Seasonal outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham-Albany GA

2.5 out of 5
La Quinta Inn & Suites by Wyndham-Albany GA
2735 Dawson Rd, Dawson Road and Liberty Expwy, Albany, GA

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 152 out of 1005 reviews" "
Rating 4 - Poor. 112 out of 1005 reviews" "
Rating 2 - Terrible. 101 out of 1005 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Manuel

Travelled with pets, Travelled with partner
Disliked: Cleanliness
Room and sheets were not up to par. Rug in room was very dirty, hasn't been shampooed in years.
Stayed 1 night in May 2024

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Pool closed
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the pool being closed during your stay. We appreciate your understanding and hope that you were still able to enjoy the other amenities and services we offer at La Quinta Inn & Suites Albany. Your comments are valuable to us as we work to improve and provide the best possible experience for our guests. Thank you for choosing to stay with us.

6/10 Okay

Linnette

Travelled with family
Liked: Staff & service
Staff was pleasant. Conditions ware fare
Stayed 2 nights in May 2024
Response from General Manager on 27 May 2024
Thank you for taking the time to leave a review of your recent stay at La Quinta Inn & Suites Albany. We are glad to hear that you found our staff to be pleasant during your visit. Your feedback about the conditions of the property is valuable to us, and we will use it to continue improving our accommodations for future guests. We appreciate your patronage and hope to welcome you back for a more enjoyable experience in the future.

8/10 Good

Dianne

Liked: Cleanliness
Towels and toilet paper weren’t replaced while we were there.
Stayed 3 nights in Apr 2024
Response from Wendolyn Giles,GSM, LaQuinta Inn Albany on 30 Apr 2024
Hello Dianne, thank you for your review. i am saddened that you did not receive service while staying with us. Please feel free to contact front desk with needs you may have in the future. We hope to serve you better again in the future.

4/10 Poor

Twaesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is really old, bathroom had dark ring in tub, bathtub felt as if it was about to collapse. The lock on the room door was hanging offering no protection. I would never stay here again.
Stayed 1 night in Apr 2024
Response from Wendolyn G., Guest Service Mgr., LaQuinta Albany on 25 Apr 2024
Thank you Twaesha, for your review and for staying with us. I am, however; apologetic about your dissatisfaction during your stay. Rest assured we do not take any concern or reviews lightly and are actively addressing issues you pointed out in your room. Our Front Desk Agents are always available to try their best to accommodate our guest with any problems. We look forward to serving you better in the future.

2/10 Terrible

Kashana

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter had bedbugs in her bed and they bit her all over
Stayed 2 nights in Apr 2024
Response from Daniel D., GM, La Quinta Albany, GA on 22 Apr 2024
Thank you for your review, Kashana! First and foremost, I apologize about the incident you and your family experienced in the room. We take the allegations of having bedbugs very serious and are conducting an investigation. We will keep you in the loop in terms of our findings. Thank you. Safe travels.

10/10 Excellent

Keyshante

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for taking the time to leave a 5-star rating for La Quinta Inn & Suites Albany. We are thrilled to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another exceptional experience in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and no reason to complain.
Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 9 Apr 2024
Thank you Matthew for your review! We hope to better serve you again in the future!

4/10 Poor

Courtney

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It took a good 20 minutes for the shower to warm up. Then the floor of the tub was caved in to where you had to place your feet on the edge to feel safe. There were soft spots in the hallway floor. There was no lighting out side of the second floor elevator area. Cosmetically everything appeared clean and updated, but there were a few areas that needed improvement.
Stayed 3 nights in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 9 Apr 2024
Thank you for your review, Courtney! We are constantly trying to improve the guest experience. Thanks for bring these inconveniences to our attention! We hope to better serve you again in the future!

10/10 Excellent

Victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Wendolyn Giles, Front Desk, LaQuinta Inn Albany on 2 Apr 2024
Thanks Victor!!!! We appreciate you review and feedback. We look forward to serving you even better in the future.

4/10 Poor

Kenni Raye

Travelled with family
Disliked: Cleanliness
LOTS OF OTHER CHOICES FOR A HOTEL STAY! For just under $200, have never been so disappointed. The first sign, guest restrooms were filthy! No tissue, clogged toilet. Hallways were unvaccumed and obviously overdue. Guest room showed signs of water damage, chipping paint & a layer of dust on light shade. Manager was not helpful in resolving issue with my rewards not being credited with the stay. Young person at desk stayed on her phone &.wore a Tupac tee. A memorable stay for the wrong reasons!
Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 21 Mar 2024
Thank you for your review! Safe travels!

4/10 Poor

John, Jacksonville

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
From outside the hotel looks ok and the room looked average nothing special but when I was ready to go to bed we found that the king bed was caved in so we had to change rooms at 11 at night and they didn’t have any king beds so we ended up with a queen and it was very noisy and the beds were not comfortable it was and hard to sleep and the ac didn’t work well and the room as hot and the two ladies we talked to never even apologized I was very disappointed and surprised a Wyndham property has such bad beds and is in this condition. I should of left but I had my dog with me and there wasn’t any other hotel at the time of night we could go to .
Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 21 Mar 2024
Thank you for your review! We apologize for the inconveniences you experienced during your stay! We are making improvements to better the guest experience! Safe travels!

6/10 Okay

Bob

Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 9 Apr 2024
Thank you for your review! We hope to better serve you again in the future!

10/10 Excellent

Tiera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean rooms. We enjoyed our stay!
Stayed 2 nights in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 15 Mar 2024
Thank you for your review, Tiera! We are glad you enjoyed your stay!! We hope to serve you again in the future! Safe Travels!

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities
I liked alot of stuff was in walking distance, restraunts stores and such. The hotel it self was noisy, the water pressure sucks in the shower and sinks. The water was turned off for over 5 hours right after i got off work and wasnt able to shower.
Stayed 3 nights in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 7 Mar 2024
Thank you for your review! We are glad you enjoyed the location! We apologize about the water going off as it was something beyond our control! Safe travels!

6/10 Okay

Justin

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Lobby was nice and it looked promising. Entered room and it seemed not so nice. It was ok for a 1 night quick stay, but toilet seat was not clean and caulking around tub was moldy/stained. With the condition of the bathroom, I would assume the room as a whole was not very clean. We would not use this hotel again.
Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 7 Mar 2024
Thank you for your review, Justin! We apologize that your stay was unsatisfactory! We will take all of your issues and working on them! We hope to better serve you again in the future!

8/10 Good

Noemi, austell

Liked: Cleanliness, staff & service, property conditions & facilities
Ver happy I stayed here
Stayed 1 night in Mar 2024
Response from Daniel D., GM, La Quinta Albany, GA on 5 Mar 2024
Thank you for your review, Noemi! We are glad you stayed here as well! We hope to serve you again in the future! Safe travels!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked: Nice room size, clean. Nice breakfast selection. Disliked: water in shower was just warm. Fridge in room was plugged in, but didn’t work. Paint rubbing off in bathroom, walls scratched in room. Vents on heating and air conditioner broken and sticking up. Everything looks kinda tired.
Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 5 Mar 2024
Thank you for your review, Kathleen! We are glad you liked the breakfast selection but we apologize about the maintenance issues you experienced! We hope to better serve you again in the future!

10/10 Excellent

Keith

Business traveller
Great location and very clean
Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 5 Mar 2024
Thank you for your review Keith! We hope to serve you again in the future! Safe travels!

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here!!!
Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 27 Feb 2024
Thank you for your review! Safe travels!

10/10 Excellent

Porsha, nlr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
U loved everything when u first went thru I had bad experiences doing
Stayed 2 nights in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 27 Feb 2024
Thank you for your review!! Safe travels! See you on your next visit to Albany!

2/10 Terrible

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The fire alarm went off at 3am and kept going until 5am we were evacuated
Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 27 Feb 2024
Thank you for your review! The alarm was something beyond our control! Safe travels!

6/10 Okay

Lasaua

Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 22 Feb 2024
Thank you for your review Lasaua! We apologize that your stay was not up to expectations! We are constantly working on improving the guest experience! We hope to better serve you again in the future!

2/10 Terrible

Sky

Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 22 Feb 2024
Thank you for your review Sky! We apologize that your stay was not satisfactory! We hope to better serve you again in the future!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Daniel D., GM, La Quinta Albany, GA on 22 Feb 2024
Thank you for your review, Rachel! We hope to better serve you again in the future!

6/10 Okay

Monica

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The lobby bathrooms were dirty when we checked in, I tried taking my son while my husband was checking in and he couldn’t even use it. Toilets were dirty and bathroom had a bad smell.
Stayed 1 night in Feb 2024
Response from Wendolyn Giles,Front Desk Agent on 15 Feb 2024
Dear Monica,We are sorry your experience in our lobby bathroom was not pleasant at time of arrival. We do however appreciate your feedback and will continue to have daily attention paid to our lobby restrooms during operational hours. We look forward to youyr next stay soon.

8/10 Good

Calyn

Travelled with group
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 6 Feb 2024
Thank you for your review, Calyn! We hope to better serve you again in the future!

6/10 Okay

ALTHORIS

Stayed 5 nights in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 6 Feb 2024
Thank you for your review, Althoris! We are making improvements to better the guest experience! We hope to better serve you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 6 Feb 2024
Thank you for your review, Michael! We hope to better serve you again in the future!

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 26 Mar 2024
Thank you for your review! Safe travels!

8/10 Good

Judith

Travelled with partner
Liked: Staff & service, amenities
Adequate hotel- breakfast choices were limited and we ate an hour before breakfast closed. Breakfast food area was somewhat messy. Outside area had lots of strewn trash and hallway had dirt on the floor- looked like loose mud.
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 7 Feb 2024
On behalf of our hotel I would personally like to profusely apologize for the challenges you faced staying with us. We assure you that this is not the norm for our guests and that we will take a moment to make any necessary adjustments and changes to prevent any further Occurences.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 7 Feb 2024
We are beaming with pride in our team, and I will pass you words onto the rest of the team who I am sure will only further be encouraged by your warm remarks.

10/10 Excellent

Erika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our two rooms smelled very nice like Dove soap and were nice and clean. The bathrooms were nice and clean too. Staff was very friendly and helpful and breakfast smelled like hot and toasty waffles and was good. Not many grab and go items though.
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 7 Feb 2024
We are very proud that our team was able to offer you a very satisfactory stay!

8/10 Good

Michael

Travelled with family
Liked: Staff & service, room comfort
Sort of nice
The hotel was nice. The room was not clean, the tub was dirty and there was a used coffee filter still on the coffee maker, no telling how long it was there, so we didn't make coffee in the room. When we got to the breakfast room there was no food in the heated containers, no fruit out and the juce dispencer was really watered down.
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 7 Feb 2024
On behalf of our hotel I would personally like to profusely apologize for the challenges you faced staying with us. We assure you that this is not the norm for our guests and that we will take a moment to make any necessary adjustments and changes to prevent any further Occurences.

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 6 Feb 2024
Thank you for your review, Kenya! We hope to better serve you again in the future!

8/10 Good

David

Travelled with family
Liked: Amenities
Need to work on the hot water
Stayed 2 nights in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 6 Feb 2024
Thank you for your review, David! We have received your issue and are working on the problem! We hope to better serve you again in the future!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Daniel D., GM, La Quinta Albany, GA on 15 Feb 2024
Thank you for your review! We hope to better serve you again in the future!

6/10 Okay

kiiursta

The property is amazing and the rooms are very clean the area is very safe and the places to eat and shop are accessible the only problem we had was the fact that the room DID NOT have a remote at check in then one was given to us without working batteries then when we called to get another one she never came so that means we watched no tv
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We profusely apologize that we were not appropriately prepared for your stay, but we are happy to hear of your otherwise satifcation with your stay. We will take your kind words and use them to better prepare our rooms for our wonderful guests. We hope to better serve you in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would suggest LaQunta Inn Albany GA
Very clean and smelled good. Breakfast was hot and good.
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
Your kind comments are deeply appreciated. We will share your kind comments with the kitchen staff who I am certain will be moved by your encouraging remarks

6/10 Okay

Stephanie, PENSACOLA

Travelled with family and small children
Liked: Staff & service, amenities
The room need to be cleaned better. Carpets and chosen need a good clean. Outlets were broken and the bathroom outlet needed a cover. There was mold on the ceiling and it looked painted over. Not horrible but could be alot better.
Stayed 1 night in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We do most certainly apologize for the quality of your stay. We will take this time and place an investigation on the room you stayed in so that we may effectively plan for a deep clean for our next guests. We thank you deeply for letting us know so that we can better serve our guests in the future!

4/10 Poor

Rasul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place had a bad odor in it the entire time. And the heat was not working properly in 225
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We profusely apologize for the conditions of your room it is most certainly too cold to stay in a room with no heat or warmth! We hope to better serve you in the future!

10/10 Excellent

Jacqueline

Stayed 2 nights in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We are absolutely thrilled to hear your satisfaction of your stay!

10/10 Excellent

Herbert

Staff was friendly and room very clean
Stayed 1 night in Jan 2024
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We are beaming with pride in our team to hear your satisfaction with them! I will share your warm comments with the team who I am sure will be encourage by your words!

8/10 Good

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 10 Jan 2024
We are thrilled to hear that you enjoyed your stay with us!

6/10 Okay

Yolanda, Ashdown

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 5 Jan 2024
Hello there Ms.Yolanda! I on the behalf of the La Quinta in Albany would like to apologize sincerely for delivering to you the upmost expectations. We hope to better serve you in the future!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laquinta is my go to place when i visit albany and that is often
Stayed 2 nights in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 5 Jan 2024
That is especially warming to hear Mr.Lawrence! We are always thrilled to serve you! We can not wait until your next visit!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 5 Jan 2024
We are always excited to see our positive reviews. They are always encouraging to review! We hope to serve you again in the future!

10/10 Excellent

ADRIENNE

Liked: Cleanliness, staff & service, room comfort
A. Germán
Great! The breakfast was awesome and staff very friendly.
Stayed 2 nights in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 5 Jan 2024
Fantastic! We are absolutely thrilled to hear that you enjoyed your stay with us here in Albany Ga!We hope to serve you again in the future. Happy New Years!

10/10 Excellent

Uel

Stayed 1 night in Dec 2023
Response from Daniel D., GM, La Quinta Albany, GA on 5 Feb 2024
Thank you for your review, Uel! We hope to serve you again in the future!

8/10 Good

Ethan

Stayed 1 night in Dec 2023
Response from Austin C; AGM, La Quinta Albany, GA on 5 Jan 2024
Fantastic! We love seeing wonderful reviews our humble little hotel! We can not wait to better serve you again in the future.