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Reviews of Americas Best Value Inn Amarillo Airport

2 out of 5
Americas Best Value Inn Amarillo Airport
3930 I-40 East, Amarillo, TX

Reviews

5.6
Rating 10 - Excellent. 78 out of 407 reviews" "
Rating 8 - Good. 56 out of 407 reviews" "
Rating 6 - Okay. 80 out of 407 reviews" "
Rating 4 - Poor. 81 out of 407 reviews" "
Rating 2 - Terrible. 112 out of 407 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities
I won’t recommend this place
Stayed 3 nights in May 2024
Response from America's Best Value Inn on 10 May 2024
We are sad to hear that after you stayed at the property during your entire stay and tried to get your room for free by complaining about issues that you didn't even notify the front desk about. After further review we are sorry about the burn mark in the comforter but what you called blood stain was not a blood stain also you abandoning one of your pets when you checked out.

4/10 Poor

Ruth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down
Stayed 1 night in Apr 2024
Response from America's Best Value Inn on 29 Apr 2024
Thank you for your review, we have forwarded your complaint to the management team

10/10 Excellent

Harmony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from America's Best Value Inn on 11 Apr 2024
Thank you for your kind review, We greatly appreciate your business and hope if your travels bring you back through you stop by again

2/10 Terrible

candelaria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is extremely rude. i travel for work & i’ve stayed in americas best value inns all over america. this is by far the dirtiest, the staff is the rudest. spend the couple extra dollars to go literally anywhere else. their sinks leak & they have BUGS. not to mention all the people on drugs that live here. cops are here every night. i do not recommend!!
Stayed 1 night in Apr 2024
Response from America's Best Value Inn on 4 Apr 2024
Thank you for staying with us. We are sorry to hear about your stay. We will look into your comments regarding staff. I wish you would have contacted the front office so that we could address some of the issues that you had. We have on record that you stayed in the room from March 14th and continued to book your room up until April 3 when you checked out.... We also had several complaints from other guests about dog feces around property that was located around your room. Also, regarding your comment about the people that live/stay here; you failed to mention that one of those people staying here was your mom who we had to remove off the property due to non-payment which is why I think this review was left in very poor taste. We hope you do what is morally right and remove this factually incorrect review.

2/10 Terrible

Patrycja

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from America's Best Value Inn on 19 Mar 2024
Thank you for your review, Wish that you had put the reason why you left us at 1/5 on score so we can improve. We hope your travels have been well

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from America's Best Value Inn on 18 Mar 2024
Thank you for your review, We wish you had put a reason behind the 2/5 so we can work on getting better. Hope your travels bring you back through the area

8/10 Good

Alison

Travelled with partner
It was good cheap place to stay
Stayed 1 night in Mar 2024
Response from America's Best Value Inn Front Desk on 13 Mar 2024
Thank you for your kind review, We greatly appreciate your business and if your travels bring you back through the area you stop by

6/10 Okay

Kristi

Disliked: Staff & service, property conditions & facilities
My bathroom had hair all over the floor and shower. Also would it cost to much to put a box of Kleenex in every room?
Stayed 2 nights in Feb 2024
Response from America's Best Value Inn Front Desk on 13 Mar 2024
Thank you for bringing this to our attention, we greatly appreciate your business. We have forwarded this to management of the housekeeping dept.

2/10 Terrible

LaAsia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room I got the heater didn’t work and the sheets on the bed was not changed it had urine on them I really would like a refund
Stayed 2 nights in Feb 2024
Response from America's Best Value Inn on 10 Feb 2024
Thank you for your review, we are sorry that the heater not working and the sheets being stained in Urine, We did move you to a different room so there will be no refund on our end.

10/10 Excellent

Helen

Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Helen,It was great to have you staying with us at Americas Best Value Inn Amarillo Airport and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Zwe

Stayed 1 night in Dec 2023
Response from America's Best Value Inn on 3 Jan 2024
Thank you for your review, We are sorry that your stay was not a 5/5. We hope your holidays were great and if your travels bring you back through the area you stop by and see us

10/10 Excellent

Destinee

Business traveller
Liked: Staff & service
Disliked: Amenities
It was an ok stay
Stayed 1 night in Nov 2023
Response from America's Best Value Inn on 28 Nov 2023
Thank you for your kind review, We greatly appreciate your business and if your travels bring you back through the area please stop by

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only stay !
This hotel is not what it appears to be online. The only accurate item was the walk in shower. This whole place need to be replaced inside and out. Room look to be clean once you first step in , but with further investigation, you will see all the roaches come out like crazy ! Then for some reason flys where in my room even though i never had door open enough for them to come in. Convenient, yes , but for a long stay. NEVER AGAIN !
Stayed 3 nights in Nov 2023
Response from America's Best Value Inn on 18 Nov 2023
Thank you for your review, We are truly sorry that your stay was not a 10/10. You could have contacted the front office and we would have been gladly to move you rooms.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
It was fine for one night it just needs updating
Stayed 1 night in Sep 2023
Response from America's Best Value Inn on 3 Oct 2023
Thank you for staying with us at America's Best Value Inn. We have forwarded your suggestion to management. If your travels bring you back through the area stop by

2/10 Terrible

Whitney

Stayed 1 night in Sep 2023
Response from America's Best Value Inn on 3 Oct 2023
Thank you for your review, We are sorry that your stay wasnt a 5/5. We wish you would have put the reason behind your scoring so we can work on getting better

6/10 Okay

Jatinder

Stayed 3 nights in Sep 2023
Response from America's Best Value Inn on 29 Sept 2023
Thank you Jatinder for staying with us at America's Best Value Inn. We greatly appreciate your business

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from America's Best Value Inn on 31 Aug 2023
Thank you for your review, we are sorry your stay wasnt a 10/10. If you would have put a reason behind the rating we could have made sure we handled any issues

10/10 Excellent

Lil

Stayed 1 night in Aug 2023
Response from America's Best Value Inn on 2 Sept 2023
Thank you for your kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by again

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall clean and safe place
Stayed 1 night in Aug 2023
Response from America's Best Value Inn on 12 Aug 2023
Thank you for your kind review, we greatly appreciate your business and if your travels bring you back through the area you stop by

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Front clerk was polite, kind, and very helpful. The room was great. Had a good nights sleep.
Stayed 1 night in Aug 2023
Response from America's Best Value Inn on 7 Aug 2023
Thanks for the kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by

4/10 Poor

Eric, Pflugerville

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely an old ran down, not maintained property. Looks and feels exactly like a hooker for the hour type of place. After 12 hrs on the road, this is a cheap place for a quick night sleep but DEFINITELY wouldn't stay here longer than that. This place is in need of serious updating and repair, not to mention the shady questionable environment around seems unsafe of unsavory characters. The office staff are nice but thats literally all this place has going for it. I surely wouldn't bring little kids here. The room was bare, old, basic, shower stall too too small. Overall, for the one night price, it was doable. But beyond that, I'd go somewhere else.
Stayed 1 night in Jul 2023
Response from America's Best Value Inn Amarillo Airport on 1 Aug 2023
Thank you for staying with us at America's Best Value Inn, We are sorry that your stay was not a 5 out of 5. We have forwarded your complaints to management. Thanks again for staying with us

6/10 Okay

Karla

Stayed 1 night in Jul 2023
Response from America's Best Value Inn on 22 Jul 2023
Thank you for your kind review, we greatly appreciate your business and hope if your travels bring you through please stop by

2/10 Terrible

Christina

Stayed 1 night in Jul 2023
Response from America's Best Value Inn on 18 Jul 2023
Thank you for your review, We are sad to see that your stay wasnt a 10/10

10/10 Excellent

Saw

Stayed 1 night in Jul 2023
Response from America's Best Value Inn on 18 Jul 2023
Thank you for your review, We are glad to see that your stay was a 10/10.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay for the price. Front desk guy was nice. If you’re looking just to sleep, this is the place. AC was extremely cold.
Stayed 1 night in Jul 2023
Response from America's Best Value Inn on 11 Jul 2023
Thanks for your kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by

10/10 Excellent

Cavis

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite go to
Stayed 1 night in Jul 2023
Response from America's Best Value Inn on 4 Jul 2023
Thank for the kind review, we greatly appreciate your business

10/10 Excellent

Cavis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing. Always above and beyond.
Stayed 1 night in Jun 2023
Response from America's Best Value Inn on 1 Jul 2023
Thank you for your kind review, We greatly appreciate your business and if your travels bring you back through the area please stop by

10/10 Excellent

Cavis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome
Stayed 3 nights in Jun 2023
Response from America's Best Value Inn Amarillo Airport on 29 Jun 2023
Thank you for your kind review, we greatly appreciate it and if your travels bring you back through the area stop by

10/10 Excellent

Cavis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Jun 2023
Response from America's Best Value Inn Amarillo Airport on 26 Jun 2023
Thank you for your kind review, we greatly appreciate your business and if your travels bring you back through our area stop by

10/10 Excellent

Cavis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from America's Best Value Inn Amarillo Airport on 23 Jun 2023
Thank you for your 5 star review, we greatly appreciate your business and if your travels bring you back through the area stop by again

8/10 Good

Brady

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from America's Best Value Inn on 20 Jun 2023
Thank you for your review, we greatly appreciate it and hope if your travels bring you through the area you stop by again

10/10 Excellent

Ricardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jun 2023
Response from America's Best Value Inn Amarillo Airport on 16 Jun 2023
Thank you for your kind review, we greatly appreciate your business and if your travels bring you back through our area you stop by again.

2/10 Terrible

Ro

Stayed 1 night in May 2023
Response from America's Best Value Inn Amarillo Airport on 24 Jun 2023
Thank you for your review, I am sorry that your stay wasnt a 5 out of 5. Since you didn't let us know what the issues were during your stay we can't work to get better.

4/10 Poor

Scott

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you are on a VERY low budget this is youd place. I traveled with dpousr, dog snd cat. Im sorry just because I have animals doesnt mean I have to sleep in a dog pin. When the A/c kicked in it made the smell worse. Im not totally blaming motel. Shame on other people for not potty training your animals . I will suggest for hotel to invest in a product called Alive. It kills the urine smell where other animals wont mark their territory. I had to use the sheet as a face mask as I slept. The picture on Expedia did not match what I saw in person. Not even the landscaping. I will no longer trust Expedia on booking hotels.
Stayed 1 night in May 2023
Response from America's Best Value Inn on 1 Jun 2023
Thank you for your review, We are truly sorry that your stay was not up to your standards. We have forward your complaints to the management team and will work to get better. Thanks again for staying with us

6/10 Okay

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The staff member at the reception desk was helpful, friendly and kind. The room was clean and comfortable. The grounds were improved from our last visit. There was less trash and less dog droppings.
Stayed 1 night in May 2023
Response from America's Best Value Inn on 28 May 2023
Thank you for staying with us at America's Best Value Inn. We greatly appreciate your business and area glad to see that we have improved since your last visit. We strive to make sure customers are taken care of.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities. Smelled a little stuffy but we turned on the a/c and it felt much better after. The mini fridge re-froze our ice, which is more than can be expected from most mini refrigerators. Building looks old but some stuff looks redone and its clean. Would stay here again. :)
Stayed 1 night in May 2023
Response from America's Best Value Inn on 27 May 2023
Thank you for staying with us at America's Best Value inn. We greatly appreciate your business and hope if your travels bring you back through our area you stop by

2/10 Terrible

Ro

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were still dirty old food still in the fridge
Response from America's Best Value Inn on 4 Jun 2023
We are truly sorry that happened during your stay, did you notify that front desk in regards to this we would have gladly moved you to a different room with no issues.

6/10 Okay

Jessica

Stayed 1 night in May 2023
Response from America's Best Value Inn on 6 Jun 2023
Thank you for your review, we greatly appreciate your business. If your travels bring you back through the area please stop by

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Staff & service
Room is clean and bed’s comfortable. Shower head in our room (106) drips onto the floor creating a possible slip hazard, helps to aim it to the back of shower. The grounds are unkempt with occasional piles of dog poop. Staff members are friendly and helpful.
Stayed 1 night in May 2023
Response from America's Best Value Inn Amarillo Airport on 15 May 2023
Thank you for you review, we greatly appreciate guests like yourself. We have passed on your complaints in regards to shower head and the grounds being unkempt.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Retired vet
For 44$ a night it’s worth the money and the morning take along grab bag is a good idea, it just needs juice choices to elevate the idea. …. Staff was very helpful and full of kindness …. I can say yes stay here when money is your main issue… it’s a good bed to sleep on.
Stayed 2 nights in May 2023
Response from America's Best Value Inn Amarillo Airport on 15 May 2023
Thank you for your kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by. We have also notified management in regards to your suggestions

10/10 Excellent

Sara

Stayed 1 night in Apr 2023
Response from America's Best Value Inn Amarillo Airport on 22 Apr 2023
Thank you for your kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by. RR

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had been driving for 12 hours and we where exausted, we where able to check in with no problem. Yes its a older building, but the rooms where clean and the woman at the front desk was super sweet. We checked in at 11 pm and she made it quick and easy
Stayed 1 night in Apr 2023
Response from America's Best Value Inn Amarillo Airport on 17 Apr 2023
Thank you for your kind review, we greatly appreciate your business and hope if your travels bring you back through the area you stop by.

2/10 Terrible

Rosa

Stayed 1 night in Mar 2023
Response from America's Best Value Inn Amarillo Airport on 3 Apr 2023
Thank you for staying with us at America's Best Value Inn Amarillo Airport. I am sorry that you stay was not a 10/10. We wish you would have put what you didn't like in regards to your stay so we can work on getting better.

2/10 Terrible

Valdir

Disliked: Cleanliness, property conditions & facilities
duty, not even dust but trash inside de room
Stayed 1 night in Mar 2023
Response from ap on 27 Mar 2023
Thank you for your feedback. Sorry you did not have a good stay. We will look into your issue.

10/10 Excellent

Jeff

Stayed 1 night in Mar 2023
Response from America's Best Value Inn Amarillo Airport on 23 Mar 2023
Thank you for staying with us at America's Best Value Inn Amarillo Airport. We greatly appreciate guests like your self and hope that the rest of your travels are wonderful. We hope if your travels bring you back through our area you stop by

6/10 Okay

Glen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from America's Best Value Inn Amarillo Airport on 19 Mar 2023
Thank you for staying with us at America's Best Value Inn Amarillo Airport. We greatly appreciate your business and hope if your travels bring you back through the area you stop by and see us

10/10 Excellent

Perlita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and clean
It was a nice room and clean, I was very impressed for the price I was very pleased, I would recommend it to a friend
Stayed 1 night in Mar 2023
Response from ABVI on 17 Mar 2023
Thank you for staying with us. We are glad that you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As I stated yesterday, there was a family fight going on and when we went to our room we were cussed out. We called the manager. He said police was called but did not show up. The clerk at the motel had the people to leave. We felt the place was not safe. The clerk ushered us to our car and he told us that he would refund charges to the room since we did not used and not safe. The inside of the room was below standards. I would suggest Expedia stop listing them since it would reflect good on Expedia.
Stayed 1 night in Mar 2023
Response from America's Best Value Inn Amarillo Airport on 12 Mar 2023
Thank you for leaving us this review, This review has been passed along to management and we strive to make our guests feel safe when they stay with us. We are sorry that when you tried to stay there was an incident which we got handled as quickly as our local authorities would respond.

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best you’ll get for a low price fr everything was great and friendly friendly staff
Stayed 2 nights in Mar 2023
Response from ABVI Amarillo Airport on 7 Mar 2023
Thank you for staying with us at America's Best Value Inn Amarillo Airport. We greatly appreciate customers like yourself.

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the understanding of owner
Stayed 1 night in Mar 2023
Response from ABVI Amarillo Airport on 5 Mar 2023
Thank you for staying with us at America's Best Value Inn Amarillo Airport. We greatly appreciate your business.