Exterior

Reviews of Radisson Blu Resort & Spa - Alibaug, India

5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 156 reviews" "
Rating 8 - Good. 52 out of 156 reviews" "
Rating 6 - Okay. 15 out of 156 reviews" "
Rating 4 - Poor. 12 out of 156 reviews" "
Rating 2 - Terrible. 3 out of 156 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rachita

Stayed 1 night in Mar 2024
Response from Comment from Hotel Management on 21 Apr 2024
Dear Rachita, Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your opinion. We're glad to hear that you had a satisfactory experience during your stay. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know.Warm regards,Kunal ShankerGeneral ManagerRadisson Blu Resort & Spa, Alibaug!

10/10 Excellent

Rahil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and pretty spacious!
Response from Tejesh Kasar on 7 Feb 2024
Dear Rahil Thank you for taking the time to share your feedback from your visit to Radisson Blu Resort & Spa - Alibaug, India.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort & Spa - Alibaug, India, I look forward to welcoming you back.Sincerely, Radisson Blu Resort & Spa - Alibaug, India

10/10 Excellent

Amit

Stayed 2 nights in Jan 2024
Response from Team Radisson Blu Resort & Spa Alibaug. on 20 Jan 2024
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug!Thank you for your kind words of appreciation and we are glad to hear you had a wonderful stay with us.Such positive feedback specially from an esteem guest as you, motivates and encourages us all to perform better. We look forward to welcome you back whenever you plan your next getaway.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

8/10 Good

Priya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude receptionist
Stayed 1 night in Nov 2023
Response from Pradeep Shinde on 14 Nov 2023
Dear Ms. Priya, Greetings from Radisson Blu Resort & Spa - Alibaug, India. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. Your feedback, and shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement, your opinion is of utmost importance to us, and we will make every effort to address your concerns.We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Resort & Spa - Alibaug, India in the near future. Sincerely, Team, Radisson Blu Resort & Spa - Alibaug, India

10/10 Excellent

Bindu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
well maintained.. clean. fresh feeling .. open spaces... quiet alcoves .. well curated artefacts away from the city hustle..
Stayed 1 night in Oct 2023
Response from Pradeep Shinde on 1 Nov 2023
Dear Ms. Bindu,Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

varunraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pradeep Shinde on 1 Nov 2023
Dear Mr. Varunraj,Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed the stay here. Travelled with my mom who needs wheel chair and the whole property is wheel chair friendly and the staff is very helpful and courteous. Food is delicious and there a lot of options.
Stayed 2 nights in Oct 2023
Response from Pradeep Shinde on 1 Nov 2023
Dear Ms. Pooja, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good stay!
No hand towels, no tissues. On asking for mini bar items, they said no consumption so they don’t keep mini bar. On ordering room service, no cutlery or extra Bowls were sent. No salad or condiments sent with the Indian food. We were not given late check out due to entire hotel being booked for an event, however availability was there for all rooms online.
Stayed 1 night in Oct 2023
Response from Pradeep Shinde on 14 Nov 2023
Dear Guest,Greetings from Radisson Blu Resort & Spa - Alibaug, India. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. Your feedback, and shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement, your opinion is of utmost importance to us, and we will make every effort to address your concerns.We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Resort & Spa - Alibaug, India in the near future. Sincerely, Team, Radisson Blu Resort & Spa - Alibaug, India

10/10 Excellent

Atul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained property. Thoughtful and courteous staff. Awesome breakfast spread. Loved every minute of my stay.
Stayed 3 nights in Jun 2023
Response from Pradeep Shinde on 16 Sept 2023
Dear Mr. Atul, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Tathagata

Stayed 1 night in Sep 2023
Response from Pradeep Shinde on 16 Sept 2023
Dear Mr. Tathagata, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

8/10 Good

aakash

Stayed 1 night in Aug 2023
Response from Pradeep Shinde on 26 Aug 2023
Dear Mr.Aakash, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

DEEPTI

Stayed 1 night in Jun 2023
Response from Front Office Manager on 12 Jul 2023
Dear Ms. Deepti, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Priyanka

Stayed 2 nights in Jun 2023
Response from Pradeep Shinde on 26 Jun 2023
Dear Ms. Priyanka, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

PRATHAMESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Pradeep Shinde on 26 Jun 2023
Dear Mr. Prathamesh, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback on your experience with us.We are delighted that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe that the small details make a big impression and help us create exceptional moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay was amazing and relaxed. We got a free upgrade on account of being a Hotels.com Gold member.
Stayed 2 nights in May 2023
Response from Pradeep Shinde, on 1 Jun 2023
Dear Mr. Ashish, Greetings from Radisson Blu Resort & Spa Alibaug, India! It was indeed a pleasure to have you with us on your recent visit. We truly appreciate your taking the time to share candid feedback about your stay on Trip Advisor. nothing rejoices us more than receiving such happy reviews from our patrons. Comments such as these always encourage us to enhance our efforts to provide the best in hospitality and service.On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for the opportunities, and we hope to see you again when your travels bring you back to the area!SincerelyTeam Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Property
Stayed 2 nights in Apr 2023
Response from Front Office Manager on 1 Jun 2023
Dear Mr. Ankit, Greetings from Radisson Blu Resort & Spa Alibaug, India! It was indeed a pleasure to have you with us on your recent visit. We truly appreciate your taking the time to share candid feedback about your stay on Trip Advisor. nothing rejoices us more than receiving such happy reviews from our patrons. Comments such as these always encourage us to enhance our efforts to provide the best in hospitality and service.On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for the opportunities, and we hope to see you again when your travels bring you back to the area!SincerelyTeam Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Aadil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Front Office Manager, on 1 Jun 2023
Dear Aadil, Greetings from Radisson Blu Resort & Spa Alibaug, India! It was indeed a pleasure to have you with us on your recent visit. We truly appreciate your taking the time to share candid feedback about your stay on Trip Advisor. nothing rejoices us more than receiving such happy reviews from our patrons. Comments such as these always encourage us to enhance our efforts to provide the best in hospitality and service.On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for the opportunities, and we hope to see you again when your travels bring you back to the area!SincerelyTeam Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Jay Rawale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Front Office Manager on 19 Oct 2022
Dear Mr. Jay,Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback of your experience with us.We are delighted to read that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe, that it is the small details which make a big impression and help us to create very special moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Front Office Manager on 19 Oct 2022
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback of your experience with us.We are delighted to read that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe, that it is the small details which make a big impression and help us to create very special moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

Tejal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect staycation
its an amazing property with choice of resturants, staff is very courteous and lot of activities are there to spend time.
Stayed 1 night in Feb 2022
Response from APARUP BISWAS on 24 Feb 2022
Dear Guest, Thank you for sharing feedback of your recent stay with us. To know that we were able to orchestrate a relaxing and blissful stay for you gives us immense pride. On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Blu Resort & Spa - Alibaug, India

10/10 Excellent

Pavan

Stayed 2 nights in Dec 2021
Response from Front Office Manager on 19 Oct 2022
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug!It was indeed a pleasure to have you stay at Radisson Blu Resort & Spa Alibaug, and thank you for sharing feedback of your experience with us.We are delighted to read that you had an enjoyable stay and that the team looked after you well. Our team is committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe, that it is the small details which make a big impression and help us to create very special moments for our guests. I have shared your compliments with our team, for whom it will be a tremendous source of inspiration.The team and I look forward to your continued visits and we assure you of our best service and attention at all times.Kindest Regards, Team Radisson Blu Resort & Spa Alibaug.

10/10 Excellent

MANOJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best holiday location near Pune and Bombay.
Excellent property for a holiday or corporate event. F&B is the best and names to mention - Sonu, Abhishek, Manoj Kandar, Gaurav and others. Scores on ambience, privacy, courtesy, wide food options - local and international and above all good service.
Stayed 3 nights in Nov 2021
Response from Aparup Biswas on 10 Dec 2021
Dear Guest, Thank you for sharing feedback of your recent stay with us. To know that we were able to orchestrate a relaxing and blissful stay for you gives us immense pride. On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Blu Resort & Spa - Alibaug, India

10/10 Excellent

Badruddin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2021
Response from Aparup Biswas on 10 Dec 2021
Dear Guest, Thank you for sharing feedback of your recent stay with us. To know that we were able to orchestrate a relaxing and blissful stay for you gives us immense pride. On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Blu Resort & Spa - Alibaug, India

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Aparup Biswas on 22 Oct 2021
Dear Guest, Thank you for sharing feedback of your recent stay with us. To know that we were able to orchestrate a relaxing and blissful stay for you gives us immense pride. On behalf of our entire staff at Radisson Blu Resort & Spa - Alibaug, India we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Blu Resort & Spa - Alibaug, India

4/10 Poor

Nirav

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2021

10/10 Excellent

Sushma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Break
Second visit. Pleasant stay. Good food.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021
Response from Aparup Biswas on 21 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

8/10 Good

Saurin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Aparup on 6 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

Shandilya Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Aparup on 6 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

8/10 Good

Dimple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property for Weekend stay
The hotel was very good, comfortable stay, good food and very good service. Good indoor and outdoor activities.
Stayed 3 nights in Jan 2021
Response from Aparup on 6 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

NINAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Aparup on 6 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

RAJIV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, The rooms were very spacious and we'll maintained. the bathroom had the bath tub. The swimming pool is gorgeous however due to restrictions it was closed. Breakfast had a good variety.
Stayed 2 nights in Jan 2021
Response from Aparup on 6 Feb 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Food quality needs to be upgraded
Stayed 2 nights in Jan 2021
Response from Aparup on 13 Jan 2021
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you have enjoyed your stay. We have made a note of your feedback regarding the food, same is shared with the team for an attention. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

8/10 Good

Deepali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay and everything was just perfect. Only couldn't find good deals on food.
Stayed 2 nights in Jan 2021
Response from Aparup on 13 Jan 2021
Dear Ms. Deepali, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you have enjoyed your stay. We do have buffet which are already discounted. sad to note no one has informed you about that. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend destination
The stay was amazing. Wonderful property and very good food
Stayed 1 night in Dec 2020
Response from Aparup on 5 Jan 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

6/10 Okay

Aniruddha

Travelled with group
Disliked: Staff & service
After lot of deliberation, me and my wife finally took a bold step to have a short holiday during this pandemic.
Stayed 2 nights in Dec 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

6/10 Okay

Ravindra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff support is not good exceptionally from reception.
Stayed 1 night in Dec 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug. Thank you for taking the time out in sharing your valuable feedback. It is most unfortunate to find out your comments about your recent stay and the unpleasant experience you had to encounter. Kindly accept our sincere apology with our promise of rectifications into the areas you have indicated. Your feedback has been shared with the team for an immediate attention. Hope you have enjoyed rest of your stay at the resort. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Look forward to welcoming you again. Sincerely Team Radisson Blu Resort & Spa Alibaug.

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed on many brands of 5 star hotels and resorts. My fair comment: the room amenities are done well but the whole overall hotel fall short of a real international 5 stars standard. The breakfast was short with little varieties of choices of food. Being near the beach, surprisingly the hotel cut cost on seafood dishes. The Hotel restaurant Verandah serve pancake but we cannot find honey which it took them ages to bring some to us. The staff around the hotel don't greet guests when they see them. The staff in general are not really friendly except only for the team in Concierge who are quite on the ball and the housekeeping who are responsive. The hotel toilets are not really clean, the corners are with fungus.
Stayed 2 nights in Dec 2020
Response from Aparup on 30 Dec 2020
Dear Guest, Greetings from Radisson Blu Resorts & Spa Alibaug! Thank you very much for taking the time to provide us feedback about your recent stay with us. I am concerned to learn your experience with our Team. I completely understand that your impression of our hotel is tainted by this experience, but I would like to assure you that what you experienced was an exception and not the standards followed by Radisson Blu Resorts & Spa Alibaug. Please accept my sincerely apologies and rest be assured that we have taken this up with the respective team members on a serious note. It is only through concerned individuals like yourself we are able to identify areas where we need enhance our services. It is very disheartening to learn that at times we falter in our services, but a feedback from a valued guest like you help us in improvising our processes and serve better to our guests. You are our esteemed guest and we look forward to having you with us again in near future, hoping that you would give us another opportunity to rectify the same. Sincerely Team Radisson Blu Resort & Spa Alibaug.

4/10 Poor

Sachin, Pune

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service at all the restaurants was pathetic. Even though restaurants were not crowded, they took a long time to bring our food. I had to follow up with them three-four times before we got our food. There is a mosquito problem at the property, so we had to keep our balcony doors closed at all times. The mosquito racket and mosquito repellent in the room were not working. Even after calling the lobby, they did not provide replacement that night. The bathroom was smelly when we first entered the room, which they fixed with the help of a freshner the next day.
Stayed 3 nights in Dec 2020
Response from Aparup Biswas on 20 Dec 2020
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug. Thank you for taking the time out in sharing your valuable feedback. . It is most unfortunate to find out your comments about your recent stay and the unpleasant experience you had to encounter. We take pride in our services, team to reach perfection and it is our deepest regret to learn that your experience was anything less than exceptional. Kindly accept our sincere apology with our promise of rectifications into the areas you have indicated. Your feedback has been shared with the team for an immediate attention. Hope you have enjoyed rest of your stay at the resort. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Look forward to welcoming you again. Sincerely Team Radisson Blu Resort & Spa Alibaug.

6/10 Okay

Miti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROOM WAS SPOILER
IT WAS A NICE STAY BUT THE PROBLEM WAS THAT THE WALLS OF THE ROOM ARE SO THIN AND NOT INSULATED THAT EVEN NORMAL TALKING IN THE ROOMS IS HEARD TO NEIGHBORING ROOMS AND ON HOLIDAY WE COULD NOT TALK WITH THE FRIENDS INSIDE OUR ROOM AS LOW LEVEL TALKS WOULD DISTURB THE NEIGHBOR AND THEY WOULD COMPLAIN THIS REALLY WAS A SPOILER
Stayed 1 night in Dec 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug. Thank you for taking the time out in sharing your valuable feedback. It is most unfortunate to find out your comments about your recent stay and the unpleasant experience you had to encounter. Kindly accept our sincere apology with our promise of rectifications into the areas you have indicated. Your feedback has been shared with the team for an immediate attention. Hope you have enjoyed rest of your stay at the resort. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Look forward to welcoming you again. Sincerely Team Radisson Blu Resort & Spa Alibaug.

2/10 Terrible

Sunilkumar P

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug.

6/10 Okay

Tabish, Mumbai

Travelled with family
Liked: Staff & service, amenities
The property was good but could not enjoy as indoor and outdoor game was not available due to pandemic. Beaches and other place to visit is far away from the property.
Stayed 2 nights in Nov 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are sad to keep the restrictions but that is a part of safety protocol for our guests however we are happy to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

4/10 Poor

Puja, Mumbai

Travelled with family
Disliked: Staff & service
Property has good green lawns and outdoor sports. However the outdoor sports area has a very bad access and is away from the rest of the property. The check in check out process is very inefficient, staff was not enforcing social distancing norms during this time at all. Restaurant was crowded, saw several people without masks at all common areas of the property. We were not comfortable stepping out of our room due to this crowding at restaurants and lobby. Room service was good. Room is well maintained and nice.
Stayed 1 night in Nov 2020
Response from Aparup on 1 Dec 2020
Dear Guest, Greetings from Radisson Blu Resort & Spa Alibaug. Thank you for taking the time out in sharing your valuable feedback. It is most unfortunate to find out your comments about your recent stay and the unpleasant experience you had to encounter. We take pride in our services, team to reach perfection and it is our deepest regret to learn that your experience was anything less than exceptional. Kindly accept our sincere apology with our promise of rectifications into the areas you have indicated which are Outdoor games, and check in process. There are strict initiation for mandatory act like Mask and Social distancing which you may have noticed, Your feedback has been shared with the team for an immediate attention in this area. Hope you have enjoyed rest of your stay at the resort. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Look forward to welcoming you again. Sincerely Team Radisson Blu Resort & Spa Alibaug.

4/10 Poor

Shantanu

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Aparup on 5 Jan 2021
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice experience
Stayed 1 night in Nov 2020
Response from Aparup on 5 Jan 2021
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India

10/10 Excellent

Preeti

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Aparup Biswas on 27 Oct 2020
Dear Guest, Thank you for your rating and for taking the time to write about your experience. We are delighted to know that you have enjoyed your stay. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service was a little delayed when I asked for my baby's food to be made urgently. They should prioritize basis requests from customers.
Stayed 2 nights in Feb 2020
Response from Team Radisson Blu Resort & Spa Alibaug, India on 27 Feb 2020
Dear Guest Thank you for a perfect star rating and for taking the time to write about your experience. We greatly appreciate the support & delighted to know that you have enjoyed your stay. We have noted your feedback regarding the baby food, same is shared with the team so that none of our other guest experience the same in the future. We look forward to your next stay. Sincerely Team Radisson Blu Resort & Spa Alibaug, India