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A Heritage property that’s got spacious and cozy rooms. The beds are super comfortable and ensure a good night sleep. Breakfast choices while limited are delicious.
Ramit
Stayed 1 night in May 2024
Response from Samir Pandita on 13 May 2024
Dear Mr. Ramit, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
Dear Guest, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
10/10 Excellent
Navneet
Travelled with pets, Travelled with partner
21 Mar 2024
Great stay!!!
Navneet
Stayed 3 nights in Mar 2024
Response from Samir Pandita on 22 Mar 2024
Dear Ms. Navneet, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
10/10 Excellent
Zachary
13 Mar 2024
Zachary
Stayed 1 night in Mar 2024
Response from Samir Pandita on 3 Apr 2024
Dear Mr. Zachary,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
Dear Ms. Navneet,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
10/10 Excellent
Sukhmanbir
16 Feb 2024
Sukhmanbir
Stayed 1 night in Feb 2024
Response from Samir Pandita on 18 Feb 2024
Dear Mr. Sukhmanbir, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager
Dear Ms. Navneet,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm RegardsSamir PanditaGeneral Manager
10/10 Excellent
Bhavesh
1 Jan 2024
Liked: Staff & service, room comfort
Stay Review
The hotel needs to be more tidier… Especially the building is an old architecture so it’s revamped though there is an issue of damp odour in the rooms n rooms balcony!
The food n warmth of the staff is appreciable.
Bhavesh
Stayed 1 night in Dec 2023
Response from Samir Pandita on 4 Jan 2024
Dear Mr. Bhavesh,Thank you for choosing to stay with us and it is a pleasure to receive your feedback. On the onset we regret that you were not happy with the overall look of the building and odour. It goes without saying that all necessary administrative and process corrections are being taken to ensure much better experience for our guests. We request your benevolence and look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar! Warm Regards,Samir Pandita General Manager
Dear Mr. Neeraj,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.We are delighted to know that you enjoyed your stay.We appreciate your loyalty towards ITC Hotels!Warm Regards,Samir PanditaGeneral Manager
Response from Welcomhotel by ITC Hotels, Raja Sansi, Amritsar on 4 Oct 2023
Dear Mr. Kumar,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.We are delighted to note that you enjoyed your experience.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Your Sincerely,Samir PanditaGeneral Manager
6/10 Okay
Jose
10 Jul 2023
Liked: Cleanliness
The attentiveness and courteousness of the staff has decreased since the last time I stayed there.
Jose
Stayed 3 nights in Jun 2023
Response from Welcomhotel Amritsar on 11 Jul 2023
Dear Mr. Jose,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.On the onset we regret that you were not happy with few services in the hotel. It goes without saying that same has been taken up strongly with the concerned. All necessary administrative and process corrections are being taken to ensure much better experience for our guests.We request your benevolence and look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager
8/10 Good
himanshu
1 Jul 2023
himanshu
Stayed 2 nights in Jun 2023
Response from Subham Mandal on 3 Jul 2023
Dear Guest,Greetings from Welcomhotel by ITC Hotels, Raja Sansi, Amritsar !Firstly I would like to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi, Amritsar !Thank you for giving us an opportunity to serve you and also for your valuable feedback. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar. Warm Regards,Subham MandalDuty Manager
This place was beautiful. Wish we had time to enjoy the hotel and it’s properly. Was only there for a night. Breakfast was good. Large room that had all that you need.
Sonita
Stayed 1 night in Mar 2023
Response from Samir Pandita on 27 Mar 2023
Dear Ms. SonitaAt the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm RegardsSamir PanditaGeneral Manager
6/10 Okay
kuldip
18 Mar 2023
kuldip
Stayed 3 nights in Mar 2023
10/10 Excellent
Sachin
12 Mar 2023
Liked: Cleanliness, staff & service, amenities
Very warm, impressed with paperless check in, Resturant menu and check out.
Sachin
Stayed 1 night in Mar 2023
Response from Samir Pandita on 18 Mar 2023
Dear Mr. SachinThank you for choosing to stay with us and it is a pleasure to receive your feedback.Delighted to note that you had a comfortable stay.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager
Dear Mr. DavinderThank you for choosing to stay with us and it is a pleasure to receive your feedback.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager
2/10 Terrible
Birender
Travelled with family
27 Jan 2023
This hotel is in the middle of nowhere. The road to the hotel is full of potholes. Not worth the time and effort to get here. I would avoid this property and stay close to the airport or the city. Overall a very poor experience.
Birender
Response from Samir on 28 Jan 2023
Dear Mr. BirenderThank you for choosing to stay with us and it is a pleasure to receive your feedback.I regret that you were not satisfied with the location of the hotel due to the current maintenance work of the approach road. As explained to you by my colleague at the hotel, this is due the maintenance work on the main road which shall be completed by the end of next month. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager
A little disappointed that the hotel doesn't have a courtesy shuttle to the airport which is 10 minutes away. Although they can and did arrange for a taxi to take me.
BALTEJ
Response from Samir Pandita on 27 Jan 2023
Dear Mr. Grewal,Thank you for choosing to visit us and it is a pleasure to receive your feedback. We have duly noted your feedback.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Yours's ResponsiblySamir PanditaGeneral Manager
2/10 Terrible
Gurpreet
23 Jun 2022
Gurpreet
Stayed 1 night in Jun 2022
10/10 Excellent
Narash
8 Apr 2022
Narash
Stayed 1 night in Apr 2022
Response from Samir Pandita on 11 Apr 2022
Dear Guest
Thank you for choosing to stay with us and it is a pleasure to receive your feedback.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!
Warm Regards,
Samir Pandita
General Manager
Dear Guest
Thank you for giving us an opportunity to serve you and also for leaving your feedback.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar.
Warm Regards
Samir Pandita
General Manager
4/10 Poor
PANKAJ
Travelled with family
29 Dec 2021
Disliked: Staff & service
Not a very good choice, we can go with alternates
Went with high hopes of staying in ITC property (as usual), but were disappointed......
PANKAJ
Stayed 1 night in Dec 2021
Response from Samir Pandita on 16 Jan 2022
Dear Guest
Thank you for choosing to visit us and it is a pleasure to receive your feedback.
We regret that our hotel didn't live up to your expectations and through this email, I assure you that corrective measures are already being taken after analyzing all your service encounters.
We request your benevolence & look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!
Warm Regards,
Samir Pandita
General Manager
10/10 Excellent
Verified traveller
Travelled with family
21 Dec 2021
Liked: Property conditions & facilities
Great stay, highly recommended
Amazing experience, the food and service was best I’ve ever experienced.
Verified traveller
Stayed 3 nights in Dec 2021
Response from Samir Pandita on 5 Jan 2022
Dear Guest
Thank you for choosing to stay with us and to leave your valuable feedback.
We are delighted that you enjoyed your stay which will surely enthuse our team further to excel in guest services.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar.
Your's Sincerely
Samir Pandita
General Manager
Dear Guest
Thank you for choosing to stay with us and leaving your feedback here.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raj Sansi, Amritsar
Warm Regards
Samir Pandita
General Manager
Great hotel and very clean. The door employee, very welcoming, made a good impression. The Hotel staff is while was very polite and helpful to our needs.
Amarjit Singh
Stayed 2 nights in Oct 2021
Response from Samir Pandita on 21 Oct 2021
Dear Guest
Thanking you for choosing to stay with us and sharing your valuable feedback on line.
We feel delighted to read that you had a comfortable stay. It is quite heartening to read about our colleagues politeness and care.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar.
Warm Regards
Samir Pandita
General Manager
2/10 Terrible
ATUL
Travelled with family, Travelled with group
9 Sept 2021
Disliked: Staff & service
Worst duty manager Karan for a lovely property
First check in have worst duty manager name karan and co worker Anish don't know how to talk guests they are super rude specifically Karan instead of taking care of problem he is making issues with customers and embarrassing guests which i feel so rude . I book 2 rooms 1 for 3 guests and 1 for 4 guests and at the time of checkin he said you need to pay for 3rd guest because its adult and we provide bed and all i said k but untill 2 am after multiple calls we didn't received extra bed or anything related to that .at time of check out i told them what time i received extra bed after so many calls but they don't care what you saying they care about how much extra they can charge you for no reason .
Breakfast taste like half of time is old like cooked last night ir left over .
I never have any bad experience like this property specifically Karan and Anish i don't why such a big brand hire these type of rude people on hospitality business specially duty manager karan I think company or manager some1 doing fake review to show customers best review only .
ATUL
Stayed 1 night in Sep 2021
Response from Samir Pandita on 15 Sept 2021
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback. I regret that you found my colleague's attitude rude, which obviously is a major cause of concern for any organization.
We did a thorough investigation into your feedback & I have personally gone through the call log reports. It was realized that on 8th Sept, you came back to the room at 00.41 hours and made one call from your room at 00.42 hours asking for extra mattress. As per CCTV recording the same was placed at 00.55 hours. For all practical reasons, extra mattress is always placed in the guest room when the guests are ready to retire. Since you checked-in at 3pm, you were requested to call for extra mattress when needed.
At check-in, you had requested Karan not to charge you for an extra mattress which was politely denied.
I have personally spoken to Karan and will surely further work on his guest handling skills.
We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!
Warm Regards,
Samir Pandita
General Manager
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback. We are happy to note that you had a pleasant experience with us. Your compliments on our services are truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay.
We look forward to welcome you back at Welcomhotel Amritsar!
Warm Regards,
Samir Pandita
General Manager
We had a wonderful stay. The rooms were modern and comfortable. The food waa also very good. Service was friendly and prompt. The bathroom had bath tub which was inconvenient to enter and also bathroom had no hooks for hanging clothes. Overall a great stay.
Verified traveller
Stayed 1 night in Dec 2020
Response from Samir Pandita on 3 Jan 2021
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. Your feedback about the bathtub and hooks in bathroom has been duly noted. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback. We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
The stay was amazing, staff was very helpful and polite. Cleanliness was decent. Food was very very delicious.
Jasjeet
Stayed 1 night in Oct 2020
Response from Samir Pandita on 23 Oct 2020
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Amazing hotel. One of two of the best properties to stay in Amritsar.
Verified traveller
Stayed 3 nights in Jun 2020
Response from Samir Pandita on 11 Aug 2020
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Staff was very good they are very cooperative and cool 😎
GurnamSingh
Stayed 1 night in Aug 2020
Response from Samir Pandita on 11 Aug 2020
Dear Guest,
Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times.
Warm Regards,
Samir Pandita
General Manager
Really enjoyed my time staying at this hotel. The service was excellent in every sense of the word. I will return to stay there on my next visit. Naresh