Executive Double Room, 1 Bedroom, Non Smoking | View from room
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Reviews of Hotel City Heart

3 out of 5
Hotel City Heart
Near Golden Temple, Opp. Jallianwala Bagh, Amritsar, Punjab

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gursharan Singh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is. It good to stay with family. Fan was not working and no proper staff available to help or clean. Sheets were dirty and mattress was very old and poor quality. Don’t recommend this property.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jasdeep

Stayed 1 night in Jun 2023

2/10 Terrible

sanjay

Stayed 1 night in Sep 2022

10/10 Excellent

Jasdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its been so many years my parents travel twice to amritsar in a year and everytime they stay at city heart they have the best experience every time …
Stayed 1 night in Jul 2022

6/10 Okay

Gurvinder

Stayed 3 nights in Mar 2022

10/10 Excellent

Dilraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and comfy stay, secured. Everything we needed.
Stayed 4 nights in Dec 2021

4/10 Poor

Kiran

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this hotel does not have any heating systems in the room. Which is completely cruel considering the temperature is low 2-5 degrees. When we asked the staff for heating in the room they said they don’t have any which is really odd as there was a heating system in the room. Secondly, the rooms are not sound proof at all. Other guests who were staying at the hotel have zero courtesy for others as there were kids screaming in the hall ways and running up and down the stairs early at 5-6am. The staff should remind guests to be sensitive to their surroundings as others are staying as well. Even though this is walking distance to the golden temple I would recommend staying somewhere else as the no heat in rooms is cruel.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to golden temple best place ... everytime we stay at the same hotel
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel my parents prefer this hotel wenever they come to amritsar near to everything
Stayed 1 night in Dec 2020

4/10 Poor

Diego, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No wifi at hotel, so upgraded to hotel city park.
We were shown 2 rooms on 3rd floor with street view but upon check in were given a back facing room. Terrible view. No internet. After a long time of trying, we were moved to the nearby sister property City Park. Definitely upgrade. Definitely recommend staying at City Park. Staff very friendly and polite.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Ok for what we visited for.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very poor quality hotel
It is one of the worst hotel with no basic facilities like even a tea or coffee maker in the room. locally they are selling the rooms at SGD 46 per night. The bed linens were dirty & used. Expedia should never recommend such hotel.

6/10 Okay

Shalini

Disliked: Staff & service
Convenient location
1. Hotel did not have any booking details and asked us to show the printout! 2. Very close to Golden temple making it very easy to walk to the temple any time of the day. 3. TV / setup box remote was not working 4. During check out, their credit card machine did not work (multiple cards, several attempts). They had to send a man with us to their other property. It took half an hour to settle the bill.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Good hotel terrible wifi.
Clean, simple, comfortable hotel, and that's it. No extras here. Wifi is free, and available, and terrible. Can only connect one device, and automatic log-offs frequently. All in all, a good hotel if location is your goal.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Amritsar
The best location to visit the Golden Temple which is meters away from the property. The room was super clean with modern amenities and good linen.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for Golden Temple.
Hotel undergoing upgrade so a bit noisy during the day. Room basic but adequate and at a reasonable cost.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpassed Expectations
Very large, clean, well maintained room. A/C blasting. Super comfortable large bed. More than I expected. Less than 7 minutes walk to Golden Temple. Very kind staff. I highly recommend.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very close to Golden Temple
TV would not work in my room so they upgraded me to new room. Staff friendly and helpful. Organised my trip to Wagah Border for reasonable price.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Trevligt hotell i trevlig stad
Det här är ett trevligt hotell med perfekt läge i gamla delen av Amritsar. Amritsar visade sig för övrigt vara en mycket trevlig liten stad som jag varmt vill rekommendera att besöka under en Indienresa. Då är det här hotellet ett bra alternativ. Städningen behöver dock bli bättre på hotellet.
Stayed 3 nights in Jul 2017

8/10 Good

thorleif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location near Golden Palace
Perfect location. No breakfast in the hotel, but you'll find restaurants close by.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
hotel confortable
Buena atención

8/10 Good

Maike, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of peace in Amritsar
Great location - close to everything, very friendly staff, room was simple but clean,