Comfort Double Room | Terrace/patio
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Reviews of Hotel des Augustins

3 out of 5
Hotel des Augustins
3 Rue De La Masse, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 438 reviews" "
Rating 8 - Good. 185 out of 438 reviews" "
Rating 6 - Okay. 42 out of 438 reviews" "
Rating 4 - Poor. 17 out of 438 reviews" "
Rating 2 - Terrible. 5 out of 438 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is amazing, right off the cour Mirabeau….with lots of fountains, restaurants, cafes and shopping. Aix has been wonderful, so much to see and do. And the weather has been great!
Stayed 1 night in May 2024

6/10 Okay

Barbara, Timnath

Travelled with partner
Liked: Staff & service
Very charming building. Bed was not great; mattress and no spring. Tub had a shower but no curtain. If you showered with the handheld it ran out all over the floor. Tub hard to get out of for a senior citizen
Stayed 2 nights in May 2024

10/10 Excellent

brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful building to walk into and great staff to welcome us.
Stayed 2 nights in May 2024

10/10 Excellent

Michaela, Guilford

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly, helpful staff. Reasonably priced given location. Very clean, beautiful old building
Stayed 8 nights in May 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful small hotel, lovingly appointed, with very gracious staff.
Stayed 1 night in May 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given this hotel 5 stars except that we were disappointed with the breakfast which was not worth what we paid for it. The room was lovely and the staff very friendly and helpful.
Stayed 3 nights in Apr 2024

8/10 Good

lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our arrival, we were greeted by a male staff member who was exceptionally friendly & welcoming. The hotel itself is absolutely stunning with historical details & relics from its convent history. Our room was very big & comfortable with 2 window looking directly onto the street. The location was fabulous, close to restaurants, shops & transport links. Slight gripes with the bathroom. The shower needs updated- the mixer flow isn't consistent with the temperature so you can suddenly have too hot or cold water coming through. The water flow is weak also. Plus, the towels are pretty hard & thin. Would be nice to have soft, fluffy towels. On the plus side, dressing gowns, slippers & nice toiletries were on hand. We only had breakfast on the first morning, which at 15 euros each, we felt was overpriced. There wasn't an awful lot of selection & there seemed to be a delay in replenishing items. No hot items except a do it yourself boiled egg machine. My husband used this & the egg was in for 15 mins & was still liquid. Would be better to mass boil eggs for guests. Lastly, the staff member in the dining room was run off his feet so the receptionist was in helping him to the detriment of people standing at reception. Apart from these few gripes, it really is a lovely hotel & would definitely stay here again.
Stayed 3 nights in Apr 2024

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, historic building.
Stayed 5 nights in Mar 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Room was large and very clean. Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to bring a car around to load luggage, otherwise excellent.
Stayed 2 nights in Feb 2024

8/10 Good

CLYDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I did not give 5 stars because the double bed was 2 singles beds push together and this is annoying Also no shower curtain in the tub. Basically you watering the floor !
Stayed 1 night in Jan 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of town. Close to dining, sites, parking etc. Secure parking garage within walking distance. Very safe location. The hotel room was very clean. AC works, but cool to a certain internal setting. Breakfast not included with cost. Need to inform them that you don’t want breakfast or you get charged.
Stayed 3 nights in Sep 2023

8/10 Good

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof location
Stayed 2 nights in Sep 2023

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities
All good except the receptionist said we had only booked one room when we had booked two. Was eventually resolved.
Stayed 1 night in Sep 2023

10/10 Excellent

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely quiet and friendly hotel. Ideally placed in the old town. We intend to visit again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

6/10 Okay

Marcel, Gatineau

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Conveniently located. On the minus side, dated decor and the pictures on the Web gave the impression of staying in a church. However, this is limited to one wall. The room itself was small and the decor dated. In principle it was nice to have a terrace. However, the many pigeons made it unusable (there was a hose and a squeegee, but we were not to clean the terrace ourselves).
Stayed 2 nights in Jul 2023
Response from La Réception on 9 Aug 2023
Dear Sir ,We are sorry that the decoration of your room is not to your taste,Know that you have been upgraded to a comfort room with terrace and you have not paid any extraRegarding the pigeons, we cannot manage their coming and going because it is not our responsibility.Cordially,The reception

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

BEATRICE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location and staff could not be friendlier or more helpful! Chloe in particular was a shining light - fabulous restaurant suggestions (and we are challenging), arranged a private vineyard tour with little notice, smile never left her face. Roman was also wonderful. All is all the best of the 4 hotels our France tour has had us at. Room worked and bathroom was lovely. Thank you!
Stayed 2 nights in Jun 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were exceptionally friendly and helpful. Fabulous location.
Stayed 1 night in Jun 2023

6/10 Okay

Stephen Gerard

Stayed 5 nights in Jun 2023

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have retained the historic features of the original convent and combined them with modern charm and warmth. The staff was exceptionally hospitable and helpful. It is located in the heart of the old section of Aix and near to almost everything.
Stayed 5 nights in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel des Augustins is a lovely old hotel with charm and an attentive and helpful staff. We thoroughly enjoyed our stay with them!
Stayed 2 nights in Jun 2023

8/10 Good

Tilda

Travelled with partner
Liked: Cleanliness
Rooms we tired
Stayed 2 nights in May 2023

10/10 Excellent

Sharon, Mendham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staffs.
Stayed 3 nights in May 2023

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our stay here the property is beautiful and the perfect location to walk all over Aix. Right off the Cours Mirabeau but in the most beautiful, picturesque small street of Aix. The staff was lovely and the room was comfy and cute.
Stayed 2 nights in May 2023

10/10 Excellent

Brandy

Stayed 5 nights in Apr 2023

10/10 Excellent

an

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of AIX this small hotel is perfectly located in a converted chapel.
Stayed 4 nights in Mar 2023

8/10 Good

Sarah

Stayed 1 night in Mar 2023

10/10 Excellent

Jean

Stayed 1 night in Mar 2023

10/10 Excellent

ATSUSHI

Stayed 1 night in Dec 2022

8/10 Good

Junay

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay.
Good sized room, perfectly located in old quarter.
Stayed 2 nights in Nov 2022

8/10 Good

Evan K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rida checked us in and was so warm and welcoming. He gave us recommendations for dining and was always asked how we were enjoying Aix, and if there was anything we needed. The hotel is on a quiet lane perfectly located for quick access to food, transportation, markets, etc. Beautiful, cozy lobby makes you feel like you’re staying in an old convent. Will come again!
Stayed 2 nights in Oct 2022

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Quirky shower tub without shower curtain. Sit down shower. Was charged extra for breakfast which I thought was included. Breakfast was adequate. If returning would breakfast at a nearby restaurant.
Stayed 2 nights in Oct 2022

6/10 Okay

Wun Tong, Kowloon

Stayed 2 nights in Sep 2022

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Andrea

Stayed 1 night in Sep 2022

10/10 Excellent

Karyl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with very friendly and helpful staff. Great location.
Stayed 3 nights in Sep 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Staff & service
Great breakfast !
Stayed 1 night in Aug 2022

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in perfect location.
Stayed 6 nights in Aug 2022

10/10 Excellent

Alexandru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best location when in Aix. The hotel is fantastic, a work of art. People stop by to take pictures inside the main lobby. The rooms are very clean, nice with good wifi access. They also can do your laundry if needed for around 20 euros. We would definitely stay there again!
Stayed 3 nights in Jul 2022

6/10 Okay

Manunya

Stayed 3 nights in Jul 2022

10/10 Excellent

Heather J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, historic, loved it
Stayed 2 nights in Jul 2022

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 15th century building.
Stayed 3 nights in Jun 2022

8/10 Good

Pedro, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and great front desk staff. We arrived early so our rooms were not ready. When we came back after lunch our rooms were ready and our luggage had been delivered to our room. Insuperable location. Rooms are small. Under areas of improvement, our air conditioning unit did not work well so our room was hot. We informed the front desk and they sent someone to check it but It didn’t change anything. Also, our shower had no glass or panel to prevent water from Splashing all over the bathroom including the sink and counter.
Stayed 2 nights in Jun 2022

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff. Bed was comfortable and room was a decent size but the bathroom needs to be updated. The shower wasn't great with no curtain or door, so water goes absolutely everywhere.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from La Réception on 6 Jun 2022
Cher(e) client(e), Nous vous remercions d'avoir choisi l'Hôtel des Augustins et pour votre confiance. Au plaisir de vous accueillir à nouveau.