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Reviews of Best Western Plus Hotel Amstelveen

3.5 out of 5
Best Western Plus Hotel Amstelveen
Grutterij 5, Amstelveen, Netherlands

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 198 reviews" "
Rating 8 - Good. 60 out of 198 reviews" "
Rating 6 - Okay. 20 out of 198 reviews" "
Rating 4 - Poor. 8 out of 198 reviews" "
Rating 2 - Terrible. 6 out of 198 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lobo

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Got kicked out for sharing a room at 2 in the morning, also dirty underwear was stuffed in the mattress and a number of stains on the pillows.
Stayed 3 nights in Apr 2024
Response from Team Best Western Plus Amstelveen on 23 Apr 2024
Thank you for staying. Each room has a maximum number of guests. You can receive guests but it is not allowed to stay in the room with more guests than the maximum number, due to permit and safety regulations. We do not kick out guests as you said, we only ask the non residents to leave.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I had the best experience
Stayed 2 nights in Apr 2024
Response from Team Best Western Plus Amstelveen on 23 Apr 2024
Great to hear. Thank you so much.

6/10 Okay

Nicole

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Some pf the stagg extremely rude, 1 woman in particular who checked us out had a terroble attitide. The room was dusty, the maids entered at 930am both morning's despite having the do not disturb sign on. They always offered fresh towels though and the lobby area was nice
Response from Team Best Western Amsterdam on 18 Jan 2024
Thank you for your feedback. Much appreciated,

6/10 Okay

Roeland, Kelowna

Stayed 5 nights in Dec 2023
Response from Team Best Western Amsterdam on 18 Jan 2024
Thank you for your stay.

2/10 Terrible

Philip

Stayed 1 night in Nov 2023
Response from Team Best Western Plus Amstelveen on 5 Dec 2023
Sorry we have not met your expectations but thank you for letting us know.

10/10 Excellent

Mahal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, will stay again in the future
Stayed 2 nights in Nov 2023
Response from Team Best Western Plus Amstelveen on 20 Nov 2023
Thank you so much. We are looking forward welcoming you back.

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel but a little far away from the city centre.
Stayed 1 night in Oct 2023
Response from Team Best Western Plus Amstelveen on 26 Oct 2023
Thank you for your stay and feedback. As our name indicates, we are in Amstelveen, which is indeed not the centre of Amsterdam.

10/10 Excellent

WINNER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2023
Response from Team Best Western Plus Amstelveen on 25 Oct 2023
Excellent to hear, thank you.

2/10 Terrible

Mohamed Jinas Khan, Crawley

Stayed 2 nights in Sep 2023
Response from Team Best Western Plus Amstelveen on 30 Oct 2023
Thank you for your stay. We are sorry we have not met your expectations although you can see from other reviews that we in average do meet the expectations of our guest. Neverthelesse our sincere apologies.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Best Western Plus Amstelveen on 25 Oct 2023
Thank you!

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely with ample space in the room. We did not prepay for breakfast, but opted in as needed for 15 €. (There are no dining options near the hotel.) Downside is access to Amsterdam… there is public transport via bus and tram about 450 m away, but transit is slow. Will take about 45-60 min to visit main sights.
Stayed 3 nights in Sep 2023
Response from Team Best Western Plus Amstelveen on 19 Sept 2023
Thank you for your stay and feedback. As our name indicates, we are located in Amstelveen, not in Amsterdam, hence the lower room rates.

10/10 Excellent

Carmen, Chester

Stayed 2 nights in Jun 2023
Response from Team Best Western Plus Amstelveen on 4 Aug 2023
Thank you so much.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to transportation Staff is very friendly
Stayed 1 night in Jun 2023
Response from Team Best Western Plus Amstelveen on 9 Jun 2023
Great to hear. Thank you.

10/10 Excellent

Hidehito

Stayed 9 nights in Apr 2023
Response from Team Best Western Plus Amstelveen on 20 Apr 2023
So nice to hear, thank you very much.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from General Manager on 2 Feb 2023
Thank you for your stay.

8/10 Good

Pandurangprasad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2022
Response from General Manager on 12 Dec 2022
Thank you!

10/10 Excellent

Jamil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The hotel is in a very nice quiet area very close to public transportation and there are plenty of shops and restaurants around it …. It’s a great hotel
Stayed 3 nights in Oct 2022
Response from General Manager on 24 Oct 2022
Thank you so much for your stay and kind words!

2/10 Terrible

Rene, MaitLand

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Llegando y no había habitaciones. Poca limpieza de habitación.
Stayed 4 nights in Oct 2022
Response from General Manager on 23 Oct 2022
We are sorry we have not met your expectations.

6/10 Okay

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was very minimalistic & low quality. Just one jam was available / Croissants were instand & baked in Hotel. For 14 Euros I do excpect a much better quality and variety then discovered at breakfast buffet in Best Western *Plus* in Amstelveen.
Stayed 2 nights in Sep 2022
Response from General Manager on 17 Oct 2022
Thank you for your stay and feedback. Please note, the rate paid for breakfast is lower than the average of other hotels in our area and not even taken into consideration the increased costs of the last months.

10/10 Excellent

Nilesh, Droitwich Spa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open and friendly hotel. However, in an industrial estate with very few dining options in walking distance.
Stayed 2 nights in Sep 2022
Response from General Manager on 27 Sept 2022
Thank you for staying with us. Good to see you enjoyed it.

10/10 Excellent

Francisco Soto

Stayed 5 nights in Aug 2022

10/10 Excellent

saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from General Manager on 29 Jul 2022
Thank you so much!

10/10 Excellent

REUVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from General Manager on 17 Jul 2022
Nice to see you enjoyed your stay!

10/10 Excellent

Veronika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and safe. However, it is in an odd area, it’s next to a couple car dealerships and it’s a bit tricky to find the nearest tram station. However, the nearest station is only a 5 minute walk and is easy to get to once you know the way.
Stayed 2 nights in May 2022
Response from General Manager on 20 Jun 2022
Thank you for your stay and feedback. We are not located in the citycentre but that is reflected in the room rates and free parking as well.

10/10 Excellent

Daisuke, Amstelveen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staffs !
Stayed 4 nights in May 2022
Response from General Manager on 20 Jun 2022
Thank you so much!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad place to stay if you have your own transportation
Stayed 4 nights in May 2022
Response from General Manager on 16 May 2022
Thank you for staying with us. We are close to a tram stop so even without own transportation we are easy to reach.

10/10 Excellent

Michael

Stayed 1 night in Apr 2022

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager on 19 Feb 2022
Thank you!

8/10 Good

Shahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the accommodations were very comfortable for our needs. The staff was slightly uncooperative when we needed some extra chairs for some friends who visited us in our room but otherwise were friendly and helpful!
Stayed 4 nights in Sep 2021
Response from General Manager on 5 Oct 2021
Thank you for staying with us. We always try to accommodate requests from our guests. However, it is not allowed to have unlimited visitors in the room hence we do not bring extra furniture to the rooms. Thank you for our understanding.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and quiet
Stayed 1 night in Jan 2021
Response from General Manager on 10 Jan 2021
Thank you for staying with us.

10/10 Excellent

Ovidio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from General Manager on 12 Jun 2020
Thank you so much!

10/10 Excellent

Joyce A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
At the last minute I found that I needed a hotel room because my flight was canceled. Hotels.com made it easy to find a room. The Beat Western was clean and very comfortable. The night manager was great.
Stayed 1 night in Feb 2020
Response from General Manager on 24 Feb 2020
Thank you for your stay and feedback. We are delighted that we could help you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, little distance from centre but transport good.
Stayed 2 nights in Jun 2019
Response from BW on 16 Feb 2020
Thank you for your review

10/10 Excellent

Kristyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
An absolute gem of a hotel, so pleased to have found it. It’s NOT in Amsterdam folks, not that it pretends to be, I’m just stressing that less people who are unfamiliar with the area get confused. This is definitely not a touristy area but, if like me, you have business in this part of the world, south of the city, you won’t find better than this hotel. Brand spanking new and ridiculously cool for what is essentially normal a fairly no frills chain hotel. Very comfortable beds. Quick, easily accessible WiFi; decent showers: perfect for business travelers. Only about 10 minutes Uber from Schipol too.
Stayed 1 night in Jan 2020
Response from General Manager on 12 Jan 2020
Thank you so much for your stay and kind words . Great to see you enjoyed it! As our name indicates we are not in the centre of Amsterdam but in the greater metropolitan area of Amsterdam. After renovation works, the metro will bring you faster to the centre of Amsterdam though.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff of any hotel I’ve ever stayed out.
Stayed 3 nights in Nov 2019
Response from General Manager on 14 Nov 2019
How nice to hear, thank you so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new BW in Amstelveen tucked away in the office/industrial area. Great value.
Stayed 4 nights in Oct 2019
Response from General manager on 28 Oct 2019
Thank you for your stay and kind words.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from General Manager on 28 Oct 2019
Great to see you enjoyed your stay. Thank you!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located at a very pristine area and near schiphol airport and easily accessible
Stayed 1 night in Oct 2019
Response from General Manager on 19 Oct 2019
Great to hear, thank you so much.

10/10 Excellent

Armaghan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Stayed 2 nights in Oct 2019
Response from General Manager on 10 Oct 2019
Great to hear, thank you so much.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from General Manager on 5 Oct 2019
Thank you so much, great to see you enjoyed your stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from General manager on 29 Sept 2019
Thank you / Dank u wel!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern rooms, bathrooms, convenient downstairs restaurant, very friendly staff
Stayed 3 nights in Aug 2019
Response from General Manager on 5 Sept 2019
Thank you so much. Great to see you enjoyed it.

4/10 Poor

Leila

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhelpful rude staff
I didn’t have a very welcoming stay overall, me and partner stated for 3 days. The day we had breakfast which was very expensive and not at all worth the money. After that we got breakfast else where. Second day we had our room ‘,cleaned’ when we got back the room smelt disgusting and nothing was cleaned, the bed was just made. I spoke to the reception to report this horrid smell, she sent house keeping up who told us they can’t do anything. Then I called reception again and asked if they could give us an air freshener she said yes and I never received it. In the end I just had to keep the door open to the corridor to get rid of whatever this smell was! They didn’t offer us a new room. We had problems with hiring bikes, my seat kept turning 180 degrees, and when we told reception she said that’s all the have until a lovely man told her to give us a new bike. We found the staff not to be at all helpful and actually quite rude.
Stayed 4 nights in Jul 2019
Response from Sebastiaan Schoorl - Operations Manager on 6 Aug 2019
Dear Leila, Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry to read that the breakfast was not up to your satisfaction, I would like to mention that our breakfast prices are on the lower side, compared to the hotels in the area. I have asked my colleagues in regards of the bikes rental, unfortunately we were unable to provide you with a different bike, as on that moment all of the bikes were rented out. We would off course change the bike for you if we had one available for you at that moment. Once again thank you very much for staying with us. Kind regards,

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and very clean. The staff was very friendly and helpful. Easy bus ride to the city.
Stayed 2 nights in Jul 2019
Response from General Manager on 20 Jul 2019
Thank you so much, great to hear!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and slick place to stay. Staff are very helpful, room was perfect, great there were fridges in the rooms!
Stayed 5 nights in Jul 2019
Response from General Manager on 15 Jul 2019
Thank you so much. Very nice to hear.

10/10 Excellent

Alex, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat, airy appearance of lobby and rooms. Friendly staff
Stayed 1 night in Jul 2019
Response from General Manager on 15 Jul 2019
Thank you so much, great to hear.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from General Manager on 9 Jul 2019
Thank you for your stay and rating us 5 stars.

10/10 Excellent

Alex, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wee lit, natural light everywhere, Neat, fresh, modern, away from the downtown noise but still within easy access via piic transport. Free parking, pleasant smell of grass :) Very nice staff. Great breakfast. Will return.
Stayed 3 nights in Jun 2019
Response from General Manager on 4 Jul 2019
Thank you for your great feedback. We are looking forward welcoming you back again.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you very much.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, great area to stay in and the staff were great would highly recommend
Stayed 4 nights in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for your stay and recommendation. Much aprreciated.