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Reviews of Pratap Mahal, Ajmer - IHCL SeleQtions

3.5 out of 5
Pratap Mahal, Ajmer - IHCL SeleQtions
Village Hokra Pushkar Bypass Road, Ajmer, Rajasthan

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and serene hotel
Our stay at Pratap Mahal in November, 2023 was really very nice. What made the stay very special was that, the hotel which is surrounded by hills had a very serene and relaxing vibe. We got a room on the ground floor, that opened onto a beautiful and serene garden. The staff was extremely helpful and caring, though we expected some delectable Rajasthani cuisine, we were a tad disappointed with the food offering. But, it was more than compensated by the overall vibe of this beautiful and scenic hotel. We wished we could stay a day more.
Stayed 1 night in Nov 2023

10/10 Excellent

Amit Kumar

Stayed 1 night in Sep 2023

10/10 Excellent

Suresh

Stayed 2 nights in Jun 2023

2/10 Terrible

Subhash

Stayed 1 night in Sep 2022

6/10 Okay

Altaf

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Lahkmen

Stayed 2 nights in Feb 2022

10/10 Excellent

Jatinder

Stayed 1 night in Oct 2021

10/10 Excellent

Tushar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel, an oasis in the desert. Try the big suite and their chef and music. All so good. Staff as well. From the bartender, musicians to chefs these guys were better than the check in desk at the Shanghri la in Santa Monica and most of the resorts around the globe.
Stayed 1 night in Mar 2021

10/10 Excellent

RAVINDER NATH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good Propety with good staff
Stayed 1 night in Jan 2021

10/10 Excellent

Satinder Pal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely courteous and also very professional, after a long drive from ahmedabad, Pratap mahal with its front office staff and the back office kitchen must be complimented.
Stayed 1 night in Jun 2020

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Manvendra Singh on 3 Sept 2019
Dear Guest, Greetings from the Pratap Mahal- Ajmer ! Thank you for staying with us in Aug'19 and for posting an excellent review on Expedia ! We are really glad to see that you liked everything about the Resort - be it the quality of the room, amenities and facilities used, quality of food or the overall experience at the Resort. Your compliments to all our Associates at the hotel has been conveyed, and thank you for acknowledging their efforts. All of us at the hotel take pride in going that extra mile to create guest delight in each of our interactions. I personally look forward to the pleasure of meeting you during your next stay with us. Warm Regards Manvendra Rathore General Manager Pratap Mahal-Ajmer

10/10 Excellent

Nazneen, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience. Very peaceful and serene environment. Very beautiful rooms, excellent staff, good facilities. Enjoyed the stay thoroughly.
Stayed 2 nights in Sep 2018
Response from Manvendra Singh on 3 Sept 2019
Dear Guest, Greetings from the Pratap Mahal- Ajmer ! Thank you for staying with us in Sept'18 and for posting an excellent review on Expedia ! We are really glad to see that you liked everything about the Resort - be it the quality of the room, amenities and facilities used, quality of food or the overall experience at the Resort. Your compliments to all our Associates at the hotel has been conveyed, and thank you for acknowledging their efforts. All of us at the hotel take pride in going that extra mile to create guest delight in each of our interactions. I personally look forward to the pleasure of meeting you during your next stay with us. Warm Regards Manvendra Rathore General Manager Pratap Mahal-Ajmer

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Well located resort hotel
Clean rooms and helpful staff but let down by poor food and polite but non-existent response to request for simple room maintainance. Does not sell alcohol if this is relevant to you.
Stayed 2 nights in Sep 2018

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent retreat from the city
Well kept hotel, great service
Stayed 1 night in Jul 2018

8/10 Good

Tanuj , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel but "Taj Hotel feeling" is missing.
This hotel is visually beautiful. The design makes you feel like you are in a palace and the entry is very grand and you feel like a celebrity checking in. However, the hotel falls short of the Taj experience in many ways. On our stay on 2nd night (29th Dec) we found there was some sort of function in the courtyard area just below our room. The soundproofing in room is pretty bad and we were forced to hear the loud music and people laughing/talking loudly till about 2am. The staff is very courteous but need more training in dealing with foreigners/NRI's. The food is OK but they need a proper bar menu and staff trained - my wait staff had no idea what "Lemon Lime Bitter" was and I was sent Lemon soda instead. The most off-putting thing was the awful smell outside the hotel. Inside it was beautiful rose scented air conditioning but the minute you step out of the building into the driveway area of the hotel there was a awful raw sever smell - and it was there constantly for 2 nights we stayed. It meant when you car stops you rush inside the building to get away from smell and not able to walk/enjoy the front area/lawns. I am not sure of source of the smell - it was probably external to the hotel but for their own sake they must find the source and work to get that sorted as when you approach a Taj property you don't want to be greeted by sewer smells.
Stayed 2 nights in Dec 2017

10/10 Excellent

RAHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One the best stay.
It was a memorable stay. All staff is very courties and humble. We enjoyed Food and evening cultural function. Very neat & well maintained property.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay with beautiful views around.
It was a good experience overall. The rooms were quite comfortable but according to me the mattresses were too soft and fluffy which gave me a back ache the next morning. Otherwise it was a very pleasant stay.
Stayed 1 night in Dec 2017

6/10 Okay

Pradeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed Stay
The stay was somehow not very comfortable. Being a Taj property, we booked our stay. So firstly, upon spending 5 hours in the room, realised the AC was not working up-to the mark. The hotel changed our room. The room was not equipped with hand-towels. The next morning, we had asked for a dental kit- at least 20-25 minutes were spent in delivering the kit that to after 3 calls to the reception.

10/10 Excellent

altaf merchant, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!!
A super arrive, food and facilities! I had a very relaxing time.

8/10 Good

Timothy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene stay in Pushkar
The service at this hotel is what you would expect from a Taj, very attentive. We had a few minor issues such as the air conditioning breaking, however this was swiftly dealt with by a room move so no further problems! We unfotuntately fell ill at the hotel, we are unsure where this derived from so it would not be fair to blame the hotel. The staff thereafter looked after us, calling out a doctor and ensuring we were well hydrated. We cannot thank them enough for this! The hotel itself was situated a short drive outside of Pushkar, calm and serene, it is a beautiful building, it seemed to not have as much heritage as other Taj hotels but non the less well kept and believe they are still making additions such as a gym and spa. Overall I would recommend for service, cleanliness and a tranquil stay away from the hustle and bustle.

6/10 Okay

Betty

10/10 Excellent

Davide

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything beautiful, building, room and services. One of the best food eaten in India and a very professional staff.
Stayed 2 nights in Aug 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres rénovées à l’étage avec baignoire et douche sont bien décorées et agréables. L’environnement est tres vert/nature. La piscine est appréciable mais peu de service autour. Buffet de soir varié et de bonne qualité, boissons inclues dans la 1/2p, pas de supplément, bravo. Merci à Ritesh pour avoir répondu à nos attentes
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
Rechnung entsprach nicht Rechnung auf Email von hotels.com.
Stayed 1 night in Dec 2017