No soap in bathroom of a 12-bed dorm, but after complaining, we got some. No ladder or other possibility to step onto my bed, but after complaining, I was promised one. This didn't appear, and so I complained about it the next morning. Then, I was offered one night's stay in a 4-bed room – for free! The air condition didn't seem to work, and so I – yes, complained about it, and it was fixed. So, after all: Lots of things to complain about, but do it! The receptionists are friendly and willing to help. If you really don't expect luxurious facilities, it is okay as a place to keep your stuff while you're checking out Amsterdam's daylife and nightlife.