Reception
Check availability

Reviews of Bastion Hotel Amsterdam Zuidwest

3 out of 5
Bastion Hotel Amsterdam Zuidwest
Hendrikje Stoffelstraat 60, Amsterdam

Reviews

7.4

Good

Rating 10 - Excellent. 173 out of 1000 reviews" "
Rating 8 - Good. 449 out of 1000 reviews" "
Rating 6 - Okay. 252 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the staff, the breakfast and the fact that it is a small hotel.
Stayed 4 nights in May 2024

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
•Rooms full of dust •Dirty floors full of hairs and crumbs •Bed was supposed to be king size but was two small beds pushed together with a mattress topper on top •Bed lamps to close to pillow so you bump your head each time you get up Bad place i have stayed at
Stayed 3 nights in Apr 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very over priced. The common areas were dirty. Our room was also not very clean as there were nail clippings on the floor. The parking are was confusing. They told us to just find somewhere on the street but that’s not what the website said. The fire alarm went off in the morning as a false alarm. The additional almost 18 euros for breakfast was insane. There is no shelves in the bathroom to put stuff while you shower. The top of the shower stall was not cleaned it had someone else bar soap on top of it. The covering at the foot of the bed has spots on it from being soiled by a previous guest. Every time we needed the staff we had to wait for someone to return to the front desk.
Stayed 2 nights in Apr 2024

6/10 Okay

Jesson

Stayed 3 nights in Apr 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Property conditions & facilities
Staff was great!
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Transport links are very good. Hairdryers don’t work very well and not powerful. Friendly staff.
Stayed 7 nights in Feb 2024

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bastion hotel is a very nice hotel, small and just right for a short stay, the staff are lovely however at times it feels understaffed, one of our first nights the hotel smoke alarm had been triggered by someone in their room at around midnight and the only woman working had to try and work out how to turn it off on her own, it took around 20 minutes with the entire hotels residents in the lobby waiting. I found the bed to be slightly aggravating as even the king double room has two single beds pushed together which means always wake up sunken in the middle of the bed.
Stayed 6 nights in Dec 2023

4/10 Poor

Fred

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh…Poorly managed hotel
Disappointing! Most of the shower pressure disappeared out the side of the hose. Room safe did not work. Fire alarm went off twice at 4 am. Hallways were dirty. Pillows were lumpy and they did not have any extra supposedly. Not impressed. Location was good but management and condition was not very good.
Stayed 3 nights in Dec 2023

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023

2/10 Terrible

Kenichiro

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pro: Staff at desk on October 20th 2023 at 14:00. please give her a raise. she did an amazing job ALONE. taking care of atleast 6 groups. we all felt sorry for her. The management is definitely cheap. CON: Room 50 cannot be open to clients. the shower head was tied with a tie wrap.... the shower harwares were all rusted. the shower stall cannot keep the water inside the stall and spills all over the bathroom. Toilet seat: i mean make the effort to fix it in place. Toilet paper holder: same thing. make the effort to fix it in place. it is loose and always crooked. vanity: who designed this? you cant stick your head close to the vanity to wash your face, spill toothpaste. Heater: does not work or at least poorly. Booked for two adults and 1 x 4 yr old child and they gave me 2 single beds that are separated. unnecessary doors in the hall way that needs to be opened and raised tile. so if you have a large suitcase.... good luck. to do: simply NOTHING. public transport: 8 minute walk to closes station. not the end of the world but requires a steep hike of 30-40 steps. again if you ahve a suitcase, good luck. if you have to stay in this area, then stay at the Fashion hotel across this one. seems to be better.
Stayed 2 nights in Oct 2023

8/10 Good

Manuel

Stayed 3 nights in Oct 2023

8/10 Good

Lorena

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice
The staff was very friendly and the restaurant with good meals.
Stayed 3 nights in Oct 2023

4/10 Poor

Karthik

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Considerable distance from public transport. Not a good choice if you don’t plan to rent a car. Very poor breakfast and dining options in the vicinity. Safes did not work in 3 rooms and we finically moved to a different floor to get a working safe. Barely any housekeeping, dirty sheets were just left as is and beds were left unmade each day. Coffee cups were stained and the coffee cups machines barely worked. There was one coffee pod in the room for 3 guests. Needed to ask for towels every day since they consistently left 2 towels for 3 guests!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

TANIA, PEARLAND

Travelled with partner
Liked: Cleanliness, staff & service
Super nice, friendly staff. Relatively close to train station. But nothing else around. Room was comfortable but drools felt dirty and sticky :(
Stayed 1 night in Sep 2023

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with partner
Didn’t like the bedding/pillows, protectors stained. Nice safe location and excellent breakfast staff
Stayed 6 nights in Aug 2023

10/10 Excellent

Kacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The room was of a good quality for the price, and incredibly clean. However, as my room faced the road, it could be a little noisy at times. Also, the bed in the king room isn’t a king bed, it’s two twins placed together, so they do come apart sometimes. On site parking was very convenient and reasonably priced.
Stayed 3 nights in Jul 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

maritha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Okay but nothing better
Friendly and efficient Reception for check-in / check-out. Room small and could have been cleaned better. Noisy aircon that could not be switched off.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked last minute due to flight disruption and needed to be close to schipol airport for an early flight. The staff were reallt helpful and friendly and the room had all you need.
Stayed 1 night in Jun 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walkers, lovely walk through Vondelpark to get to the city centre. Very quiet at night. Clean and massive comfy bed, good air con.
Stayed 3 nights in Jun 2023

2/10 Terrible

Kodi

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a quiet neighborhood. It is within walking distance to the trams, making it easy to get around. The airport olis only 30 minutes away by Uber, and cost us 25 Euro.
Stayed 4 nights in May 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet hotel with a very comfy bed! The staff was SO NICE. They have a bar and serve food, which is great after a long day of sightseeing. The location is a little off the beaten path, but only a 15 minute walk to the 17 and 1 trams which take you downtown.
Stayed 2 nights in May 2023

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Bonnie, Cuyahoga Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Marcos on checkin and Valentino at checkout were very helpful, accommodating and informative. Our room was lovely and quiet. The dining experience was very good. Both helped us about trams and trains to get us to the Central Station and Zan Schaans for our boat. Highly recommend this hotel for its location and wonderful staff.
Stayed 1 night in Apr 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had read some of the reviews so was a little concerned before arrival. However I was pleasingly surprised. I arrived quite late a night but there was still someone to check us in on the desk, we were given a choice of floors to stay on and the room was very clean, modern and supplied with everything we needed for our short stay. Breakfast was ok but expensive for what was available.
Stayed 2 nights in Mar 2023

2/10 Terrible

Evan

Stayed 2 nights in Feb 2023

2/10 Terrible

Zoe

Disliked: Staff & service, amenities, property conditions & facilities
👎
Stayed 2 nights in Jan 2023

4/10 Poor

Luke

Travelled with partner
Disliked: Cleanliness, staff & service
Our room was dirty and the cleaners don’t clean the room properly
Stayed 2 nights in Jan 2023

4/10 Poor

Oliver James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was miserable and not very helpful at all. The king sized bed was just two singles pushed together, which kept coming apart. The mattress topper was stained. They claim to have an ironing board on request but didn’t. There’s no conditioner. Wouldn’t recommend.

10/10 Excellent

Apostololos

10/10 Excellent

Serhii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Service depends on the staff on duty
There was no heating in our room. Initially, the hotel refused to change our room but a new manager came in at shift change and he upgraded us to a room with heatinf
Stayed 2 nights in Dec 2022

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Julieta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly - 24 hours available staff.
Stayed 1 night in Dec 2022

4/10 Poor

Sarah

Stayed 2 nights in Nov 2022

4/10 Poor

Matthew, Leeds

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing property for the price. Staff very switched off, bar was always closed and there’s nothing else nearby. Vending machine broken and empty. No alternatives offered. Room cramped and not very clean. Bedding - one poorly put down bed sheet, staff couldn’t be bothered to tuck it under. No mattress protecter so god knows when it was last cleaned fully. Don’t look under the mattress topper - some weird stains. Not very quiet - could hear someone singing happy birthday a few rooms away - great at 9am on a morning. Got the general impression that staff don’t care - cleaning cart left out, hoover dumped in a hallway and left there for 2 days. No information about the area or how to get places - even when we asked, we were directed to a roundabout - nothing else, just a roundabout. Would I stay here again? Quite simply no.
Stayed 3 nights in Oct 2022

4/10 Poor

Sheree

Stayed 3 nights in Oct 2022

2/10 Terrible

Ye Seul

Stayed 1 night in Aug 2022

4/10 Poor

John

Disliked: Cleanliness, room comfort
Not the best experience
Air conditioning not working in room which made sleeping really uncomfortable. On fifth floor overlooking motorway so opening window meant listening to a lot of noisy traffic. Reported it but nothing was done. Offered no compensation either. Room wasn't particularly clean either. Woman in reception was friendly that was about it.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Doesn’t deserve 3 stars.
Great transport link to centre and that is only good thing what I can say about this hotel. Cleaning are very bad. When we moved in, hairs was on top of the toilet, cobwebs on walls, lots of dust, floors are dirty, coffee stains on curtains etc…. The room very dark and there was not enough light at all, from my understanding it’s depends how lucky you are. They have rooms where a lot of day lights but they on side of the road. Customer service are unprofessional and rude sometimes. There is only one good guy working on nights, he is very polite, kind. Bald head. When they did the cleaning of the room, all these issues stayed and even better they didn’t left any towels… I would say it’s 2 star hotel not 3…
Stayed 3 nights in Aug 2022