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Reviews of SureStay Plus Hotel by Best Western Amritsar

3 out of 5
SureStay Plus Hotel by Best Western Amritsar
SCO 30, 97, Acre Scheme, D Block, Ranjit Avenue, Amritsar, Punjab

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Simerdeep

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 12 nights in Jan 2023
Response from Sanjay Kachroo on 15 Mar 2023
Dear Mr. Simerdeep,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 9875938081.Sincerely,Sanjay KachrooGeneral ManagerSureStay Hotel by Best Western Amritsar

8/10 Good

Kavita

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly, clean hotel
Stayed 1 night in Jul 2022
Response from amit on 17 Sept 2022
thanks

4/10 Poor

Aparajita

Travelled with family
Disliked: Staff & service, property conditions & facilities
There was no wifi and hot water in the room. The staff was informed but they didn't do anything about it.
Stayed 2 nights in Jun 2022
Response from Manmeet Singh on 22 Jun 2022
Dear Mam, Thank you for the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! Great service and really value for money. Quite close to Railway station, airport, and Golden temple. So many happening places around. Great food!
Stayed 2 nights in Dec 2019
Response from Michael Bhatti on 31 Dec 2019
DearGuest , Sat Sri Akaal. Greetings from the city of Historic and Culturally Rich city of Golden Temple!!! Thank you so much for your feedback and to give other guest the opportunity to Review that you have enjoyed Excellent Hospitality and we are glad that your recent stay was comfortable at Sure Stay by Best Western Amritsar. Appreciation from our esteemed guests always encourages us to strive for more and definitely motivates us to do our best, always. It would be our honour and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories. Looking forward to welcome you again at Sure Stay by Best Western Amritsar whenever Travel Brings you back to Amritsar.. Warm Regards, Michael Bhatti Front Office Manager