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Reviews of Sawera Grand

3.5 out of 5
Sawera Grand
1724/1, Sawera Tower, Katra Baghian, Hall Bazaar Amritsar, Amritsar, Punjab

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 8 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Shrishail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Mar 2024

8/10 Good

Gagan

Stayed 1 night in Jan 2024

2/10 Terrible

Ravneet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service. No wifi, no hair dryers in room, parking on street. Staff at check in was rude.❌
Stayed 1 night in Jan 2024

10/10 Excellent

Ankush

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Gaurav

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property appears pretty old…not maintained well..rooms were dirty…cobwebs…mould in showers
Stayed 1 night in Sep 2023

10/10 Excellent

Amitabha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were excellent, very friendly and very efficient. They gave us two connected rooms for our group of three. The rooms and hotel were very clean. Nice simple, very tasty breakfast. Located 5 minute walk from the Partition Museum and 15 minutes from the Golden Temple.
Stayed 1 night in Jul 2023

8/10 Good

Deepak

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for couple of days had good experience. Tons of option to explore and eat within walkable distance.

10/10 Excellent

Josephine

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay in a good value hotel
I had a nice room with a balcony,good Wi-Fi and good A/C The food in restaurant was good and staff very helpful 10 mins walk to Golden Temple
Stayed 1 night in Aug 2022

2/10 Terrible

SRUJAL, Edison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheet and pillow cover had stain we checked out few hours after checking I would not recommend staff was nice enough to offer refund need to work with Expedia
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is not the best being on a small back street with a lot of traffic but the hotel did their best to make us welcome. The rooms were ok but the bed was slightly damp. To be fair it was only 10 degrees centigrade so it cold for India. Overall the hotel was good.
Stayed 2 nights in Dec 2019

8/10 Good

Miss Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great central location
Nice place to stay. So so central and easy to walk to different places. Hotel staff very hospitable and helpful with food recommendations etc.
Stayed 2 nights in Oct 2019
Response from Puneet Wadhwa on 6 Nov 2019
Dear Guest, Greetings from Sawera Grand Amritsar !!! Thank you for sparing your valuable time to share your feedback on your stay at Sawera Grand Amritsar . We are truly grateful for the wonderful things you have said about the hotel. At Sawera Grand Amritsar, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.. It was indeed a pleasure having you at Sawera Grand Amritsar and we look forward to welcoming you again. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Dark dingy rooms. Dark corridors . Location decent
Stayed 1 night in Oct 2018

10/10 Excellent

HARBIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel not far from the Golden Temple
Great hotel overall a great experience. They had trouble finding my booking voucher but eventually did. Will stay again. Tv had a problem and on reporting was fixed straightaway

6/10 Okay

atul, delhi

Disliked: Cleanliness, staff & service, room comfort
Good location, bad service and service !!
Initially we were offered a dingy room with NO ventilation, when we asked for change for room we were asked to pay additional 1200 Rs, thats 25% additional. I paid the money and NO reciept was issued, even after asking.. and I was made to wait for another 30 min(btw that's 4pm in eve). The new room had a window, but the bedsheets were unclean and there were no towels, kettle was not working. Next day I wanted to.check out at 1 instead of 12, the reception refused and did me a favor by agreeing for 12:30 checkout.. I bought some merchandise and a return drop by cab.. again no receipts were issued. Only thing good about this hotel is the location, the service is horrible and the reception staff is uncourteous and are running the hotel as their personal fiefdom !!
Stayed 1 night in Dec 2017

10/10 Excellent

Joanna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Brilliant location in walled city. You can walk to town hall 2 mins, and Golden Temple, 5 mins. Rooms very good, service generally welcoming. Nice areas to sit and relax in hotel. Arranged cars for us to border and airport, all very efficient. Would recommend.
Stayed 3 nights in Jul 2017

10/10 Excellent

marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location within easy walking distance of the golden temple. Clean room with great shower. Breakfast buffet a little disappointing, also only flask of milky sugary coffee available.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Bad service close to the Golden Temple
Very bad experience. Would never recommend this hotel. Wifi was really bad: slow or non-existent at times Breakfast was substandard. Staff was not friendly. Housekeeping would forget to bring essentials like toilet paper or towels.

6/10 Okay

Rozy, Vancouver, BC, Canada

Liked: Cleanliness, staff & service
Good location. Walking distance to golden temple.
Wifi / internet issues were a real challenge and a put off. Very low lighting on room floors. Good breakfast options and service.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sawera very grand
Reception staff welcoming and accommodating Breakfast varied and plentiful waiting staff super helpful.All staff polite

8/10 Good

Sanjay

Liked: Staff & service, property conditions & facilities, room comfort
The approach to hotel is congested and proper parking is not available. Overall the hotel room quality and service was good. Though hotels.com charged me in usd via trivago and rate came to be about 11k per night where as trivago was showing around 8k per night.

10/10 Excellent

Paramjit

Liked: Staff & service
Loved it

6/10 Okay

Kiranjit

Disliked: Cleanliness
The hotel house keeping need to improve as the rooms were very dusty. 1 stayed for 2 night and house keeping made my room with no improvement for 2nd day. I could still see the floor and bed dusty. Wi-Fi connected was hassle as we need to approach the reception for password and was weak.

4/10 Poor

G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager burst into our room in act of intimidation
We booked this hotel for the start & end of a trip. The experience the first few days was so bad, we canned the 2nd stay. The primary incident leading to that decision was an incident the morning after check-in. I responded to expedia's email to rate my checkin experience with a mixed review - positive feedback on staff, but with a mention that the water had not been very hot when I showered that morning. Within a min of sending the feedback in, our room door swung wide open and the housekeeping manager started to walk in, saying that there had been negative feedback on water. I jumped in front of him and told him to stay out. He moved back but stood waiting for me to check on the water temp. The water was warmer now and I said so. He left, and my mum and I were left aghast. This incident left us feeling extremely unsafe the rest of the trip. There were several other encounters over the next few days. Such as the the time we came back to the room after leaving the room service indicator on, to find that nothing had been done. But staff had been to our room as our second room keycard which we had left in the slot had been taken away. Another day, 'housekeeping' meant staff turning on the AC to 18 deg celcius when we left it at 30 deg. We wld leave the AC/fan on at this high temp for air circulation as the room constantly smelt musty and there was no other ventilation. We came back to a freezing room which took forever to warm up. I ended up sick with a fever that night

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Great location
Great location, easy to get to all the close historical sites. The only thing I have to say is that our room had not been cleaned before we got there it was very dusty although it was all made up with clean linens and towels but no one had come in to wipe everything down from the dust from the construction going on. There will be some beautiful new additions to the road on the way to the Golden temple. The construction taking place nearby adds a lot of dust to the room. But after the construction is over it will be absolutely beautiful. The staff was very helpful when we needed them to come up and clean. And with any questions that we had they were happy to help us. For the price that we paid we had a fantastic room and a great View of the city.

8/10 Good

Navjot, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Very nice hotel and staff but location is not impressive. Near golden temple.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good hotel but wrong room given.
The hotel is really nice however the booking was messed up. I had booked a business class two bedroom hotel room, main requirement was the need for two beds for my brother and I. They gave us a one room, master bed and said that hotels.Com had the wrong information. Only the suites have two bedroom options. Already upset by this, we found the bathroom had no towels or essential toiletries. We also found an underwear inside one of the sink drawer. Not sure if it was a used one or not. I quickly informed the front desk and they took care of the bathroom issues right away. Front desk was very helpful and the room was well designed. Overall it was an alright stay, but the location being so close to golden temple was a big plus! I would say at their hotel again.

6/10 Okay

Alvaro, Las Vegas

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Smelly bed
I have to wait for the two clerks on the reception desk to finish their conversation to be addressed. I found one of them not to be polite at all. I was not informed about the restaurants, they have two, the breakfast etc. The rest were very nice when I needed some information. Generally, the Hotel was fine an only 5 minutes walk to the Golden Temple, the only attraction in town. The worst problem was the bed. It has an extremely bad odor. Hard to describe it but I woke up couple of time because of the smell. It was like if the inside of the bed was wet or id the blanket have never been washed. Only this experience ruined my stay. I will not recommend this Hotel to anyone.

8/10 Good

Ranbir, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to Golden Temple
I am Sydney and stayed at Sawera Grand for days and it was quite comfortable, staff is friendly and helpful, good breakfast every morning. The only thing I'd say this isn't a criticism rather a suggestion to hotel management that improve ventilation in room, just increase the fresh air intake.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not an honest place
There is nothing in the neighbourhood except for sweet shops. The hotel is very difficult to find and the streets are very narrow for cars. The staff say that the golden temple is 5 min away on foot. It is actually 30 min away. It is being investigated by tripadvisor for posting fake reviews.

8/10 Good

AH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel. I had the family suite. Close to Golden Temple and the market. Would stay again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Good and bad
We were there for 2 nights. The first night we were booked into an executive room on the 4th floor. It was late at night and we were too tired to complain. There was no window. We were told that these rooms do not have Windows but the Expedia website states the room has city views. how can you have views without a window?? Outside one of the rooms was an electrical box which leaked water over the corridor. There was a towel on the floor, which would saturate and keep leaking at the entrance to the room. We paid extra to move to the business room which had a window. Unfortunately, the fridge in the room was very loud and it was difficult to sleep. Yes this hotel is cheap but they really do not make an effort to improve this hotel. With regards distance to the golden temple it is about 20-30 mins walk, although the reception staff try to convince you it is only 6 mins. They must have wings. The staff however were very nice and lunch there was excellent. The hotel is in a very tight alleyway, which the taxis find very hard to get in and out. Would not recommend and will look at ramada for our next visit.

8/10 Good

Pooja

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Pooja, Mumbai

Liked: Staff & service, property conditions & facilities
Modern decor hotel, very close to main attrcations
Advantages: 1. The hotel staff was very co-operative and helpful and were prompt in their service even in the early hours of the morning 2. The hotel is located at a 10-15 mins walking distance from the main attractions - Golden Temple and Jallianwalla Bagh 3. Hot and cold water with good force in the washrooms 4. Lift available in the hotel till the basement of the hotel Disadvantages: 1. The hotel should focus more on room cleanliness 2. Not a great view - even in the business double room in which we stayed.. 3. Hotel is not on the main road. It is in a by-lane.

6/10 Okay

Jan, USA

Disliked: Cleanliness, room comfort
hotel without a window
Overall it was fine. However, i had higher expectations

8/10 Good

Viktoria

Liked: Cleanliness, property conditions & facilities, room comfort
Gut gelegenes und komfortables Hotel
Das Hotel liegt sehr nahe am Stadtzentrum, ist unweit eines großartigen Restaurants (Bade Bhai Ka Brothers Dhabaund) gelegen. Der Golden Tempel is fußläufig zu erreichen. Das Hotel ist gepflegt und sieht nicht sehr abgewohnt aus. Das Bad ist großzügig und sauber. Auch das Bett war kompfortabel. Mir hat es sehr gut gefallen, dass im Zimmer alle Annehmlichkeiten vorzufinden waren die für mich wichtig waren z.B. Bügeleisen, Fön, Wasserkocher, Fernseher und es gab freies W-LAN. An der Sauberkeit des Fußbodens könnte man etwas arbeiten aber insgesammt war das Hotel sehr ordentlich. Die Hotelangestellten waren distanziert aber dennoch freundlich. Als wir gebeten haben bei unserer Ankunft die Bettwäsche zu wechseln, wurde das mit wenig Widerstand gemacht und ohne die Hand für Bakschish aufzuhalten. Das Hotel bietet einen Shuttleservice in höhe von ca. 1400 Rp. (in eine Richtung) an vom und zum Flughafen an. Würde ich nicht empfehlen. Lieber Mega Cabs für 450 Rp. buchen (Schalter am Flughafen). Wir waren damit sehr zufrieden. Was mir nicht gefallen hat, war das Frühstück im Hotel. Die Auswahl war nicht sehr groß, aber es gab zumindest zu indischen Speisen, eine kleine kontinentale Auswahl. Unser Zimmer lag in den oberen Stockwerken und von der Straße weg. Es war ruhig und auch vom Flur kamen kaum bis keine Störungen bis zum Zimmer. Das Hotel würde ich aufgrund seiner Lage wieder buchen.

10/10 Excellent

匿名, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な部屋・感じの良いスタッフ
ホテルの周囲は道も狭くこんな場所に？って感じですが、一歩中に入るととても清潔でゆったりとしたロビー。スッタフも笑顔で迎えてくれます。部屋も広くて清潔。とてもお勧めのホテルです。タオルも毎日交換してくれます。Wifiもサクサクです。ゴールデンテンプルとバスターミナルの中間くらいにあるので、どちらも歩いて行けます。ゴールデンテンプル周辺はリキシャなどの勧誘も多く面倒ですが、この辺はさほどでもなくローカルな屋台があったりします。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で広い部屋・スタッフも笑顔
清潔で広く快適なホテルです。スタッフもみんな笑顔で感じが良いです。Wifiも部屋でサクサクです。タオルも毎日交換してくれます。部屋の掃除も丁寧です。探すと周辺に安い屋台やお店があります。(ちょっと分かり辛いですが)ゴールデンテンプルも徒歩15分くらいでしょうか。あまりゴールデンテンプルに近いと騒々しく、リキシャなどの勧誘もありますが、この辺は買い物に出歩いてもしつこい人が少なくて歩き回りやすいです。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても綺麗で設備の整ったホテルです。
部屋は広くて綺麗です。バスルームも広くドライヤーもあります。エアコンを入れると寒いくらい冷え、止めると暑いのでその調節が大変なくらいでそれ以外は快適です。Wifiも速いです。何故かパスワードが直ぐに使えなくなりますがフロントに言えばすぐ新しい物がもらえます。スタッフもみんな親切です。ゴールデンテンプルまで1Km弱ですが、途中まで(ゲートがあるのでその手前まで)ゴルフカートの様なもので送ってもらえます。周りに食べる所はほとんどありません。宿泊者はホテル内のレストランを利用する人が多いようです。