2 restaurants, breakfast, lunch, dinner served; Indian cuisine

Reviews of Welcomhotel by ITC Hotels, Raja Sansi, Amritsar

5 out of 5
Welcomhotel by ITC Hotels, Raja Sansi, Amritsar
Raja Sansi, Ajnala Road, Amritsar, Punjab

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 43 reviews" "
Rating 8 - Good. 6 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ramit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Heritage property that’s got spacious and cozy rooms. The beds are super comfortable and ensure a good night sleep. Breakfast choices while limited are delicious.
Stayed 1 night in May 2024
Response from Samir Pandita on 13 May 2024
Dear Mr. Ramit, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

KRIS, Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Samir Pandita on 29 Mar 2024
Dear Guest, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

Navneet

Travelled with pets, Travelled with partner
Great stay!!!
Stayed 3 nights in Mar 2024
Response from Samir Pandita on 22 Mar 2024
Dear Ms. Navneet, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

Zachary

Stayed 1 night in Mar 2024
Response from Samir Pandita on 3 Apr 2024
Dear Mr. Zachary,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

Mannat K

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stay Review on 19 Feb 2024
Dear Ms. Navneet,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

Sukhmanbir

Stayed 1 night in Feb 2024
Response from Samir Pandita on 18 Feb 2024
Dear Mr. Sukhmanbir, At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality."We value your patronage and look forward to your continued support.Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

Navneet

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Feb 2024
Response from Samir Pandita on 15 Feb 2024
Dear Ms. Navneet,At the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm RegardsSamir PanditaGeneral Manager

10/10 Excellent

Bhavesh

Liked: Staff & service, room comfort
Stay Review
The hotel needs to be more tidier… Especially the building is an old architecture so it’s revamped though there is an issue of damp odour in the rooms n rooms balcony! The food n warmth of the staff is appreciable.
Stayed 1 night in Dec 2023
Response from Samir Pandita on 4 Jan 2024
Dear Mr. Bhavesh,Thank you for choosing to stay with us and it is a pleasure to receive your feedback. On the onset we regret that you were not happy with the overall look of the building and odour. It goes without saying that all necessary administrative and process corrections are being taken to ensure much better experience for our guests. We request your benevolence and look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar! Warm Regards,Samir Pandita General Manager

10/10 Excellent

neeraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samir Pandita on 25 Dec 2023
Dear Mr. Neeraj,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.We are delighted to know that you enjoyed your stay.We appreciate your loyalty towards ITC Hotels!Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

KUMAR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Welcomhotel by ITC Hotels, Raja Sansi, Amritsar on 4 Oct 2023
Dear Mr. Kumar,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.We are delighted to note that you enjoyed your experience.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Your Sincerely,Samir PanditaGeneral Manager

6/10 Okay

Jose

Liked: Cleanliness
The attentiveness and courteousness of the staff has decreased since the last time I stayed there.
Stayed 3 nights in Jun 2023
Response from Welcomhotel Amritsar on 11 Jul 2023
Dear Mr. Jose,Thank you for choosing to stay with us and it is a pleasure to receive your feedback.On the onset we regret that you were not happy with few services in the hotel. It goes without saying that same has been taken up strongly with the concerned. All necessary administrative and process corrections are being taken to ensure much better experience for our guests.We request your benevolence and look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager

8/10 Good

himanshu

Stayed 2 nights in Jun 2023
Response from Subham Mandal on 3 Jul 2023
Dear Guest,Greetings from Welcomhotel by ITC Hotels, Raja Sansi, Amritsar !Firstly I would like to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi, Amritsar !Thank you for giving us an opportunity to serve you and also for your valuable feedback. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar. Warm Regards,Subham MandalDuty Manager

10/10 Excellent

Sonita, Delta

Liked: Cleanliness, staff & service, property conditions & facilities
This place was beautiful. Wish we had time to enjoy the hotel and it’s properly. Was only there for a night. Breakfast was good. Large room that had all that you need.
Stayed 1 night in Mar 2023
Response from Samir Pandita on 27 Mar 2023
Dear Ms. SonitaAt the outset, I would like to take this opportunity to thank you for choosing Welcomhotel by ITC Hotels, Raja Sansi Amritsar.We are indeed delighted to know that the services rendered were up to your expectations.It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"We value your patronage and look forward to your continued support.Warm RegardsSamir PanditaGeneral Manager

6/10 Okay

kuldip

Stayed 3 nights in Mar 2023

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities
Very warm, impressed with paperless check in, Resturant menu and check out.
Stayed 1 night in Mar 2023
Response from Samir Pandita on 18 Mar 2023
Dear Mr. SachinThank you for choosing to stay with us and it is a pleasure to receive your feedback.Delighted to note that you had a comfortable stay.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager

8/10 Good

Davinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Mar 2023
Response from Samir Pandita on 5 Mar 2023
Dear Mr. DavinderThank you for choosing to stay with us and it is a pleasure to receive your feedback.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager

2/10 Terrible

Birender

Travelled with family
This hotel is in the middle of nowhere. The road to the hotel is full of potholes. Not worth the time and effort to get here. I would avoid this property and stay close to the airport or the city. Overall a very poor experience.
Response from Samir on 28 Jan 2023
Dear Mr. BirenderThank you for choosing to stay with us and it is a pleasure to receive your feedback.I regret that you were not satisfied with the location of the hotel due to the current maintenance work of the approach road. As explained to you by my colleague at the hotel, this is due the maintenance work on the main road which shall be completed by the end of next month. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Warm Regards,Samir PanditaGeneral Manager

10/10 Excellent

BALTEJ, Spanaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little disappointed that the hotel doesn't have a courtesy shuttle to the airport which is 10 minutes away. Although they can and did arrange for a taxi to take me.
Response from Samir Pandita on 27 Jan 2023
Dear Mr. Grewal,Thank you for choosing to visit us and it is a pleasure to receive your feedback. We have duly noted your feedback.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar!Yours's ResponsiblySamir PanditaGeneral Manager

2/10 Terrible

Gurpreet

Stayed 1 night in Jun 2022

10/10 Excellent

Narash

Stayed 1 night in Apr 2022
Response from Samir Pandita on 11 Apr 2022
Dear Guest Thank you for choosing to stay with us and it is a pleasure to receive your feedback. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar! Warm Regards, Samir Pandita General Manager

4/10 Poor

Aishwarya

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2021
Response from Samir Pandita on 16 Jan 2022
Dear Guest Thank you for giving us an opportunity to serve you and also for leaving your feedback. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar. Warm Regards Samir Pandita General Manager

4/10 Poor

PANKAJ

Travelled with family
Disliked: Staff & service
Not a very good choice, we can go with alternates
Went with high hopes of staying in ITC property (as usual), but were disappointed......
Stayed 1 night in Dec 2021
Response from Samir Pandita on 16 Jan 2022
Dear Guest Thank you for choosing to visit us and it is a pleasure to receive your feedback. We regret that our hotel didn't live up to your expectations and through this email, I assure you that corrective measures are already being taken after analyzing all your service encounters. We request your benevolence & look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar! Warm Regards, Samir Pandita General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Great stay, highly recommended
Amazing experience, the food and service was best I’ve ever experienced.
Stayed 3 nights in Dec 2021
Response from Samir Pandita on 5 Jan 2022
Dear Guest Thank you for choosing to stay with us and to leave your valuable feedback. We are delighted that you enjoyed your stay which will surely enthuse our team further to excel in guest services. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar. Your's Sincerely Samir Pandita General Manager

10/10 Excellent

Udham

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

NISHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome
Stayed 1 night in Nov 2021
Response from Samir Pandita on 17 Nov 2021
Dear Guest Thank you for choosing to stay with us and leaving your feedback here. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raj Sansi, Amritsar Warm Regards Samir Pandita General Manager

10/10 Excellent

Amarjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location
Great hotel and very clean. The door employee, very welcoming, made a good impression. The Hotel staff is while was very polite and helpful to our needs.
Stayed 2 nights in Oct 2021
Response from Samir Pandita on 21 Oct 2021
Dear Guest Thanking you for choosing to stay with us and sharing your valuable feedback on line. We feel delighted to read that you had a comfortable stay. It is quite heartening to read about our colleagues politeness and care. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar. Warm Regards Samir Pandita General Manager

2/10 Terrible

ATUL

Travelled with family, Travelled with group
Disliked: Staff & service
Worst duty manager Karan for a lovely property
First check in have worst duty manager name karan and co worker Anish don't know how to talk guests they are super rude specifically Karan instead of taking care of problem he is making issues with customers and embarrassing guests which i feel so rude . I book 2 rooms 1 for 3 guests and 1 for 4 guests and at the time of checkin he said you need to pay for 3rd guest because its adult and we provide bed and all i said k but untill 2 am after multiple calls we didn't received extra bed or anything related to that .at time of check out i told them what time i received extra bed after so many calls but they don't care what you saying they care about how much extra they can charge you for no reason . Breakfast taste like half of time is old like cooked last night ir left over . I never have any bad experience like this property specifically Karan and Anish i don't why such a big brand hire these type of rude people on hospitality business specially duty manager karan I think company or manager some1 doing fake review to show customers best review only .
Stayed 1 night in Sep 2021
Response from Samir Pandita on 15 Sept 2021
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback. I regret that you found my colleague's attitude rude, which obviously is a major cause of concern for any organization. We did a thorough investigation into your feedback & I have personally gone through the call log reports. It was realized that on 8th Sept, you came back to the room at 00.41 hours and made one call from your room at 00.42 hours asking for extra mattress. As per CCTV recording the same was placed at 00.55 hours. For all practical reasons, extra mattress is always placed in the guest room when the guests are ready to retire. Since you checked-in at 3pm, you were requested to call for extra mattress when needed. At check-in, you had requested Karan not to charge you for an extra mattress which was politely denied. I have personally spoken to Karan and will surely further work on his guest handling skills. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Raja Sansi, Amritsar! Warm Regards, Samir Pandita General Manager

4/10 Poor

Sumana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020
Response from Samir Pandita on 18 Jan 2021
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback. We are happy to note that you had a pleasant experience with us. Your compliments on our services are truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to welcome you back at Welcomhotel Amritsar! Warm Regards, Samir Pandita General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
We had a wonderful stay. The rooms were modern and comfortable. The food waa also very good. Service was friendly and prompt. The bathroom had bath tub which was inconvenient to enter and also bathroom had no hooks for hanging clothes. Overall a great stay.
Stayed 1 night in Dec 2020
Response from Samir Pandita on 3 Jan 2021
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. Your feedback about the bathtub and hooks in bathroom has been duly noted. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Samir Pandita on 16 Dec 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Tanveer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Samir Pandita on 3 Dec 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback. We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Jasjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place for hideout in Amritsar.
The stay was amazing, staff was very helpful and polite. Cleanliness was decent. Food was very very delicious.
Stayed 1 night in Oct 2020
Response from Samir Pandita on 23 Oct 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Disha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Amritsar
Absolutely amazing. The best place in Amritsar.
Stayed 1 night in Aug 2020
Response from Samir Pandita on 12 Aug 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Danbir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Amazing Hotel.
Stayed 3 nights in Jun 2020
Response from Samir Pandita on 11 Aug 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. One of two of the best properties to stay in Amritsar.
Stayed 3 nights in Jun 2020
Response from Samir Pandita on 11 Aug 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

GurnamSingh, Delhi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good they are very cooperative and cool 😎
Stayed 1 night in Aug 2020
Response from Samir Pandita on 11 Aug 2020
Dear Guest, Thank you for choosing to stay with us and it is a pleasure to receive your feedback . We are happy to note that you had a pleasant experience with us. Your compliments on our services is truly appreciated. I have shared your gracious feedback with the team and they are delighted to learn about your memorable stay. We look forward to being at your service many more times. Warm Regards, Samir Pandita General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Narash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really enjoyed my time staying at this hotel. The service was excellent in every sense of the word. I will return to stay there on my next visit. Naresh
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019