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Reviews of Mercure Al Khobar Hotel

5 out of 5
Mercure Al Khobar Hotel
Prince Turki Bin Abdul Aziz, St Corniche, Al Khobar, Eastern Province

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 175 reviews" "
Rating 8 - Good. 62 out of 175 reviews" "
Rating 6 - Okay. 40 out of 175 reviews" "
Rating 4 - Poor. 14 out of 175 reviews" "
Rating 2 - Terrible. 19 out of 175 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
Room was dirty, service was poor, everything seemed a chore to the staff. The rooms are old and the facilities in the hotel are scarce
Stayed 3 nights in Jul 2023

8/10 Good

Mohamed

Travelled with family
Disliked: Staff & service
Good to some extent
Overall is good; however, it would have been better, if they had provided us with child bed as requested online and through the front desk several time. I don’t want to say careless team, but they might be busy or so. The room service was so poor as we are family of four members and they provide us with only one towel, toothbrush, etc.. The room itself was so dusty when we entered first time then later they cleaned well.
Stayed 2 nights in Apr 2023

4/10 Poor

Rashed

Disliked: Cleanliness, staff & service, property conditions & facilities
I expect Mercure, hotels. The standard are higher than this condition for the hotel are are below my expectation.
Stayed 1 night in Jan 2023

8/10 Good

Mazen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022

2/10 Terrible

Jassim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had bad experience with them service very bad condition of room as 2 or 3 star not 5 star towels not clean and not enough room service terrible staff of room service staff not under stand or they are not care for my order seferal tomes not one time housekeeping also bad no enough towels and not welling to work I had to ask many times for them to come to clean abd tidy my room I will never repeat staying in this hotel or any One in their chain
Stayed 3 nights in Mar 2022

2/10 Terrible

Leonious

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ryan on 6 Sept 2021
Dear Guest, Thank you for choosing Mercure Al-Khobar hotel as your home away from home and we greatly appreciates you taking the time to share your experience with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations pertaining to the areas that you’ve mentioned in our Satisfaction. Once again, thank you for choosing Mercure Al-Khobar Hotel. Kind Regards, Mercure Al-Khobar Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Reservation Department on 20 Apr 2021
Dear Valued Guest Thank you for choosing Mercure Al Khobar

2/10 Terrible

Fahad, Alriyadh

Business traveller
Disliked: Cleanliness, property conditions & facilities
They need to improve a lot, it's not a 4 or 5 stars hotel for sure.
Stayed 1 night in Dec 2020
Response from Reservation Department on 16 Feb 2021
Thank You

8/10 Good

Paul

Business traveller
Liked: Staff & service, room comfort
Good hotel location
Room was good except that carpet needed replacing or cleaning. The bed was very comfortable with choice of pillows.
Stayed 5 nights in Mar 2020
Response from Ryan on 31 Aug 2021
Dear Mr. Paul, Thank you for choosing Mercure Al-Khobar Hotel as your home away from home and for taking the time to write us a review! We are so glad and delightful to hear you enjoyed you’re stayed with us and we greatly appreciates you taking the time to share your experience with us and we will share to our teams about your concered. Our hotel aims to provide a truly unique experience and services, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel in the near future. Thank You and Best Regards, Mercure Al-Khobar Hotel

2/10 Terrible

Albaraa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not a 5 star hotel
I do not usually give negative feedback but my stay at this hotel was absolutely horrible. I wouldnt cosider this a 5 star hotel at all. The furniture was old and the condition was really bad. The hotel floors were full of dust. The room was smelly and dusty. The toilet was full of fungus and black spots.
Stayed 1 night in Mar 2020
Response from Ryan on 31 Aug 2021
Dear Mr. Albaraa, Thank you for choosing Mercure Al-Khobar hotel as your home away from home and we greatly appreciates you taking the time to share your experience with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations pertaining to the areas that you’ve mentioned in our Satisfaction. Rest assured that your comments have been addressed with all concerned departments to ensure that we exceed your expectations with us. Once again, thank you for choosing Mercure Al-Khobar Hotel. Kind Regards, Mercure Al-Khobar Hotel

2/10 Terrible

Ahmed

Business traveller
Disliked: Staff & service
That was the worst in terms of services. Wifi was terrible unable to open my emails or even normal things like Facebook. When asking reception they just told we know we cannot do anything, we are suffering as you.
Stayed 3 nights in Feb 2020
Response from Ryan on 31 Aug 2021
Dear Mr. Ahme, Thank you for choosing Mercure Al-Khobar hotel as your home away from home and we greatly appreciates you taking the time to share your experience with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations pertaining to the areas that you’ve mentioned in our Satisfaction. Rest assured that your comments have been addressed with all concerned departments to ensure that we exceed your expectations with us. Once again, thank you for choosing Mercure Al-Khobar Hotel. Kind Regards, Mercure Al-Khobar Hotel

2/10 Terrible

Allison

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive and cold food.
My go to hotel when working in Khobar but not anymore. The check in staff were polite but so slow. I always request a non smoking quiet room... So was annoyed to get to room opposite the lifts and next to screaming family... And stunk of smoke. The room was changed but I should not have been given it in first place. This was probably my 12th stay... Dinner.. Expensive and buffet style. Very cold food. When I complained the waiter turned up the burners and I was told it was me who felt cold so I felt the food was cold... What! Check out was as always very very slow and considering I was the only person there, there was no excuse. Very disappointed and won't be returning.
Stayed 1 night in Dec 2019
Response from Md Minshadul Huda on 15 Dec 2019
Dear Mr. Allisoin, Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Mohammed, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice sea view hotel in a very quiet area. Therefore, it is a good place to rest and the hotel is close to my regional office.
Stayed 4 nights in Dec 2019
Response from Md Minshadul Huda on 15 Dec 2019
Dear Mr. Mohammed, Thank you very much for taking the time in sharing your feedback and comments with regards to your recent stay at the Mercure Al Khobar Hotel. Feedback is an essential tool that we use in our business to maintain levels of guest satisfaction thereby enhancing the proud reputation of our brand. We have also noted areas highlighted for improvement in your feedback will be taken with utmost care. If I can be of any further assistance, please do not hesitate in contacting me. I will look forward to welcoming you back to our hotel in near future. Warm Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Ryan on 31 Aug 2021
Dear Guest, Thank you for choosing Mercure Al-Khobar Hotel as your home away from home and for taking the time to write us a review! We are so glad and delightful to hear you enjoyed you’re stayed with us and we greatly appreciates you taking the time to share your experience with us. Our hotel aims to provide a truly unique experience and services, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel in the near future. Thank You and Best Regards, Mercure Al-Khobar Hotel

6/10 Okay

Paul

Disliked: Cleanliness, staff & service
Mercure - needs improvement
Hotel is looking in need of a refurbishment, carpets & furniture getting worn. My room didn't get cleaned after my first night - it took over an hour for the hotel to decide I did have a reservation and finally cleaned the room. Not great after a long day and an early start the next morning.
Stayed 2 nights in Aug 2019
Response from Md Minshadul Huda on 5 Aug 2019
Dear Mr. Paul, Thank you very much for taking the time in sharing your feedback and comments with regards to your recent stay at the Mercure Al Khobar Hotel. Feedback is an essential tool that we use in our business to maintain levels of guest satisfaction thereby enhancing the proud reputation of our brand. We have also noted areas highlighted for improvement in your feedback will be taken with utmost care. If I can be of any further assistance, please do not hesitate in contacting me. I will look forward to welcoming you back to our hotel in near future. Warm Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure in Al Khobar
The hotel has a good range of facilities, with comfortable beds. I was upgraded to a suite at the hotel which was well equipped. The furniture is starting to look a little tired. The room service offered a good range of food and service was pretty quick.
Stayed 1 night in May 2019
Response from Mohammad Minshadul Huda on 8 May 2019
Dear Mr. Paul, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Mohammad Minshadul Huda on 8 May 2019
Dear Our Valued Guest, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Once again thank you very much for choosing Mercure Al Khobar Hotel. Sincerely,

8/10 Good

Ahmad, Prince George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is overall good but only drawback is that standard rooms are bigger and better than deluxe ones.
Stayed 1 night in Jan 2019
Response from Mohammad Minshadul Huda on 24 Apr 2019
Dear Mr. Ahmad, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Staff & service
The front desk staff didn’t allow me to check in because this hotel doesn’t accept digital ID form for my family ID card.
Stayed 2 nights in Feb 2019
Response from Mohammad Minshadul Huda on 24 Apr 2019
Dear our valued guest, Thank you very much for sharing your experience during your stay with us. Your feedback is very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management. We are looking forward to welcoming you back. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and conveniently located near the Corniche and waterfront for the price. If I ever make it back to Saudi Arabia in the future, I would book here again.
Stayed 1 night in Feb 2019
Response from Mohammad Minshadul Huda on 7 Feb 2019
Dear our valued guest, We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Mohammad Minshadul Huda on 3 Feb 2019
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and decent rooms. Bathroom design was not the best.
Stayed 3 nights in Jan 2019
Response from Mohammad Minshadul Huda on 3 Feb 2019
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,, room is good , breakfast is great
Stayed 2 nights in Jan 2019
Response from Md Minshadul Huda on 29 Jan 2019
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Md Minshadul Huda on 29 Jan 2019
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2019
Response from Md Minshadul Huda on 29 Jan 2019
Dear our valued guest, Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Dr. Abdulla

Disliked: Cleanliness, staff & service, room comfort
Bad services
The spa service was very bad, Sauna, steam and Jaccui were all not functioning.
Stayed 3 nights in Dec 2018
Response from Md Minshadul Huda on 29 Jan 2019
Dear our valued guest, Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ryan on 31 Aug 2021
Dear Guest, Thank you for choosing Mercure Al-Khobar hotel as your home away from home and we greatly appreciates you taking the time to share your experience with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations pertaining to the areas that you’ve mentioned in our Satisfaction. Rest assured that your comments have been addressed with all concerned departments to ensure that we exceed your expectations with us. Once again, thank you for choosing Mercure Al-Khobar Hotel. Kind Regards, Mercure Al-Khobar Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018
Response from Mohammad Minshadul Huda on 21 Sept 2018
Dear Our Valued Guest, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Once again thank you very much for choosing Mercure Al Khobar Hotel. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2015
Response from Mohammad Minshadul Huda on 21 Sept 2018
Dear Our Valued Guest, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Once again thank you very much for choosing Mercure Al Khobar Hotel. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Mohammad Minshadul Huda on 1 Aug 2018
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Mohammad Minshadul Huda on 20 Jul 2018
Dear Mr. Mohammed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Mohamed, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Mohammad Minshadul Huda on 24 Jun 2018
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

8/10 Good

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Mohammad Minshadul Huda on 22 Jun 2018
Dear our valued guest, Thank you very much for sharing your valuable feedback with us. We are glad to hear from you that you enjoyed your stay with us and many thanks for your recommendations. Thank you very much for choosing Mercure Al Khobar Hotel. We are looking forward to welcoming you back. Sincerely,

6/10 Okay

Verified traveller

Average but NOT 4-Star.
+ The hotel is old and has worn out furniture, + General cleanliness needs work, + Decent breakfast options.
Stayed 1 night in May 2018
Response from Mohammad Minshadul Huda on 24 May 2018
Dear our valued guest, Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thanks & Best Regards

6/10 Okay

Mohamed

Liked: Cleanliness
the have very bad wifi service
Stayed 2 nights in May 2018
Response from Mohammad Minshadul Huda on 24 May 2018
Dear our valued guest, Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thanks & Best Regards

8/10 Good

emmanuel

Liked: Staff & service, room comfort
Good hotel for short stay
Good hotel for short stay. Hotel needs to be refurbished
Response from Mohammad Minshadul Huda on 17 Apr 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing Mercure Al Khobar. We are looking forward to welcoming you back. Thanks & Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel not bad at all, breakfast was not that good compared to the price, the staff very helpful, the room very clean, and the view is good
Stayed 2 nights in Mar 2018
Response from Mohammad Minshadul Huda on 2 Apr 2018
Dear our valued guest, Thank you very much for sharing your experience during your stay with us. Your feedback very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management. We are looking forward to welcoming you back. Thanks & Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What smily faces and service
Amazing and extremely friendly staff, I cannot believe I was still in Saudi Arabia.
Response from The Management on 30 Mar 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing Mercure Al Khobar. We are looking forward to welcoming you back. Thanks & Best Regards

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable
It is reasonable midiocre hotel. Located in a very good location.
Stayed 2 nights in Mar 2018
Response from Mohammad Minshadul Hda on 24 Mar 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing Mercure Al Khobar. We are looking forward to welcoming you back. Thanks & Best Regards The Management

4/10 Poor

Muath, Bahrain

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average Hotel
The hotel is average in terms of quality and appearance.. the unit i booked was not available upon my arrival so they offered to replace my booking with a room and a jr suite.. the coffee we ordered to the room was cold and sugar was added when we requested that no sugar must be added to the coffee.. no valet person standing outside to park our vehicle..
Stayed 1 night in Feb 2018
Response from Mohammad Minshadul Huda on 2 Mar 2018
Dear our valued guest, Thank you very much for sharing your experience during your stay with us. Your feedback very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management. We are looking forward to welcoming you back.

4/10 Poor

Sheb

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2018
Response from Mohammad Minshadul Huda on 23 Jan 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing MERCURE Al Khobar. We are looking forward to welcoming you back.

8/10 Good

OJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was EXCELLENT! Mercury is Great overall: To be excellent overall, much more lighting is needed in the sofa room, toilet should not be so close to sink counter that one must sit sideways & temp should be able to lower to prevent sweating through the night when under the provided bed linen.
Stayed 4 nights in Jan 2018
Response from Mohammad Minshadul Huda on 23 Jan 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing MERCURE Al Khobar. We are looking forward to welcoming you back.

6/10 Okay

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t Recommend
The only thing I like about this hotel is their breakfast
Stayed 1 night in Jan 2018
Response from Mohammad Minshadul Huda on 23 Jan 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing MERCURE Al Khobar. We are looking forward to welcoming you back.

8/10 Good

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Mohammad Minshadul Huda on 9 Jan 2018
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing MERCURE Al Khobar. We are looking forward to welcoming you back. Thanks & Best Regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Below Average Stay
No hot water, not a proper air conditioned facility in winter. Clean as in bed and toilet but have missed clearing out ex guest trash can. In a nice area with nothing special.
Stayed 1 night in Dec 2017
Response from Mohammad Minshadul Huda on 9 Jan 2018
Dear our valued guest, Thank you very much for sharing your experience during your stay with us. Your feedback very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management. We are looking forward to welcoming you back. Thanks & Best Regards Mohammad Minshadul Huda

10/10 Excellent

Erdem, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Nice hotel with good staff. Only internet is slow during the day may be because many people are using. Plus the electricity plugs can be arranged better. Also the air pump in the bathroom works 24 hours but the door is keeping the sound inside.
Stayed 3 nights in Dec 2017
Response from Mohammad Minshadul Huda on 26 Jan 2018
Dear our valued guest, Thank you very much for sharing your experience during your stay with us. Your feedback very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management. We are looking forward to welcoming you back. Thanks & Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good. Wifi can be improved
Stayed 10 nights in Nov 2017
Dear our valued guest, We are glad to hear from you that you enjoyed your stay with us, Thank you very much for choosing MERCURE Al Khobar. We are looking forward to welcoming you back. Thanks & Best Regards Mohammad Minshadul Huda

8/10 Good

Hattan

Liked: Staff & service, property conditions & facilities, room comfort
Nice view
Good place nice view
Stayed 1 night in Aug 2017
Response from Ryan on 31 Aug 2021
Dear Mr. Hattan, Thank you for choosing Mercure Al-Khobar Hotel as your home away from home and for taking the time to write us a review! We are so glad and delightful to hear you enjoyed you’re stayed with us and we greatly appreciates you taking the time to share your experience with us. Our hotel aims to provide a truly unique experience and services, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel in the near future. Thank You and Best Regards, Mercure Al-Khobar Hotel

4/10 Poor

Osama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended and rating as 3 stars not 5
Breakfast very poor, unfriendly staff, poor service and no supervision, room service very bad.
Response from Ryan on 31 Aug 2021
Dear Mr. Osama, Thank you for choosing Mercure Al-Khobar hotel as your home away from home and we greatly appreciates you taking the time to share your experience with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations pertaining to the areas that you’ve mentioned in our Satisfaction. Rest assured that your comments have been addressed with all concerned departments to ensure that we exceed your expectations with us. Once again, thank you for choosing Mercure Al-Khobar Hotel. Kind Regards, Mercure Al-Khobar Hotel

8/10 Good

ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good to stay in
was very good , front office stuff very friendly , room is neat and clean , restaurant at 10th floor is good with great view . only negative was the WiFi was not that good
Response from Ryan on 31 Aug 2021
Dear Mr. Ehab, Thank you for choosing Mercure Al-Khobar Hotel as your home away from home and for taking the time to write us a review! We are so glad and delightful to hear you enjoyed you’re stayed with us and we greatly appreciates you taking the time to share your experience with us. Our hotel aims to provide a truly unique experience and services, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel in the near future. Thank You and Best Regards, Mercure Al-Khobar Hotel