Service level needs serious uplift, especially Room & Dining Service
Had stayed there with family & friends , booked three rooms for two night & three days.
Basic room service call takes 35 Mts to attend.
Sports rooms is pathetic.... One one Cue at pool table, carrom board out of shape...
One more addition is the total irresponsible and double standard service attitude.....Had ordered ice box at 5:30pm and was told ICE is not available, after another 45Mts, seen ice been served to other customers.....again checked for ice, they told machine is breakdown and can't serve ice.....this is absolute ridicule...
We been told swimming pool timings are 8am too 8pm and were asked to vacate at 8:15pm...very next day here were 6ppl at pool till 10pm, upon checking with executive, been told, there been no restrictions....