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Reviews of Surestay Hotel By Best Western Model Town Amritsar

3.5 out of 5
Surestay Hotel By Best Western Model Town Amritsar
6/616 G.T. Road, Amritsar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel well situated fit the city centre and not far from the Wagah border. The food is great and the staff are very pleasant and friendly. My only observation is that you can get some noise from other guests in corridors and them moving furniture around in their rooms. I suppose it’s because of the concrete construction. Having said all of that, I would definitely stay here again Sadly there is no bar, but there is a stall just up the road (25 yards away) that sells wine and beer cheaply.
Stayed 2 nights in Mar 2024
Response from O. P. Rana on 29 Mar 2024
Dear ChristopherThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,OP RanaGeneral ManagerSureStay by Best Western Model Town Amritsar

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very good stay. The staff at the hotel are extremely friendly specially the restaurant staff. Fully recommended
Stayed 2 nights in Jan 2024
Response from O. P. Rana on 3 Feb 2024
Dear ManuelThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Priyamvada, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from O.P. Rana on 17 Jan 2024
Dear Priyamvada,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Hardish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2024
Response from O.P. Rana on 17 Jan 2024
Dear Hardish,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, breakfast staff are amazing!!!.
The reception staff are quite retentive. The breakfast staff, especially the pretty young girl, are soo kind and caring and attentive, they could not do anymore for you. The breakfast is yummy, a great selection of indian and western food, enjoyed having the indian breakfast. We walked everywhere from here, we walked 20kms a day through rubbish and the dusty streets. If u don't or can't walk you can get a tuk tuk or an ola or uber if u want. The room was clean, had a fridge, gave you coffee and tea and loads of free bottles of water. The toiletries and shower gel were a nice treat.the shower was nice. Nice full bath sheet towels. No bath mat and someones long black hair and dust on bedroom floor. We both hair short blonde hair, so not our hair.
Stayed 3 nights in Dec 2023
Response from O. P. Rana on 14 Dec 2023
Dear Elite Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

PRITPAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff, clean room, good restaurent for dinning.
Stayed 4 nights in Oct 2023
Response from O. P. Rana on 16 Nov 2023
Dear Deepak Dabas,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Prabhleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not clean, there was water leakage in washroom which dint go right even after multiple complaints.
Stayed 1 night in Sep 2023
Response from OP Rana on 15 Sept 2023
Dear Prabhleeen,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerSureStay by Best Western Model Town Amritsar

10/10 Excellent

Inderjit

Stayed 1 night in Sep 2023
Response from OP Rana on 28 Sept 2023
Dear InderjitThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, polite staff
Stayed 2 nights in Aug 2023
Response from OP Rana, GM on 1 Sept 2023
Dear MohitThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Priyanka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean and friendly staff
Stayed 1 night in May 2023
Response from OP Rana on 31 May 2023
Dear Ms Priyanka,Greetings from SureStay by Best Western Model Town Amritsar.Thank you for taking out time to share about your inexperience on Expedia . We are glad that you liked the stay, quality of food, services and the hospitality extended to you. We are grateful for the words of encouragement for our team. Your feedback will be shared with our team. The feedback such as yours keeps the team motivated and encourages them to continue to deliver guest experiences. We thanks you once again for your compliments and trust in SureStay by Best Western Model Town. We look forward to provide an energizing experience every time you visit us.

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and friendly staff. Have good valet service to take care of the vehicle even though they dont have proper parking facilities. Overall its a 5 star
Stayed 1 night in Mar 2023
Response from OP Rana on 3 Apr 2023
Dear Karan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Shelender

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent & very friendly staff. Very clean room & property. Good food. But the area around the property was not that good.
Stayed 1 night in Mar 2023

10/10 Excellent

Mohendar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Management and staff were all Stellar and ensures are stay was comfortable as possible. They also provided help with providing direction to Ubber drivers in finding my location.
Stayed 14 nights in Jan 2023
Response from OP Rana on 4 Mar 2023
Dear Mohendar Greetings from SureStay Hotel by Best Western Model Town Amritsar.Thank you for taking out time to share about your experience . We are glad that you like the services and the hospitality extended. We are grateful for the words of encouragement for our team. Your feedback will be shared with our team. The feedback such as yours keeps the team motivated and encourages them to continue to deliver guest experiences. We thanks you once again for your compliments and trust in SureStay Hotel by Best Western Model Town. We look forward to provide an energizing experience every time you visit us.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price/quality level for this hotel. Room was great and the staff went the extra mile to provide me with Gluten Free food and provide care for my wife when she was sick for 2 days. Food in restaurant was really good. Only the credit card machine failing was a nuisance as it created some hassle prior our departure. Also appreciated the early morning food package as we had a very early flight leaving Amritsar. Definitely would come back in the future.
Response from Jaspinder Kaur on 18 Jan 2023
Dear Mr. Jack,Greetings From SureStay Hotel by Best Western Model Town!!First of all, Sorry for late reply. We are glad that you like the services and hospitality extended to you. We are grateful for the words of encouragement for our team. The feedback such as your keeps the motivation and encourages them to continue to deliver guest experiences.I apologized to you for not meeting your expectations. We will use your feedback to fine tune our operation in order to provide better experience to all our guests. I trust that you will give us a chance by visiting us again to show that your unsatisfactory visit was an exception.

10/10 Excellent

Santina

Stayed 1 night in Aug 2023
Response from OP Rana on 1 Sept 2023
Dear SatinaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely, General ManagerSureStay by Best Western Model Town Amritsar