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Good morning Thomas,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback on our accommodation and service on Expedia and giving us a good rating. We apologize for all, and any inconvenience caused to you due to the missing pod in the coffee maker and did share your valued feedback with my team in housekeeping for corrective action. We take pride in our hotel and its amenities and look forward to another opportunity to serve you again.Have a nice day!Sincerely,HWS team
Good morning Louis,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback on our accommodation and service on Expedia and giving us a Perfect 5 rating again.We are glad to hear you enjoyed Your Home Away from Home. We take pride in our hotel and its amenities and look forward to another opportunity to serve you again.Have a nice day!Sincerely,HWS team
The Homewood is a beautiful property. The lady working the evening shift had a problem customer on the phone. She handled it well and was able to get me checked in with no issues. The morning staff made it a beautiful morning.
Penny
Stayed 1 night in May 2024
Response from HWS on 20 May 2024
Good morning Ms. Penny,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodation on Expedia and giving us a Perfect 5 rating.I am so glad to hear that you enjoyed Your Home Away from Home. We take pride in our hotel and its amenities. My team and I care, and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
2/10 Terrible
Dana
4 May 2024
Dana
Stayed 1 night in May 2024
8/10 Good
Annette
1 May 2024
Na
Annette
Stayed 1 night in Apr 2024
Response from HWS on 3 May 2024
Good morning Annette,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you feedback on Expedia.We are glad to hear you enjoyed Your Home Away from Home and are grateful for the good rating with regards to our service and accommodations. We look forward to welcoming you back on your future visits to the area.Have a great weekend!Sincerely,HWS team.
2/10 Terrible
Erin
1 May 2024
Erin
Stayed 1 night in Apr 2024
Response from HWS. on 21 May 2024
Good morning Erin,Hope this note finds you doing well. We are sorry to hear that you were not satisfied by our service and accommodation. please let us know what we could have done better.We care and request you to give us another chance to serve you again. My team and I look forward to hearing from you.Have a nice day!Sincerely,HWS team.
Good morning Mr. Lee,Hope this note finds you doing well. Thank you for choosing the Homewood Suites for your stay with us when in Amarillo, TXWe truly appreciate you taking the time to share your feedback with regards to our service on Expedia and giving us a good rating.We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
2/10 Terrible
Emily
16 Apr 2024
Emily
Stayed 1 night in Apr 2024
Response from HWS on 6 May 2024
Good morning Emily,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to respond to share your feedback on Expedia as it helps us serve you better.We apologize for all, and any inconvenience caused to you and will try doing better. We care and your loyalty means a lot to us. We request you give us another chance and stay with us again.Have a nice day!Sincerely,HWS team.
We only stayed a couple of nights because we were going to a wedding, but its location was good for those who are staying for shopping and stuff. Close to movies, mall, restaurants, etc. Room was clean and front desk was nice. The only thing I wish it had was a vent for when you shower other than that it was good.
Diana
Stayed 2 nights in Apr 2024
Response from HWS on 15 Apr 2024
Good morning Diana,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback on Expedia and giving us a good rating. My team and I apologize for all, and any inconvenience caused to you due to the vent in the shower. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Would definitely stay here again. Just a bummer the pool was down.
Carina
Stayed 2 nights in Apr 2024
Response from HWS on 15 Apr 2024
Good morning Carina,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback with regards to our service on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We apologize about the pool as it is seasonal and will open in mid-May. care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Good morning John,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback with regards to our service on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Comfortable room. I left a jacket in the room after checkout & discovered my mistake the next day after I arrived at my destination in NM. Called the hotel and they found my jacket. They offered to send it to me & I asked they hold it for me & I would pick it up on my travel home. I was glad to pick the jacket up on my trip home.
John
Stayed 1 night in Apr 2024
Response from HWS on 15 Apr 2024
Good morning JohnHope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback with regards to our service on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We are glad to hear you got your jacket. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Beautiful property and well maintained and run. Good included breakfast.
Brian
Stayed 1 night in Apr 2024
Response from HWS on 12 Apr 2024
Goodmorning Brian,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Expedia and giving us a Perfect 5rating.We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice weekend!Sincerely,HWS team
8/10 Good
Greg
8 Apr 2024
Greg
Stayed 1 night in Apr 2024
Response from HWS on 29 Apr 2024
Good morning Greg,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations and service on Expedia and giving us a good rating.We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. My team and I care and look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
8/10 Good
Norm
Travelled with partner
7 Apr 2024
Liked: Cleanliness, staff & service
This is a beautiful facility and so very clean and I would give it a five but we did not have a hair dryer in the room and we had just a 1/2 roll of toilet paper. I'm sure this was an oversight but we had checked in late and we had to go to the front desk at 11 pm to pick up TP but the receptionist did not have access to house keeping so we never did get a hairdryer. She felt badly and apologized several times but that did not help us. Great breakfast and beautiful facility. I made sure we would not be charged thinking that we had stolen this hairdryer. I will be watching my invoice. I think a credit should be in order for the inconvenience of not being able to wash my hair.
Norm
Stayed 1 night in Apr 2024
Response from HWS on 8 Apr 2024
Good morning Norm,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Expedia as it helps us serve you better.We apologize for all and any inconvenience caused to you due to the hair dryer. We would never think this way about our guests and would have provided you one the very next morning. We care and your loyalty means a lot to us. My team and I look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team.
Good morning James,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Expedia as it helps us serve you better.We apologize for all and any inconvenience caused to you during your stay with us. We care and your loyalty means a lot to us. My team and I request you to give us another chance. Have a nice day!Sincerely,HWS team.
10/10 Excellent
Cynthia
6 Apr 2024
Cynthia
Stayed 1 night in Apr 2024
Response from HWS on 29 Apr 2024
Good morning Cynthia,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations and service on Expedia and giving us a Perfect 5 rating.We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. My team and I care and look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Good morning Ann,Hope this email finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback with regards to our accommodations on Expedia and giving us a good rating. We care and request you to give us another chance to serve you again.Have a nice day!Sincerely,HWS team.
Beautiful hotel with excellent customer service. Was very happy with our one bedroom suite and would definitely stay here again.
Lori
Stayed 1 night in Mar 2024
Response from HWS on 25 Mar 2024
Good morning Lori,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia and giving us a perfect 5 rating.We are glad to hear you enjoyed Your Home Away from Home. My team and I care, and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely, HWS team.
2/10 Terrible
DaLayna
24 Mar 2024
DaLayna
Stayed 1 night in Mar 2024
Response from HWS on 15 Apr 2024
Good morning DyLayna,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback with regards to our service on Expedia as it helps us serve you better. We apologize for all, and any inconvenience caused to you during your stay with us. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Good morning Kalyn.Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia as it helps us serve you better.We apologize for all, and any inconvenience caused to you due to the delay in an early check-in. High occupancy days our team attempts to get the suites ready as soon as possible. We care and request you to give us another chance to serve you again. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely, HWS team.
Good morning Stephanie,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time to share your feedback on Expedia and giving us a Perfect 5 rating.We are glad to hear you enjoyed Your Home Away from Home. We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team.
Excellent staff. Some rooms undergoing renovations so the shower has no shelf. Was told it was on back order with the contractor.
Lawrence
Stayed 1 night in Mar 2024
Response from HWS on 7 Mar 2024
Good morning LawrenceHope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your experience on Expedia and givign us a perfect 5 rating. We care and your loyalty means a lot to us. We look forward to welcoming you back to Your Home Away from Home.Have a nice day!Sincerely,HWS teamWe are glad to hear you enjoyed Your Home Away from Home. It is a blessing to have a wonderful , caring team to work with and we are truly blessed. I am sharing your valued feedback with them as it surely would brighten their day. We care and your loyalty as our honors member means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,
Good morning Shyla,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We appreciate your feedback on Expedia and are glad to hear you enjoyed Your Home Away from Home.We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team
No gas stations close by. The AC/heat unit in our room was a little noisey
Lawrence
Stayed 1 night in Feb 2024
Response from HWS on 1 Mar 2024
Good morning Lawrence,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate your feedback on Expedia and the perfect 5 rating. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits. Have a nice weekend!Sincerely,HWS team.
Clean, and safe, breakfast was very good, staff was very nice.
Bring change if you want to do laundry, quarters.
Red Robin was right next door and the food was really good, waitresses were very nice.
I would stay there again
Christina
Stayed 2 nights in Feb 2024
Response from HWS on 27 Feb 2024
Good morning Christina,Hope this note finds you doing well. Thank you for choosing Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We appreciate you taking the time and giving us a Perfect 5 rating on Expedia.We are glad to hear you were satisfied with our service and accommodation. We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team.
Good morning Ms. Tabitha,Hope this note finds you doing well. We truly appreciate you taking the time share your feedback on Hotels.com. and hiving us a Perfect 10 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
The staff was wonderful! Pamela checked us in and she was kind and helpful. The lady that checked us out and those serving breakfast were also excellent.
Betsy
Stayed 1 night in Feb 2024
Response from HWS on 20 Feb 2024
Good morning Betsy,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our accommodation and service on Expedia and giving us a Perfect 5 rating.Pamela and Crestina are amazing front desk ambassadors, and we are blessed to have them at the hotel. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
Good morning Jeanine,Hope this email finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodation on Expedia and giving us a good rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
Good morning Barbara,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We appreciate you taking the time to share your feedback on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. Pamela is indeed an amazing front desk ambassador, and we are blessed to have her at the hotel.We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits. Have a nice day! Sincerely,HWS team.
Good morning Michael,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Hotels.com and giving us a perfect 10 rating.We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team.
The property was very nice however we were kept awake all night by someone walking above us. The floor creaked loudly with every step they took and apparently they never went to bed. Also the bathroom door barely clears the toilet making it a very tight space.
Cindy
Stayed 2 nights in Feb 2024
Response from HWS on 5 Feb 2024
Good morning Cindy,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you talking the time to share your feedback with regards to your stay on Expedia as it helps us serve you better.We apologize for all, and any inconvenience caused to due to the sound from the guest room above you. I am sharing your valued feedback with maintenance. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
10/10 Excellent
Stephen
31 Jan 2024
Stephen
Stayed 1 night in Jan 2024
Response from HWS on 22 Mar 2024
Good morning Stephen,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice weekend!Sincerely,HWS team.
Good morning Andrew, Hope this note finds you well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time and giving us a Perfect 5 rating on Expedia.We care and are glad to hear you enjoyed Your Home Away from Home. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
8/10 Good
John
27 Jan 2024
Liked: Cleanliness, staff & service
Nice place, noisy from I-40.
John
Stayed 1 night in Jan 2024
Response from HWS team on 29 Jan 2024
Good afternoon John,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Hotels.com and giving us a good rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
Good afternoon Krista,Good afternoon John,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia and giving us a Perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
10/10 Excellent
Candice, St. Augustine
6 Jan 2024
Candice
Stayed 1 night in Jan 2024
Response from HWS on 8 Jan 2024
Good morning Ma’am,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton, Amarillo, TX for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodation on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us.We take this opportunity to wish you and your family a Very Happy New Year. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Good morning Kathleen,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton, Amarillo, TX for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodation on Hotels.com and giving us a perfect 10 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us.We take this opportunity to wish you and your family a Very Happy New Year. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Good morning Kelly,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton, Amarillo, TX for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodation on Expedia and giving us a perfect 5 rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us.We take this opportunity to wish you and your family a Very Happy New Year. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.
Front desk was on her game. Kind, polite and very respectful. If the price stays right I will continue to stay here community to my job in Kirkland, NM. until March, April.
Dewayne
Stayed 1 night in Jan 2024
Response from HWS on 5 Feb 2024
Good morning Dewayne,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you talking the time to share your feedback with regards to your stay on Travelocity and giving us a perfect 5 rating.We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team
Very nice hotel. A little older than some Homewood Suites, but breakfast was good and staff friendly.
Deanna
Stayed 1 night in Dec 2023
Response from HWS on 4 Jan 2024
Ms. Deanna,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We appreciate your feedback on Expedia and the rating of a perfect 5 score.As you may have noticed we are remodeling the property in a phased manner as per the brand standard.We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Happy New Year! See you more often in 2024.Sincerely,HWS team
10/10 Excellent
Shaila
28 Dec 2023
Shaila
Stayed 1 night in Dec 2023
Response from HWS on 29 Dec 2023
Good morning Shaila,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our accommodation and service on Expedia and giving us a perfect rating.We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us.We look forward to welcoming you back on your future visits. We take this opportunity to wish you and your family a Very Happy New Year.Have a great weekend. See you in 2024!Sincerely,HWS team.Have
Good afternoon Laura,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We appreciate you taking the time to share your feedback with regards to our service and accommodation on Hotels.com and givign us a Perfect 10.We are glad to hear you enjoyed Your Home Away from Home. We take this opportunity to wish you a Very happy New Year.See you in 2024.Sincerely,HWS team.
10/10 Excellent
David
Travelled with pets
11 Dec 2023
David
Stayed 1 night in Dec 2023
Response from HWS on 11 Dec 2023
Good morning David,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations and service on Expedia and giving us a perfect 05 rating.We are glad to hear you enjoyed Your Home Away from Home. We take this opportunity to wish you a Happy and safe festive season with family and friends. Your loyalty means a lot to us. We look forward to welcoming you back on your next visit.Have a nice day!Sincerely,HWS team.
Good afternoon Randall,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us. We truly appreciate you taking the time to share your feedback with regards to our accommodation and service on Expedia and giving us a Perfect rating. We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits. Have a nice evening!Sincerely,HWS team
Checking in late while traveling, front desk lady was very nice and welcoming. Beds were amazing, breakfast was the best as was staff during breakfast. Thank y'all for a wonderful stay!
Kasey
Stayed 1 night in Nov 2023
Response from HWS on 30 Nov 2023
Good afternoon Kasey,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us. We truly appreciate you taking the time to share your feedback on Expedia and giving us a Perfect rating. We are glad to hear you enjoyed Your perfect Second Home. Your loyalty means a lot to us. We take this opportunity to wish you and your family a Happy festive season. We look forward to welcoming you back on your future visits. Have a nice evening!Sincerely,HWS team
Mostly good things for this property. Plenty of parking. Very friendly front desk staff. Hats off to the gentleman in charge of the buffet area. Very clean area. Good tasty food. This man obviously takes pride in doing his job and taking care of the hotel guests.
The hotel is doing some renovations so areas of the second floor were hard to access.
My room did not have a shower curtain for the tub area. The bed pillows were small and not comfortable. Finally there was a good bit of road noise from the nearby interstate. So some really good things and some things that I did not care for.
Anthony
Stayed 1 night in Nov 2023
Response from HWS on 13 Nov 2023
Good morning Anthony,,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. My team and I truly appreciate you taking the time to share your feedback on Expedia with regards to our service and accommodation as it helps us serve you better.We are glad to hear you enjoyed Your Home Away from Home. Sabino is an amazing breakfast host, and we are blessed to have him at the hotel. I am sharing your valued concerns with regards to the shower curtain with my housekeepers for corrective action. We care and your loyalty means a lot to us.We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team
The staff was excellent. Rooms are very roomy and clean. If I’m ever back in Amarillo,this is my go to hotel. Thanks for everything guys.
Chad
Stayed 3 nights in Nov 2023
Response from HWS on 13 Nov 2023
Good morning Chad,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo,TX. My team and I truly appreciate you taking the time to share your feedback on Expedia with regards to our service and accommodation and giving us perfect 5 rating.We are glad to hear you enjoyed Your Home Away from Home. We care and your loyalty means a lot to us.We look forward to welcoming you back on your future visits. Have a nice day!Sincerely,HWS team
Was fine - did not request handicap room but I as given one did not care for that
Micki
Stayed 2 nights in Nov 2023
Response from HWS on 9 Nov 2023
Good morning Micki,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service and accommodations on Expedia. We apologize for all, and any inconvenience caused to you due to the suite as the reservation history shows that the same was booked through the system. We care and your loyalty means a lot to us. We look forward to welcoming you to Your Home Away from Home. Please let us know of your next reservation. We promise to confirm a suite of your choice. Have a nice day!Sincerely,HWS team
Dear Guest,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodation and service on Hotels.com as it helps us serve our valued guests like yourself better.We apologize for all and any inconvenience caused to you during your stay with us. We are saddened to know that we did not live up to your expectations. We care and request you to give us another chance to serve you again. Have a nice day!Sincerely,HWS team