Lobby

Reviews of Super 8 by Wyndham Bernalillo

2 out of 5
Super 8 by Wyndham Bernalillo
265 E Hwy 550, Bernalillo, NM

Reviews

7.0

Good

Rating 10 - Excellent. 237 out of 978 reviews" "
Rating 8 - Good. 302 out of 978 reviews" "
Rating 6 - Okay. 226 out of 978 reviews" "
Rating 4 - Poor. 124 out of 978 reviews" "
Rating 2 - Terrible. 89 out of 978 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still under remodel.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful when I had a problem registering.
Stayed 1 night in Mar 2024

10/10 Excellent

Lathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here on my way to Monument Valley and on the way back. Clean rooms, hot water, and some restful sleep! Also convenient location for my trip! The staff was very friendly each time!
Stayed 1 night in Mar 2024

10/10 Excellent

Lathaniel

Good clean room with everything I needed for a pit stop in Albuquerque.
Stayed 1 night in Mar 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Latana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Janel

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. I slept well, stayed warm and found the check-in staff really well!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Feb 2024

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Celeste at the front desk was wonderful. Very kind, thorough, and accommodating.
Stayed 1 night in Feb 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service
I booked the hotel so that I could arrive in town for an emergency hoping to get a few hours of sleep and a nice hot shower before having to return to the emergency in the AM and then having to go directly to work in the morning. The property was very clean I was impressed with how courteous the staff were and how nice everything was until I tried to take a bath or a shower and there was no hot water it was freezing cold on a night that was Frosty outside that was a real bummer! Everything else was good I was surprised but the shower and the hot bath before work the next morning was a priority and not able to happen
Stayed 1 night in Jan 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet.. Nice room..
Stayed 1 night in Jan 2024

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Stefanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very nice caring supportive.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Benito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cameron at the front desk is always very helpful and courteous. Got a peaceful, restful nights rest.
Stayed 1 night in Dec 2023

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatclocation right off RT25 exit. Surrounded by resturaunts within walking distance and many stores.
Stayed 8 nights in Nov 2023

4/10 Poor

Raelena, Bloomfield

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not the greatest, no pop or ice machine, breakfast none.
Stayed 1 night in Nov 2023

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are always very accommodating and friendly. Price is affordable.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
It was super comforting i loved the stay! definitely will stay again !
Stayed 2 nights in Nov 2023

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel.
Was a great stay. Room was very comfortable and clean. All n all great. The breakfast was a little bit cheesy all that was offered was instant oatmeal,apple & blue berry muffins. Coffee & juice also. Clerk Celeste’s was very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

yongeun

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ashley

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities
My room was clean. I didn't get up on time for breakfast so no comment on that. The elevator was out of service in the morning. It was a big room, with a separate living area. The bed was clean and comfortable. The sink actually drained well, which isn't common in hotels. I had a fridge and microwave and coffee maker. Nice TV and channel options and the remote worked! If you are expecting the Taj Mahal you will be disappointed , but if you have reasonable expectations of a cheap hotel, you will find this one to be very nice.
Stayed 1 night in Oct 2023

2/10 Terrible

deborah

Disliked: Staff & service
Bad customer service. Breakfast unworthy.
Free breakfast was tiny muffin in plastic. When asked if that was only thing available the front desk guy was super rude. Not worth you guys advertising a free breakfast and he could learn a lesson in customer service. Will not stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good service, easy check in
It's an older hotel, but clean. The staff was friendly and it was the fastest check in I've ever had!
Stayed 1 night in Oct 2023

10/10 Excellent

Benito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
Hotel lobby smelt like pot. Overall dirty. Beds were uncomfortable. Objects I pictures enlarged for detail lol. Bathroom not even big enough change clothes. “Breakfast” consisted of juice, coffee and individually wrapped muffins. No cereal or waffles like pictured in booking listing.
Stayed 1 night in Oct 2023

4/10 Poor

Karen, Antioch

Disliked: Amenities, property conditions & facilities
The bed and was clean. The room had broken furniture. This is an old hotel that definitely needs renovation. The orange juice was old, brown and un- drinkable.
Stayed 1 night in Oct 2023

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet place to stay, descent price, nice staff, trailer parking. Walking distance to restaurants
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Room comfort
Just fine for a night...passing through.
GREAT service. Check-in was fast and the employee was extremely helpful. My only complaint was that breakfast was a packaged muffin and juice. We just went across the street to Denny's. Great place for a quick night.
Stayed 1 night in Oct 2023

2/10 Terrible

Virginia

Travelled with family
Disliked: Staff & service, property conditions & facilities
The receptionist was really miss personally (she didn’t have any). She asked if the second floor was ok , I said yes as long as there was an elevator and she said there was no elevator. I advised then 2nd floor was not ok (I am 82). She acted like it was an inconvenience to get a room on the first floor. Is that in compliance with assistance for the handicap? When we used the sink we noticed that the drain stopped was down and the water stayed in the sink. The handle to control the up and down position was removed. After awhile the water would go down but, it was nasty when you have two people using the sink. In the morning when I told the person at the front desk he advised me that they had removed the drain control for the sinks but, he did not know why. That is just plan unsanitary.
Stayed 1 night in Oct 2023

6/10 Okay

Venetia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The good: our maid did an exceptional job. She obviously works hard and is cheerful, too. We told her we were pleased (and tipped her). The bad: this motel is old and tired, needs a lot of upgrades. Has no elevator and steep stairways with no landing to break up the climb to 2nd floor with heavy bags. Tub/shower unsafe, does not have sufficient anti-skid surface or grab bar to prevent slipping. Mattresses cheap and thin, bed shakes when turning over at night. Walls very thin, could hear guests talking in neighboring rooms and hallway. Breakfast is skimpy, cheap cellophane wrapped muffins, fruit, drinks. Night desk staff did not tell us upon check-in that we needed to ask for maid service if we want clean towels, etc. the next day. (The man on day service did apologize for this). Also, night desk staff did not answer phone when I called with questions right after check-in. I had to go downstairs to talk to her... two staff were just sitting and visiting at a table only a few steps from the desk when I got there. (It was not very late, about 8pm. Plus, I had called ahead to let them know we would be checking in after 6pm, due to severe slowdown and re-routing on I-40 East). For cost of $158 on Thurs night, $212 each on Fri/Sat nights, and $85 on Sunday night, Super 8 should do a lot better than this.
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Uncomfortable for handicap
1-only one electric outlet 2- all of the numbers on remote didn't work 3- had handicap but it had a tub that was really hard to get in. No handicap bar to help get in and out, just a hole where it was 4- no comfortable chair to sit in 5- conditioning unit did what it wanted to do 6- furniture falling apart Hotel was full because there was a special event for 2 weeks so couldn't change rooms
Stayed 10 nights in Oct 2023

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is dated and the room was basic but that’s already a known. Our check in was fast, front desk gentleman was very friendly and our room was clean. The bed was comfortable but of course as most other motels the pillows were flat and uncomfortable. Our tv remote was missing the back with the batteries exposed but it still worked. The bathroom was tiny but the shower had good water pressure. Overall, we enjoyed our stay of one night. It served a purpose and it wasn’t as bad as I thought it was going to be.
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to BalloonFiesta. Very convenient.
Stayed 1 night in Oct 2023

4/10 Poor

Kent

Travelled with family
Disliked: Amenities, property conditions & facilities
It needs updating. Bathrooms very small. Room doors are have taken a beating.
Stayed 1 night in Oct 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came in late at night, and the receptionist was super sweet and nice, a few other people showed up at the same time, and she was super quick and efficient while attending to us. The hotel was nicely kept. It was good and comfortable and convenient.
Stayed 1 night in Sep 2023

6/10 Okay

James, Tucson

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty worn. Furniture and fixtures falling apart. Carpets very dirty. Bathroom tiles lifting up from subfloor....likely severe water damage. One sink didn't drain at all. Beds clean, staff were very nice.
Stayed 1 night in Oct 2023

4/10 Poor

Randy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place served the purpose for sleeping the big but is that the place/ was not clean. The bed is ok but the carpet was very dirty and damp. The coffee maker was not cleaned. It smelled really musty.
Stayed 1 night in Aug 2023

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
The staff was really nice. Me and my son and my daughters take there and my kids dog. We left our dog in the room while we went to church Sunday morning everything was okay the next day we left him in the room to go to the balloon fiesta and there was an issue with the dog barking The staff was really nice and took care of the dog until I arrived.
Stayed 3 nights in Oct 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 3 nights in Oct 2023

2/10 Terrible

Anrelene

Stayed 1 night in Oct 2023

4/10 Poor

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had the absolute filthiest carpet I've ever seen in a hotel, and I've stayed in a lot of less expensive hotels. Also, there was a dirty plastic cup and food on the floor, a filthy bedskirt, short hairs on the shower wall, a very noisy ac unit, broken dresser drawer, a homeless man in the parking lot directly in front of the office, a broken down mini-van with two totally flat front tires very close to the front entrance, and tons of dried dog poop on the property, plus the outside security door did not latch at night.
Stayed 1 night in Oct 2023

10/10 Excellent

Tia

Stayed 1 night in Sep 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023