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Reviews of Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

5 out of 5
Sheraton Addis, a Luxury Collection Hotel, Addis Ababa
Taitu Street, Addis Ababa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 166 reviews" "
Rating 8 - Good. 45 out of 166 reviews" "
Rating 6 - Okay. 10 out of 166 reviews" "
Rating 4 - Poor. 4 out of 166 reviews" "
Rating 2 - Terrible. 3 out of 166 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiondra

Stayed 1 night in Jan 2024

10/10 Excellent

Tiondra

Stayed 1 night in Jan 2024

8/10 Good

Zakia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel with excellent service.
Stayed 2 nights in Sep 2023

8/10 Good

Temesgen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.
Stayed 3 nights in Aug 2023
Response from Selamawit Alemu on 8 Aug 2023
Dear Temesgen,Thank you for sharing your comments with us, as we were not able to find your stay at the Sheraton Addis. Kindly send as the booking detail so that we can investigate further on the given comments. Best regardsSelamawit AlemuDirector of revenue management

8/10 Good

Zeleke Alebachew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the environment, I like the view
Stayed 1 night in Feb 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Staff were amazing… everyone I met was exceedingly helpful and friendly. Airport shuttle was a breeze. Very, very nice by any standards.
Stayed 5 nights in Feb 2023

10/10 Excellent

Ayana

Stayed 2 nights in Jan 2023

8/10 Good

Gbolahan

10/10 Excellent

Aleshilign

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in the heart of the city with beautifully kept sprawling gardens , water fountains, great restaurants, bars , spa , gym and swimming pool. What makes this property amazing is its amazing staff. From the door man to front desk and room service ….. they are the heart of the place .a bid Thank you for all them for making my family vacation great !
Stayed 7 nights in Aug 2022
Response from SHERATON ADDIS ABABA on 13 Aug 2022
Dear Aleshilign, Thank you for taking the time to give us such a wonderful rating and for your comments. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Excellent

Yewondwossen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that functions in a tough environment
Consistently good service. Back up sysytmes worked effectively during power and water outages.
Stayed 12 nights in Jul 2022

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a
Stayed 6 nights in Jul 2022

10/10 Excellent

Abele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel with awesome customer service
Firstly I want to say thank you to all the staff i interacted with especially the front desk staff Zelalem and Nebiyu for making this an awesome stay for my dad and me. The hotel was comfortable and clean. There are a couple of bars/restaurants on the premises that are modern with a relaxed ambiance. Great parking area. The view on site was great to just walk around with your loved one. The customer service was the best I have seen (I have visited multiple hotels in different countries) which adds to the Sheraton Addis being the best hotel I have ever stayed at. If you are in Addis for Business or pleasure you have to stay here for at least one night to experience the view, great breakfast, and to wind down for a bit from the hustle and bustle. I will definitely return during my visits to Addis.
Stayed 2 nights in Jun 2022
Response from SHERATON ADDIS ABABA on 4 Jul 2022
Dear Abel, Thank you for taking the time to give us such a wonderful rating and naming some of our exceptional associates. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Excellent

Abdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton was and still is the best hotel I've ever stayed at!
Stayed 1 night in May 2022

10/10 Excellent

Hendrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, clean, safe, and the facility was immaculate! The restaurants were excellent and the service from all staff was amazing! I will definitely stay there again!
Stayed 4 nights in Feb 2022

10/10 Excellent

SUKHDEV S

Stayed 3 nights in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We are young Ethiopian couples from U.S.A , we went back home for a week vacation. We only stayed here one night. Apparently if you talk to the stuff in Amharic, you will be treated like crap. They only respect other nationals staying there. We were told checkout time differently. We were told the pole is not free because they assumed we don’t have a room. They assume without asking. Please give your front desk people more diversity treating. We expect more from big hotel like this.
Stayed 1 night in May 2021

10/10 Excellent

Meskerem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is excellent throughout the hotel.
Stayed 5 nights in Apr 2021

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Sep 2020

10/10 Excellent

Khaldon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Addis Ababa
The Sheraton Addis is always my only option when I am at addis ababa, it offers everything a 5 star hotel should. Its really amazing im every way. I do think however is that becoming too classic and needs some new decors, but nonetheless its a remarkable hotel
Stayed 7 nights in Feb 2020

10/10 Excellent

Tian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
It’s a beautifully hotel. The jogging trial is nice; the food is good and spa is great.
Stayed 4 nights in Feb 2020

10/10 Excellent

Belayneh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

TS, Newport Beach, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are amazing with beautiful gardens and places to walk.
Stayed 2 nights in Jan 2020

10/10 Excellent

Akinlolu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxurious hotel Excellent and friendly staff Beautiful Exterior Amazing place
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but suspicious food
The Sheraton is easily the nicest hotel I’ve ever staid in, and I saved a bit of money by eating their happy hour for dinner. The hotel was quiet and comfortable, and the service great. It’s close to the airport, but you’ll otherwise need taxis to get around. The grounds are filled with flowers, and there’s an amazing jogging path on property, as well as a pool and a playground for the kiddos. Foodwise, I have some questions, as myself and several other people came down with food poisoning during our conference. Of all the places to get food poisoning, however, this was by far the comfiest.
Stayed 4 nights in Nov 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sheridan in Addis Ababa is unbelievable! It is truly a luxury hotel. Beautiful grounds, great restaurants, comfortable beds and wonderful service. I can’t say enough good things about it. We loved it and were sad to leave.
Stayed 1 night in Oct 2019
Response from SAH on 28 Oct 2019
We are very glad that you had a great stay. Thank you for your comment.

10/10 Excellent

berhan

Stayed 15 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Room size is great food is good the spa is run down and masseuse aren't great plus rooms have a lot of noise coming from outside sound of pool engine or something like that
Stayed 1 night in Jun 2019

8/10 Good

kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ADDLC on 29 May 2019
Thank you for your review.

8/10 Good

kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ADDLC on 29 May 2019
Thank you for your review.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Great hotel. One of the best we have stayed in throughout the world. Excellent service and restaurants and pool area even a shop to buy roses for my wife. An absolute Oasis after a week in the bush
Stayed 1 night in Apr 2019
Response from SAHTLC on 7 May 2019
Thanks for staying with us. We are delighted to know that you enjoyed your stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with a large complex including pools, play area, running course, gym and spa area. There are a couple of shops on the ground floor for souvenirs and booking tours. Staff were very friend and helpful. There is a security check at the entrance and also scanners before entering the hotel. I was travelling for work and my hand tools were not allowed on the hotel. This was slightly unusual but understandable.
Stayed 3 nights in Apr 2019
Response from SAHTLC on 30 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natan, Los Angeles, us

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are clean and beautiful. The hotel itself has several amenities as well as beautiful gardens. Great location.
Stayed 4 nights in Apr 2019
Response from SAHTLC on 30 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very accommodating staff Executive lounge the highlight
Stayed 1 night in Mar 2019
Response from SAHTLC on 7 May 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel is fine. The best spot is the executive lounge—great food and service. Gym is very basic and dated. Whole hotel could use refreshing. Service all great though.
Stayed 2 nights in Mar 2019
Response from SAHTLC on 7 May 2019
Thank you

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis in Addis
Beautiful property, excellent service-best hotel in Ethiopia hands down. Cannot wait to stay again!
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fine. However, person that did the check-in was careless and put on my crecit card a pre-authorization of $3400 for a single night stay!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Augusto, Bogotá Colombia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very nice people, very nice place
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Holly, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel by any standard. Gorgeous spacious room & huge comfy bed.
Stayed 1 night in Aug 2018

10/10 Excellent

King-Harish, London U K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Addis Ababa
Very friendly staff excellent surroundings and 5 star comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Friendly service , welcoming staff . Amazing rooms .. great hotel !!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service
It was an amazing experience with best service at Sheraton ADDIS, I will definitely visit again next time.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sheraton Addis is special. It’s a gorgeous hotel with beautiful facilities and wonderful food. However, the highlight is the staff. Each and every staff member is kind and considerate. They always go the extra mile to make sure you have a wonderful stay.
Stayed 2 nights in Nov 2017

8/10 Good

Xiaoyang

Liked: Cleanliness, staff & service, room comfort
A luxury hotel without a gym!
A luxury hotel without a gym! Swimming pool was closed. Sauna was crowded and noisy. For one third of the room price, I can find a better hotel in Addis Ababa
Stayed 3 nights in Aug 2017

10/10 Excellent

SallyAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only slight irritation was the loss of ability to enter the room with the cards originally supplied on a few occasions.
Stayed 4 nights in Aug 2017