Van der Valk Volendam Reviews

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Reviews of Van der Valk Volendam

Van der Valk Volendam

Wagenweg 1, Katwoude

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

lin

7 Jan 2024

Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

12 Oct 2023

Liked: Cleanliness, staff & service

Stayed 4 nights in Oct 2023

10/10 Excellent

Timothy

23 Jul 2023

Stayed 1 night in Jul 2023

10/10 Excellent

Ann

10 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

For some reason my room card (room 413) wouldn't work on the 3rd evening, which was a problem as it was after 10.30 in the evening, and i was a single 69 year old traveller. I returned to reception and the card was reset, i returned again to the 4th floor to find it still wasn't working. A member of staff then escorted me to the access door on the 4th floor to ensure it worked the 3rd time.

Stayed 3 nights in Jul 2023

10/10 Excellent

Limor

Travelled with family

8 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2023

8/10 Good

Paul

6 Jul 2023

Stayed 2 nights in Jun 2023

4/10 Poor

Xiao Yun, Toronto

Travelled with family

2 Jul 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

The room was smelled mold, and spayed air freshener which caused even worse. The worst part was no Wi-Fi internet service in our room. We reported the issue the first day after check-in, but no constructional answers for that. No technician came to fix it or no compensation for the inconvenience. The receptionist kept telling me that they can’t do anything because the manager was not there. And no one knew when the manager will reply the emails to address the issue due to the coming weekends. It was absolutely unacceptable no one in the building taking any responsibility to address customer’s requirement. We were very disappointed, and won’t recommend the hotel at all.

Stayed 2 nights in Jun 2023

Response from Larissa Boogaard on 3 Jul 2023

Dear guests, Thank you for your review. We are very sorry for the inconveniences during your stay. Please accept our apologies. Please contact the hotel directly so we can offer you a suitable compensation. Best regards,Larissa Boogaard

8/10 Good

Jobst

26 May 2023

Stayed 3 nights in May 2023

8/10 Good

Krista

18 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2023

10/10 Excellent

Abdelrahman

Travelled with family

5 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2023

10/10 Excellent

miss l t

Travelled with group

29 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2023

6/10 Okay

Jeannine

Travelled with family

3 Mar 2023

Liked: Cleanliness, staff & service

Disliked: Room comfort

Burn up in the rooms over the swimming pool 150-10

No one should ever be given the rooms bed the swimming pool. The rooms were miserably hot and nothing was done. It was terrible and we could not sleep.

Stayed 2 nights in Feb 2023

8/10 Good

KATRINA

Travelled with group

21 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2023

10/10 Excellent

Paul

23 Nov 2022

Stayed 1 night in Nov 2022

10/10 Excellent

Michael

26 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2022

8/10 Good

Henry

Travelled with family

23 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2022

10/10 Excellent

Abdelrahman

20 Oct 2022

Stayed 1 night in Oct 2022

10/10 Excellent

avivit

15 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Oct 2022

10/10 Excellent

Roberto

9 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good choice in Amsterdam area

We stayed there several times in the last12 years. The hotel maintains its good quality of service and comfort. The rooms are large, an excellent breakfast buffet, free parking, and an easy way to go to Amsterdam by public transportation (18 min). Very good restaurant on the premises. We highly recommend it!

Stayed 2 nights in Sep 2022

10/10 Excellent

Perpetua

14 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location nice hotel.

This is a quiet hotel in a good location for sightseeing.The hotel staff were very friendly and helpful. The room was clean and comfortable with a great walk in shower.

Stayed 3 nights in Sep 2022

10/10 Excellent

Andries

Travelled with family

5 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2022

8/10 Good

Vaughan

16 Jul 2022

Liked: Staff & service, property conditions & facilities

Bar staff were courteous. Breakfast needs to have more of a selection. Limited with fruit and cereals etc.

Stayed 4 nights in Jul 2022

10/10 Excellent

Richard

17 Apr 2022

Stayed 1 night in Apr 2022

10/10 Excellent

E H

Travelled with family

2 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family

2 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

Stayed 1 night in Jun 2021

6/10 Okay

Waldir

27 Jun 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

Staff very good but the room was smelling some pet urine… Even for an economy (last minute) room I felt it was overpriced - a bit disappointed for a VdV’s normal standard

Stayed 1 night in Jun 2021

Response from Georgina on 28 Jun 2021

Dear Waldir, First of all, thank you for leaving a review. It is good to hear that you were pleased with the service of our staff. As for the room, no animals are allowed in the entire hotel. In the event of complaints, you can always go to the reception so that it can be solved immediately. We hope to be able to welcome you back soon. Have a nice day.

8/10 Good

Kleet

Travelled with family

7 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were courteous and helpful.

Stayed 1 night in Sep 2020

8/10 Good

Mon, London

Travelled with group

9 Apr 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breaking was amazing & it was clean. Not too far from central- get there bus pass from the hotel& there’s a night bus also.

Stayed 3 nights in Jun 2019

10/10 Excellent

Michael

14 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

Perfect location for sightseeing the area. Nice, clean, quiet

Stayed 1 night in Nov 2019

10/10 Excellent

Antonio, Colombia 🇨🇴

Travelled with family

20 Nov 2019

Liked: Staff & service, amenities, property conditions & facilities

Nos gustó mucho que las habitaciones eran amplias. No nos gustó que la alfombra del pasillo de acceso a las mismas estaba descuidada.

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner

4 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and like location. Right on the bus route. Staff friendly

Stayed 2 nights in Oct 2019

8/10 Good

Ori

Travelled with family

21 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a very good hotel with comfortable rooms and amenities. The swimming pool is great In the improvements side: not clear why the Gym cost additional fees... In addition the reception requested full payment at the check in which was weird

Stayed 7 nights in Oct 2019

10/10 Excellent

Connie, Texas

Travelled with partner

26 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was in a lovely rural location. Hotel bike rentals were inexpensive and incredibly fun. Bike trails allowed us to bike easily to several surrounding small scenic towns. The restaurant was wonderful with great food and ambiance. Our room was spacious and peaceful. We would definitely stay there again if the opportunity arose in our travels.

Stayed 4 nights in Sep 2019

Response from Larissa on 1 Oct 2019

Dear Connie, thank you for giving us such a positive review! Happy to read you were able to explore the surrounding by one of our bikes. Really appreciate your kind words about our restaurant and room. We hope we may welcome you again soon. Kindest regards, Larissa.

10/10 Excellent

Verified traveller

Travelled with partner

20 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very comfortable room and excellent dinners. The bus stop opposite the hotel and a frequent bus service made this hotel and ideal place to stay. We thought breakfast a little expensive and would have preferred to be able to just have a cheaper continental breakfast. A very pleasant stay and very helpful staff

Stayed 5 nights in Sep 2019

Response from Larissa on 24 Sept 2019

Dear traveler, Thank you for your kind words. Happy to read you enjoyed your stay with us. I'm glad that you found our location convenient. Regardless the price of the breakfast, I hope you enjoyed this! We hope to see you again soon. Kindest regards, Larissa.

10/10 Excellent

Verified traveller

8 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2019

10/10 Excellent

Yehia, Mansoura, Egypt

Travelled with family

7 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and comfortable stay. Food is lovely . Staff are very helpful

Stayed 3 nights in Aug 2019

8/10 Good

Chris

Travelled with family

26 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, friendly and welcoming staff.

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner

3 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and clean. Nice area close to fishing towns like Volendam and Marker island. Good food and lots of history. Laid back spot and close to Amsterdam. Definitely will go back.

Stayed 8 nights in Jul 2019

10/10 Excellent

Turhan

1 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

Lovely place to stay if you need to rest and stay away from the stress of the city. Perfect view and location. 25 min drive to Amsterdam. Cheese and clogs factory walking distance.

Stayed 7 nights in Jul 2019

10/10 Excellent

PETER

2 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

13 Jun 2019

Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family

13 Jun 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful grounds and location. The rooms are comfortable and clean, with a private balcony.

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner

12 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and great staff, will definitely be staying there again.

Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with group

7 May 2019

Disliked: Property conditions & facilities

I booked this looking at places in and around amsterdam centre. This property should never have been on that list as it is sooo far from the city. The property itself is basic and not worth the monies.

Stayed 3 nights in May 2019

10/10 Excellent

Lynne

6 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner

1 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All around great hotel. Location is excellent to get to Amsterdam.

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner

25 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place great bar and restaurant the bus stops right outside for a quick 20 minute trip to Amsterdam.Great Location to see Amsterdam without having to drive

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family

24 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very modern, very good restaurant, the food was delicious. Always clean, spacious rooms, safe location, quiet, great wifi.

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner

24 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved having a balcony and a lovely view out across the canals and fields. Comfortable room, and excellent breakfast. Check in was quick and efficient.

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

21 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr 2019