Bar (on property)

Reviews of Embassy Suites by Hilton Amarillo Downtown

3.5 out of 5
Embassy Suites by Hilton Amarillo Downtown
550 South Buchanan Street, Amarillo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 639 out of 1004 reviews" "
Rating 8 - Good. 170 out of 1004 reviews" "
Rating 6 - Okay. 80 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Evan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and not what we wanted. Beds uncomfortable, terrible view, poor use of space in room. Parking was confusing, inconvenient and cost $$. Breakfast was great! Staff upon checkin was very rude. We will never stay here again. Bathroom has mold and floors had hair on them! It was gross!
Stayed 1 night in May 2024

10/10 Excellent

Luis, YAKIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in May 2024
Response from Customer Service on 29 May 2024
Luis, thank you for your enthusiastic feedback! The team at Embassy Suites by Hilton Amarillo Downtown is thrilled you had a fantastic experience. We look forward to welcoming you back soon.

10/10 Excellent

Terriona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a more than exceptional stay. When we arrived we were greeting with kind smiles and friendly conversation. The room we booked was unavailable however they upgraded us and compensated us for the inconvenience. The room was clean it seemed brand new . The art was beautiful , breakfast bar amazing ! All around a perfect stay !
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Terriona, thank you for your fantastic review! Embassy Suites by Hilton Amarillo Downtown is delighted to hear that your stay exceeded expectations. Our team members always strive to provide warm welcomes and helpful assistance, and we're glad the upgrade and compensation met your needs. It's wonderful to know that you enjoyed the cleanliness, beautiful decor, and breakfast bar. We’re looking forward to welcoming you back for another perfect stay!

10/10 Excellent

Nicole, Amarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and the property was very clean! We only stayed one night but really enjoyed our visit.
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Nicole,Thank you for the wonderful feedback! The team at Embassy Suites by Hilton Amarillo Downtown is thrilled you enjoyed your brief stay with us. We hope to welcome you back for a longer visit soon!

6/10 Okay

Marty, Denton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The site is beautiful but needs some finishing touches. For example, the digital key did not work, there were no menus or codes to scan in the room, the coffee maker was missing parts, the A/C was cycling, valet overcharged, and the lights was poor throughout. On a positive note, water pressure was good, bed was comfortable, and the food was good. Overall it was okay but not the best.
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Marty, thank you for your feedback. It's great to hear you appreciated the water pressure, comfortable bed, and enjoyable food. Your comments on certain areas needing improvement are valuable, and steps are being taken to address them. We hope to provide a more complete experience during your next stay.

10/10 Excellent

Michael, Stephenville

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 26 May 2024
Michael, thank you for your positive feedback! The team at Embassy Suites by Hilton Amarillo Downtown is thrilled to hear you had a great experience. We hope to welcome you back soon!

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place, but on our short stay we did not really have time to use any amenity than the breakfast room. Breakfast was OK, but the flow anf food was not in the top half of thwe Embassies I've stayed at.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Tim, thank you for sharing your experience at Embassy Suites by Hilton Amarillo Downtown. We are glad you found it to be a nice place. Your feedback about breakfast is valued, and we'll certainly take it into consideration. We hope you will have the opportunity to enjoy more of our amenities on your next visit.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Really impressed with this one. Friendly, clean, updated. Really classy
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Rachel, thank you for sharing your positive experience at Embassy Suites by Hilton Amarillo Downtown. We're thrilled to hear our updated space and attentive team made an excellent impression on you. It's always encouraging to know that our efforts to maintain a refined atmosphere are noticed and appreciated by our guests. Looking forward to your next visit!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Beatriz, we're delighted to know you had a wonderful stay at the Embassy Suites by Hilton Amarillo Downtown. It's fantastic to hear you thought our team did a superb job. We hope you'll choose to stay with us again in the future.

10/10 Excellent

Will

Stayed 3 nights in May 2024
Response from Customer Service on 27 May 2024
Thanks, Will! It's outstanding your time at Embassy Suites by Hilton Amarillo Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 8 May 2024
Laura, it's wonderful to hear that you had an exemplary stay at Embassy Suites by Hilton Amarillo Downtown. We appreciate the perfect rating and hope to welcome you back soon. Thank you for choosing our hotel during your travels.

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Janna, it's wonderful to know that you had a 5-star experience at Embassy Suites by Hilton Amarillo Downtown. We invite you to visit us again and truly appreciate your top rating. Safe travels!

8/10 Good

Jeffrey, Conchas Dam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all!
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Jeffrey, it's delightful to hear that your stay at Embassy Suites by Hilton Amarillo Downtown met your expectations. We aim to provide a memorable experience for all our guests. Looking forward to your next visit.

10/10 Excellent

Jiovahny

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
Thank you for sharing your perfect rating with us, Jiovahny!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton Amarillo Downtown! We want everyone to feel right at home at Embassy Suites by Hilton Amarillo Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
LeeAnn, it's wonderful to hear that your stay at the Embassy Suites by Hilton Amarillo Downtown met your expectations. We're delighted that our hotel's offerings lived up to your standards. Please consider us for your future visits to Amarillo. We're eager to welcome you back.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for sharing, Allison!At Embassy Suites by Hilton Amarillo Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Denis

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Denis, thank you for the fantastic rating! The team at Embassy Suites by Hilton Amarillo Downtown is thrilled to know you had a great stay. We look forward to welcoming you back soon!

10/10 Excellent

carol

Travelled with partner
Liked: Amenities
We booked here to sleep. Although we a H/H members it is easier/cheaper to book with Expedia. It is clearly the policy of Embassy S. To allocate the noisiest and worst room in a massive empty hotel! Room 420 if you like to sleep with V8/Harleys accelerating at the lights outside! The breakfast was excellent. Will not Book another E.S.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Carol, it's unfortunate to hear that your experience didn't match your expectations due to some disturbances. We appreciate acknowledging the excellence of our breakfast. While we strive to provide a comfortable and quiet environment, there can be external factors beyond our control. We regret hearing that you won't consider staying with us again and sincerely hope you will reconsider, affording us the opportunity to make it right.

10/10 Excellent

ANDREA, ODESSA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel the staff was amazing the beds were comfortable! The breakfast was delicious! Will be staying again!! And again!
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrea, it's wonderful to hear about your fantastic stay at Embassy Suites by Hilton Amarillo Downtown. We're thrilled you found our establishment impressive, enjoyed our comfy beds, and appreciated our delightful breakfast. The team will be glad to know they made a positive impact on your stay. We eagerly await your return visits! Thank you.

10/10 Excellent

Jorge

great hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Jorge, it's fantastic to hear that you found Embassy Suites by Hilton Amarillo Downtown to be a great hotel. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, great rooms, very quiet and a very pleasant staff. My only complaint would be the parking situation. Parking choices included Valet, self park (across the street from the hotel) or street parking. We chose valet, which provided excellent service, but was a bit pricey.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Linda, it's wonderful to hear you found the Embassy Suites by Hilton Amarillo Downtown to be a beautiful establishment with comfortable accommodations and an exceptionally hospitable team. We appreciate your positive feedback about our valet service, despite the unexpected costs you experienced. We're always exploring ways to enhance our guests' experiences, and your observations assist us in this ongoing effort. Come back again soon for another tranquil stay!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very clean and quiet.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Veronica, it's wonderful to hear your experience at Embassy Suites by Hilton Amarillo Downtown was a pleasant one. We're happy to know you enjoyed our cleanly maintained and tranquil environment. We look forward to hosting you again in the future. Safe travels.

8/10 Good

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Kerri, thank you for sharing your experience. The Embassy Suites by Hilton Amarillo Downtown is delighted to know that you enjoyed your time. We anticipate your return and hope to enhance your time spent with us even further.

10/10 Excellent

Jinill

Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the fantastic rating, Jinill!It's outstanding we could exceed your expectations during your stay at Embassy Suites by Hilton Amarillo Downtown. We're all looking forward to your next stay with us.

2/10 Terrible

William

Liked: Amenities
The hotel itself is very nice. Room is very nice is very nice. However the people at the front desk and that the parking area are not informative and don’t give you any real information. They also are not friendly or very well trained. No information on where to go to park your car. Very confusing about how we pay for our car either at the front desk or at the parking garage which we had to find on our own. No information about the hotel itself swim the swimming, pool, hot tub, or where the restaurant and how it works. Found out that the one Restaurant on site is out of business. Overall lack of training for the staff obvious and you can tell everybody hates their job. Would be nice to have some information about the overall general layout of the hotel and where things are.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
William, thank you for taking the time to share your experience. We're truly sorry to hear that you were left feeling misinformed and that our team members didn't meet your expectations in terms of friendliness or training. Clear communication is indeed crucial, and we apologize if you felt any confusion during your stay, especially regarding parking arrangements and the hotel amenities. We'll take your feedback and utilize it to enhance our guest experience going forward. Nonetheless, we're glad to know that you found the room pleasing and hope this won't deter you from considering us in the future.

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Property, room, valet was great.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Thomas, it's wonderful to hear you had a fantastic experience at Embassy Suites by Hilton Amarillo Downtown. We love that you appreciated our property, room, and valet service. Our team members strive to provide top-notch services to our guests and your praise is affirming. We look forward to hosting you again in the future.

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, accessibility and service.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Lemuel, it's wonderful to hear you appreciated the prime spot and easy access of Embassy Suites by Hilton Amarillo Downtown. We're also delighted our service earned your approval. We can't wait to provide you with the same outstanding experience on your next visit.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Pauline, it sounds like you had a positive experience at the Embassy Suites by Hilton Amarillo Downtown. We're pleased to know we met your expectations and we would be delighted to have you stay with us again in the future. Safe travels!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Matt, it's great to hear that you had an enjoyable time at Embassy Suites by Hilton Amarillo Downtown. Your positive feedback is really appreciated and we're looking forward to your next stay with us.

10/10 Excellent

Carissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Second time staying there. The only place in Amarillo I’ll stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Carissa, it's wonderful to learn that you enjoyed your stay at Embassy Suites by Hilton Amarillo Downtown once again. Your repeat visit and loyalty tells us that we're doing well, and we're thrilled that we're your top choice in Amarillo! Looking forward to your next stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Juan, thank you for choosing to stay at the Embassy Suites by Hilton Amarillo Downtown. Your high rating speaks volumes about your experience. Your support is greatly appreciated, and we trust we will have the pleasure of welcoming you back in the future.

10/10 Excellent

Sulema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Sulema, it's great to hear you enjoyed your stay at Embassy Suites by Hilton Amarillo Downtown. It indeed speaks volumes about the experience we strive to provide our guests. We hope to see you again soon.

10/10 Excellent

Michelle, Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Mar 2024
Michelle, it's wonderful to see your high-rating for Embassy Suites by Hilton Amarillo Downtown! We truly appreciate you choosing us for your stay and look forward to the pleasure of welcoming you back on your next visit to the area. Safe travels till then!

8/10 Good

Frederick

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Frederick, it's great to see a positive rating for Embassy Suites by Hilton Amarillo Downtown! We're delighted to know you had a pleasant experience and we do hope you'll visit us again soon. Our team members are ready to make your next stay even better!

10/10 Excellent

Linda

Very clean and friendly staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Linda, it's great to hear you enjoyed your stay at the Embassy Suites by Hilton Amarillo Downtown. Our team is thrilled your experience was characterized by cleanliness and friendliness. We hope to welcome you back soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Mar 2024
Thank you for the great rating, Ashley!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Embassy Suites by Hilton Amarillo Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for sharing this perfect rating, Kristy!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Amarillo Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Richard, Embassy Suites by Hilton Amarillo Downtown appreciates your high rating on Expedia. We're thrilled you enjoyed your stay and hope to see you again in the future. Thanks for choosing us!

6/10 Okay

PAOLA

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice property in a great area however we checked in at 8 pm and room was not ready. Restaurant has only one server. Lack of personnel
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Paola, it sounds like your stay had potential but did not fully meet your expectations. Ensuring rooms are ready for our guests' arrival and efficient dining service are usually our strong points. It's disheartening that was not the case on this occasion. Your feedback will surely help us improve. We hope you will provide us another opportunity to offer a seamless stay and dining experience in the future.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and kind and it was extremely easy and quick to check in and get up to our room when we arrived late at night. The room was clean and the pull out couch was great for the kids!
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Nancy, thank you for your kind words about your stay at Embassy Suites by Hilton Amarillo Downtown. We're pleased to hear our team members were able to assist during your late check-in and that the cleanliness of the room met your expectations. It's wonderful to know the pull-out couch was also a hit with your kids! We look forward to the opportunity to welcome you back in the future.

8/10 Good

Cary

Stayed 4 nights in Jan 2024
Response from Customer Service on 6 Mar 2024
Cary, it's wonderful to see your positive rating! Embassy Suites by Hilton Amarillo Downtown is pleased that you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we've stayed at..
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Martin, we are thrilled to hear that your experience at Embassy Suites by Hilton Amarillo Downtown ranked among your top hotel stays. We appreciate the kind words and hope to serve as your accommodation choice again soon.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of everyone
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Terry, it's fantastic to hear that you found the team at Embassy Suites by Hilton Amarillo Downtown to be so accommodating. We pride ourselves on providing welcoming experiences and your positive feedback is very much appreciated. We look forward to having you as our guest again in the future.

8/10 Good

JACQUE

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Jacque, thank you for staying with us at Embassy Suites by Hilton Amarillo Downtown and taking the time to give us a rating. We aim to provide the best experience for our guests and hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was not good. You were out of orange juice, milk. A very long line to get eggs. When we sat done to eat one of your works made us get up and find another table because she felt she had to clean under the table at that very moment. There was only some crumbled biscuits that apparently couldn’t wait.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
We regret to hear that your experience during breakfast didn't meet your expectations. It's unfortunate that there was a wait for eggs and some beverages were unavailable. We also acknowledge the inconvenience caused around seating and table tidying. In the future, we aim to manage breakfast service more efficiently and ensure a comfortable atmosphere for all guests. We appreciate your feedback and hope to have another opportunity to better serve you.

10/10 Excellent

Lysette

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Lysette, it's wonderful to see your top rating of Embassy Suites by Hilton Amarillo Downtown. We greatly appreciate your feedback and are elated that you had a satisfying experience. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great being able to stay a nice hotel across from the concert hall
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Bill, we're thrilled to know Embassy Suites by Hilton Amarillo Downtown's location was a highlight for you. Being situated across the concert hall, we aim to offer a convenient location for music lovers. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and hot tub
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Ramona, it's fantastic to hear you enjoyed the pool and hot tub at the Embassy Suites by Hilton Amarillo Downtown. We love providing relaxing amenities for our guests. We hope to see you again soon!

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, quiet, relaxing!! Very good place to stay! I have found though, sometimes the front desk staff can be quite rude!
Response from Customer Service on 18 Feb 2024
Sabrina, it's wonderful to hear that you found your stay at the Embassy Suites by Hilton Amarillo Downtown to be clean, quiet, and relaxing. We appreciate your praise and will continue in our efforts to maintain this level of comfort. In regard to your experience with the front desk, we strive to offer the best service and it appears there's room for improvement. Rest assured, we'll share your feedback with our team members for further evaluation. Looking forward to welcoming you back, and we hope your next visit will exceed all expectations.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Stephanie, it's fantastic to hear that your experience at Embassy Suites by Hilton Amarillo Downtown was positive. Our team members strive to provide an excellent stay for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.