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Reviews of Unlock By Goldfinch Sakaleshpur

3.5 out of 5
Unlock By Goldfinch Sakaleshpur
Maleya Manor, Ashwini Estate, Harihalli, Alur, Karnataka

Reviews

8.6

Excellent

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Bhaskar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vinay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quite place to relax. Very very humble and helpful staffs. Food was also very good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful home stay !!
Excellent property , well maintained , very helpful staff . Excellent food . It’s nestled within a coffee estate. Beautiful. Highly recommend this place !! Pros : has all outdoor games , snooker , foose ball . Cons : has no Wi-Fi , no TV inside room , it is in a common hall . Go to enjoy a Wi-Fi free vacation . They do not let you wear outside slippers inside the home stay , the roof design though amazing has minor leaks in edges during monsoon . So please make sure to take home slippers for elderly.
Stayed 2 nights in May 2023

8/10 Good

Shiva

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was well furnished & stylishly decorated. But the staff with whom we were interacting was very unhelpful. We were asked to remove our footwear before we enter the house for dining. It was very uncomfortable to walk on cold floors in winter. We asked for sweet Pongal and cauliflower & potato parathas as it was our Pongal festival. We were informed rather crudely that u can have either potato or cauliflower Paratha n not both. We give only 2 items. It’s our rule! We requested for hand towels/napkins and bath mats for shower area, in our bathrooms and we were told it’s not provided. The drain of the shower area in the bathroom was clogged n water was all over the bathroom when we had bath. The Aircon and lights stopped working in the night-soon after we went to sleep and electricity was only restored in the morning. No backup! So we found the property service to be very rigid n inflexible. Plus the facilities are nothing to write home about. They are poor to say the least. A warped carrom board is kept for guests use. For the price we paid, it’s most certainly a sad property. I wouldn’t recommend it to anyone.

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint cottage, intricately furnished, ornate furniture, peaceful place within a coffee plantation.
Stayed 2 nights in Oct 2021

4/10 Poor

Raghav

Travelled with partner
Disliked: Staff & service, amenities
The caretaker was confused as to the category of the room we had booked. He claimed that Expedia has wrong listing on the room category and tried to pass off a lower category room to us.
Stayed 1 night in Sep 2021
Response from Devaraj on 3 Oct 2021
Dear Mr. Raghav, Greetings from Goldfinch Mangalore...!!!!!! Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on some aspects of your hotel experience. We have put in better systems and process to ensure repeat occurrences do not happen again. We are also upgrading some of the product aspects of the hotel based on your feedback. It is our endeavor to ensure all guests have a comfortable and satisfying experience with us, and we do understand how you must have felt on this account. Please be rest assured that due diligence on this matter has been given, and we will correct this immediately. Please do let me know if I can be of any assistance in the future, and I would very much appreciate if you give us another opportunity to ensure that we can create a near perfect experience at hotel goldfinch Mangalore on your next visit. Thanking you once again for your support and my apologies once again.

10/10 Excellent

sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to UNLOCK!
It was an amazing experience. Excellent location right in the midst of Coffee estate. Entire staff was courteous. Spacious Room and clean. Scrumptious food was served! Also, indoor activities were good. Thanks to Mr. Ponnanna and Chef Shankar.
Stayed 1 night in Aug 2021
Response from Devaraj on 28 Sept 2021
Dear Guest, Greetings from Unlock By Goldfinch...!!!!! It has been a pleasure to host you at Unlock by Goldfinch. Thank you for choosing with us and we hope had a memorable experience. Thank you for sharing your experience. your feedback is important to us to improve our service standards and we will try to provide the expected, extended up to the mark services sooner. Request you to please promote us with your friends and family members who would like to visits Mangalore and to avail the price benefit to them.