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Reviews of DoubleTree by Hilton Hotel Dhahran

4 out of 5
DoubleTree by Hilton Hotel Dhahran
Al Qashla St., Al Khobar

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 195 reviews" "
Rating 8 - Good. 66 out of 195 reviews" "
Rating 6 - Okay. 40 out of 195 reviews" "
Rating 4 - Poor. 20 out of 195 reviews" "
Rating 2 - Terrible. 12 out of 195 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

SING NAM, Arcadia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Quite old and water temperature changing during shower!
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Dhahran Team on 9 Mar 2024
Dear SirThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
The stay was amazing, quiet, and super comfy. The only thing bothering me was the "too many lights switches". To be in total darkness you have to turn off a lot of switches, as there was no "master switch".
Stayed 7 nights in Dec 2023

4/10 Poor

Xiaowen

Stayed 4 nights in Dec 2023
Response from Omaimah on 21 Dec 2023
Dear Mr. XiaowenGreetings from Double Tree by Hilton Dhahran. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.Kind Regards,Double Tree by Hilton Dhahran Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Omaimah on 4 Sept 2023
Dear SirThank you for taking the time to share your recent experience in Doubletree by Hilton Dhahran and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.

6/10 Okay

Omar, Houston

Liked: Staff & service
overrated
Stayed 1 night in Apr 2023

4/10 Poor

Mohammed, Bloomfield

Disliked: Staff & service, amenities
Poor service
Stayed 2 nights in Jan 2023

6/10 Okay

MARWAN, Wellington

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It is a nice property and well-located in town if you're visiting Aramco and KFUPM. However, the property is really old and not well maintained.
Stayed 3 nights in Jan 2023

8/10 Good

Haitham

Business traveller
Liked: Cleanliness, staff & service
Decent large rooms. Good staff.

8/10 Good

Randa

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Mariah and the front desk ladies for being very accommodating and friendly
Stayed 2 nights in Nov 2022
Response from Omaimah on 23 Nov 2022
Dear Sir/Madam Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards,Double Tree by Hilton Dhahran Team

2/10 Terrible

Ashraf

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seems to have been nice an fancy in the past, but the maintenance and renovations did not keep up with the hotel’s needs. The hotel needs a major face lift. When I first checked in, I was given a filthy smoked up room. Even the lights did not turn on. I was then given given another room that was also dirty and had many things broken in it. That process to get me to my room took more than 1hr. I went to bed that morning past 3 am due to not having a room ready. I had to accept that second room as I needed to sleep after long day and travels. The following day I asked for another room, I was given a free upgrade to a better room. It was better than the first two, but still needs lots of work. The hotel has the potential to be a great one, but its managed should be willing to spend some $$$ on Reno. Until then, I do not recommend anyone to go there. I don’t know how this hotel is affiliated with Doubletree and Hilton with its current state.
Stayed 3 nights in Mar 2022
Response from Omaimah on 23 Mar 2022
Dear Mr. Ashraf Thank you for your feedback regarding your stay at the Double Tree by Hilton Dhahran. I am very sorry for the unsatisfactory arrival process that you have experienced. I can appreciate how frustrating this must be for you. . Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. We appreciate your business and are hopeful that you will afford us the opportunity to provide lodging services in the future. Should you have any additional questions relative to this matter, please reply to this email and I will be happy to be of further assistance. Sincerely, Double Tree by Hilton Dhahran Team

2/10 Terrible

SAEED

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Omaimah on 20 Mar 2022
Dear Mr. Saeed Greetings from Double Tree by Hilton Dhahran. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon. Kind Regards, Double Tree by Hilton Dhahran Team

10/10 Excellent

Amal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
V good
Stayed 1 night in Mar 2022
Response from Omaimah on 6 Mar 2022
Dear Ms. Amal Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Double Tree by Hilton Dhahran Team

10/10 Excellent

mohammad, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Wonderful reception staff Thanks a lot
Stayed 1 night in Mar 2022
Response from Omaimah on 6 Mar 2022
Dear Mr. Mohammad Thank you for taking the time to share your recent experience in and Double Tree by Hilton Dhahran for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Double Tree by Hilton Dhahran Team

6/10 Okay

Ibrahim

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, room comfort
Jan ‘22
Stayed 4 nights in Jan 2022
Response from Omaimah on 27 Jan 2022
Dear Mr. Ronald I am delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind Regards, DoubleTree by Hilton Hotel Dhahran

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
My reservation shows including breakfast, there system doesn't with out. All rooms seems for smokers, even if you asked nonsmoking room. Because they allow smoking if u r not "heavy" smoker. !!!
Stayed 1 night in Nov 2021
Response from Omayma on 29 Nov 2021
Dear Sir Greetings from Double Tree by Hilton Dhahran . Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon. Kind Regards, Double Tree by Hilton Dhahran Team

6/10 Okay

Arthur

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some renovation. Everything is old. The bathroom is tiny. Needs some universal electrical sockets and USB ports. TV is old model and really basic programming.
Stayed 1 night in Oct 2021
Response from Omayma on 1 Nov 2021
Dear Mr. Arthur Greetings from Doubletree by Hilton Dhahran, thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Doubletree by Hilton Dhahran very soon. Kind Regards, Doubletree by Hilton Dhahran team

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
How can you mess up breakfast?
During Covid. Breakfast options are bad (mostly bread) and orange/fruit juices are literally 75% pulp 25% juice. Room was small and restroom was smaller than most hotels. Restroom door almost touches toilet seat, gotta get in the shower to close restroom door then sit on toilet. Floor carpet has a lot of "fur" balls. 1 room window, no sunlight, window faces inside hotel to lounge area. Wifi was best thing in hotel stay, not fast but, not sooo slow.
Stayed 6 nights in Sep 2021
Response from Omayma on 12 Oct 2021
Dear sir Greetings from {DoubleTree by Hilton Dhahran }. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to {DoubleTree by Hilton Dhahran } very soon. Kind Regards, Omayma

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The give us smoking room even we ask for non smoking one, Tv wasn't working, the hot water is terrible.
Stayed 1 night in Jan 2021

6/10 Okay

Azzam

Travelled with family
Disliked: Room comfort
Clean but old hotel, over priced, the only good thing was the hotel location
Stayed 2 nights in Dec 2020

6/10 Okay

Camra

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and competent staff and adequate facility on short notice.
Stayed 3 nights in Mar 2020

10/10 Excellent

Hani

Stayed 1 night in Mar 2020

8/10 Good

Khaled Al

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in the reception were very good specially Muna, she was very helpful and professional.
Stayed 1 night in Feb 2020

2/10 Terrible

Ibrahim, Khobar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room furniture and carpet were old, dirty and extremely worn.
Stayed 1 night in Nov 2019

8/10 Good

Ghazi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

4/10 Poor

Gareth Huw

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very shabby, average service
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Safdar

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel overall is good but rooms are bad. Very small bathroom, not enough space on the washbasin to put personal care and toiletries. First floor room doesn’t have sufficient ventilation, like a dungeon cell, only a small elliptical window. Wall has a big crack, I believe they should have fixed it before giving rooms to guests. I ordered in room service for breakfast around midnight time to be served delivered at 6:30am, person taking the order said, please call in the morning, because if I order in the night he may forget! That’s so unprofessional.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Paul, Derby

Liked: Staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Designated parking area should be bigger, other than that its all good.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good due to bad service a d housekeeping.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2019

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's bad & needs a major renovation
The hotel does NOT deserve a 4 star standard. You have to ask for a cleaner to clean the room 3-4 times to come ! The bathroom is very old and not equipped to match the 4 stars hotel standard. The hallway has a very strong cooking smell and no fans to take it out. During my stay, a power outages (a power cut) has been shut down for the entire building. The rooms need to be renovated and do lots of works to see that it deserve the money you paid. ! Not recommended at all.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant stay. Food was awesome. Excellent staff.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special service and customer connection. Front of house is exceptional
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
i have been before to this hotel and it was better than now.
Stayed 2 nights in Feb 2019

10/10 Excellent

SAEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for the breakfast alone
Amazing hotel and staff made my staff like a dream I would definitely stay here again
Stayed 5 nights in Feb 2019
Response from Ahmed El Sakka on 5 Mar 2019
Dear Mr. Saeed, I would like to extend all team her how you make all team day by giving us such comment . we all looking forward to welcome you in your home DoubleTree by Hilton Dhahran ! Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good team and nice place................ Near to a lot of important location
Stayed 1 night in Jan 2019
Response from Ahmed.S on 24 Feb 2019
Dear Sir, Thanks a lot for taking time to give us your feedback myself and hotel team really happy with your comment, and looking forward welcoming you again at your home in KSA Regards Management team

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good could be better, the rooms are massive big and plenty of space
Stayed 1 night in Nov 2018

8/10 Good

Mohamed, Riyadh city

Stayed 1 night in Oct 2018

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff and hotel
Doubletree is great family hotel, delicious buffet breakfast with kind courteous head chef and the front desk staff is amazing.
Stayed 1 night in Sep 2018

10/10 Excellent

Mohammad

Nice service
Great service
Stayed 1 night in Sep 2018

4/10 Poor

Thamer

Disliked: Cleanliness, staff & service, room comfort
Not a good choice
Room service simply ignored my request, the rooms are worn down, the shower needs 5 mins to heat up and the hallways are noisy with workers speaking to each other loudly at 7 am
Stayed 1 night in Sep 2018