Exterior

Reviews of Comfort Inn Glenelg

3 out of 5
Comfort Inn Glenelg
626 Anzac Highway, Glenelg East, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 504 reviews" "
Rating 8 - Good. 215 out of 504 reviews" "
Rating 6 - Okay. 52 out of 504 reviews" "
Rating 4 - Poor. 10 out of 504 reviews" "
Rating 2 - Terrible. 3 out of 504 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with family
Liked: Amenities, property conditions & facilities
Easy check in process and parking. Clean facilities albeit couple towels and milk missed replenishing on our last day of stay. Happy to stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bonnie

Stayed 1 night in Feb 2024

8/10 Good

Gina

Stayed 1 night in Jan 2024

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
On average our stay was enjoyable,close enough to all amenities would stay at this motel again ,thank you
Stayed 3 nights in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful, in walking distance to local tram to take you down to Glenelg for Free!
Stayed 1 night in Jan 2024

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and convenient
Stayed 1 night in Jan 2024

8/10 Good

VICKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth a look
We found the room to be great location not much road noise and staff friendly. needed more cups as we were 3 and only 2 cups available. Im sure if we were staying longer we would have asked for extra
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot and spacious rooms. Staff very friendly and accommodating.
Stayed 2 nights in Sep 2023

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2023

6/10 Okay

Jason

Stayed 1 night in Jul 2023
Response from Comfort Inn Glenelg on 9 Aug 2023
Hi Jason. We provide a 24 hour reception line so if you ever need anything during your stay to make your stay most comfortable, please contact us. Your positive stay and review is important to us. You deserve a great stay at beautiful Glenelg, Take care.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms , comfortable bed, good location
Stayed 5 nights in Jun 2023
Response from Comfort Inn Glenelg on 9 Aug 2023
Thank you Anthony. We appreciate your positive comments.It was a pleasure to host you.Thank you for supporting South Australian owned business.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and night life
Stayed 1 night in Jun 2023

10/10 Excellent

Kylie

Stayed 2 nights in May 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 2 nights in May 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good - comfy bed, quiet, lovely receptionist. Not so good - having a shower curtain and it was dirty and rusting, TV only has free to air but Foxtel channels were there but not accessible (staff couldn't help and there were no instructions), one bedlight not working and the other was hanging down by its wiring but at least it worked, half empty tissue boxes next to beds - eww. For the price, these weren't great but it was conveniently located and staff were very nice.
Stayed 1 night in May 2023

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only drama I had was there wasn't a power point near the bed. Everything else was fine

10/10 Excellent

Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at reception and very accommodating. Great size rooms with all the amenities needed. Spacious bathroom. Great location in Glenelg and very convenient to get back into the city. Will definitely be staying again.
Stayed 1 night in Apr 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Motel was nice and quiet. Very close to both tram and bus. Nice and clean inside.
Stayed 2 nights in Mar 2023
Response from Comfort Inn Glenelg on 5 Apr 2023
Hi Malcolm,Thank you for taking the time to provide a review. Your comfort and positive experience is important to us, and your feedback will be used to encourage continued development and care for our guests. We look forward to hosting you again.

6/10 Okay

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. Very noisy corner of the premises. Smokers out the front all the time and smoke smell went in to the room all the time
Stayed 4 nights in Mar 2023
Response from Comfort Inn Glenelg. on 3 Apr 2023
Hi Bevan - so sorry to hear this. Not sure if this was reported to management/reception so that we could have dealt with the issue, but we agree it's incredibly frustrating on many levels. We endeavour to maintain a clean and courteous property and hope that you will give us another chance to welcome you back, hopefully with a better result.

10/10 Excellent

Rick

Stayed 1 night in Feb 2023
Response from Comfort Inn Glenelg. on 3 Apr 2023
Thank you Rick - we are so pleased that you are pleased!! Looking forward to your next stay with us!

8/10 Good

Cjaska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and surroundings are kept clean. In short, great accommodation!
Stayed 4 nights in Mar 2023
Response from Comfort Inn Glenelg on 23 Mar 2023
Thank you for taking the time to provide a review. Your positive comments will encourage our team to continue to develop our services and care for our guests.Thank you for supporting family owned, South Australian business.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Great place to stay. Was close to everything we needed and rooms were clean and comfy beds
Stayed 2 nights in Feb 2023
Response from Comfort Inn Glenelg on 23 Mar 2023
It is always a thrill to received top scores; thank you Rodney.

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was ok
Stayed 2 nights in Feb 2023
Response from Comfort Inn Glenelg on 23 Mar 2023
Your comfort and positive experience is important to us; with high demand for accommodation we continue to focus on great customer service, cleanliness and comfort to ensure you have a great stay with us.

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Comfort Inn Glenelg on 23 Mar 2023
Cheers Emma.We look forward to hosting you again sometime. Take care.

4/10 Poor

Ilya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor late check-in
The hotels.com website said that check in was possible until 9:30 pm. I showed up at 8:45 to find registration closed with a sign that it closed at 8:30 pm. I tried calling numbers listed on the hotels.com reservation and on the lobby -- no response. Eventually, I found another number that at least allowed me to leave a message; when I was called back, I was told that registration closed at 8 pm. After eventually sorting out the check in, the room was fine, though wifi cut out every 5 minutes or so.
Stayed 1 night in Jan 2023
Response from Comfort Inn Glenelg on 30 Jan 2023
Thank you for taking the time to provide a review. When you book through a third party, we need correct contact details to advise you of after hours service. You can collect keys and access codes for after hours so you can check in at the time that suits you. Our reception phone number is open 24 hours for your support. We are sorry that is was not a smooth check in experience as generally it works well. Our team will investigate, so this does not happen again. We appreciate your understanding and promise we are committed to positive experiences and comfort when staying with Comfort Inn Glenelg.

4/10 Poor

Anneliese

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were met by a lovely reception lady. We entered our room to be greeted by a sewage smell, but it looked neat and tidy, so we opened windows and left. Arriving home later that night and going into the bathroom, we were shocked. Bathroom was an absolute disgrace, quite dirty, yucky built up filth around shower and grunge in corners. Something crispy on tiles inside shower, topped off with a decommissioned spa. Towels cream colour (meant to be white) with rust stains on bath mat. Air fan so blocked with fluff I am surprised it worked. Very noisy as on main road. Bed very comfortable. We left feeling disappointed and unclean.
Stayed 1 night in Jan 2023
Response from Comfort Inn Glenelg on 24 Jan 2023
Hi Anneliese,This is certainly not our standard experience and we are sorry for your experience. We provide a 24 hour reception phone line to ensure your comfort during your stay; so please report everything to our team. We have an onsite maintenance manager, 24 hour on duty staff, reception team that are trained to assist upgrade you and address any issues immediately. We did not receive any report on the day. We offer our 24 hour reception to ensure you have a comfortable stay and would love the opportunity to assist you given the chance. We have not received further complaints but we have reported your feedback to our linen supplier. We are passionate about comfort, cleanliness and affordability, so we will use your review to encourage continued development and care for our guests.

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and close to airport.
Stayed 1 night in Jan 2023
Response from Comfort Inn Glenelg on 24 Jan 2023
Hi Dennis,Thank you for taking the time to providing a review. Top scores are extremely motivating for our team as they are passionate about your positive & comfortable experience when staying with us. We are pleased you could take advantage of the excellent location near the airport and iconic Adelaide destinations. Wishing you safe travels and we look forward to hosting you again soon.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. Close to all attractions we wanted to visit. Very friendly staff. Will stay again😁
Stayed 2 nights in Dec 2022
Response from Comfort Inn Glenelg on 2 Jan 2023
Hi Brian. This is wonderful to read, thank you. We have shared your feedback with our team to encourage continued development and care for our guests. We look forward to welcoming you again. Thank you for supporting family owned, South Australian business.

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable stay.
Very comfortable bed, which is hard to find in a motel these days. Very quiet inside the room considering it was right next to Anzac highway. Was told by a few people the staff can be rude, but I didn't see that at all. Very happy with my stay and staff that I dealt with were smiley and welcoming. Would definitely stay there again.
Stayed 2 nights in Dec 2022
Response from Comfort Inn Glenelg on 2 Jan 2023
Thank you for taking the time to provide a review. We are thrilled you appreciated the new beds and noticed our dedication to customer service. Our reception line is open 24 hours so we can provide guest support right through out your stay. Wishing you a wonderful new year.

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleasantly surprised - coming from a 4.5 star hotel, this room had more facilities and the upgrade came close to luxury. Obviously older style and beds comfortable but well-used, we enjoyed our stay and will recommend again especially for country visitors.
Response from Comfort Inn Glenelg on 12 Dec 2022
Hi Trudy - thank you so much for your review and we're so pleased at your thoughts on our property - we certainly try hard to provide a quality stay for all of our guests. We look forward to welcoming you back again soon. Best regards,Comfort Inn Glenelg team.

10/10 Excellent

Wendy

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run and clean and updated. Just a little more garden & update outside units would lift this place.
Response from Comfort Inn Glenelg on 6 Dec 2022
Thank you Glen.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.close to we’re we had to be.see you next time
Stayed 1 night in Nov 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Hi Anne. Thank you for choosing to stay with us. We are pleased you could take advantage of the great location. Your comfort & positive stay is important to us. We look forward to hosting you again. Take care.

10/10 Excellent

Terence

Stayed 1 night in Nov 2022

10/10 Excellent

Stephen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Super clean and comfotable. Well done housekeeping!
Stayed 2 nights in Nov 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Thanks Stephen!The crew here are very passionate about what they do. It is very motivating that you highlighted our great housekeeping team. We will share your feedback with our team. Cheers.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
Clean quiet and comfortable. On the down dide, Difficult to get at power point for convenient device charging. Had to pull the bed out. Not happy about that.
Stayed 1 night in Nov 2022

8/10 Good

petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no soap dish in the shower. One of the bedhead lights didn’t work and it was inconvenient that there was only one bedside table.
Response from Comfort Inn Glenelg on 6 Dec 2022
Luckily we provide 24 hour customer service. Simply call our team, we are ready to assist and make sure everything is just right for you. We have let our housekeeping team know; we are working hard through the industry staffing crisis to continue to develop our team for you. Thank you for your understanding and I am pleased our team could fix these issues swiftly. Wishing you all the best.

8/10 Good

Lisa

Liked: Cleanliness
Disliked: Amenities
Response from Comfort Inn Glenelg on 6 Dec 2022
Thank you

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Your review is very motivating, we look forward to sharing this with our staff. It is always a thrill to receive top scores. We look forward to seeing you again. Many thanks.

8/10 Good

Greg

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and pleasant
Stayed 1 night in Oct 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Thank you.Wishing you safe travels.

8/10 Good

Marjorie

Stayed 2 nights in Oct 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Thank you Marjorie. We are dedicated to continued improvement and look forward to hosting you again.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay,very clean and friendly staff.only problem we had was there was not a couch to sit on only table and chairs which hert our backs
Stayed 2 nights in Oct 2022
Response from Comfort Inn Glenelg on 6 Dec 2022
Thank you Michelle. We are dedicated continued improvement and appreciate the opportunity to develop our services. We are passionate about your comfort and positive stay.