Outdoor pool, pool umbrellas

Reviews of Hotel Argana

4 out of 5
Hotel Argana
Boulevard Mohamed V B P 93, Agadir

Reviews

6.4
Rating 10 - Excellent. 91 out of 426 reviews" "
Rating 8 - Good. 114 out of 426 reviews" "
Rating 6 - Okay. 78 out of 426 reviews" "
Rating 4 - Poor. 59 out of 426 reviews" "
Rating 2 - Terrible. 84 out of 426 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Al

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Apart from waiting over 2 hours to go in to our rooms as they wernt ready. It was the repetitive “20 minutes and the room will be ready that brings down the rating for me. Staff are polite and rooms were nice
Stayed 4 nights in May 2024
Response from Meryem BACHRI on 8 May 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait you experienced before accessing your room. We understand the importance of starting your stay smoothly, and we are actively working to improve our processes to avoid such situations in the future.We are delighted to hear that you found our staff polite and that you enjoyed the quality of our rooms. Your feedback is invaluable to us, and we will use it to continuously enhance our services.We hope to have the opportunity to welcome you back and provide you with an experience that fully reflects our commitment to customer satisfaction.Best regards,

2/10 Terrible

Rekha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my children me n my husband was very happy with the cleanliness we were very impressed of the way they clean our room n the entire hotel also the staff’s are amazing and food was wonderful I would love to go back there again 😃
Stayed 4 nights in May 2024
Response from Meryem BACHRI on 7 May 2024
Hello Guest,Thank you for taking the time to share your experience with us. We are delighted that you and your family were impressed with the cleanliness of your room and the entire hotel, as well as the exceptional service from our staff and the quality of our food. Your satisfaction is our utmost priority, and we look forward to welcoming you back again soon. Please feel free to reach out if you have any specific requests for your next visit.Best regards,

2/10 Terrible

Sana

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not a 4 star hotel. Hotel room amenities need to be reviewed. Pictures don’t match the rooms given. The hotel is extremely noisy at night with their entertainment. Just not great
Stayed 5 nights in Apr 2024
Response from Meryem BACHRI on 6 May 2024
Dear guest,We appreciate you taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused by the discrepancies between the room amenities and the images provided. Your comments regarding the noise level and entertainment have been noted and will be addressed with our team. We strive to improve and provide the best possible experience for our guests. If you would like to discuss your concerns further, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future. Best regards,

4/10 Poor

Lewes

Travelled with partner
Disliked: Property conditions & facilities
We read mixed reviews before booking, so we were apprehensive for our stay. We’d emailed about airport transfers ,when we arrived there was no one there, had to sort our own taxi at midnight-complained at the desk, the problem was never resolved. they gave us the wrong room, we booked a double with a sea view& balcony, the room we were given was nothing like the photos on booking, it was outdated, had 3 single beds, (not much use for me and my husband) was by the busy road, air con didn’t work and half the lights worked, we went back to reception to complain who said they ‘were having problems with rooms tonight’ and to come back at breakfast for an ‘upgrade’. Also the door didn’t lock upon leaving the room, nothing was done about this. It was 1am at this point so we had an awful night sleep in a hot, noisy room. The next morning we were told we could have a ‘superior room’ -when in fact this is what we actually had booked,had to wait until 2pm for the room. hotel is undergoing construction work-there was hammering/banging/drilling around the pool/in the building all day until 9pm. Breakfast was good, lots of choice , but dinner was just okay. go outside the hotel for authentic Moroccan food. The staff at the pool bar were lovely but the cocktails weren’t made correctly. There is a night club right outside the hotel and depending on where you are in the hotel you can hear this into the night. there was a sign to say work was 11am -5pm, these times were not stuck to.
Stayed 4 nights in Apr 2024
Response from Meryem BACHRI on 29 Apr 2024
Dear guest,Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues, including airport transfers, room quality, and disruptions caused by construction work.Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We take these concerns seriously and will work swiftly to address them and enhance our service to ensure a positive experience for our guests.We hope to have the opportunity to welcome you back to our establishment and provide an experience that truly reflects our high standards of service and quality.Best regards,

6/10 Okay

Farquhar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great the food was amazing the pool was lovely and it was close to the beach. BUT it was the noisiest place I have stayed in my life! There was lots of building works going on but that will finish soon. The major thing was the very noisy entertainment and pop music until about midnight each night and then on two of the nights the night clubs all around the hotel were at full volume until 3am. Not even noise cancelling headphones could stop the noise! And I had been given a 'quiet' room! The food really was brilliant and there was sunshine flooding in to the balcony the whole day but I could never stay here again simply because of the out of control noise.
Stayed 7 nights in Feb 2024
Response from Meryem BACHRI on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our dedicated team, the exceptional quality of our cuisine, and our convenient location close to the beach. Your satisfaction is our utmost priority, and we are thrilled that these aspects of your stay met your expectations.However, we are deeply sorry to learn that you were inconvenienced by noise during your stay. We understand the importance of a calm and peaceful atmosphere for our guests, and we take your feedback very seriously. Rest assured, we are already taking steps to address this issue by collaborating with local authorities and reviewing our own policies to ensure a more tranquil experience in the future.We sincerely hope to have the opportunity to welcome you back to our establishment and provide you with a much more satisfactory experience. Your comfort and enjoyment are our top priority, and we are committed to rectifying this situation. Please feel free to contact us directly if you have any further questions or concerns.Best regards,

2/10 Terrible

Veli

Disliked: Staff & service, property conditions & facilities
I did not like to hotel. Everything seems be ok on the internet photos but inside of hotel is poor quality and condition Never ever come back again Don’t recommend
Stayed 4 nights in Apr 2024
Response from Meryem BACHRI on 22 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We're sorry to hear that our hotel didn't meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to discuss your experience in detail and for any further assistance.We hope to have the opportunity to welcome you again in the future and regain your trust.Best regards,

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in Argana, cant fault it. Breakfast is delicious and friendly staff at the breakfast service. Reception staff very friendly and upgraded my room for free, this was a very nice surprise and I instantly felt like a valued guest. The room service time was brilliant, I cant remember the lady’s name, but she always serviced the room to high standards. Will definitely stay again
Stayed 4 nights in Mar 2024
Response from Meryem BACHRI on 8 Mar 2024
Dear Guest,We are delighted that your second stay at Argana was as enjoyable as the first. Thank you for sharing your positive experience, especially regarding our delicious breakfast, friendly breakfast service staff, and the complimentary room upgrade. We appreciate your loyalty and look forward to welcoming you back for another memorable stay. See you soon at Argana!

6/10 Okay

Denotive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like breakfast was the same every day and it's not very good, besides the waiters didn't attend well, some did well but others didn't, a waiter threw the food at me .
Stayed 6 nights in Feb 2024
Response from Meryem BACHRI on 26 Feb 2024
Dear Guest,We apologize for the breakfast experience you described, and we appreciate your feedback. It's disheartening to hear about the inconsistency and subpar service. We are addressing these issues with our team to enhance our breakfast options and improve service quality. Your input is crucial, and we hope for a chance to provide you with a better experience on your next visit. Thank you for bringing this to our attention.Best regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not like the photos
We were exhausted after our flight and despite hotels.com saying check in from 2pm, we didn’t get room till 3.45pm after repeatedly asking. The hotel reception says check in is from 4pm. Noticed families sitting in reception daily awaiting checkin till 4pm. The hotel reception team was not very helpful, offering limited information- not sure if element of language barrier. All lights go off at night in hotel corridors and are on motion sensors which is not very nice when you step out if your room and are faced with darkness. Our room was not like the photos at all. It smelled musty. Toilet was not properly cleaned from last stay. Old wooden panel behind toilet covering a waste pipe which smelled. Room was cleaned but no new toilet roll or towels left. We had to constantly asked for these and often when we tried to call reception there was no answer. Housekeeping knock once and then just walk into room - which is not very nice from privacy point of view. Noise and music from local nightclub Pros - Shop just outside for snacks and water. Snack bar is good for sandwiches and drinks but would not buy evening meal from there. 10-12 minute walk to beach and have private beach on main agadir beach. Taxis outside. Good breakfast - omelettes great but would be nice to have bread slices to toast. Would not stay here again - not really worth the nightly price, 3 star hotel at best.
Stayed 4 nights in Feb 2024
Response from Meryem BACHRI on 17 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconveniences you faced during your stay. We take your concerns seriously and are actively working to improve our services. We sincerely apologize for the issues with check-in, room cleanliness, and communication. Your feedback is valuable to us as we strive to better meet our guests' expectations.Best regards,

10/10 Excellent

Mohammedsoeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9
I can say it’s very good hotel you can reach very easily but it’s Internet very poor they need to improve otherwise is very good hotel
Stayed 7 nights in Feb 2024
Response from Meryem BACHRI on 13 Feb 2024
Dear guest,Thank you for sharing your positive experience with our hotel. We are delighted to hear that you found our establishment to be very good and easily accessible. Your feedback regarding the internet quality is duly noted, and we are committed to improving this aspect of our service.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you again in the near future.Best regards,

6/10 Okay

Melanie

Disliked: Property conditions & facilities
Very loud with the night club. Rooms are quite dated
Stayed 2 nights in Feb 2024
Response from Meryem BACHRI on 13 Feb 2024
Dear guest,Thank you for sharing your feedback. We apologize for the disturbance caused by the noise from the night club, and we are actively exploring solutions to address this issue. Additionally, we appreciate your comments about the dated appearance of our rooms, and we are considering updates to enhance your overall experience. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again under improved conditions.Best regards,

2/10 Terrible

Jeffery-Jay, Bedford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total bait and switch on the first room. The balcony was inaccessible. Their idea of an ocean view was to put me up against an alleyway. No problem right? It’s just a simple, misunderstanding. Instead they gave me aTotal bait and switch on the 2nd room rm as well. Instead they gave me a pool view. I paid for the most expensive “superior Seaview“ room. All the staff at the counter became immediately perplexed. Huh, guys. You understand my English and French up until you realized you effed up. Stuck with a pool view at a “superior Seaview” room rates. Not pleased, because even then it wasn’t a pool view. It was the view of a rooftop of a restaurant and a discotheque with karaoke. Since they couldn’t do anything thrice over, I simply called Expedia. Thanks Expedia for the $25 credit. That takes care of the first night. How about the second night? What about the next day? Hotel Argana I will never go back, nor will I ever recommend. Expedia, you have a bit of work to do with the refund
Stayed 2 nights in Jan 2024
Response from Meryem BACHRI on 6 Feb 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay at Hotel Argana. Your feedback is invaluable to us, and we regret any misunderstanding regarding the room selection. Our team is investigating the matter to ensure this doesn't happen in the future. We appreciate your patience and have noted your concerns for improvement.Best regards,

10/10 Excellent

David

Stayed 5 nights in Jan 2024
Response from Meryem BACHRI on 6 Feb 2024
Dear valued guest,Thank you so much for your perfect 10 out of 10 rating! We are thrilled to learn that your stay with us met your expectations. It was truly a pleasure hosting you. We look forward to welcoming you back soon.Best regards

10/10 Excellent

Driss

The property is clearly in transition via some strategic renovations. This can be a little disruptive. The staff are unbelievably courteous, attentive and helpful - special mention to Rachida in taking good care of my surroundings for the whole time I was there. The food quality was below par but acceptable. The noise in the evening took some getting used to. The car park attendant was amazing despite very limited number of available spaces. Considering the price and all the positive aspects, this is a little I would return to in the future. I get the sense that it can only get better. Good work everyone.
Stayed 28 nights in Jan 2024
Response from Meryem BACHRI on 5 Feb 2024
Thank you for your valuable feedback! We appreciate your understanding during our strategic renovations. We're thrilled to hear our staff, especially Rachida, made your stay memorable. We apologize for any inconvenience caused by noise and the food quality. Your positive remarks about our car park attendant are encouraging.We look forward to welcoming you back in the future as we strive to enhance your experience further.

10/10 Excellent

Mubarak

Liked: Staff & service, property conditions & facilities
The staff made me enjoy Experian’s from the Clearner at the 2nd floor to staff at the Resturant Suvi has the best customer service I’ve seen also Mamoud always asking if we need help and always positive and happy having the hotel 5 star customer service thank you
Stayed 4 nights in Jan 2024
Response from Meryem BACHRI on 5 Feb 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our hotel. Your compliments for our staff on the 2nd floor and at Suvi restaurant, especially Mamoud, are truly appreciated. Providing 5-star customer service is our goal, and we look forward to welcoming you back soon.Best regards,

8/10 Good

Jaouhar

Stayed 7 nights in Jan 2024
Response from Meryem BACHRI on 31 Jan 2024
Chère cliente,Nous tenons à vous exprimer notre sincère gratitude pour avoir choisi notre hôtel. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et que vous ayez pris le temps de nous donner une note de 8 sur 10. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Best regards,

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Meryem BACHRI on 5 Feb 2024
Dear Guest,We want to express our gratitude for choosing Argana Hotel & Spa for your stay. We noticed your rating was 1 out of 5, and unfortunately, no comments were provided.Customer satisfaction is of utmost importance to us, and your opinion is crucial. If you have specific observations or suggestions to enhance your experience, we would be grateful to hear them. Please feel free to contact us to share your insights in more detail.Thank you very much for taking the time to share your impressions with us.Best regards,

8/10 Good

Diya

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Nice hotel, good facilities. Bedrooms were nice and beds were comfortable. You get what you pay for. However, the noise coming from nearby clubs and hotel are very loud till late at night. Not good if youre a light sleeper. Some things has to be paid for though , like the gym and clothes ironing service (cant borrow an iron).
Stayed 3 nights in Jan 2024
Response from Meryem BACHRI on 24 Jan 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's amenities, comfortable beds, and overall value. We apologize for any inconvenience caused by noise from nearby clubs and hotel. We understand the importance of a good night's sleep and will look into ways to address this issue. Regarding the additional charges for the gym and clothes ironing service, we appreciate your input and will consider how we can improve our services. We hope to welcome you back for an even better experience.Best regards,

8/10 Good

Magda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Meryem BACHRI on 18 Jan 2024
Dear Guest,Thank you so much for taking the time to share your feedback. We're thrilled to hear that your stay with us was satisfying. Your rating of 4 out of 5 is greatly appreciated.We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Sharif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service Argana
Stayed 8 nights in Jan 2024
Response from Meryem BACHRI on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your positive feedback! We're thrilled to hear you enjoyed our service at the hotel, especially the ARGANA experience. Providing excellent service is our priority, and your 5-star rating encourages us to continue delivering outstanding hospitality. We look forward to welcoming you back soon!Best regards,

8/10 Good

Halil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice the staff were pleasant and helpful. Breakfast was nice, dinner not always great but ok on most nights. Area was very noisy as there is a club right nextdoor. That was probably the biggest downside to the whole thing. The Beach is not too far away about 5/10 minute walk. Souk Al had is close by so good for shopping. Most of the people we met were friendly in the local shops and the surrounding area. I would stay at the Argana hotel again but the noise is very off-putting for me, not my scene.
Stayed 7 nights in Dec 2023
Response from Meryem BACHRI on 5 Feb 2024
Dear Guest,Thank you sincerely for taking the time to share your feedback on your stay at Argana Hotel. We're delighted to hear that you enjoyed our staff and the proximity to the beach and shops.However, we regret to learn that the noise from the neighboring club had an impact on your experience. Your comments are invaluable, and we take note of this concern. We are actively working on solutions to improve soundproofing and minimize any future disruptions.We hope to have the opportunity to welcome you back to Argana Hotel under conditions that perfectly meet your expectations.Best regards,

8/10 Good

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
5 star staff in a 3 star building
Staff were great but hotel is not at the standard they deserve to be working in. Meal times are like a plague of locusts as the food disappears. You don’t get the room type you booked and tried to put us in a terrible room to start with (so bad they said they would change the next morning before we even seen it). Third room was okay but not what we booked.
Stayed 11 nights in Dec 2023
Response from Meryem BACHRI on 9 Jan 2024
Dear Tony,We appreciate your detailed feedback, and we sincerely apologize for the inconveniences you encountered during your stay. We take these concerns seriously and will carefully review each point raised to enhance our service. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again to provide an experience that fully meets your expectations.Best regards,

10/10 Excellent

Soumia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Meryem BACHRI on 8 Jan 2024
Chère invitée,Nous tenons à vous exprimer notre sincère gratitude pour votre évaluation parfaite de 5 sur 5. Votre satisfaction est notre priorité, et nous sommes ravis que votre séjour ait répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A great value hotel
Second visit and thoroughly enjoyed. Slight mix up with rooms but very well sorted by Adil. Breakfast service was friendly by Abdol Room facilities excellent but decor a little tired. Food was mixed mainly good but sometimes poor. 10 mins from beach. Private area with sun bed and umbrellas good Will visit
Stayed 5 nights in Dec 2023
Response from Meryem BACHRI on 29 Dec 2023
Dear Guest,We're thrilled your second stay was enjoyable. Apologies for the room confusion, and kudos to Adil for sorting it out. Your comments on decor and food quality are duly noted, and we're committed to making improvements. We look forward to hosting you again.Warm regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service
The Argana is a lovely hotel. Staff very professional and friendly. The hotel is lovely the reception area is nicely designed around a riad. Food was great. Hotel clean and very nice to spend time around. Although not a resort hotel, you could quite happily spend most of your time just in the hotel. seemed well suited to families, nice friendly, fun and safe feel around the hotel. If you’re purely focused on the room then possibly not the best hotel. The room I had was good, but those with high expectations might be slightly disappointed. Negatives the WiFi is dreadful and the gym was ok but is an extra charge.
Stayed 2 nights in Dec 2023
Response from Meryem BACHRI on 29 Dec 2023
Dear Guest,We're delighted that you enjoyed your stay at Hotel Argana. Your compliments on our professional and friendly staff, the lovely design of the reception around a riad, the delicious food, and the friendly and safe atmosphere are greatly appreciated. We understand your observations regarding the room, WiFi quality, and additional charges for the gym. We take your feedback into consideration to continue improving our services.Thank you for sharing your experience with us.Warm regards,

10/10 Excellent

Zamire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, ideal location close to the beach. Friendly and accommodating staff. Enjoyed our stay
Stayed 3 nights in Dec 2023
Response from Meryem BACHRI on 19 Dec 2023
Dear valued guest,Thank you so much for your kind words! We're delighted to hear you enjoyed your stay at our hotel. Our team takes pride in providing a friendly and accommodating experience.We look forward to welcoming you back for another great stay in the future.Best regards,

6/10 Okay

James

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Meryem BACHRI on 15 Dec 2023
Thank you for your rating, giving us a score of 6 out of 10.We are pleased to hear that your stay wasn't unpleasant. In our continuous efforts to enhance our services, could you kindly share any suggestions or concerns you may have? Feel free to reach out via email at meryembachri.hotelargana@gmail.com to provide more detailed feedback. We are here to ensure you have an exceptional experience.Best regards,

6/10 Okay

Shaikh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Receptionist doesn’t know what they talking about room in no good all you hear loud music all night i wont be going there again
Stayed 3 nights in Dec 2023
Response from Meryem BACHRI on 6 Dec 2023
Dear Guest,We sincerely apologize for your less than satisfactory experience. We're truly sorry to hear about the issues you encountered with the room and noise disturbances. Your feedback is important to us, and we'll address these concerns to ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Uzma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Meryem BACHRI on 5 Dec 2023
Dear Guest,We are truly grateful for your perfect rating of 10/10. It brings us immense joy and a sense of accomplishment to know that our work fully met your expectations. Your appreciation serves as inspiration for our entire team, and we eagerly look forward to continuing to provide exceptional service to you.Thank you sincerely, and we can't wait to serve you again.Best regards,

6/10 Okay

Z

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Although they showcase only the suits, when we checked in they placed us in the basic rooms, which are very poor and bad looking, definitely not 4*: no shower head, dirty, missing bulb, AC not working. After highlighting the issue we were upgraded to a family suit (like the ones in the picture) the following morning and those were very good: clean, newly furnished, equipped with all you need such as a nice bed, working AC and a fridge as well. Standard 4* requirements. Our stay was quite pleasant, The hotel is like a resort equipped with a decent restaurant, pool, shisha place and area full of shops and close to the beach. the only issue encountered was with the shuttle service which arrived 45 minutes, and almost missed our flight. this is not acceptable as it was booked 2 days in advance. Additionally, they were unable to provide alternative transport solutions as time passed and some staff members refusing to book a taxi on our behalf just to save money
Stayed 4 nights in Nov 2023
Response from Meryem BACHRI on 28 Nov 2023
Dear Guest,I hope this message finds you well. Thank you for sharing your recent experience with us. Your feedback is immensely valuable as we strive to continually enhance our services.We sincerely apologize for any inconvenience you may have encountered during your stay. Recognizing the potential impact on your overall experience, we are dedicated to promptly addressing these issues.Regarding the initial room, we extend our apologies for the challenges you faced.Your observations have been duly noted, and we appreciate your understanding as we actively work to elevate the quality of our accommodations. We are pleased that the upgrade to the suite contributed to an improved stay.Concerning the suite, we are delighted to hear that it met your expectations in terms of comfort and amenities. Your satisfaction remains our top priority, and we are committed to sustaining this level of quality.The shuttle service delay is deeply regrettable, particularly considering its impact on your flight. We acknowledge the severity of this issue and assure you that immediate measures will be implemented to prevent its recurrence in the future.We also understand the significance of having alternative transport options and apologize for falling short of your expectations. Our procedures will be thoroughly reviewed to ensure that alternative solutions are readily available in similar situations.Once again, please accept our sincerest apologies. We genuinely hope for the opportunity to welcome you back and provide an experience that exceeds your expectations.Warms regards,

8/10 Good

Qindeel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean spacious room. Good location . However few issues. V loud music at night from Next door pub, and its vvv loud , if you are the one who goes to bed early or have young kids not a place for you.Breakfast good options and tasty food . but needs better management, long queues , not enough cups or glasses have to wait around for them ALWAYS which i v annoying , queues for omelete or pancakes can take upto 30 minutes which is not ideal.
Stayed 2 nights in Nov 2023
Response from Meryem BACHRI on 9 Nov 2023
Hello! We appreciate your detailed feedback and are glad to know you enjoyed the clean and spacious rooms, as well as the tasty breakfast options. We apologize for the inconvenience caused by the loud music from the neighboring pub and the delays during breakfast service. Your input is valuable, and we'll make improvements to ensure a more pleasant experience in the future. We hope to welcome you back soon!

10/10 Excellent

scotr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff amazing will deffo be staying again
Stayed 4 nights in Oct 2023
Response from Meryem BACHRI on 7 Nov 2023
Dear Guest,We are thrilled to receive such a positive review from you! Your feedback encourages us to maintain our exceptional level of service. We would be delighted to welcome you again for another outstanding experience.Warms regards

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value for money for a family holiday, good location with plenty of shops and restaurants nearby. The staff are want makes this place amazing. Maryam & Karima in reception are welcoming and provide great service. Ilyas and Souad at the pool/Cafe area will look after you with a smile.
Response from Direction on 29 Aug 2023
Dear customer, thank you for you time to write a review regarding your stay at argana hotel agadir.We are delighted with your review and hope to see you back soon among us.Cordially,

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Helpful staff, decent restaurant
Stayed 3 nights in Aug 2023
Response from Direction on 29 Aug 2023
Dear david, Thank you for your review, we hope to see you back soon.Sincerely.

8/10 Good

Rafik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Hotel Argana was truly delightful, thanks to the remarkable friendliness and exceptional helpfulness of the staff who warmly welcomed us and went above and beyond throughout our visit, assisting with local recommendations, transportation, and promptly addressing our queries, creating a welcoming atmosphere. The impeccably clean and cozy room was consistently serviced promptly, showcasing the housekeeping team's dedication. We have also enjoyed the daily breakfast and dinner, the food was delicious and made with care. We wholeheartedly recommend Hotel Argana for an enjoyable stay.
Response from Direction on 18 Aug 2023
Dear Rafik,We truly appreciate your kind words and are thrilled to hear that your recent stay at Hotel Argana was a delightful experience. It warms our hearts to know that our dedicated staff played a significant role in making your stay memorable.Creating a warm and welcoming atmosphere for our guests is our top priority, and we're delighted that our team's friendliness and helpfulness had such a positive impact on your visit. It's wonderful to hear that you found their assistance with local recommendations and transportation to be valuable.Maintaining a high standard of cleanliness and comfort is essential to us, and we're glad that your room was consistently clean and cozy throughout your stay. We'll be sure to pass on your kind words to our housekeeping team, who take great pride in their work.We're thrilled that you enjoyed our daily breakfast and dinner offerings. Our culinary team strives to create delicious meals with care, and we're pleased that this was reflected in your dining experience.Thank you for wholeheartedly recommending Hotel Argana to others. Your satisfaction is our ultimate reward, and we can't wait to welcome you back for another wonderful stay. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. Your feedback helps us continue to improve and provide the best possible experience for our valued guests.Warm regards,

10/10 Excellent

Sabber

Travelled with family
Liked: Amenities, property conditions & facilities
Argana hotel iris easy to catch bus taxis and beach also near like eight minutes walk my room is sea view so I like it shopping area is near to hotel and just opposite McDonald’s and hotel food breakfast is good but don’t like lunch their is no more option and dinner is good we stay five night first nought so good dinner but I disappointed two days otherwise is very good staff was good and cooperative and hotel room clean daily basis onerall stay excellent.
Stayed 5 nights in Jul 2023
Response from Direction on 18 Aug 2023
Dear Sabber,Thank you for taking the time to share your feedback about your recent stay at Argana Hotel. We greatly appreciate your detailed review and are pleased to hear that you had an overall excellent experience during your five-night stay.It's wonderful to know that you enjoyed the convenience of our location, with easy access to transportation, the beach, and nearby shopping areas. We're glad you appreciated the sea view from your room and found the breakfast to be enjoyable.We value your input about the lunch options, and we apologize for any disappointment this may have caused. Please know that we continuously strive to improve our dining offerings, and your comments will help us enhance the variety of choices available.We're delighted to hear that our staff was helpful, cooperative, and that your room was kept clean to your satisfaction. Guest comfort and satisfaction are our top priorities, and we're pleased that you experienced this firsthand.We apologize for any inconsistencies you may have encountered during dinner service and assure you that we'll address this to ensure a consistent dining experience for all our guests.Thank you again for choosing Argana Hotel for your stay. We look forward to welcoming you back in the future. If you have any special requests or preferences for your next visit, please don't hesitate to reach out to us directly. Your feedback is invaluable in helping us provide an even better experience.Best regards,

4/10 Poor

Mariam

Travelled with family
Disliked: Staff & service
We made reservations through Hotels.com which stated check in at 2pm we arrived at 2:30pm and we were given the key to the room at 5pm and when went to the room the staff were about to enter it to clean it so basically the room wasn’t ready for us, we had to go back downstairs for another 45min, we had to go downstairs one more time to ask for towels and hand soap or even shampoo. The Air Conditioner wasn’t working and we were told that someone is working on it and it should work at night or in the morning (it didn’t work until the third day) and you can’t open the window because it’s super noisy outside, we didn’t even get an apology for that. Keep in mind that if you include dinner with your reservation drinks are not included. Also it’s difficult to find parking on their on site parking lot.
Stayed 3 nights in Aug 2023
Response from Direction on 6 Aug 2023
Dear Mariam, We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas where we can improve and provide a better experience for our guests.We deeply regret the delays and wait you encountered during the check-in process. This was certainly not the kind of service we strive to provide. We understand how frustrating it can be to have your room not ready at the specified check-in time. Rest assured that we will address this issue with our front desk staff to ensure that it does not happen again in the future.Regarding the cleanliness and preparation of your room, we are equally disappointed to hear that it was not up to our usual standards. We will investigate the matter further with our housekeeping team to prevent any recurrence of such incidents.As for the Air Conditioner, we apologize for the inconvenience it caused during your stay. We will investigate this matter with our maintenance team to ensure that such technical issues are promptly resolved and properly communicated to our guests.We understand that not receiving an apology added to your dissatisfaction, and we apologize for this oversight. Rest assured, we take your comments seriously, and we will use them to improve our services and communication with guests.Regarding the inclusion of dinner in the reservation, we apologize if there was any confusion about the drink inclusions. We will make sure to provide clearer information to our guests about our meal packages to avoid any misunderstandings in the future.Parking is indeed a concern, and we are continuously working to improve this aspect. We will look into measures to make it easier for guests to find on-site parking or explore alternative solutions.Once again, we are truly sorry for the inconveniences you faced during your stay. We hope you give us another chance to provide you with the exceptional experience we aim to deliver to all our guests. If you decide to stay with us again, please contact our management directly, and we will ensure your next visit is far more enjoyable.Thank you for bringing these issues to our attention.Sincerely,

8/10 Good

Rajaa El

Stayed 9 nights in Jul 2023
Response from Direction on 21 Aug 2023
Chère Rajaa, Nous vous remercions d'avoir pris le temps de rédiger un commentaire suite à votre séjour à hôtel Argana Agadir.Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et espérons vous revoir très prochainement parmi nous.Cordialement.

10/10 Excellent

Somayya

Stayed 3 nights in Jul 2023
Response from Cordialement, on 18 Aug 2023
Chère Somaya, Nous vous remercions d'avoir pris le temps nous noter sur Expedia, nous espérons avoir l'occasion de vous revoir très prochainement

10/10 Excellent

Amraiz

Stayed 4 nights in Jul 2023
Response from Direction on 15 Jul 2023
Cher Amraiz, Nous vous remercions d'attribuer une bonne note sur hotels.com, nous espérons vous revoir très bientôt parmi nous.

2/10 Terrible

Aicha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 2 nights in Jun 2023
Response from Direction on 15 Jul 2023
Dear Customer,We thank you for taking the time to write a comment following your stay in our establishment.We take note of your comment that we will share with the whole team in order to remedy it.We hope to have the opportunity to see you again in order to guarantee you a better stay at the Argana Agadir hotel.Cordially.

4/10 Poor

Leah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Staff were not well trained, drinks were watered down
Stayed 5 nights in Jun 2023
Response from Direction on 15 Jul 2023
Dear Customer,We thank you for taking the time to write a comment following your stay in our establishment.We take note of your comment that we will share with the whole team in order to remedy it.We hope to have the opportunity to see you again in order to guarantee you a better stay at the Argana Agadir hotel.Cordially.

2/10 Terrible

Hamad

Disliked: Staff & service
Stayed 6 nights in Jun 2023
Response from Direction. on 15 Jul 2023
Cher Hamad, Nous sommes désolés que vous n'ayez pas apprécié votre séjour parmi nous, nous aurions aimé connaître la raison pour laquelle vous nous avez attribué une mauvaise note sur expedia.Nous espérons avoir l'occasion de vous revoir très prochainement parmi nous afin de vous garantir un meilleur séjour.Cordialement.

8/10 Good

Rokaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view from the room, the room was nice and clean. Fun activities for the kids in the evening. Good was great.
Stayed 5 nights in May 2023
Response from Direction. on 26 May 2023
Dear Rokaya, We are glad to hear that you had a great experience at the hotel. The nice view from your room and the cleanliness of the room are important aspects of a pleasant stay. It's wonderful that the hotel provided fun activities for the kids in the evening, ensuring they had a great time. Moreover, it's always a pleasure to hear positive feedback about the food, and I'm glad you enjoyed it.Thank you for sharing your positive impressions of the hotel. Cordially.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the 12 "significant" (including unsafe) factors within the room, and the 3 "major" shortcomings pertaining to the general operations of the hotel. Not a hotel for individuals without children between the ages of 3 to 21! And, not a hotel for individuals who do not enjoy extremely loud hotel blasted music/noise "every night," nor a hotel suited for seniors and/or handicapped persons.
Stayed 7 nights in Apr 2023
Response from Direction on 21 Apr 2023
Dear customer,We thank you for taking the time to write a comment on Expedia, we are really sorry that you did not enjoy your stay with us, we will do what is necessary to remedy all the points mentioned, we hope to have the opportunity to see you again very soon among us in order to guarantee you a better stay.Cordially.

8/10 Good

Emma

Stayed 7 nights in Mar 2023
Response from Direction. on 2 May 2023
Chère cliente, Nous vous remercions d'avoir pris le temps de noter notre établissement sue expedia, nous espèrons avoir l'occasion de vous revoir afin de vous garantir un meilleur séjour.Cordialement.

8/10 Good

Emma

Stayed 7 nights in Mar 2023
Response from Direction on 2 May 2023
Chère cliente, Nous sommes navrés que vous n'ayez pas apprécié votre séjour parmi nous, nous espérons avoir l'occasion de vous revoir afin de vous garantir un meilleur séjour.Cordialement.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nixe stay, but fix the lighting in the courtyard
Comfortable and quiet room (once the entertainment finished), breakfast a bit manic at peak time...probably better to arrive late if you can't make thecearly shift. Good location for access to beach and town, pleasant staff. Quirky decor in the court yard where our room was included murals of tigers etc, but shame it was pitch black at night. The lights have been put on sensors that activate far too late. We thought we'd walked into a derelict building!
Stayed 1 night in Mar 2023
Response from Guest relations on 27 Mar 2023
Dear Customer, Thank you for taking the time to write a review following your stay at Hotel Argana Agadir. We are very happy that you enjoyed your stay with us. We take note of your remarks which we will pass on to the various departments. We hope to see you again in the near future in our establishment. Cordially.

8/10 Good

Mostafa

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2023
Response from Guest relations on 23 Mar 2023
Cher client, Nous vous remercions de nous avoir attribué une bonne note et de nous avoir conseillé aux futurs voyageurs.Nous espérons vus revoir très bientôt parmi nous.Cordialement.

6/10 Okay

JILL

Stayed 3 nights in Feb 2023
Response from Direction on 17 Feb 2023
Nous vous remercions de nous avoir noté et espérons vous revoir très bientôt parmi nous.