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For some reason my room card (room 413) wouldn't work on the 3rd evening, which was a problem as it was after 10.30 in the evening, and i was a single 69 year old traveller. I returned to reception and the card was reset, i returned again to the 4th floor to find it still wasn't working. A member of staff then escorted me to the access door on the 4th floor to ensure it worked the 3rd time.
The room was smelled mold, and spayed air freshener which caused even worse. The worst part was no Wi-Fi internet service in our room. We reported the issue the first day after check-in, but no constructional answers for that. No technician came to fix it or no compensation for the inconvenience. The receptionist kept telling me that they can’t do anything because the manager was not there. And no one knew when the manager will reply the emails to address the issue due to the coming weekends. It was absolutely unacceptable no one in the building taking any responsibility to address customer’s requirement.
We were very disappointed, and won’t recommend the hotel at all.
Xiao Yun
Stayed 2 nights in Jun 2023
Response from Larissa Boogaard on 3 Jul 2023
Dear guests, Thank you for your review. We are very sorry for the inconveniences during your stay. Please accept our apologies. Please contact the hotel directly so we can offer you a suitable compensation. Best regards,Larissa Boogaard
Burn up in the rooms over the swimming pool 150-10
No one should ever be given the rooms bed the swimming pool. The rooms were miserably hot and nothing was done. It was terrible and we could not sleep.
We stayed there several times in the last12 years. The hotel maintains its good quality of service and comfort.
The rooms are large, an excellent breakfast buffet, free parking, and an easy way to go to Amsterdam by public transportation (18 min). Very good restaurant on the premises. We highly recommend it!
This is a quiet hotel in a good location for sightseeing.The hotel staff were very friendly and helpful. The room was clean and comfortable with a great walk in shower.
Staff very good but the room was smelling some pet urine… Even for an economy (last minute) room I felt it was overpriced - a bit disappointed for a VdV’s normal standard
Waldir
Stayed 1 night in Jun 2021
Response from Georgina on 28 Jun 2021
Dear Waldir,
First of all, thank you for leaving a review.
It is good to hear that you were pleased with the service of our staff.
As for the room, no animals are allowed in the entire hotel. In the event of complaints, you can always go to the reception so that it can be solved immediately.
We hope to be able to welcome you back soon. Have a nice day.
Overall a very good hotel with comfortable rooms and amenities.
The swimming pool is great
In the improvements side: not clear why the Gym cost additional fees...
In addition the reception requested full payment at the check in which was weird
The hotel was in a lovely rural location. Hotel bike rentals were inexpensive and incredibly fun. Bike trails allowed us to bike easily to several surrounding small scenic towns. The restaurant was wonderful with great food and ambiance. Our room was spacious and peaceful. We would definitely stay there again if the opportunity arose in our travels.
Connie
Stayed 4 nights in Sep 2019
Response from Larissa on 1 Oct 2019
Dear Connie, thank you for giving us such a positive review! Happy to read you were able to explore the surrounding by one of our bikes. Really appreciate your kind words about our restaurant and room. We hope we may welcome you again soon. Kindest regards, Larissa.
A very comfortable room and excellent dinners. The bus stop opposite the hotel and a frequent bus service made this hotel and ideal place to stay.
We thought breakfast a little expensive and would have preferred to be able to just have a cheaper continental breakfast.
A very pleasant stay and very helpful staff
Verified traveller
Stayed 5 nights in Sep 2019
Response from Larissa on 24 Sept 2019
Dear traveler,
Thank you for your kind words. Happy to read you enjoyed your stay with us. I'm glad that you found our location convenient. Regardless the price of the breakfast, I hope you enjoyed this! We hope to see you again soon. Kindest regards, Larissa.
Very nice and clean. Nice area close to fishing towns like Volendam and Marker island. Good food and lots of history. Laid back spot and close to Amsterdam. Definitely will go back.
Lovely place to stay if you need to rest and stay away from the stress of the city. Perfect view and location. 25 min drive to Amsterdam. Cheese and clogs factory walking distance.
Great hotel and great staff, will definitely be staying there again.
Verified traveller
Stayed 2 nights in May 2019
2/10 Terrible
Verified traveller
Travelled with group
7 May 2019
Disliked: Property conditions & facilities
I booked this looking at places in and around amsterdam centre. This property should never have been on that list as it is sooo far from the city. The property itself is basic and not worth the monies.
Nice place great bar and restaurant the bus stops right outside for a quick 20 minute trip to Amsterdam.Great Location to see Amsterdam without having to drive
I loved having a balcony and a lovely view out across the canals and fields. Comfortable room, and excellent breakfast. Check in was quick and efficient.