Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of Luna Miramar Club

3.5 out of 5
Luna Miramar Club
do Pacifico, lote 24,, Albufeira, Faro District

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 139 reviews" "
Rating 8 - Good. 55 out of 139 reviews" "
Rating 6 - Okay. 45 out of 139 reviews" "
Rating 4 - Poor. 8 out of 139 reviews" "
Rating 2 - Terrible. 8 out of 139 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mahanta

Stayed 2 nights in Oct 2023

2/10 Terrible

Natalie

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Jurgita

Stayed 5 nights in Jun 2023

2/10 Terrible

Nicole

Travelled with partner
After having our breakfast that on Expedia was added for £0 when booking we were handed a €25 bill. When challenging this with the breakfast staff they continually refused to let us speak to reception and they claimed not to understand English or acknowledge the shown booking from Expedia and the card machine was continually shoved under our noses aggressively. Then when attending reception and showing the receptionist and manager how Expedia says breakfast was added for £0 and a short (genuinely polite) chat we were threatened with police and the manager was shouting at me and making derogatory comments about how I am poor. None of which I rose to. Eventually I was told I would have to contact Expedia and ask for the refund of €25 but would have to pay the €25 to the hotel. They said that yes it was a mistake by Expedia but they refused responsibility as it’s not their website and their records show no breakfast included. I refused to pay €25 as the breakfast was very below standard (the cafe up the street does breakfast from €2). Begrudgingly the manager then agreed I could pay half the amount. It was incredibly unprofessional and if a manager acted like this to me after a 2 minute conversation where I was nothing but pleasant and simply trying to make my case then I would hate to see him in a real disagreement with a customer. He had to walk off in anger twice during the conversation. The whole ordeal reaked of a scam. The police never turned up, strangely enough?
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Ola, Stamore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the location, the main areas of the property, the apartment, staff were ok, cleaning staff fab. Gym was not easy to get to and needs to open much earlier, currently opens at 10.30am. Bathroom needs some maintence..
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a visit
Staff were great hotel well situated. Breakfast not to my liking but other food available was good. Service a little slow around the pool but no other issues.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice big hotel, good pool and close to the beach.
It is in the middle of the old town and new town so we had nights out in both to mix it up a bit. Hotel was nice and staff was helpfull. Would tell people to book this hotel if they was looking
Stayed 4 nights in Jul 2017
Response from Front office on 6 Aug 2017
Dear guest, We would like to thank you for sharing your experience, giving us your feedback, which is very important to us. We want to thank you for recommend. Our staff want to thank you. On behalf of Luna Miramar team, Kind regards

6/10 Okay

tony, england

Disliked: Property conditions & facilities
Entertainment
We found the entertainment to be very poor both daytime and evening.
Stayed 7 nights in Jul 2017
Response from Front office on 6 Aug 2017
Dear Tony we would like to thank for giving us your feedback from your experince with us. Your opinion is important, as it can help to improve our services. We would like to welcoming you again. On behalf of Luna Miramar team, Kind regards

4/10 Poor

braz, l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4*
Mould in bathroom. Not a 4*. Noisy music late at night. Courtesy bus needed booking day before and only run twice daily. Food inedible had to eat out most days as unable to stomach. Sunbeds still reserved daily in spite of notice. Hotel is dated and needs complete overhaul. Only reception is o.k. towel service is unhygenic. Only changed every 3 days. I am extremely disappointed as this was an anniversary which has let us down badly. Is there any way of rectifying this matter. Very very very disappointed.
Stayed 7 nights in Jun 2017
Response from Front office on 12 Jul 2017
Thank you very much for posting your review. I regret that your stay was not up to your expectations and that you were particularly disappointed with some situations. I assure you that all your observations have been taken in consideration. Please feel free to contact us directly and i am sure that we will resolve this issue. On behalf of Luna Miramar team, Best regards

8/10 Good

Lucy, Cardiff, Wales

Liked: Cleanliness, staff & service, room comfort
Nice clean hotel with good views
Reception is lovely and very modern, room was also very nice and clean with good views of the pool and sea in the distance. Hotel is in a quiet area but it's only a short walk to the shops. Beach is about a 15 minute walk away or you can book for the hotel to shuttle you down to the beach on the minibus for no charge. Pool could to with a bit of tlc but overall nice hotel.
Stayed 3 nights in Jun 2017
Response from Front office on 1 Jul 2017
Dear client, Thank you for you sharing your experience, giving us your opinion, which is very important to us. We are happy that you had a pleasant stay with us. Looking to welcoming you again in a near future. On behalf of Luna Miramar, Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel, probably a 3 star, very comfortable rooms, nice pool area, food although a limited choice the quality was very good, about a 10min walk from the old town but does have a courtesy bus. would stay again
Stayed 5 nights in Jun 2017
Response from Front office, Odreia Oliveira on 28 Jun 2017
Dear Customer, Thank you for posting your review, giving us your feedback, which is very important to us. Looking for welcoming you again. On behalf of Luna miramar team, Best Regards

4/10 Poor

Richie, London

Disliked: Cleanliness, property conditions & facilities
Close to lovely albuferia
A 5 night stay in albuferia in May 2017. The hotel served its purpose that it was close to the old and new town - 10-15 minute walk either way. The pool was cold but when it's hot you can jump in no problem Enough sun beds around the pool always The rooms dated but comfortable enough This isn't a 4 star it's a 3 star at best, all the money had been spent in the reception area. The all inclusive service is below average. we ate in town 2 of the 5 nights so that kind of tells you the quality on offer (chips, rice, vegetables, 1 x fish dish (didn't go near it) 1 x meat dish (same) salad and bread. What was the most annoying is that the all inclusive snack bar closed from 12:00 to 2:30 every day so they could serve all inclusive lunch in the restaurant, but, however, you could pay for food from the snack bar if you did want it though....I've never heard of this before but reception told me it's very common this is done in albuferia? it was just very annoying as you've paid for all inclusive, and now this was a way of withdrawing the AI for a couple of hours each day and making extra money off of you if they could. Drinks AI were fine but cocktail machine at pool area avoid as tastes nothing like they should. We did have a word with the manager (nice guy) and he said they are looking to change this soon, it should be as soon as possible. I'd consider staying again but self catering only def not AI. Old town has enough restaurants serving nice quality food!
Stayed 5 nights in May 2017
Response from Front office, Odreia Oliveira on 13 Jun 2017
Dear Richie, Thank you for sharing your experience, giving us your opinion, as it help us to improve our services. We are already planning some improvements in our rooms and facilities. Looking for welcoming you again On behalf of Luna Miramar team, Best regards

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - Great location - Fantastic service
Visited in May 2017 - hotel is comfortable and close to all amenities OUTSTANDING SERVICE - The overview given on arrival was very concise, we had a problem with Air con which was resolved within 30 minutes BOOK THIS PLACE :-)
Dear Customer, We would like to thank you for posting your review, giving us your feedback, wich is very important to us. We are very proud and glad that you have had a pleasant stay and that our services met your expectations. We want to thank you for have recommended. We look forward to welcoming you again. On behalf of Luna Miramar team, Best regards

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel but not 4 stars. A little dated but very pleasant.
Dear Customer, We would like to thank you for posting your review, wich is very important to us. We would like to welcoming you again. On behalf of Luna Miramar team, Best regards

2/10 Terrible

KYRIAKOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
the hotel is nice and comfortable, close to every thing a tourist needs, the food the shows and the staff are all excellent.
Dear Customer, First of all we would like to thank you for choosing Luna Miramar. We are glad that you have had an excellent stay with us. Sorry about my question, but are you sure that you giving us 1 star? or was a 5 star? We would like to see you again. On behalf of Luna Miramar team Best Regards.

10/10 Excellent

shaheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff and the rooms are clean. close to shops and big shopping centre. highly recommend
Response from Front office on 2 May 2017
We would like to thank you for your comment and evaluation. It's important for all of us to know that our performance and work has provided us with a good stay. We'll wait for you on your next visit. Best regards Luna Miramar team

8/10 Good

Caz , *

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you enjoy a walk
The lobby is very modern however the rooms are a little dated (this wasn't a problem for us). We stayed in an apartment which was a really good size - Bedroom with twin beds, bathroom and then good sized living/kitchen/dining area. Balcony overlooked the pool with a table and chairs set. The hotel is halfway between the new and old town and both are about a 20 min walk; the beach we visited was in the old town as well. The pool area was ok for the time of year we went (April) and there were plenty of sun beds however I can imagine it would get very busy in the summer months and would be difficult to get a sun bed. The hotel is situated at the bottom of a hill so be aware of this if you have mobility issues. There is a hotel bus but we didn't use it so I'm not sure when it was in service.
Response from Front office on 2 May 2017
We want to thank you for your time and your comment your words are important for us. It is a pleasure to know that we have provided a good stay in our company. Our staff works every day so that we can give everything our client needs and be satisfied We'll wait for you and your family on your next visit. Best regards In name of miramar staff

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel with friendly staff
The hotel was ideally situated between the old town and the new. Only about 10 mins either way. Also far enough away from busy bars to not be affected by the noise. Convenient huge supermarket just 2 mins up the road.
Response from General Manager on 26 Feb 2017
Dear Customer, First off all we would like to thank you for have choosing Luna Miramar. Thank you for share your experience, wich is very very important to us. Our staff want to thank you for your comment, it`s very rewarding. We hope see you soon in a next visit. We look forward to welcoming you again. Best regards, Front office, Odreia Oliveira

6/10 Okay

Mick, Galway Ireland.

Liked: Staff & service, room comfort
!0 days in Mirimar
Check in in hotel fine-Foyer in excellent white condition and quite impressive-difficult ,at first, to figure out that the reception is on floor three but one got used to it fairly quickly. Studio ,that my wife and I stayed in,was pleasant and overlooking the pool.Room was cleaned daily and clean towels provided.(Room 226)
Response from Front office, Odreia Oliveira on 7 Jun 2017
Dear customer, We would like to thank you for sharing your experience ,wich is very important to us. We are happy to be part of your pleasant stay. We look forward to welcoming you in a next visit. In the name of Luna Miramar team, Best regards

8/10 Good

John, Telford

Liked: Cleanliness, staff & service, room comfort
nice clean pleasant hotel, good location.
Had a great holiday,weather was constant sunshine during day-t-shirts/shorts,went cooler late afternoon a jumper or coat was needed,loads of entertainment on in the old town.
Response from Front office, Odreia Oliveira on 22 Jan 2017
Dear Customer, Thank you for sharing your experience, giving us your opinion, wich is very important to us. We are happy that you had a great and pleasant holiday with us. Your nice words make we proud. Thank you for recommend. In the name of Luna Miramar team, Best regards

6/10 Okay

George, Bern Switzerland

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Its a nice place next to the main raod n supermark
I loved it I may use it next time its close to the main road the supermarket. Close to both new n old cities. the ocean is also not far though not close too
Response from Front office, Odreia Oliveira on 26 Jan 2017
Dear Customer, Thank you for sharing you experience, giving us you feedback, wich is very important to us. we hope see you soon to welcoming you again. In the name of Luna Miramar team, Best regards

8/10 Good

Kirsten, london

Liked: Cleanliness, staff & service, room comfort
winter sunshine
central hotel, 20 mins to old town or new town, 20-30 mins to beach. 5 mins to supermarket and shopping centre. 5 mins uphill to taxi and 10 mins to road train. indoor pool was nice, outdoor pool too cold for winter. good size rooms, everything you need for self catering. Didn't eat at hotel and other guests advised food wasn't great. cleaned everyday, very lovely staff. our door lock broke and was fixed within an hour.

10/10 Excellent

Helen, N.Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All really good shop,beach and gym near hand
Could not complaint about any thing very clean and also a bus to the beach if you didn't want to walk.

2/10 Terrible

Laura, monaghan, ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel, definitely not 4 star!
I am just back from a week stay at the Luna Miramar. We had originally booked the Paraisio but due to Low cost holidays we lost this booking and ended up a lot more for accommodation. We checked in at 9pm by a very grumpy lady who gave us no info regarding the hotel, dinner/breakfast times, entertainment or shuttle buses. The foyer was quite modern and sleek but this was the only part of the hotel that was decent. We arrived at room 426 and after entering my heart sank and I nearly cried. The apartment was dirty and very dated. the balcony was only 2 foot wide and had 2 plastic white chairs on it that I could even turn to sit on as the balcony was so narrow. It was more of a window sill. The apartment was very dark as it had no windows apart from a tiny one in the bedroom that opened on to a porch and was beside the elevator so I couldn't open that. The bedroom was TINY. it was so small that if you happened to move the bed slightly by getting in or using the socket the bedroom door wouldn't close. There was only enough room for a double and bed and sliding wardrobes that were impossible to open. The bathroom was very dirty with an unusual splatter of dirt on the ceiling and a deafening loud fan. The pool was average and wasn't clearly marked with the depth until you were in it with very little sun loungers which were mostly reserved from early morning. Very steep down to hotel - cut through underground carpark (opposite enterance) and through shopping centre instead.

10/10 Excellent

Anne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, centrally placed for beach, old town
Great week - plenty to see and do; lots of facilities at the hotel.

8/10 Good

Amanda, NI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Beautiful brightl hotel foyer with free wifi and daily newspapers to read. Staff friendly and helpful, left luggage storage available along with changing facilities and internet usage if required. Apartment was bright and clean , very spacious , well equipped and comfortable beds. Some furnishings were new and a few were a little worn but overall perfect for a holiday apartment. We had a lovely pool view and the sea in the distance, the pool was beautiful and plenty of sun loungers and parasols available. I didn't notice any towels reserving sun beds so that pleased me as it is a pet hate. Hotel right beside large supermarket and shops, plenty of bars and restaurants nearby and the beach is about a 15 min walk away. We have always stayed at forte do vale previously however we would have no hesitation returning to these apartments again.

8/10 Good

Neil, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in the sun
We stayed in the Luna Miramar for five nights to take in some late summer sun. The staff were all very helpful and pleasant. We were in close proximity and was within walking distance to everything. The room was very clean and comfortable. We cooked breakfast in the room but used the breakfast buffet on the day we were leaving which was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Claire and Damo, essex

Liked: Cleanliness, staff & service, room comfort
Not a 4* but a lovely place
The hotel is not a 4*, more like a 3+. However our stay here was very enjoyable. The staff are lovely and the hotel is in a great location midway between the old town and the strip (15 min walk each way). We stayed for 9 nights and by the end were a little fed up with the daily fight for a sun bed. The hotels pool doesn't have an area of sun for the whole day so you either get the mirming sun up to lunch time or on the other side of the pool no sun before 11-12 but then sunny all afternoon.... It's a shame as as a sun worshiper I felt like we were constantly on the hunt to bed hop! The pool itself is lovely and the pool bar serves nice food and drinks. The hotel is set over different levels and it was odd that to get to the restaurant (on the same level as our room) we had to go up in 1 lift, across reception then down in another lift or alternatively use the dimly lit smelly staircases. During the day you could walk around the pool but as we found out one evening after 10.00pm all doors are locked and we got stuck out by the pool frantically banging in the restaurant Window for someone to let us in!! We also missed the option to dine outside, again the restaurant is on the pool level but tables weren't available out there and all doors locked.... Strange we thought as the evening temperatures lent themselves to dining al fresco.

6/10 Okay

Verified traveller

A confusingly set out hotel, tired in parts!
We had a nice stay, but I don't think I would have liked to have stayed during a busier period. The food was sparse but tasty, and the drinks plentiful. The hotel is tired with new parts, but it seems that they are papering over the cracks! Close to the old Town, 15 minute walk; with a supermarket and shops outside. The only fly in the ointment that spoiled a nice week, they stop your All Inclusive at 11 AM on the last day, even though we didn't check in until 4 PM, but you could still sit around the pool!!!! Overall I was comfortable and relaxed, but I wouldn't like to go during the height of the season, especially AI?

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and outdated.
Place was old and in need of work. Pictures gloss it up.

6/10 Okay

Michelle, Hertfordshire

Liked: Cleanliness, property conditions & facilities
Clean hotel and close to shops.
This hotel is modern and clean with good amenities. It is next to a shopping centre with a supermarket, which is handy. It has a lovely pool, although the space around the pool is limited. The activities around the pool and the snack bar are good. The hotel is a fair walk from the beach in either direction, towards the new town or the old. However you can get a tourist train, taxi or use the courtesy bus. The rooms are spacious and kitchen facilities are good, but the sofa bed is not comfortable enough for adults to sleep on. Most of the staff around the hotel are all really friendly and helpful. I would recommend this hotel, it also has parking alongside the hotel if you were thinking of hiring a car.

10/10 Excellent

greyce, DUBLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
WAS A GREAT TIME WITH MY KIDS,

8/10 Good

sandra, jersey c i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We loved the hotel,very nice for couples with children

8/10 Good

hilary

Liked: Cleanliness, property conditions & facilities
Really nice and clean and very secure
It was a really nice hotel, the staff were very friendly and rooms were clean and beds we're comfy all in all I would recommend this hotel!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely pool size, great facility's , lovely food

6/10 Okay

sarah, Leeds

Liked: Cleanliness, room comfort
Not good for children
Was a very poor standard for a 4 star hotel food was appalling and entertainment was poor lots of stag parties all at once with two young children by my side this wasn't a family oriented hotel wouldn't be going bk anytime soon

8/10 Good

Ciaran, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice but cud bebetter
Wifi was really slow,,only bar at nite was inside(no terrace to sit out on)pool area was quite cramped an pool bar closed at 5.30/6pm,,v clean,,friendly staff,shopping centre ryt infront of building was great for bits an bobs 10 min walk to old town an bou 15 min in other direction to new town,enjoyed the stay an would tink of staying again but there is another few hotels we checked out jus round the corner with bigger pool area and nite terrace to sit an enjoy drinks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel,rooms cleaned daily.staff were lovely and frendly,had to get taxi to strip or old town for night meals...

6/10 Okay

Chaz, Essex

Liked: Cleanliness
A smart, clean and quiet hotel
My family and I had a relaxing time. Love the health spa and in door pool. We would stay there again. Free WiFi in all areas of the hotel kids were able to use their gadgets.
walking towards the beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Kitchen facilities and supermarket
Liked the location although it is an uphill walk wherever you go. Easy distance to beach, old town or the strip. Don't bother with the Mini Train as it stops 4 locations. Not a word of commentary and One of the stops has nothing to see. Taxi service from here is great. Excellent front desk staff. Dissappointed with dining room as there was no service for us but others were quickly waited on...even having food delivered to tables from buffet. We did not go back as there were lots of dining options. No coffee pot in the room and the entertainment is minimal so don't count on it.

8/10 Good

bronsy, derry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, situated centrally for old and new
Cheap and cheerful hotel, centrally located, good range of food

8/10 Good

Lara, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Fair price for what you get
A nice place for the right price. A little further than I would have likes from the shops and beach. Wifi only available in the lobby. Which I knew from other reviews, and thought it didn't matter. After all we are on vacation right? But when it's rainy , cool and your kid is feeling under the weather it would have been nice to stay in our room to use the internet. But really that's the only "negative".

6/10 Okay

peter

Liked: Cleanliness, staff & service
Nice hotel
Hotel staff very good. Breakfast poor if you like bullet eggs streaky bacon cold beans and a 10 min wait for your toast you will be ok. The rest of the hotel I couldn't fault

10/10 Excellent

James, Naas co Kildare ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brillant
Had not been in portugal for 30 years, great regret The town square was brillant, pan pipes played every day so relaxing Overall a great week, weather good also will be back for sure