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Reviews of Hotel Nirvana

3 out of 5
Hotel Nirvana
Gharat Ali, Sribag No 3, Near ST Stand, Alibaug, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ekansh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience is good
Stayed 1 night in Oct 2023

6/10 Okay

Suman

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not so good
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
No Parking and trying to mint money!
Here it goes- 1) No hotel owned parking, they will take you to a roadside parking which is away from the hotel and on the road , so you will not be able to access your vehicle and one might wonder how safe is their vehicle. 2) on extending your checking out time by 1 hour they might charge you with Rs. 1000. But if you combine them they might discount you. 3)On check out the hotel receptionist tried to charge us with 12% extra taxes which was unnecessary. When we enquired and investigated she just let it go and billed us without that 12% . She was bluffing and try to mint money. 3) lotssss of mosquitoes. Overall rooms were okay with small kitchen platform, but faced problems due to parking and we understood they were trying to loot people and mint money their guest expense .
Stayed 2 nights in Mar 2022

2/10 Terrible

Sid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. We had to ask for towels, 2. There was no wifi, 3. There was no refrigerator or coffee/tea kettle, 4. Inspite of that, you couldn't even provide us ice, 5. Room was stinking as we entered, 6. We had to ask for mosquito repellent, that was not there in the room 7. We waited for Morning breakfast for almost an hour. 8. Toiletry Kit???? If we are paying more than 5k for 1 night, we expect all such things. When you charge so much it is YOUR responsibility to provide service accordingly. Sorry to say, but Nearby cottages provide 5star service. Since you felt we are irresponsible, But you guys were highly UNPROFESSIONAL.
Stayed 1 night in Dec 2020

8/10 Good

Neela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to stay an in centrally located
Excellent
Stayed 1 night in May 2018
Response from Rakesh Banerjee on 18 May 2018
Dear Ms. Neela, Many thanks for your patronage and bestowing us with excellent rating following your stay with us at Hotel Nirvana! It is a delight to know that we could provide you a relaxing sanctuary, replete with close to home comfort and contemporary luxuries. We are glad that our impeccable services. Our entire team including me in expressing their most sincere gratitude for this special recognition. Your praise and recommendation of our hotel is a true inspiration for our team in their endeavour to exceed guest expectations. Once again, many thanks for endorsing our products and services on this forum and recommending us to discerning travelers. We look forward to your continuous visits. Thanks & Regards

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Hotel Nirvana (Alibaug) on 14 Feb 2019
Dear Ms. Ingrid, Many thanks for your patronage and bestowing us with excellent rating following your stay with us at Hotel Nirvana. Our entire team including me in expressing their most sincere gratitude for this special recognition. Your praise and recommendation of our hotel is a true inspiration for our team in their endeavour to exceed guest expectations. Once again, many thanks for endorsing our products and services on this forum and recommending us to discerning travelers. We look forward to your continuous visits. Thanks & Regards