and apologize if we fell short of your expectations. Your feedback will be shared with the relevant departments for improvement. Thank you for bringing these concerns to our attention, as we constantly aim to enhance our guests' satisfaction.

2/10 Terrible

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello Samantha,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to further discuss your stay and address any concerns you may have. We value your feedback and would like the opportunity to make it right for you.

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty
Stayed 1 night in May 2024
Response from j on 9 May 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location transportation to and from airport plus breakfast at a great price
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.

2/10 Terrible

Jennifer

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
Stayed 1 night in May 2024
Response from j on 5 May 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel

8/10 Good

Sean

.
Stayed 3 nights in Apr 2024
Response from j on 5 May 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Terrible

Douglas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.

4/10 Poor

Marian

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from j on 1 May 2024
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this
Stayed 1 night in Apr 2024
Response from j on 29 Apr 2024
Thank you for staying with us and your feedback.

2/10 Terrible

Hazen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was covered in dog hair and was extremely dirty, the door had a crack in it so you could hear everything in the halls, sheets were gross too. When I asked about moving rooms the front desk person said they wouldn’t bc the room was thru Expedia and refused to refund. I will never use Expedia again if this is not fully refunded, this was absolutely the worst hotel experience I’ve ever had.
Stayed 2 nights in Apr 2024
Response from j on 29 Apr 2024
I am sorry that happened to you and thank you for your feedback.

6/10 Okay

joyce

Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello joyce, We strive for excellence and regret any shortcomings in your stay. Please reach out to us with details of your experience so we can improve. We value your insights and hope to welcome you back for a better stay.

8/10 Good

joyce

Stayed 1 night in Apr 2024
Response from j on 18 Apr 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worse stay ive every been to. The halls smells terrible, lock in the front door was questionable. I close the door without thinking much about it, took a shower, try to get out and the door not opening, had my brother to card shimmey the door open and notice the door was broken amd had to use the bathroom with the door slightly open just to not get stuck in. And the upstairs was loud no body did anything about it. Never coming back here again.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.

6/10 Okay

joyce

Needed but not goven
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 Okay

joyce

Travelled with family
Handicap people are not supposed to be on the third floor
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.

2/10 Terrible

Mark

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there went to my room for a couple minutes turned around immediately and left. Did not feel safe!
Response from James on 7 Apr 2024
I am sorry to hear that and your feedback helps us to make a better hotel.

2/10 Terrible

Tzvetanka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is in terrible condition after a fire 2 years ago ! It was not mentioned on your page. There is a noise and construction work is ongoing till the evening. There should not be hotel rooms renting in such building. The office is in disarray, dirty and messy and that's where the coffee / tea is served. It is an airport hotel but there is not dedicated luggage room for after check out, we were offered to leave our suitcases in the "office". I think it was safer to leave them in front of the hotel. We were planing to spend a few hours in the city, but rather spent them at the airport. We use Expedia services for more than 20 years and this was the worst experience we ever had with you and any other competitor company.
Stayed 1 night in Mar 2024
Response from James on 31 Mar 2024
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was big and spacious, the only issue was the main building was burned down and boarded off which disrupted the travel in the parkinglot (it was bad)
Stayed 1 night in Mar 2024
Response from James on 25 Mar 2024
Thank you for staying with us and your feed back.. Have a nice trip.

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone nice and friendly. I highly recommend it.
Stayed 1 night in Feb 2024
Response from James on 21 Mar 2024
Thank you for staying with us and good feed back. Have a nice trip.

2/10 Terrible

Stuart

Disliked: Staff & service, amenities, property conditions & facilities
The building on the ad looks to have burned down and the property in use is old and not well upkept. Reception area was an old room, very dirty and cluttered. While waiting to check in, witnessed the owner and previous patron yelling at each other for 5 minutes. Hallways very loud all all night with people coming and going. Yelling/fighting from rooms above and beside until 4am. Bed was very worn out. Gum on the floor and holes in the celling. No coffee or even a cup provided. No towels in the room. Airport shuttle driver in old beat-up van, did not say much or even confirm who I was. No breakfast provided as advertised.
Response from James on 15 Mar 2024
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.

6/10 Okay

Payton

Stayed 1 night in Mar 2024
Response from j on 1 Apr 2024
Thank you for staying with us and your feedback.

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was half burned, and there was absolutely no electricity. The man wouldn’t even let me in the door.
Stayed 1 night in Feb 2024
Response from James on 22 Feb 2024
I am sorry that happened to you, but the power was out in whole town at that time.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Needs Repairs
1/2 of the hotel is boarded up from a fire. They didn't have the room that I had reserved. The parking lot didn't have any of the snow removed. It was difficult to navigate around the lot and it seemed quite sketchy. The part of the building still open is in desperate need of repairs. I could see construction materials around so I think repairs are happening. The room was clean.
Stayed 1 night in Feb 2024
Response from James on 20 Feb 2024
Yes, the front building bunt down, but we accommodate our guests in 60 units building where the building is fine.

2/10 Terrible

Devin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the dirtiest place I have ever stayed in. The bathroom door was kicked in and the floors were sticky. Will never go here again.
Stayed 2 nights in Feb 2024
Response from J on 19 Feb 2024
I am sorry that happened to you and your feed back helps us to make a better hotel.

4/10 Poor

Zachary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Evidently part of the hotel burned in a fire. The office is a make shift office, all the staff are really nice. The first room we got there was no heat. -17 degrees, so They were great about moving us. Second room the hot water in the shower didn't work and the TV didn't work. We sponge bathed since we only stayed two nights. Price reflected the hotel. Won't stay here again, but the staff were all really nice considering the conditions.
Stayed 2 nights in Jan 2024
Response from J on 3 Feb 2024
I am sorry that happened to you and your feed back helps us to make a better hotel

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J on 1 Feb 2024
Thank you for staying with us and your review. Have a nice day.

2/10 Terrible

Jules

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
Stayed 1 night in Jan 2024
Response from j on 28 Jan 2024
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.

10/10 Excellent

Marjorie G

Stayed 2 nights in Jan 2024
Response from James on 26 Jan 2024
Thank you for staying with us and your review. Have a nice trip.

2/10 Terrible

Theodore

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was hair and some other type of solids (dirt, small pebbles) all over the bed sheets. I ended up sleeping on top of the comforter with all my clothes on. It was very noisy and you could hear loud tvs and music though the wall. Spend a few extra dollars and go down the road to the Lakefront Hotel.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.

2/10 Terrible

kim

Disliked: Cleanliness, amenities, property conditions & facilities
Filthy
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.

6/10 Okay

Marie

Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.

6/10 Okay

Jason

Quiet solid room no complaints.
Stayed 10 nights in Dec 2023
Response from Manager on 13 Jan 2024
Hello Jason,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found your room to be quiet and solid. It's always a pleasure to provide a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Jessica, We appreciate you choosing our hotel for your recent stay. We would like to hear more about your experience to better understand how we can improve. Please reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Park

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Park,We apologize if your stay did not meet your expectations. We would appreciate it if you could kindly reach out to us with any specific concerns or feedback you may have had during your stay. We value your input and would like the opportunity to address any issues. Thank you.

2/10 Terrible

LaDonnia

Disliked: Property conditions & facilities
There were no inside door locks in the room I stayed in . The carpets were stained and smelly.
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello LaDonnia, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Guest satisfaction is important to us, and we appreciate your observations regarding the inside door locks and carpets. We will ensure that this information is shared with our team for further improvements.

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 7 Feb 2024
Hello Thomas, We're sorry to hear that your experience at our hotel didn't meet your expectations. We encourage you to reach out to our hotel directly so that we can address any specific concerns or issues you may have had. We appreciate your feedback and hope to have the opportunity to improve your impression in the future.