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Reviews of Country Inn & Suites by Radisson, Albany, GA

2.5 out of 5
Country Inn & Suites by Radisson, Albany, GA
2809 Nottingham Way, Albany, GA

Reviews

7.0

Good

Rating 10 - Excellent. 301 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 190 out of 1003 reviews" "
Rating 4 - Poor. 141 out of 1003 reviews" "
Rating 2 - Terrible. 134 out of 1003 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Geuonia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a certain room was put in wrong when l went and asked about reservation was put in right room it was not clean and it had a big stain on the couch the employees where not friendly or welcoming at all and they also had roaches don't know what happened to this Country Inn and Suites but it use to be one on the best places to stay
Stayed 1 night in May 2024

6/10 Okay

pamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chair was very dirty in the room and the rooms and hallways smelled very old
Stayed 2 nights in May 2024
Response from Joy on 23 May 2024
Please accept our deepest apologies for the not so pleasant experience with your stay. We will look into the issue and get them corrected. We thank you for your business. We thank you for your review!

8/10 Good

Clark

Business traveller
Liked: Staff & service
Place is clean but owners need to clean hallway carpet and repaint hallway walls. Rooms are ok. Many seals broken on windows.
Stayed 1 night in May 2024
Response from Joy on 23 May 2024
Please accept our deepest apologies for the not so pleasant experience with your stay. We will look into the issue and get them corrected. We thank you for your business. We thank you for your review!

10/10 Excellent

Taj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and the staff was extremely polite and helpful
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

10/10 Excellent

Taj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is the most delicious ever!
Stayed 4 nights in May 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

10/10 Excellent

quantisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

2/10 Terrible

Elshamika A.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
WORSE EXPERIENCE EVER!! WE WERE GIVEN A ROOM THAT WAS ALREADY OCCUPIED!! Luckily enough the person wasn’t in the room when my husband keyed. There were sneakers in the room already!! They ran out of towels and didn’t have working ice machine on the 2 and 3rd floors. The place need a serious overhaul and renovation
Stayed 1 night in May 2024
Response from Joy on 13 May 2024
Our apologies. We will look into this and get the issues corrected. We thank you for your business. We thank you for your review.

2/10 Terrible

Kenya

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to put the sheets on the bed myself and the room has not properly cleaned. Some excuse about the washer or dryer. Short on staff. Someone kept knocking asking if I needed towels when there were like 30 rooms that needed to be cleaned. Was not able to rest properly.
Stayed 1 night in May 2024
Response from Joy on 13 May 2024
Our apologies. We will look into this and get the issues corrected. We thank you for your business. We thank you for your review.

4/10 Poor

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldnt do early checkin, no snacks in vending machine, door wouldn’t unlock unless you did a trick, no clean towels for day 2, air conditioner was noisy
Stayed 2 nights in May 2024
Response from Joy on 13 May 2024
Our apologies. We will look into this and get the issues corrected. We thank you for your business. We thank you for your review.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All and all everything was just fine, the breakfast could use some more choices
Stayed 3 nights in Apr 2024
Response from Joy on 13 May 2024
Thank you so much for your great review. This review will motivate my staff to work even harder to please the guests!! Thank you for your business!

8/10 Good

amy, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need a major updating! The smoke alarm was pulled out and wires hanging in my room.
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
We appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We apologize sincerely that there was issues you encountered during your stay. Your feedback is very important to us and we can assure you that we will use this information to give you a five star experience in subsequent visits.

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac in our first room at check in was broken, but the front desk clerk quickly gave us a new room! The breakfast staff was awesome and very friendly! Awesome breakfast to get our morning started. If you stay here look up Carter's fried chicken! You won't be disappointed!
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

8/10 Good

Dawnyell

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my man enjoyed our stay. The bed was very comfortable..
Stayed 1 night in Apr 2024
Response from Joy on 29 Apr 2024
Thank you for taking the time to complete our survey and share your experience! We strive to give you a wonderful experience, and I am very happy to discover that we were able to give you mostly a pleasant and comfortable stay; though I can see from your survey that we still have areas that we can do better next time.

10/10 Excellent

Allen, Tequesta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
In need of updating. Bathroom cleanliness substandard. Breakfast had much to be desired.
Stayed 1 night in Apr 2024
Response from Joy on 10 Apr 2024
Thank you for letting us know of your stay with us and your suggestions we take them seriously. We will work on the issues. We thank you for your business.

4/10 Poor

Tara

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed here several times and each time it gets worse. This time the tv never worked despite me calling because someone had stolen the power cable. The floors are perpetually sticky. The heated indoor pool is never heated. The staff is quite rude and housekeeping doesn’t know the meaning of the do not disturb sign. I work at night and sleep during the day and they knock and wake me up everyday. Sometimes as far as trying to come in The room but the chain is on. I won’t stay here again!!
Stayed 3 nights in Mar 2024
Response from Joy on 10 Apr 2024
Our apologies for the unpleasant experience. We will look into the issues. We thank you for your review. We thank you for your business!

2/10 Terrible

Chakeitha

Stayed 2 nights in Mar 2024
Response from Joy on 29 Apr 2024
We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We apologize sincerely. Your feedback is very important to us and we can assure you that we will use this information to give you a five star experience in subsequent visits.

4/10 Poor

Michael

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was dirty, no toilet paper, drawers wouldnt stay in the dresser or tables bc the floor wasn’t level.
Stayed 1 night in Mar 2024
Response from Joy on 27 Mar 2024
Our apologies for not so pleasant stay with us. We will most certainly look into these issues and have them corrected. We thank you for your business. We thank you for your review.

6/10 Okay

Tommy

Stayed 2 nights in Mar 2024
Response from Joy on 1 Apr 2024
Thank you for your review. Thank you for your business!

4/10 Poor

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was old and run down. We decided to stay there because usually they’re very nice. This was the exception to the rule. I killed one flying bug and found bug carcasses while checking for bedbugs-which we did not find. Toilet seat is stained terribly. We slept in the same bed even tho there were 2 because the sheets were stained on one of them. Also, stained bedspread was stained. Read the reviews-they’re pretty accurate. This hotel has fallen out of grace with us!
Stayed 1 night in Mar 2024
Response from Joy on 27 Mar 2024
Our apologies for not so pleasant stay with us. We will most certainly look into these issues and have them corrected. We thank you for your business. We thank you for your review.

2/10 Terrible

Macey

Stayed 1 night in Mar 2024
Response from Joy on 31 Mar 2024
Our apologies.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service
Stayed 1 night in Mar 2024
Response from joy on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn and Suites Albany, GA. We sincerely appreciate and value your feedback as a expedia member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Jenna

Stayed 1 night in Mar 2024
Response from Joy on 31 Mar 2024
our apologies.

8/10 Good

Charles

Stayed 2 nights in Feb 2024
Response from Joy on 29 Feb 2024
Thank you for your good review. Thank you for your business!

6/10 Okay

Anne

Disliked: Cleanliness, property conditions & facilities
Room did not have a desk chair, no clock, bathroom had a marred bathtub, wall in bathroom has been unprofessionally repaired. The upholstered chair in the room was stained. I would not stay here again.
Stayed 1 night in Feb 2024
Response from Joy on 20 Feb 2024
Our apologies. We will look into the issues you have mentioned and get them corrected. Thank you for your review. Thank you for your business!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shown 5 different rooms and none were clean. Ended up cancelling and going to another hotel. Then kept charging my CC....... Unreal
Stayed 2 nights in Feb 2024
Response from joy on 20 Feb 2024
Our apologies. We were sold out the night before and you were trying to check in early and we were trying to accommodate your stay. We will do better next time, Thank you for your review. Thank you for your stay.

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joy on 18 Feb 2024
Thank you for great score. It would be nice to know what you liked and disliked so we can improve. Thank you for your review. Thank you for your business!

8/10 Good

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice comfortable stay
A nice place to stay, very comfortable except for a teen girl birthday sleep over.
Stayed 1 night in Feb 2024
Response from Joy on 18 Feb 2024
Please accept our apologies. We just dont understand why parents leave their teen age children in the hotel room to have a party? Even thou we tell them no party. It is what it is. Shame on parents. But we thank you for your kind words about our nice place. We thank you for your business.

10/10 Excellent

ALESHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property.
Stayed 3 nights in Feb 2024
Response from Joy on 18 Feb 2024
Thank you for your kind words about our property. Thank you for your great review. Thank you for your business.

8/10 Good

Tommy

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Trash in the fridge.. Empty soap paper on the tub ledge...
Stayed 2 nights in Feb 2024
Response from Joy on 12 Feb 2024
Please accept our apologies for the room not being thoroughly checked for the rental. We will take your review and train the staff members. We thank you for your review. We thank you for your business.

2/10 Terrible

Eddie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This wasn't good at all. The bed was worn out in the middle which caused my back to hurt, the breakfast was terrible and hard, and the night clerk was not helpful. I wasted $150 on staying here and I won't be staying here ever again.
Stayed 1 night in Feb 2024
Response from Joy on 11 Feb 2024
Our apologies for the staff members' services and room issues as well as breakfast issues. We will certainly train the staff members to do a better job at the service level. We thank you for letting us know. We appreciate your business.

10/10 Excellent

Benisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice I do think they need to repaint and redo the rooms a little for small damages
Stayed 1 night in Feb 2024
Response from Joy on 9 Feb 2024
Thank you for your kind review. Thank you for your comments. Yes we are working to make it better slow but sure progress is being made. Thank you for your review. Thank you for your business!

4/10 Poor

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Joy on 30 Jan 2024
Our apologies. We thank you for your review. We thank you for your business.

10/10 Excellent

Dameca

Stayed 1 night in Jan 2024
Response from Joy on 11 Feb 2024
Thank you for your great review. Thank you for your business!

8/10 Good

CEDRIC

Stayed 1 night in Jan 2024
Response from Joy on 25 Jan 2024
Thank you for your great review. Thank you for your business. See you again soon!

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Beds felt like 20 years old
Stayed 1 night in Jan 2024
Response from Joy on 25 Jan 2024
Our apologies. We will look into this issue and get it corrected. Thank you for your review. Thank you for your business!

10/10 Excellent

Bennet

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Joy on 25 Jan 2024
Thank you for your great review. Thank you for your kindness. Thank you for your business.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joy on 25 Jan 2024
Thank you for your kind review. Thank you for your business.

10/10 Excellent

Garrianna

Travelled with family
Stayed 2 nights in Jan 2024
Response from Joy on 16 Jan 2024
Thank you for your great review. Thank you for your business!

4/10 Poor

Janelle

Stayed 1 night in Jan 2024
Response from Joy on 9 Feb 2024
Our apologies for not pleasant stay with us. We will make it better. We thank you for your review. We thank you for your business.

6/10 Okay

avery

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joy on 9 Jan 2024
Thank you for your review. Thank you for your business!

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joy on 9 Jan 2024
Thank you for your great review! Thank you for your business!

2/10 Terrible

Jaylan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty as hell
Stayed 3 nights in Dec 2023
Response from Joy on 9 Jan 2024
Oh my goodness, Something really did not go right for your at our hotel. We will look in to the review and get the situation corrected. We thank you for your review. We thank you for your business!

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joy on 31 Jan 2024
Thank you for your kind review. My staff and I are very appreciative of your review and your business!

8/10 Good

Jette, Harlem

Stayed 1 night in Dec 2023
Response from Joy on 19 Jan 2024
Thank you for your great review. Thank you for your kindness. Thank you for your business!

10/10 Excellent

Sakita

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Joy on 1 Jan 2024
Thank you for your great scores! Thank you for your kindness! Thank you for your business!

4/10 Poor

Donald

Disliked: Cleanliness, property conditions & facilities
Needs more updating done. Floors good furniture in room was disgusting. The desk chair was worn out or broken. Bathroom mirror was spotty or needed replaced and the wall repair in two areas looked terrible. For what is charged for a night here is terribly high and for the area.
Stayed 1 night in Dec 2023
Response from Joy on 25 Dec 2023
Our apologies. We will work on the issues you have mentioned and get them resolved. Thank you for your review and thank you for your business!