Balcony

Reviews of Staybridge Suites Amarillo - Western Crossing, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 977 reviews" "
Rating 8 - Good. 239 out of 977 reviews" "
Rating 6 - Okay. 111 out of 977 reviews" "
Rating 4 - Poor. 48 out of 977 reviews" "
Rating 2 - Terrible. 50 out of 977 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Skylar

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome, staff was great, and it felt like we were home.
Stayed 1 night in Feb 2024

10/10 Excellent

michael, Dallas

Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Stayed 1 night in Dec 2023

2/10 Terrible

Atefe

Stayed 1 night in Dec 2023

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and made us feel welcome.
Stayed 1 night in Dec 2023

10/10 Excellent

Georgianna, albuquerque

Stayed 1 night in Dec 2023

10/10 Excellent

Phillip, Abilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
#1 Compliment was on the staff.Everyone was very happy, professional and helpful. Biggest kudos to Brian, who checked us in.
Stayed 2 nights in Dec 2023

6/10 Okay

Nimfa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is average. But poor breakfast service. Needed to remind front desk that they ran out of paper plates, coffee, coffee cups and bacon at the breakfast buffet. Even their fountain juice was out of order. No juice. Might decide to stay away next time we are in Amarillo.
Stayed 3 nights in Nov 2023

6/10 Okay

Ricky

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Travelled with family
Overall our room was dated and run down. There were multiple broken items, including the toilet paper holder and door hook. Additionally, the room did not feel clean, with multiple stains on the carpet, furniture and towels. The pet fee at $35 a piece (for members, $50 a piece for non-members) was surprising and the highest we have ever seen. We had stayed at another Staybridge the night before and it was only $10, so we assumed it would be the same and did not see otherwise when booking our next room. Overall, we were disappointed in this hotel compared to other Staybridge Suites we have been to that we were very happy with.
Stayed 1 night in Oct 2023

8/10 Good

Esperanza

Liked: Cleanliness, staff & service
I loked the easy accessibility to my room and the pool area.
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The positives: Rate was decent, staff was nice, location has a lot of dining and shopping options. The negatives: The room was in rough shape - phone did not work, stains/dirty chairs, curtains, carpet, fabric on chairs and couch were torn, broken handle on closet, missing towel rod in bathroom, dirty shower head, complimentary popcorn was expired, bedroom TV would not connect, and the hotel overall smelled unappealing. I'm sure there are things I overlooked or forgetting...
Stayed 1 night in Oct 2023

2/10 Terrible

Amy, The Colony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No rooms
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty and damaged
Stayed 1 night in Sep 2023

4/10 Poor

Maurice

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly room, hallways smells animals , breakfast not food , staff do know answers for any breakfast questions
Stayed 1 night in Sep 2023

2/10 Terrible

Elicia

Disliked: Cleanliness, staff & service, property conditions & facilities
You could tell the room was not properly cleaned because of items found in room that did not belong to myself or my husband .
Stayed 1 night in Jul 2023

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Erika

Stayed 1 night in Aug 2023

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was a bit unhappy that the property tried to charge me twice for my stay and overdrew my account which left me with no money for a weekend.
Stayed 4 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Starlett

Stayed 1 night in Jul 2023

2/10 Terrible

Chelsea

Disliked: Property conditions & facilities
The hot tub is broken, rooms stinks and a/c won’t cool, elevator broke.
Stayed 1 night in Jul 2023

4/10 Poor

DAVID

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled and felt unclean. Things looked to be more old and dirty from too much wear and tear. The rooms were obviously cleaned and flipped.
Stayed 1 night in Jul 2023

8/10 Good

Mike, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Alyssa

Travelled with family
Disliked: Cleanliness, room comfort
Dirty with hard beds
Stayed 1 night in Jun 2023

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Wish we had been staying longer to truly utilize the room as we were just passing through to our destination.
Stayed 1 night in Jun 2023

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms. Comfortable beds. We are Staybridge customers for life now!
Stayed 1 night in Jun 2023

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
Dirty diaper left by housekeeping. Crumbs left I. The sleeper couch. Glasses in cupboard were dirty with lipstick on them. Beds were nice and comfortable. Bathrooms were clean.
Stayed 1 night in Jun 2023

8/10 Good

Codie

Travelled with family
Liked: Cleanliness, staff & service
TV was a little bit at a date compared to other Staybridge Suites this Staybridge Suites seems to have not been updated in some time they did offer great dining which was free but I believe this Staybridge charged a service fee for it the pool and hot tub were nice unfortunately we did stay in Amarillo two weeks after it had flooded and the whole city stunk very bad but overall I would recommend this hotel especially for family stay bridge Suites is always good I just think this one could use some updating staff was friendly but the girl had stated she was new and was not able to help us with a few things all in all I would give this place a 3.5 out of five
Stayed 1 night in Jun 2023

2/10 Terrible

Joe

Stayed 6 nights in Jun 2023

6/10 Okay

Caroline

Stayed 1 night in Jun 2023

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff in a safe area. Their rooms and property are clean. Our suite had a kitchenette with all of the appliances and dishware. Very fair price.
Response from Hotel Management on 30 May 2023
Hi Erika, Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, spacious, friendly staff, good breakfast
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stop on our road trip. a nice room and friendly staff
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Hi Sandra! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

6/10 Okay

Renee

Liked: Cleanliness, amenities, property conditions & facilities
The property was located close to I-40 which was ideal for my trip. Lighting in parking lot could be better. My check in staff was not real friendly & seemed stressed.
Stayed 1 night in Apr 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Management on 30 May 2023
Hi Janet! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

6/10 Okay

Tricia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was really worn down. Lots of handles broken throughout, no usb ports, the ac didn’t work well, and the noise from in and out of the room was very loud
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Nice rooms. We stay here every time we come through town.
Stayed 1 night in Apr 2023
Response from Hotel Management on 30 May 2023
Hi Mark! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

8/10 Good

ALEXANDRA, OAK PARK

Stayed 1 night in Apr 2023
Response from Hotel Management on 30 May 2023
Hi Alexandra! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

6/10 Okay

Micheal

Stayed 1 night in Apr 2023
Response from Hotel Management on 30 May 2023
Hi Micheal! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

10/10 Excellent

Luis

Stayed 2 nights in Mar 2023
Response from Hotel Management on 30 May 2023
Hi Luis! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

10/10 Excellent

HERNAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Management on 30 May 2023
Hi Hernan! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great
Stayed 1 night in Mar 2023
Response from Hotel Management on 30 May 2023
Hi Chris! Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again soon! Cheers

6/10 Okay

Lynn

Travelled with family
Liked: Staff & service
Nice but pool was closed and had no prior info would be.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staybridge Amarillo
Stayed 1 night in Feb 2023

8/10 Good

Micheal

Stayed 1 night in Jan 2023

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2023