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Reviews of ibis Alger Aéroport

3 out of 5
ibis Alger Aéroport
Route De L Universite, Bab Ezzouar, Algiers

Reviews

7.6

Good

Rating 10 - Excellent. 95 out of 360 reviews" "
Rating 8 - Good. 159 out of 360 reviews" "
Rating 6 - Okay. 62 out of 360 reviews" "
Rating 4 - Poor. 24 out of 360 reviews" "
Rating 2 - Terrible. 20 out of 360 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

farid

Stayed 1 night in Jan 2024
Response from La Direction de l'ibis Alger Aéroport on 21 Mar 2024
Bonjour cher Farid,Nous vous remercions d'avoir pris le temps de noter notre établissement.Nous sommes navrés de constater que votre séjour parmi nous ne s'est pas déroulé dans les meilleures conditions, par ailleurs, nous aurions souhaité avoir plus de détails sur les sources de votre insatisfaction afin de pouvoir agir efficacement et éviter leur récurrence dans le futur.Nous espérons vous accueillir de nouveau afin de regagner votre confiance.Bien cordialementBien cordialement

10/10 Excellent

Y

Stayed 1 night in Dec 2023

6/10 Okay

Danny

6/10 Okay

WALEED

Business traveller
Liked: Cleanliness
Value vs money
My stay is good, but the WI-FI is very poor, I cannot connect with my family or finish my work.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst reception staff
One of the worst hotel not in Algeria, but in the entire world. From reception at check-in to the check-out.I used to stay Ibis, but Ibis Algiers is the worst stuff ever. At check in, one of the staff his name Mourad meant to my wife as she is hooker
Stayed 1 night in Dec 2023

10/10 Excellent

Nassim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La Direction de l'ibis Alger Aéroport on 27 Sept 2023
Cher Nassim,Nous vous remercions de nous avoir attribué cette excellente note, cela nous encourage énormément.Au plaisir de vous accueillir de nouveau!Bien cordialement

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t stay because the A/C wasn’t working. Temperature over 40 Celsius degrees, we canceled the reservation but we just got 25% refund because “hotel’s policy”
Stayed 2 nights in Jul 2023
Response from La Direction de l'ibis Alger Aéroport on 30 Jul 2023
Dear Luis,First, thank you for taking time to share your feedback with us following your stay.We sincerely apology for the inconvenience caused by AC dysfunction, however, be reassured that we are doing our best everyday to fix this issue.Please accept once again our sincerest apologies and we hope to welcome you and serve you again very soon. Kind regards

2/10 Terrible

ALTUG, Newton

Stayed 3 nights in Jul 2023
Response from La Direction de l'ibis Alger Aéroport on 13 Aug 2023
Bonjour cher client,Nous vous remercions d'avoir pris le temps de noter notre établissement.Bien cordialement

4/10 Poor

Issame

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from La Direction de l'ibis Alger Aéroport on 6 Jun 2023
Bonjour cher Issam,Nous vous remercions d'avoir pris le temps de noter notre établissement suite à votre séjour parmi nous.Bien cordialement

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from La Direction de l'ibis Alger Aéroport on 6 Jun 2023
Bonjour cher Daniel,Nous vous remercions d'avoir pris le temps de noter notre établissement suite à votre séjour parmi nous.Bien cordialement

10/10 Excellent

WENDELL, Renton

Stayed 1 night in Apr 2023
Response from ass on 27 May 2023
Dear guest,First, thank you for taking time to share your feedback with us following your stay.We sincerely apology that our services didn't meet your expectations, however, we have noted your observations and will implement as soon as possible the recquired actions to correct the observed malfunctions.We sincerely hope to welcome you again to serve you better and regain your trust.Best regards

10/10 Excellent

Said

Stayed 1 night in Jan 2023
Response from La Direction de l'ibis Alger Aéroport on 15 Jan 2023
Bonjour cher Said,Un grand merci à vous pour l'excellente note attribuée à notre établissement.Au plaisir de vous accueillir et de vous lire à nouveau!Bien cordialement

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Friendly staff.
Stayed 2 nights in Dec 2022
Response from La Direction de l'ibis Alger Aéroport on 12 Dec 2022
Dear Ahmed,First, thank you for taking time to share your feedback with us following your stay.Mnay thanks for your very encouraging review, we will share it with our team.We sincerely hope to welcome you and serve you very soon.Kind regards

8/10 Good

Abderrezak

10/10 Excellent

Mohamed Laid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and secure area and plenty of restaurants ans shopping around
Stayed 1 night in Nov 2022
Response from Direction Ibis Alger Aéroport on 23 Nov 2022
Dear Mohamed Laid,We very much appreciate your comments regarding your stay at the ibis Alger Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

nouar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtesy of the employes.
Stayed 1 night in Oct 2022
Response from Direction Ibis Alger Aéroport on 30 Oct 2022
Dear Nouar,We very much appreciate your comments regarding your stay at the ibis Alger Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Rachid

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Direction Ibis Alger Aéroport on 30 Oct 2022
Monsieur Rachid,Nous vous remercions d’avoir pris le temps de noter notre établissement à la suite de votre séjour à ibis Alger Aéroport.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Direction Ibis Alger Aéroport on 19 Sept 2022
Bonjour Monsieur Ahmed,Avant tout, nous vous remercions d'avoir pris le temps de noter notre établissement suite à votre séjour.Au plaisir de vous accueillir et de vous lire à nouveau.Bien cordialement

10/10 Excellent

Nouaman

Stayed 1 night in Sep 2022
Response from La Direction de l'ibis Alger Aéroport on 3 Jan 2023
Bonjour cher client,Nous vous remercions d'avoir pris le temps de noter notre établissement et de nous avoir attribuée cette excellente note.Au plaisir de vous accueillir de nouveau!Bien cordialement

8/10 Good

M

Stayed 1 night in Aug 2022
Response from Direction Ibis Alger Aéroport on 29 Aug 2022
Cher client,Avant tout, nous vous remercions d'avoir pris le temps de noter notre établissement suite à votre séjour.Au plaisir de vous accueillir et de vous lire à nouveau!Bien cordialement

10/10 Excellent

Walid Bouhouita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from La Direction de l'ibis Alger Aéroport on 3 Jan 2023
Bonjour cher Walid,Nous vous remercions d'avoir pris le temps de noter notre établissement et de nous avoir attribuée cette excellente note.Au plaisir de vous accueillir de nouveau!Bien cordialement

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
V Good for one night before flying back home. Proximity to the airport and free airport shuttle. Contact the hotel on arrival.
Stayed 1 night in Feb 2022
Response from La Direction de l'ibis Alger Aéroport on 8 Mar 2022
Dear guest, First of all, many thanks for taking time to share your feedback with us following your stay at ibis Algiers Airport. Your comments regarding our hotel are very encouraging, thank you. We hope to welcome you and serve again in the near future. Best regards

10/10 Excellent

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Jan 2022
Response from aziz mostefai on 2 Feb 2022
Dear MEHDI Guest We very much appreciate your comments regarding your stay at the IBIS ALGIERS It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Mehdi

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, house keepers can help guests by not being really loud between 8-10am
Stayed 3 nights in Jan 2022
Response from aziz mostefai on 31 Jan 2022
Cher Monsieur MEHDI, Bienvenue a ibis Alger nous sommes très heureux de lire vos aimables commentaires sur la gentillesse et la disponibilité de nos équipes, nous espérons vous accueillir à nouveau très bientôt. Les salutations

10/10 Excellent

I

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reception staff very helpful. Hotel convenient,.not far from airport.
Stayed 1 night in Jan 2022
Response from aziz mostefai on 23 Jan 2022
Dear Guest We very much appreciate your comments regarding your stay at the IBIS ALGIERSIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Diana

Stayed 1 night in Jan 2022
Response from La Direction de l'ibis Alger Aéroport on 16 Jan 2022
Bonjour Madame, Nous vous remercions d'avoir pris le temps de noter notre établissement et de nous avoir attribuée cette excellente note, cela est trés encourageant pour toute notre équipe. Bien cordialement

2/10 Terrible

Malick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from La Direction de l'ibis Alger Aéroport on 19 Dec 2021
Bonjour cher client, Avant tout, nous vous remercions d'avoir pris le temps de noter notre établissement suite à votre séjour. Nous sommes navrés que votre séjour ne s'est pas déroulé dans les meilleures conditions, toutefois, nous aurions souhaité avoir plus de détails afin de pouvoir y remédier. Nous espérons vous accueillir et et vous servir de nouveau à l'ibis Alger Aéroport. Bien cordialement

8/10 Good

HAMOU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and good shuttle service
Stayed 1 night in Oct 2021
Response from KB on 2 Nov 2021
We are glad that you enjoyed the service offered by our team. We hope to have the pleasure to see you again soon with us Greetings

10/10 Excellent

Abdennour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cleaned very good i like cleaning
Stayed 3 nights in Oct 2021
Response from KB on 2 Nov 2021
We are glad that you enjoyed the service offered by our team. We hope to have the pleasure to see you again soon with us Greetings

8/10 Good

Allou

Travelled with family
Liked: Cleanliness
Decent , clean and good restaurant available.
Stayed 1 night in Oct 2021
Response from KB on 20 Oct 2021
Hello Mr. Allou, We thank you for taking the time to share your opinion following your stay with us we hope to have the pleasure to welcome you again greetings

10/10 Excellent

Gordon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was a terrible problem with the elevators
Stayed 1 night in Oct 2021
Response from KB on 24 Oct 2021
Hello Mr. Gordon, First of all we thank you for taking the time to post your opinion, your feelings are precious to us, we are sincerely sorry that certain services of our hotel did not live up to your expectations, indeed on that day. we had a problem with elevators that we were able to resolve afterwards. Your satisfaction remains our priority and we sincerely hope to welcome you back to our hotel. Greetings

8/10 Good

abdelkrim, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was suprised to find they do not accept credit cards for payments ,luckely I had cash to pay for my stay .
Stayed 1 night in Sep 2021
Response from La Direction de l'ibis Alger Aéroport on 4 Oct 2021
Dear Mr. Abdelkrim, First of all, thank you for sharing with us your comments following your stay. We accept payment by credit card, maybe it was a misunderstanding, however, we apologize for the inconvenience caused. We hope to welcome you again very soon. Kind regards

8/10 Good

Aliakbar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near airport
It was nice stay with good weathe
Stayed 1 night in Mar 2020
Response from aziz on 17 Mar 2020
Bonjour: Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Nice hotel with good breakfast
Stayed 3 nights in Mar 2020
Response from aziz on 14 Mar 2020
Bonjour: Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

6/10 Okay

Verified traveller

Pricy but still Average hotel
Booked the hotel for one night and paid 12 000 dinars which is quite a lot for an average hotel with no charm. I was lucky to do the check-in with a nice and professional receptionist but other employees are not as professional as this agent. I stayed in the Golden Tulip hotel previously (facing Ibis hotel on the same road) and found the Golden Tulip not only cheaper but also far better with an excellent customer service. Almost all hotels in Algeria provide a free breakfast (including the Golden Tulip) but not IBIS hotel which is quite surprising. The only plus is the location in Bab ezzouar not far from the Airport but other hotels are located on the same road and provide better customer services. In Short, you could stay there if you don’t have any other option.
Stayed 1 night in Nov 2019
Response from AZIZ on 1 Dec 2019
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

8/10 Good

Nickey, Washington D.C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what was unique about the property is the security system and the bar resources.
Stayed 1 night in Nov 2019
Response from AZIZ on 24 Nov 2019
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

6/10 Okay

Sofiane

Liked: Staff & service
Disliked: Cleanliness, room comfort
Was there for one night. The service guys were frindly. Room geting old and smells bad. There is a novotel in constrution beside ibis the start workin at 7am so expect some noise. Didn t test the restaurant
Stayed 1 night in Nov 2019
Response from AZIZ on 24 Nov 2019
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Equipe Réception on 2 Nov 2019
Merci d’avoir pris le temps de partager vos impressions de notre établissement. Votre témoignage nous permet de faire évoluer la qualité de notre service, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement L'équipe Réception

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy place
Nice hotel near the airport. Had good vegetarian buffet for breakfast and dinner.
Stayed 2 nights in Oct 2019
Response from Equipe Récpetion on 2 Nov 2019
Quel plaisir de lire votre commentaire ! Merci d’avoir pris le temps de partager votre avis suite à votre séjour parmi nous.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good very clean quiet rooms safe place ... My only disappointment the bus for the airport is only taking 6 people max very scary when you need to fly . Except this I can say the people from Algeria are the kindest people . I will come back at Ibis for sure .
Stayed 4 nights in Sep 2019
Response from From.HacheM on 8 Oct 2019
We thank you for your sweet words sir ,we inform you sir that we do our best to pickup you from th airport and we will make you feel more confortable every stay.

8/10 Good

aichetou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from HACHEM on 8 Oct 2019
Welcom to ibis KITCHEN

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Merci d'avoir séjourné dans notre hôtel. Nous appr on 27 Aug 2019
Merci d'avoir séjourné dans notre hôtel. Nous apprécions vos commentaires

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from AZIZ on 27 Aug 2019
Merci d'avoir séjourné dans notre hôtel. Nous apprécions vos commentaires

8/10 Good

Manickaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Mar 2019
Response from AZIZ on 25 Aug 2019
Thank you for staying in our hotel. We appreciate your comments

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
AC didn’t work well. Key issue though was renovation work was underway but not mentioned on hotel.com app. They started the hammer drill at 6:45A. Not cool
Stayed 1 night in Jun 2019

6/10 Okay

Manickaraj

Bad room service
No Room service
Stayed 5 nights in Mar 2019

10/10 Excellent

Dz, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff behind the check-in counter needs to be trained to acknowledge your presence when waiting instead of going back and forth doing their own thing until they are ready to check you in. They can simply say “ hello - I will be with you in a minute or so”. Also, they need to have change on hand instead of making you come back get your change and even when you come back they don’t the exact change (supposedly). Overall, the experience was great.
Stayed 1 night in Mar 2019

6/10 Okay

Ahmed, NY

Business traveller
Disliked: Staff & service
The receptionist tried to convince me that my reservation was on another day until another one came and confirm it. Then the other one informed me that the room with no breakfast until I showed him the Expedia confirm at stating that it was included. My booking was 2 twin bed and they gave me one bed
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent stuff service at the help desk and entrance.
Stayed 1 night in Jan 2019