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Dear Mr. Fares, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
I was there for 1 night and the hotel upgraded my stay to a Junior suite for free.
Bin Mohaya,
Stayed 1 night in Oct 2023
Response from Christophe Hazebrouck on 3 Nov 2023
Dear Mr. Bin Mohaya,Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your experience with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
4/10 Poor
CHARLOTTE
15 Oct 2023
CHARLOTTE
Stayed 1 night in Oct 2023
Response from CH on 29 Nov 2023
Dear Ms. Charlotte, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
ضيفنا العزيز السيد حازم ، نشكركم على تقييمكم و يسعدنا أنكم قد استمتعتم بزيارتكم في فندق كمبينسكي العثمان و نتطلع إلى استقبالكم في المستقبل القريب. ولكم خالص تحياتي كريستوف هزيبروك المدير العام
6/10 Okay
Mashari, Alsalam
Travelled with family
24 Sept 2023
Liked: Cleanliness
Room lights isn’t enough and the room itself is dark, didn’t like the parking area as wellfor self parking
Mashari
Stayed 3 nights in Sep 2023
Response from CH on 30 Sept 2023
Dear Mr. Mashari, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Kindly note that we are adding more lighting to our rooms to make them brighter. Also note that our complimentary valet will be glad to park your car for your convenience.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
Response from Christophe Hazebrouck on 22 Sept 2023
Dear Valued Guest, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Your remarks were shared with the team to make sure we prevent them from happening in the future.We do hope that you will give us the chance to welcome you back soon and serve you better.Best regards, Christophe Hazebrouck General Manager
Dear Mr. Bandar, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
Dear Ms. Shelly, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
Dear Valued Guest, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
10/10 Excellent
Mahasin
16 Feb 2023
Mahasin
Stayed 1 night in Feb 2023
Response from CH on 22 Feb 2023
Dear Ms. Mahasin, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
6/10 Okay
Majed
4 Feb 2023
Majed
Stayed 2 nights in Jan 2023
Response from CH on 5 Feb 2023
Dear Mr. Alanazi, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Your remark regarding the spilled oil will be shared with the team to make sure we prevent this from happening in the future.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
Staff was ok but not supportive when I asked to check for extended checkout availability.. they did not even try anything to show sofistication or interest in helping me as frequent guest.
SALMAN
Stayed 1 night in Dec 2022
Response from CH on 21 Dec 2022
Dear Mr. Salman, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Your remark was shared with the team to make sure we prevent it from happening in the future.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
Dear Mr. , Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.We will be in touch with you to stand on your remarks to make sure we prevent them from happening in the future.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
The rooms have smell and the water is dirty in the bathroom.
Mohammad
Stayed 2 nights in Oct 2022
Response from CH on 30 Oct 2022
Dear Mr. Mohammad, Allow me to thank you for choosing Kempinski Al Othman, and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Your remarks were shared with the team to make sure we prevent them from happening in the future.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
10/10 Excellent
Ali
27 Sept 2022
Ali
Stayed 12 nights in Sep 2022
8/10 Good
Aftab
25 Sept 2022
Aftab
Stayed 1 night in Sep 2022
Response from CH on 13 Oct 2022
Dear Aftab, Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback. I am glad that you enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Christophe HazebrouckGeneral Manager
4/10 Poor
Verified traveller
Travelled with family
23 Sept 2022
Liked: Cleanliness
Disliked: Staff & service, room comfort
I was disappointed with the apartments/overpriced
I stayed in the normal rooms and they where very good. This stay i stayed in the apartments and the condition is not good, and services are very bad. The parking area is almost always full and to be honest I regretted I booked a long stay at this hotel.
Verified traveller
Stayed 14 nights in Sep 2022
Response from CH on 24 Sept 2022
Dear Valued Guest, Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback. I am sad to know that your stay did not meet your expectations.Your remarks are well noted and will be looked into.Kindly note that we are uplifting the apartments and soon all will have new wallpaper and upholstered furniture. As for the parking, we provide complimentary valet service to all our guests so that they do not have to park themselves.We do hope that you will give us the chance to welcome you back soon and to serve you better.Best regards, Christophe Hazebrouck General Manager
10/10 Excellent
mansour
23 Aug 2022
mansour
Stayed 2 nights in Aug 2022
Response from CH on 14 Sept 2022
Dear Mr. Mansour,Allow me to thank you for reviewing our hotel and for the high rating you gave Kempinski Al Othman.We look forward to welcoming you back soon for another great experience.Best regards, Christophe HazebrouckGeneral Manager
Good staff
Good breakfast
Very quit and comfortable
Tafla Saleh
Stayed 1 night in Aug 2022
Response from CH on 16 Aug 2022
Dear Ms. Saleh,
Allow me to thank you for reviewing our hotel and for the high rating you gave Kempinski Al Othman.
We look forward to welcoming you back soon for another great experience.
Best regards,
Christophe Hazebrouck
General Manager
staff were very welcoming, but were not familiar with expedia's golden circle vip access , room was what i booked and was a really good room , parking was all free ; valet and self , WIFI was fast , in room dining was good
Ibrahim
Stayed 2 nights in Jul 2022
Response from CH on 16 Jul 2022
Dear Mr. Ibrahim,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
Your remarks regarding your status with Expedia is well noted and will be resolved.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
10/10 Excellent
Hajer
6 Jun 2022
Hajer
Stayed 4 nights in May 2022
Response from CH on 8 Jun 2022
Dear Ms. Hajer,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
10/10 Excellent
Andrew
18 May 2022
Liked: Cleanliness, staff & service
Andrew
Stayed 1 night in May 2022
Response from CH on 19 May 2022
Dear Mr. Andrew,
Allow me to thank you for reviewing our hotel and for the high rating you gave Kempinski Al Othman.
We look forward to welcoming you back soon for another great experience.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Abdullah,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best Regards,
Christophe Hazebrouck
General Manager
Excellent services, room and amenities. The staff were very tentative to all our needs. Rooms were soundproof as stated ;)
Ahmed
Stayed 2 nights in Oct 2021
Response from CH on 11 Nov 2021
Dear Mr. Ahmed,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Joselito,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
8/10 Good
Abdullah
16 Sept 2021
Abdullah
Stayed 1 night in Sep 2021
Response from CH on 23 Sept 2021
Dear Mr. Abdullah,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Ahmed,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
10/10 Excellent
Ahmed
26 Jul 2021
Ahmed
Stayed 2 nights in Jul 2021
Response from CH on 31 Jul 2021
Dear Mr. Ahmed,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Abdulaziz,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Great hotel, will always stay here whenever I visit the same area.
Verified traveller
Stayed 3 nights in Apr 2021
Response from CH on 8 Jun 2021
Dear Mr. Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Mohammed,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Perfect location, easy accessibility, friendly staff and great service
Verified traveller
Stayed 2 nights in Mar 2021
Response from CH on 15 Jun 2021
Dear Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Dear Mr. Sulaiman,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
Response from Christophe Hazebrouck, General Manager on 22 Nov 2020
Dear Valued Guest, Thank you for taking the time to post your feedback about your stay at Kempinski Al Othman Hotel. I would like to express my personal apologies for any disturbance during your stay and assure you that your feedback is well received and has been shared with department heads to take action. I hope that we have the opportunity to welcome you back soon for a better experience.
6/10 Okay
HOUDA
Travelled with family
6 Nov 2020
Liked: Cleanliness
Not a 5 star hotel
Would not recommend, and wouldn’t stay again.
HOUDA
Stayed 2 nights in Oct 2020
Response from Christophe Hazebrouck, General Manager on 8 Nov 2020
Dear Valued Guest, Thank you very much for taking the time to review your stay at Kempinski Al Othman. I am very sorry to hear that your stay was not as comfortable as expected. Please rest assured that your comments and feedback are well received and immediate action will be taken.
I hope that we have the opportunity to welcome you back in the near future.
Kind regards
Check in was horible, will not stay again. Value for money very poor.
Muhammad
Stayed 1 night in Oct 2020
Response from Christophe Hazebrouck, General Manager on 1 Nov 2020
Dear Valued Guest, Thank you for taking the time to review your stay at Kempinski Al Othman. I am very sorry to hear that your stay was not as comfortable as expected. We apologize that a couple of things went wrong. Please rest assured that your comments and feedback are well received and immediate action will be taken.
I hope that we have the opportunity to welcome you back soon.
Response from Christophe Hazebrouck General Manager on 2 Nov 2020
Thank you so much for your nice feedback! We are happy that you enjoyed your stay and we are looking forward to welcoming you again at Kempinski Al Othman.
Kind regards,
Response from Christophe Hazebrouck, General Manager on 2 Nov 2020
Dear Valued Guest, Thank you so much for your nice feedback! We are happy that you enjoyed your stay and we are looking forward to welcoming you again at Kempinski Al Othman.
Dear Mr. Khalid,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
2/10 Terrible
Verified traveller
27 Aug 2020
Verified traveller
Stayed 2 nights in Aug 2020
Response from CH on 15 Jun 2021
Dear Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am sad to know that your stay did not meet your expectations.
We do hope that you will give us the chance to welcome you back soon and to serve you better.
Best regards,
Christophe Hazebrouck
General Manager
Response from Rami Serhal, General Manager on 21 Jul 2020
Dear Valued Guest, Thank you so much for your nice feedback! We are happy that you enjoyed your stay and we are looking forward to welcoming you again at Kempinski Al Othman.
Everything it’s good , I like it the hotel , it’s very luxury
Verified traveller
Stayed 2 nights in Mar 2020
Response from CH on 15 Jun 2021
Dear Valued Guest,
Allow me to thank you for choosing Kempinski Al Othman , and for taking the time to give us your feedback.
I am glad that you enjoyed your stay with us and look forward to welcoming you back soon.
Best regards,
Christophe Hazebrouck
General Manager
2/10 Terrible
Abdulla
Travelled with family
5 Mar 2020
Disliked: Staff & service
The stuff who work in the reception was so bad
, when i checked inn they toll me my room is not a
available only smoking room , they give my room to someone else
Abdulla
Stayed 1 night in Feb 2020
Response from Rami Serhal on 9 Mar 2020
Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your recent experience with us. I have shared your concerns with my team to improve our services for our valued guests such as yourself. We hope to welcome you back to the Kempinski Al Othman Hotel in the near future.
Best regards,
Rami Serhal
General Manager
The staff was friendly and very helpful. The thing i did not like was the bed and plow. I wakeup very sore i should have asked for different kind of plow maybe it would have made a difference.
Verified traveller
Stayed 1 night in Feb 2020
Response from Rami Serhal on 2 Mar 2020
Thank you for your feedback. We look forward to welcoming you back to the Kempinski Al Othman Hotel in the near future.