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Reviews of OYO Hotel Alexandria LA - Hwy 165

2 out of 5
OYO Hotel Alexandria LA - Hwy 165
1212 MacArthur Drive, Alexandria, LA

Reviews

5.6
Rating 10 - Excellent. 49 out of 248 reviews" "
Rating 8 - Good. 43 out of 248 reviews" "
Rating 6 - Okay. 37 out of 248 reviews" "
Rating 4 - Poor. 34 out of 248 reviews" "
Rating 2 - Terrible. 85 out of 248 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Arianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Power outage
Stayed 1 night in May 2024

8/10 Good

Akmal

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down the worst property Ive ever been to. There were drug using people all around and on the property. The office staff was sitting on a chair half way in/out of the office smoking a cigarette. I didn't even check in. I drove off and found something else and took the loss of whatever the room fee was. Nope....not for me!!!
Stayed 1 night in May 2024

6/10 Okay

Edward, Jr

Stayed 1 night in Feb 2024

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Ammy on 6 May 2024
We appreciate your positive rating, Keisha! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent Flyer at the Oyo
Friendly staff. Everyone is always pleasant & respectful. Rooms are tidy and clean. Great for short-stay if you travel frequently for work.
Stayed 3 nights in Jan 2024

6/10 Okay

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wi-fi didn't work. No coffee available. Needed more room lighting.
Stayed 1 night in Jan 2024

2/10 Terrible

Yamoni

Stayed 2 nights in Dec 2023
Response from Ammy on 4 May 2024
Hi, Yamoni! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, room comfort
Suited our needs for the night.
The room itself was nice. The bathroom had broken wall in the shower area. Shower pressure was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Oct 2023

8/10 Good

Staci

Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

REBECCA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Alex

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Bring a sleeping bag
Booked the hotel online after seeing the pictures. Pictures are from a long time ago before the pool was ½ drained and frogs took over. We got thwre past 11 and just wanted a bed and shower. Outside was dirty and the room was non refundable so we ventured in. At first the room looked decent until we pulled the sheets, either thwy weren't changed or just stained. The stains matched the fitted sheet and top sheet... slept with clothes on It was cheap, hindsight sleeping in the var would have been better
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Alex! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Madison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was terrible, never again
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Madison! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Joe

Stayed 4 nights in Aug 2023
Response from Tim on 11 Sept 2023
Hi, Joe! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled and was dirty
Stayed 5 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Tim! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Sharday

Stayed 2 nights in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Sharday! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Raymond

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked this hotel because of the pool. When I got here the pool is full of mud water, trash, and mosquitoes. The lampshades, window sills and bathroom floor is all filthy. The staff was friendly.
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
We are sorry to stay turned out to be an average one, Raymond! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Alicia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches, dirty sheets, drugs, drunks being loud in the parking lot with loud music, rude guy receptionist, “non-smoking” room smelled like drugs. Very unsanitary and unsafe environment. I would like my money back.
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
Apologies for the problems you had faced, Alicia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My work home away from home stay
The rooms are very spacious & clean. Well kept like a studio apartment. It sets off a cozy & warm vibe. You can relax & unwind after a stressful work day. The staff & people are friendly. I feel welcomed everytime I stay here. This has become a preference for me.
Stayed 1 night in Jun 2023
Response from Ava on 5 Jul 2023
Hi Keisha! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

4/10 Poor

Sabrina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not SAFE and does not have decent rooms. Staff was kinda helpful, but I was unaware what/where I booked. Traveling for work so my goal was to look for close in proximity to my contract. I would not suggest this establishment unless there's no other option!!!
Stayed 14 nights in Jun 2023
Response from Maria on 26 Jun 2023
Sorry for the inconvenience, Sabrina! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

4/10 Poor

Marlaina

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not clean like the pictures.
My husband and son stayed here a couple nights. He said the pool was nasty and there was someone’s toe nail in the window sill with dust covered over it so it had not been cleaned in a long time. It was comfortable enough to sleep in but would not recommend for important visits.
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Marlaina! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

2/10 Terrible

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First off, lady at the front desk was so polite & welcoming!! But the room was so disgusting, bed was dirty, towels was dirty, microwave was dirty, & bathroom was. My 3 year old & I did not approve what so ever.
Stayed 1 night in Apr 2023

2/10 Terrible

Charity

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugggh
Too much money for a ran down piece of a hotel. The first thing the front desk lady said was I hope I don't have to shoot some one tonight. I almost turned around but I was tired. Housekeeping just opened the door on me while I was getting dressed. They had a shopping cart saying housekeeping. Bad experience period. Pay the few extra dollars for a better place and service.
Stayed 1 night in Mar 2023

6/10 Okay

Jeremy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly. Facility just old.
Response from Ammy on 23 Mar 2023
Hi, Jeremy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Eva on 6 Apr 2023
Hey, Kathryn! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

8/10 Good

Sunshine

Business traveller
Liked: Staff & service, room comfort
It was a 1 night stay for business last minute. It was a good hotel for the money. Just needed a place to sleep and it was good for that.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hey, Guest! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ava

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Chris! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Alton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crack motel.... didn't even stay turned around.... terrible looking place
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Alton! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Kelli

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
humm.
Lets just say, you get what you pay for.
Stayed 1 night in Sep 2022
Response from Eva on 2 Oct 2022
Thanks for taking out your valuable time to rate us, Kelli! We will work even harder to make your stay a memorable one :) Regards, Eva

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

6/10 Okay

Gwendelyn

Stayed 2 nights in Aug 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

6/10 Okay

Samuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rough experience
There were notes all over the windows about various things. One that caught my eye was no animals. It did say service animals were acceptable with documentation. After the owner was contacted and I told him that the documentation I have has diagnosis for why they are service animals but that he could have the lawyers information to verify they are service animals he just said no problem and let us stay. After we got into the room there were bugs in the bath tub and mold on the bathroom window. There was ants on the bathroom sink and after I cleaned because I travel with cleaning supplies it was ok. I had a person knock on my door at 9 am while getting ready to leave. She asked if we were ready to check out. It was a very rough experience altogether. I wish I had taken pictures but just wanted to leave.
Stayed 1 night in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Isaac

Travelled with family
Disliked: Property conditions & facilities, room comfort
There was no shower curtain and only one plug worked in the whole room
Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Hi, Isaac! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, Amy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 Poor

Brent

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Skyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service was awesome great attitude and friendly
Stayed 1 night in Aug 2022
Response from Jon on 17 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

Kyler

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Aug 2022
Response from Ammy on 17 Aug 2022
Hi, Kyler! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 Okay

Karla

Travelled with group
Adequate
The room was okay. I got the value of the low price I paid.
Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Hi, Karla! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

Jonathan

Stayed 1 night in Jul 2022
Response from Ammy on 21 Jul 2022
Hi, Jonathan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Thanks for the positive rating, Kenneth! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Joshua

Disliked: Cleanliness
Get What You Pay For
It’s what you pay for. I was afraid my mustang would be broken into, but the manager said they’d watch it, and no issues the next morning. There was noise all night. Lights and AC work sometimes, no WiFi, no trash can, etc. For $50 it’s a place to crash and leave no doubt.
Stayed 1 night in Jun 2022
Response from Jane on 10 Jul 2022
Hi, Joshua! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

8/10 Good

Katherine

Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Ammy on 14 Jun 2022
Hi, Katherine! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Janice

Liked: Cleanliness, staff & service, room comfort
Definitely no frills
No Wi-Fi was offered by the desk, but I wasn't planning on using it that night, so I didn't check for its availability in the room. There was no coffee maker, even though it was listed as an amenity. The bathroom window lock was broken, and someone had jammed a wooden coast hanger in to secure it.
Broken window lock "fixed" with coat hanger
Stayed 1 night in May 2022
Response from Simon on 29 Jun 2022
Hi, Janice! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 10pm and no one was on duty to check in. You are not allowed in the lobby to check in. You must wait out side and check in through a glass window most likely for employees safety. Waited one hour to check in. Once checked in I drove to my room but never went in the room because we feared for our safety. The gentleman working was very nice and helpful, but not a safe place to stay.
Stayed 1 night in May 2022
Response from Jane on 23 Jun 2022
Hi, Richard! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, amenities
There was trash floating in the out of service swimming pool, and the arch at the entrance was caving in.
Stayed 4 nights in Apr 2022
Response from Jane on 9 May 2022
Hi, Gary! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

4/10 Poor

Brian

Business traveller
Liked: Staff & service
At least it was a bed
I should've known when i booked it, what to expect, but simpky needed a place to lay my head for two nights in between housing changes. Nice office staff, i must say that. But the room smelledlile pee and a neighboring room had heacy bass music on all night even after i complained. The first night was real bad, second night i complained early and that must made a difference because it was better. Then the prostitution trade was pretty busy that night, but only a few arguments between prostitutes and their pimps could be heard.
Stayed 2 nights in Apr 2022
Response from Ammy on 3 May 2022
Apologies for the problems you had faced, Brian! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad place
I have stayed here over a month, They come to your door when you ask them not too, People be playing music and fighting outside all times of the night The first night here a couple was up fighting all night next to me. Check out time is at 11 and they would come to my door at 10:10 and ask me if I’m going to pay or check out.. And sometimes I work over night..
Stayed 7 nights in Apr 2022
Response from Joey on 3 May 2022
We are sorry for the inconvenience caused to you! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

6/10 Okay

Gregory

Disliked: Staff & service
NO WAY
The room was a good size...cleanish...NO INTERNET AND NO HELP FROM STAFF TO FIX. WOULD NOT OFFER DISCOUNT FOR HORRIBLE SERVICE.
Stayed 3 nights in Apr 2022
Response from Jane on 9 May 2022
Sorry for the hassle you faced, Gregory! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!