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Reviews of Rahat Palace Hotel

5 out of 5
Rahat Palace Hotel
29/6 St. Satpaev Avenue, Almaty

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 180 reviews" "
Rating 8 - Good. 73 out of 180 reviews" "
Rating 6 - Okay. 16 out of 180 reviews" "
Rating 4 - Poor. 5 out of 180 reviews" "
Rating 2 - Terrible. 7 out of 180 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice, Tarpon Springs

Stayed 1 night in May 2024

10/10 Excellent

Syuzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and very nice!
Stayed 1 night in Feb 2024
Response from Aliya Batyrbekova on 13 Mar 2024
Dear guest, Thank you so much for your kind words! We're delighted to hear that our staff was able to assist you effectively and provide excellent service. We strive to ensure that every guest has a positive experience, and your feedback reinforces our commitment to delivering exceptional hospitality. We hope to welcome you back soon for another enjoyable stay!Best regards,Rahat Palace Hotel

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service
The Rahat Palace has been our favourite hotel in Almaty for some time Most of the facilities are excellent and the food and in particular the staff who are first class The one issue is that some areas would benefit from some TLC The hotel opened circa 1994 and it is fair to say that some areas would benefit from being refreshed otherwise we always enjoy our stays and will continue to do so We had some particular issues with our last stay which we addressed directly with the hotel during our stay and which were resolved to our satisfaction
Stayed 9 nights in Dec 2023

8/10 Good

Ninoslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Stanislav

Stayed 1 night in Sep 2023

4/10 Poor

shadman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and Reception
Stayed 3 nights in Jul 2023

4/10 Poor

Valentina

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I booked President Suit for five nights. The air conditioners from 3 were not working. People at the front desk were disrespectful. Regarding the room, we did not have anything. I had to book another hotel and ran away from that place. The worst experience ever. Thank you to the Expedia team they work with, and I got a full refund in 24 hours.
Stayed 5 nights in Jun 2023

10/10 Excellent

Dilshod

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good view to mountains
Stayed 2 nights in May 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
awful
Stayed 3 nights in May 2023

2/10 Terrible

Suvrat

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Very disappointing
I had booked my room nearly 40 days before the actual stay. I called the hotel specifically to request for a non-smoking room. They confirmed the same on the call as well as via return mail. Nearly six weeks later when I enter into my room, the pungent smell makes me realise it was a smoking room. I told the reception who said they have no other rooms. I then went down and demanded to speak with a Manager - after some time, they allotted me a non-smoking room. When I went to the room, I realised it was much smaller - upon calling the reception again, I was told it was indeed one category lower and that it was the only room they had. So, in more than 20 years of travelling around the world, it was the first time when a hotel messed up and then, to make up for their mistake, DOWNGRADED ME!! And none of them even had the decency to apologize, let alone offer a voucher or credit to at least make up for the fact that they charged me for a higher category room but forced me to stay in a LOWER category room. Extremely unprofessional and thoroughly disappointing
Stayed 1 night in May 2023

4/10 Poor

Gokay

Stayed 5 nights in Apr 2023

10/10 Excellent

GUILLAUME, ALISO VIEJO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel ! I stayed 10 days. I had a beautiful suite, really large. Most of the time, I had diner at the restaurant Moné : excellente and creative cuisine. At Wine store & Grill, I had a diner only one time It was good and very well done. Large breakfast the morning at the Dzhambul restaurant. There is even a vegan buffet. A lot of choice. A cook can prepare your food on demand. I recommend this hotel without any hesitation. I will come back.
Stayed 8 nights in Apr 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2023

6/10 Okay

Lukasz

Business traveller
Disliked: Property conditions & facilities, room comfort
Simple and honest
Long and problematic check-in, no conciege sevice, problem with communication in English language, rooms old, incorrecf room given, poor.breakfast options
Stayed 4 nights in Feb 2023

10/10 Excellent

Brannen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city, and a lovely place to stay at.

8/10 Good

Patrick

Stayed 2 nights in Dec 2022

10/10 Excellent

Liliya

Stayed 6 nights in Nov 2022

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the weary traveler who might have had a long journey to Almaty, this hotel is a great place to stay. Clean facilities, good food, friendly staff, and 24 hr room service. I was happy to get a cup of coffee at 430 am when I really needed it. Breakfast buffet is also very good.
Stayed 5 nights in Oct 2022
Response from Assem Amanbayeva on 9 Nov 2022
Dear Mr. FrankWe were happy to know that you was satisficed with accommodation. We are happy to see you again in Rahat Palace Hotel . Best regards.Assem AmanbayevaGuest Relation Manager

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You didn't include the breackfast, which was unpleasant surprise for me.
Stayed 11 nights in Oct 2022
Response from Assem Amanbayeva on 9 Nov 2022
Dear Mr. Leon,Thank you very much to choose Rahat Palace Hotel . Regarding to your reservation you didn't add breakfast, that why was not included. Best regards.Assem AmanbayevaGuest Relation Manager

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

2/10 Terrible

Denise

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Initially liked the floor plan but ultimately found it inconvenient. The lasting impression was that - with exception of one waiter and one very helpful and competent manager - the staff was unfriendly. They did not smile or greet guests and were often even resistant to help guests unless the guest insisted. There were other things: A 24-hour restaurant that looked closed at night because there was almost no lighting. A key card door system that went down and temporarily locked guests out of their rooms. A bed with a broken bedframe. Weak air conditioning. Would not stay here again or recommend it to anyone.
Stayed 6 nights in Sep 2022
Response from Assem Amanbayeva on 6 Oct 2022
Dear Mrs. Denise.Thank you very much for sharing your sincere feedback. I regret to see that on this occasion your experience did not live up to your expectations. Rest assured your feedback has been raised to the heads of the Dpts involved in order to prevent any recurrence and to ensure our standards are always followed. Please accept our apologies for any inconveniences caused.Best regards.Assem AmanbayevaGuest Relation Manager

8/10 Good

Daniya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated carpets emitting unfresh smell
Stayed 5 nights in Sep 2022
Response from Assem Amanbayeva on 28 Sept 2022
Dear Mrs.Daniya.First of all we would like to thank you for taking the time to share with us your feedback about your last stay in Rahat Palace Hotel. We feel very sorry to see the incidents experienced regarding your room , please accept our apologies for any inconveniences caused. I remain at your entire disposal for any further assistance or information you may require. Kind regards.Assem AmanbayevaGuest Relation Manager

10/10 Excellent

Bauyrzhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are old but the hotel is very nice
The rooms are a bit outdated but has a balcony and overall very clean, it might be the best hotel in this price range. The breakfast is great and lobby is beatiful, and has a restaurant in the middle thar works late.
Stayed 3 nights in Sep 2022
Response from Assem Amanbayeva on 21 Sept 2022
Dear Mr. Bauyrzhan.We are very pleased to see that you have enjoyed our facilities so much and thank you very much for taking the time to leave us your feedback. We invite you to return and we will continue to improve to offer excellent service to all our guests. Best regards.Assem AmanbayevaGuest Relation Manager

8/10 Good

Oleg, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is nice in general, but needs the repair- carpet, trimmings etc. The amenities are very good- sauna and swimming pool. In walking distance a lot of dining options.
Stayed 2 nights in Aug 2022
Response from Assem Amanbayeva on 21 Sept 2022
Dear Mr. Oleg.Thank you very much for sharing your sincere feedback. Said that ,I am sorry to see that you found the room reserved not up to your expectations. Please receive our apologies for any inconveniences caused in this regards. Rest assured we take good note of your comments to improve our services and facilities day by day. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager

6/10 Okay

TARIQ

Travelled with family and small children
Disliked: Property conditions & facilities
فندق جميل من الخارج وضعيف من الداخل اولا يحتاج ادارة تتابع موضوع صيانة المبني ، ابواب خربانة مكيفات عطلانة اثاث قديم حقين النظافة لايقومون بشغلهم مناسب السعر مقارنة في في اسعر الفنادق الاخرى ولكن لن ارجع للفندق بهذا الشكل ، بعض الاخوات في الرسيبشن تحاول مساعدتك لكن ليس بيدها شي ، فندق فيه نت وبهو ممتاز ومواقف ومطعم لاباس به فقط يحتاج ادارة
Stayed 3 nights in Jul 2022

10/10 Excellent

Joahna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff.
Stayed 3 nights in Jul 2022
Response from Assem Amanbayeva on 19 Aug 2022
Dear Mrs. Joahna .Greetings from Almaty! Thank you for having chosen the Rahat Palace Hotel Almaty during your trip to our town as well as for posting a great review regarding your stay among us. We are more than glad to know you have enjoyed a wonderful experience in Almaty. Our entire team is delighted to hear that the warm and personalized service highlighted your experience. High quality level is a must for us and searching for the excellence is our main goal. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager

10/10 Excellent

Gulkhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything, was very organized.
Stayed 1 night in Jun 2022
Response from Assem Amanbayeva on 30 Jun 2022
Dear Mr. Gulkhan. Thank you for this wonderfull feedback that motivate us to continue offering every day a better service, We are happy you enjoy our customer service and the position and services of your room .We will be very happy to see you back. Thanks and wish you a lovely day. Best regards. Assem Amanbayeva Guest Relation Manager

10/10 Excellent

Otto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere.
Stayed 1 night in Jun 2022
Response from Assem Amanbayeva on 30 Jun 2022
Dear Mr.Otto. We are very pleased to see that you have enjoyed our facilities so much and thank you very much for taking the time to leave us your feedback. We invite you to return and we will continue to improve to offer excellent service to all our guests. Best regards Assem Amanbayeva Guest Relation Manager

2/10 Terrible

Yang

Travelled with group
Disliked: Staff & service, amenities
Worst 5 star hotel Broken AC unit, engineer couldn’t fix, hotel wouldn’t provide an alternative room and told me to keep the balcony door open for the whole night.
Stayed 1 night in May 2022
Response from Assem Amanbayeva on 30 Jun 2022
Dear Mr. Yang, First of all, we would like to thank you for choosing the hotel during your time in the city and specially for helping us with your comments to keep improving in every single detail. Nevertheless, we want to extend our most sincere apologies for the broken AC in your room. We inform you we will share your feedback with our maintenance team for them to carry out. To conclude, we wish we can host you once again in the future whenever your travel needs brings you back to Almaty and offer you an improved experience, you will not forget. Best regards. Assem Amanbayeva Guest Relation Manager

10/10 Excellent

ZHANAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel since 1994 year.I want to come back again in the next winter!
Stayed 2 nights in Mar 2022
Response from Assem Amanbayeva on 28 Mar 2022
Dear Mr. Zhanat, Please know that your gratifying feedback and high rating are very important for our hotel team since such comments as yours inspire us to keep the standards high, implement necessary improvements, and,indeed, ensure comfortable accommodation period for our guests. It should be outlined that it was our pleasure to have you staying with us, and we will be glad to welcome you back to Rahat Palace Hotel to show you our care. Looking forward to welcoming you back to our hotel when your plans will lead you to our city again. Best regards, Assem Amanbayeva Guest Relation Manager

10/10 Excellent

ZHANAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There work very brave people who despite the January riots in Almaty, remained very smiling and friendly.
Stayed 27 nights in Jan 2022
Response from Assem Amanbayeva on 23 Feb 2022
Dear Mr.Zhanat, Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Assem Amanbayeva Guest Relation Manager

8/10 Good

Marianna

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2021
Response from Assem Amanbayeva on 2 Dec 2021
Dear Mrs.Marianna. Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. We appreciate you highlighting our facilities, I am so glad you had the chance to enjoy our spa сenter and our services. It would be our pleasure to welcome you back again! Best regards, Assem Amanbayeva Guest Relation Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Assem Amanbayeva on 2 Dec 2021
Dear Guest, Thank you for choosing Rahat Palace Almaty for your stay and sharing your experience with us and other travelers. We are happy to know that you enjoyed your stay in room. We are looking forward to welcome you whenever your travels bring you back in Almaty city! Best Regards, Assem Amanbayeva Manager Guest Relations

8/10 Good

Viacheslav

Business traveller
Liked: Cleanliness, staff & service, amenities
fine
Stayed 5 nights in Oct 2021
Response from Асем Аманбаева on 9 Nov 2021
Уважаемый г-н Вячеслав, Благодарим Вас за отзыв о нашем отеле и высокую оценку. Нам было приятно узнать, что проживание у нас Вам понравилось. Мои коллеги очень старались сделать Ваше пребывание у нас максимально комфортным. Наш персонал гордится высокими стандартами нашего обслуживания, поэтому Ваше мнение очень важно для нас. С уважением, Асем Аманбаева Менеджер по связям с гостями

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almaty short break
Отличный отель в центре города, немного требующий обновления особенно в фитнес-зале, но за свои деньги прекрасный вариант.
Stayed 2 nights in Oct 2021
Response from Асем Аманбаева on 3 Nov 2021
Уважаемый г-н Vitaliy, Благодарю Вас, за интерес проявленный к отелю Rahat Palace. Высокий балл является большим стимулом, и помогает нам поддерживать и продолжать совершенствовать наши стандарты. Так же позвольте заверить Вас, что реновация гостиницы находится на стадии обсуждения, и мы надеемся, что в скором времени мы сможем порадовать Вас новым обличием! С нетерпением ожидаем нашей следующей встречи с Вами! с уважением, Асем Аманбаева Менеджер по связям с гостями

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2021
Response from Assem Amanbayeva on 25 Oct 2021
Dear Guest, Thank you for choosing Rahat Palace Hotel, Almaty, and for your feedback. Please also accept our special thanks for the positive comments regarding our property. We sincerely hope that on your next visit to the Almaty you will stay at Rahat Palace Hotel, Almaty, again. Kind Regards, Assem Amanbayeva Guest Relation Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Visit
Just familiar and friendly at Rahat Hotel. Good food and great spa.
Stayed 2 nights in Oct 2021
Response from Assem Amanbayeva on 25 Oct 2021
Dear Mr.Mark, Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. We appreciate you highlighting our facilities, I am so glad you had the chance to enjoy our spa сenter and our services. It would be our pleasure to welcome you back again! Best regards, Assem Amanbayeva Guest Relation Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and convenient
I have stayed at Rahat many times. Familiar, comfortable. The staff are always very helpful. The spa has great massage.
Stayed 1 night in Oct 2021
Response from Assem Amanbayeva on 20 Oct 2021
Dear Mr.Mark. Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. We appreciate you highlighting our facilities, I am so glad you had the chance to enjoy our spa сenter and our services. It would be our pleasure to welcome you back again! Best regards, Assem Amanbayeva Manager Guest Relation

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
-
Stayed 1 night in Jul 2021

8/10 Good

Douglas

Stayed 3 nights in Jun 2021
Response from Assem Amanbayeva on 7 Jul 2021
Dear Mr.Douglas. Let me thank you for taking the time to share your positive feedback regarding your stay with us. We are happy to know you enjoyed your stay and we would be thrilled to have the chance of welcoming you back in the near future. Warm regards, Assem Amanbayeva Guest Relation Manager

6/10 Okay

YODGORA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in May 2021
Response from Assem Amanbayeva on 28 Jun 2021
Dear guest, Let me thank you for taking the time to share your positive feedback regarding your stay with us. We are happy to know you enjoyed your stay and we would be thrilled to have the chance of welcoming you back in the near future. Warm regards, Assem Amanbayeva Guest Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Rakhat Palace is still a lovely hotel with great beds and nice rooms, but the public areas are definitely showing signs of neglect - the carpet is clean but is in below-average condition, for example. The staff at the breakfast buffet is wonderful, but the selection of items available is greatly diminished from years past. I would stay there again, but I would not be excited about it.
Stayed 3 nights in Mar 2021
Response from Assem Amanbayeva on 5 Apr 2021
Dear guest, Thank you for choosing Rahat Palace Hotel. We are happy to know that you enjoyed your stay in room. And thank you for your comments about staff and breakfast. We are looking forward to welcome you whenever your travels bring you back in Almaty! Best regards, Assem Amanbayeva Manager guest relation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still a good hotel, although over the last few years general services have deteriorated a bit. However given price / quality / location ratio it is a value for money. Be aware about breakfast set up during corona pandemic - main restaurant is closed so they serve it at the lobby; no more buffet but pre ordered breakfasts with rather basic choices. Breakfast time 7-10am with extra half an hour during weekends and public holidays. Spa centre is open from 10am until 10pm these days. Still good although some equipment in running and cycling room is out of service for several years now. Gym is still fine though. Swimming pool, sauna and other wet zones are still good as well.
Stayed 3 nights in Dec 2020
Response from Assem Amanbayeva on 29 Dec 2020
Dear guest, Thank you for choosing Rahat Palace Hotel, Almaty, and for your feedback. Please also accept our special thanks for the positive comments regarding our property. We sincerely hope that on your next visit to the Almaty you will stay at Rahat Palace Hotel Almaty, again. Kind Regards, Assem Amanbayeva Guest Relation Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Getaway
The room was very comfortable. The staff was very helpful. I enjoyed the food in the restaurant. Massage at the spa was great! Fitness equipment in good shape. However, I forgot they have no kettle, not coffee or tea in the room. Disappointing. No mini-bar or snacks. I would really like these things to be there.
Stayed 3 nights in Dec 2020
Response from Assem Amanbayeva on 22 Dec 2020
Dear Guest, Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. We appreciate you highlighting our facilities, I am so glad you had the chance to enjoy our spa and restaurant. It would be our pleasure to welcome you back again! Best regards, Manager guest relation Assem Amanbayeva

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room itself was ok and clean. But this hotel needs a staff training for breakfast service. It took 40mins to get just omelets even we pre-ordered and time arranged a day before and finally the staff brought it without a table set... and asked a couple of times but took another 10mins without any news. Food got cold and I don't understand how he served food only..
Stayed 1 night in Sep 2020
Response from Farida Tankarova on 25 Sept 2020
Dear Guest, At the very outset, we would like to offer our sincere appreciation for choosing Rahat Palace Hotel as your trip destination in Almaty! We strive to make your experience at Rahat Palace Hotel one you will be delighted to recall. Therefore, your comments are very important to us. We are very upset knowing there were a problems with breakfast serving time - unfortunately, now we are understaffed, but we admit that this is not an excuse. Your remarks were already passed to certain department and our service will be reviewed. We do hope to have another opportunity to change your experience with us! We are looking forward welcoming you back in Rahat Palace Hotel! Kindest regards, Front Office Manager

8/10 Good

Nirlan

Stayed 3 nights in Mar 2020

8/10 Good

Kymmberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Assem Amanbayeva Manager Guest relation on 17 Feb 2020
Dear Ms/Mrs Kymmberly, Let me thank you for taking the time to share your positive feedback regarding your stay with us. We are happy to know you enjoyed your stay and we would be thrilled to have the chance of welcoming you back in the near future. Warm regards, Sincerely Yours, Manager Guest relation Assem Amanbayeva

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff in context of service in Kazakhstan and CIS.
Stayed 2 nights in Jan 2020
Response from Manager guest relation on 3 Feb 2020
Dear Mr/Mrs, We very much appreciate your comments regarding your stay at the Rahat Palace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Manager guest relation Assem Amanbayeva

10/10 Excellent

JonEric, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent almost 4 weeks at the hotel and was very pleased. The friendly staff, cleanliness and delicious food made my vacation unforgettable.
Stayed 9 nights in Jan 2020
Response from Assem Amanbayeva on 3 Feb 2020
Dear Mr.JonEric , Thank you for choosing Rahat Palace Hotel, Almaty, and for your feedback. Please also accept our special thanks for the positive comments regarding our property. We sincerely hope that on your next visit to the Almaty you will stay at Rahat Palace Hotel, Almaty, again. Kind Regards, Assem Amanbayeva Guest Relation Manager