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Reviews of Mövenpick Resort Al Marjan Island

5 out of 5
Mövenpick Resort Al Marjan Island
Al Marjan Island Boulevard, Ras Al Khaimah

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 13 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Aweso

Travelled with family
Liked: Amenities
Poor communication, no transparency and hidden fees that involve the snack bar. I feel like snacks should be complimentary considering that you’re already paying for the resort
Stayed 7 nights in May 2024
Response from Fabien Chesnais on 26 May 2024
Dear Guest,Thank you for choosing Movenpick Resort Al Marjan Island and for sharing your experience with us. Please be assured that we will investigate this matter further to ensure such issues are promptly addressed. We appreciate your understanding and will take necessary steps to improve. Your kind words and constructive criticism are invaluable to us.Sincerely,Fabien ChesnaisGeneral Manager

10/10 Excellent

Haris Bin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place. Our first visit to RAK and for the price and location (at Marjan), this property was a no-brainer!
Stayed 2 nights in Apr 2024
Response from Fabien Chesnais on 20 May 2024
Dear Haris Bin,Thank you for your kind words about our food and service. We are delighted to hear that you had a perfect experience. We look forward to welcoming you back soon.Sincerely,Fabien ChesnaisGeneral Manager

10/10 Excellent

Egor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. But there is a swimming pool and beach area for adults, which is great.
Stayed 4 nights in Apr 2024
Response from Fabien Chesnais on 20 May 2024
Dear Egor,Thank you for your kind words about our food and service. We are delighted to hear that you had a perfect experience. We look forward to welcoming you back soon.Sincerely,Fabien ChesnaisGeneral Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Fabien Chesnais on 26 May 2024
Dear HelenWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerely,Fabien ChesnaisGeneral Manager

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Long wait at check in. Very long queue for breakfast and service very slow. Coffee cold, plates not available at some serving stations. Incorrectly charged in Boons Previously stayed and had no complaints then.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gumin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Serafino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We stayed a week in a room facing the swimming pool end of January and it was great. Then when our daughter joined us for a week of teleworking, we moved to a bigger room with a nice terrace in a beachfront chalet and it was wonderful! Great staff, good breakfast! We hope to come again next year!
Stayed 8 nights in Feb 2024

8/10 Good

Misba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A Pleasant stay on the beach
Stayed 2 nights in Dec 2023

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fire detector issues.
Wonderful hotel with a well-designed infrastructure. We enjoyed the facilities and the restaurants. The only disappointing point was the fire alarm sensor mounted in the room, which was blinking at all times, every ten seconds. I assume that it was installed incorrectly, as it was flashing directly to the eyes when you sleep. It was so annoying, so I couldn't fall asleep, and I had to go down to the reception to get some help. Unfortunately, there was no possibility to switch off or deactivate it remotely, and the staff advised me that they could put a sticker on it to cover the light. This was not possible either as my wife and little son were already sleeping and only me were struggling. I asked if they could get an eye mask for me, but sadly it was not available in the hotel, so I had to sleep with a t-shirt on my face. On the next day, they came over to my room, to place a sticker on the fire detector. At night, I discovered that the sticker was not wide enough and the stubborn light was still hitting my eyes, so I asked them to come once again. Finally, they put a huge piece of tape to cover the good portion of the detector, so I could sleep. Some of the staff were quite helpful, and they seemed really sorry that this happened to me. On the other hand, some hotel employees kept on telling me that this is a normal procedure and that all rooms have the same type of detectors, which doesn't bother anyone. Rest of all, it was a pleasant stay with lots of great moments.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Experience at Movenpick Al Marjan
Quality of dinner buffet extremely poor, service mediocre, room view excellent, cleanliness satisfactory, amenities plenty and well organized… too crowed though. Plenty of children everywhere. If you are looking to relax, definitely not your typical resort.
Stayed 3 nights in Jan 2024

10/10 Excellent

Farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and experience
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for two nights and I wish I had booked longer. Hotel has lots of facilities, a great beach too. We will definitely return
Stayed 2 nights in Dec 2023

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

ziad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel but disappointed that our requests were not met. Asked for all three rooms to be on the same floor due to family travelling together but were all separate until the eventually put two rooms on the same floor. Upgraded 2 rooms for a better view but my room wasn’t upgraded and had a view of building works and a crane! Small matter but would of made a huge difference to my review.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mahdi, Rumaithiyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Sep 2023

10/10 Excellent

ayad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Ayesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Muhamed

Stayed 4 nights in Jun 2023

10/10 Excellent

mariam, Abu Dhabi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, we had a grate time. only 2 comments: the matters are very hard and there is no steam and sauna room in the property.
Stayed 2 nights in May 2023

10/10 Excellent

Arman

Stayed 5 nights in Apr 2023

10/10 Excellent

ramzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
absolutely great
staff was amazing. rooms very comfortable. food very good. maybe the best in the area
Stayed 1 night in Mar 2023

6/10 Okay

Ranjit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2023
Response from FC on 10 Mar 2023
Dear Mr. Ranjit,Greetings from Movenpick Resort Al Marjan Island, First of all please accept our deep apology and we are very disappointed to read your experience during your stay in our Resort, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.We hope you give us the chance and accept to visit us again as mentioned in our email sent to you. We are looking forward to welcoming you back.Thank you.Fabien Chesnais General Manager

8/10 Good

Jonathan

Stayed 4 nights in Feb 2023
Response from FC on 10 Mar 2023
Dear Mr. Jonathan,Thank you very much for giving us this high score.We are looking forward to welcoming you back.Thank you.Fabien Chesnais General Manager

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short Holiday
It was a great stay ... friendly people and warm welcome everywhere from Reception, restaurant and beach .. Clean and a place to relax and have a good time... I will do again and again!!
Stayed 2 nights in Feb 2023
Response from FC on 10 Mar 2023
Dear Mr. Anwar,Thank you very much for you feedback, it means a lot when our guests take time to write about our Hotel.We are looking forward to welcoming you back.Thank you.Fabien Chesnais General Manager

6/10 Okay

Hasan, Farmington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Family friendly. Not so honest staff.
Stayed 2 nights in Feb 2023
Response from FC on 19 Feb 2023
Dear Osama,Thank you for your evaluation and we are looking forward to welcoming you back, every feedback gives us the chance to understand how we can do better in the future.Sincerely,Fabien ChesnaisGeneral Manager

6/10 Okay

Osama

Stayed 1 night in Feb 2023
Response from FC on 19 Feb 2023
Dear Osama,Thank you for your evaluation and we are looking forward to welcoming you back, every feedback gives us the chance to understand how we can do better in the future.Sincerely,Fabien ChesnaisGeneral Manager

8/10 Good

hesham

Stayed 3 nights in Dec 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Hesham,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soon.Fabien Chesnais General Manager

10/10 Excellent

QAMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MuzAmil at teception looked after us very professionaly
Stayed 2 nights in Dec 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Qamar,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soon.Fabien Chesnais General Manager

8/10 Good

Vaughan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Vaughan,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soon.Fabien Chesnais General Manager

8/10 Good

Hesham, Morgantown

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff can faster.
Stayed 1 night in Nov 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Hesham,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soonYour note has been taken into consideration and shared with Front office team.Fabien Chesnais General Manager

8/10 Good

Irshaad

Stayed 2 nights in Oct 2022
Response from Fabien Chesnais General Manager on 26 Oct 2022
Dear IrshaadWe very much appreciate your comments regarding your stay at the Movenpick Resort Al Marjan Island. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Fabien ChesnaisGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soon.Fabien Chesnais General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Fabien Chesnais on 14 Aug 2022
Dear Guest, I also want to thank you for your rating on your recent stay. Please know that your review is extremely valuable to us. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best Regards, Fabien Chesnais General Manager

6/10 Okay

Arnaud

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good experience with few cons
Rooms are not soundproof, it is very noisy inside the room which is not nice. Check-in process was slow and it took 45 minutes to get our luggage in the room. Beside that, good food at Noons, breakfast is also good. Pool is great.
Stayed 2 nights in Jul 2022
Response from Fabien Chesnais on 7 Aug 2022
Dear Arnaud, We are glad to hear that you enjoyed your dinning experience in Boons and Breakfast in The Market. I also want to thank you for your feedback regarding your arrival experience. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best Regards, Fabien Chesnais General Manager

6/10 Okay

bashar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Work in progress
While the hotel is new , they still have a lot of work to do on their staff and service. I had a negative experience where the room I booked (2 double beds) was not available , and the front desk staff kept insisting that a Sofa Bed is the same as a double bed, then they tried to charge me for an additional room so I can get the second bed. They were more concerned about resolving their internal booking issues than solving my issue… I waited for a very long time, with a very argumentative front desk person until my issue was finally resolved. The hotel in general is nice , however, basic. Much more options on Marjan Island that offer much more, like a water park for kids, and better dining options
Stayed 1 night in Jul 2022
Response from Fabien Chesnais on 7 Aug 2022
Dear bashar, I want to thank you for your feedback regarding your arrival experience and the time it took to resolve your reservation. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best Regards, Fabien Chesnais General Manager

4/10 Poor

Naseem

Stayed 2 nights in Jul 2022
Response from Fabien Chesnais on 7 Aug 2022
Dear Naseem, Sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us to ensure we can deliver a better experience next time. Best Regards, Fabien Chesnais General Manager

10/10 Excellent

Reem

Stayed 1 night in Jul 2022
Response from Tarek Ghannam on 17 Jan 2023
Dear Reem,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations , it has been a pleasure for us to read and we look forward to serving you again soon.Fabien Chesnais General Manager

10/10 Excellent

Shaikha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Fabien Chesnais on 7 Aug 2022
Dear Shaikha, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Mövenpick Resort Al Marjan Island, Ras Al Khaimah. Best Regards, Fabien Chesnais General Manager

6/10 Okay

Iman

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Jan 2024

8/10 Good

Damir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service in a brand new hotel. Most of the guests are families with children, but this does not affect the quality of the rest of guests who want peace and quiet. The complaint is the monotonous food with a poor selection of dishes that certainly does not correspond to a 5* hotel (we had breakfast and dinner). The food was chosen for guests from Russia, who make up the majority of the hotel's guests. On the beach, broken down scooters from neighboring hotels are making unbearable noise.
Stayed 7 nights in Feb 2023
Response from FC on 25 Mar 2023
Dear Mr. Damir,Thank you very much for your feedback and evaluation, we do really appreciate it, we are glad to know that you liked the service and well the atmosphere in our Hotel, here we try to meet all our guests food and beverage expectations in all our outlets, however your feedback will be shared with the concerned team members.We are looking forward to welcoming you back in our Resort.Best Regards,Fabien ChesnaisGeneral Manager.

10/10 Excellent

LACE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel in the world
We had an amazing staycation😍
Stayed 1 night in Jan 2023
Response from FC on 19 Feb 2023
Dear Lace,Thank you for the great review and we are looking forward to welcoming you back.Sincerely,Fabien Chesnais

8/10 Good

Simon, Pincourt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hotel de plage familiale
Stayed 2 nights in Oct 2022
Response from Fabien Chesnais General Manager on 26 Oct 2022
Dear Simon We very much appreciate your comments regarding your stay at the Movenpick Resort Al Marjan Island. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Fabien ChesnaisGeneral Manager