Front of property

Reviews of Miracle Hotel Addis Ababa

3.5 out of 5
Miracle Hotel Addis Ababa
Gabon Street, Addis Ababa, Addis Ababa

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 47 reviews" "
Rating 8 - Good. 17 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 5 out of 47 reviews" "
Rating 2 - Terrible. 4 out of 47 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 17 nights in Feb 2024
Response from Vice, General Manager on 2 Mar 2024
Dear Mr. Mohamed HusseinHow are you doing?How was your voyage back to London?We saw your review.We appreciate your considerable understanding with the overall condition of Miracle HotelMiracle Hotel, Management Team

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
White people discrimination
The hotel discriminates against white people. Employees communicate harshly and irresponsibly. - transfer from the airport was not provided, although I wrote to them in the comments to the booking, on the website, by email, on the WhatsApp phone number provided. They didn’t meet me, I took a taxi at my own expense and they simply said “sorry.” - they demand payment ONLY in dollars, and they want to give change in birr, under the pretext “we have an official exchange rate.” But under the pretext of “take birr at the official rate,” they refuse to white people. One of the employees said “you should pay in dollars and take change in birr to help our country.” - there was no hot water in the room, they tried to fix it for an hour before moving me to another room. I spent half a day waiting. - cockroaches. - water is leaking from the shower - I asked for a transfer to the airport, because they didn’t meet me, they said “sorry, the transfer is only for international flights. Sorry again that we didn’t meet you.” Guys, I'm sorry to leave a bad review.
Stayed 1 night in Dec 2023
Response from Vice, General Manager on 2 Mar 2024
Dear our reviewer guest,To begin with, we agree with your right to reflect your view. Nevertheless, we guess you would realize your comments should be inline to the overall rules and practice of international Hotel(s).Who do you think will accept your false case of racial discrimination in such a business firm that endeavors to convince and attract its potential customers? Don't you know that in such service giving firm our moto is '' A GUEST IS A KING''? regardless of race, sex, and age!In our part we say, even if you had experienced such tendency from any employee of the Hotel, was it not worth bringing the case to the management team of the Hotel?While leaving aside some of the points you raised from point of your personal interest, we would like to apologize for the cases related to the lack of up-to-datedness of the service in the room you had stayed. We totally agree that it is the Hotel's obligation to provide a commensurate service to the money it receives from its customer(s). We totally believe that the guest's spirit should never be dismayed during the occupation period. Yes, cockroaches appeared and we eradicated the problem by hiring appropriate service providing firm.RegardsMiracle Hotel

4/10 Poor

William kwabena

Stayed 9 nights in Dec 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good and comfortable.
Stayed 18 nights in Oct 2023

2/10 Terrible

Abdi Mahad

Stayed 7 nights in Jun 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was under good conditions. Only a bit problem with the wifi.
Stayed 18 nights in Feb 2023
Response from miracl on 17 Apr 2023
thinks to comment this kind of sportive comment

2/10 Terrible

Cherno

Stayed 1 night in Feb 2023

4/10 Poor

linda, gr

Disliked: Staff & service
Customer service
Stayed 2 nights in Feb 2023

6/10 Okay

SANDRA, GRANGER

Thank you
Stayed 26 nights in Aug 2022

10/10 Excellent

Fostino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Look very nice and clean
Stayed 10 nights in Aug 2022

6/10 Okay

Keyuanna

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
I enjoyed the stay for the most part. The only downfall was no hot water and staff would not change my room or accommodate the request to look at the water heater. Also there were roaches in my room. Other than that staff was friendly and the price was good.
Stayed 7 nights in Aug 2022

4/10 Poor

Cordell

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Shower head leaks I had to transfer to another room and it was the same problem the room so full of cockroaches the windows were broken the place need maintenance not all the staff was very welcoming but the ones that where I appreciate
Stayed 20 nights in May 2022

8/10 Good

Efrem

Stayed 4 nights in May 2022

8/10 Good

Asmelash

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

10/10 Excellent

Mohamed Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean property quite area
Stayed 17 nights in Feb 2022
Response from yafet on 27 Mar 2022
dear mohamed Thank you for your genuine comment. We wish to see you back in our hotel in the near future. greetings

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il était agréable
Stayed 3 nights in Jan 2022
Response from yafet on 27 Mar 2022
Dear Mr. Hamaza Although we a bit delayed to respond to your appreciated review, we would like to thank you. greetings Miracle Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for fair price
Stayed 13 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great with a fantastic location; a little further from Bole and consequently food options are cheaper and more unique. The staff was very helpful and the room very nice for the midrange price. The breakfast is good, although I would recommend going out for other meals. The restaurant at the hotel is mediocre at best and there are many better and cheaper options nearby.
Stayed 3 nights in May 2021

4/10 Poor

Verified traveller

Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean covinence price good customer service
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very bright and updated room, with great staff. They are very helpful. When I needed to extend my stay, the owner was quite accommodating and available to my needs. He helped me stay in my room even though there was only a downgraded room available. For anyone coming into the country and wants a quality place at a reasonable rate, I highly recommend.
Stayed 14 nights in Jan 2021
Response from miracle on 8 Feb 2021
We will try our best to continue to please people who will check in our Hotel. We once again thank you for taking your time to write a review. Regards Yafet Afework General Manager

6/10 Okay

Sintayehu

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2021
Response from Miracle hotel on 28 Jan 2021
Dear Mr. Sintayehu Thank you for your review. besides the mark given, it would have been helpful for us if your comments pinpointed out. But please note that we total respect your marking.

10/10 Excellent

Henok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for the price!!
These people are one of the nicest most kind I’ve ever had a pleasure of meeting at any hotel. They are unbelievably gracious and it feels like you’re part of a family!!! I highly recommend this hotel
Stayed 2 nights in Jan 2021
Response from Miracle hotel on 28 Jan 2021
Thank you Mr. Henock, We will try our best to continue to please people who will check in our Hotel. We once again thank you for taking your time to write a review. Regards Yafet Afework General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Poor hospitality and costomer service.
Check in took 35 minutes until they found the reservation on the computer. There were no towels and soap in the bathroom. Not enough menu from room service.
Stayed 1 night in Jan 2021
Response from mirac on 8 Feb 2021
we will try to the beast about the checking .the rest we don't accept it.

8/10 Good

maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Friendly helpful staff Great location Quiet Clean Delicious breakfast
Stayed 4 nights in Feb 2020

6/10 Okay

ambati

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from miracl on 20 Jan 2020
we are happy to hear your good opinion in our hotel that make as to do more better

8/10 Good

Patricia, Lusaka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff go out if the way to make guests comfortable. Quietness, secure
Stayed 5 nights in Nov 2019
Response from helin on 20 Jan 2020
we are happy to hear your good opinion in our hotel that make as to do more better

10/10 Excellent

Haymanot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations!
Miracle hotel exceeded my expectations. The staff truly care about customer satisfaction and go above and beyond to make one feel at home. They are very friendly, courteous and make you feel right at home as it has somewhat of a Family feel. The hotel is clean, equipped with elevator, wifi, hot water which tend to be a necessity for the western traveller they have a roof top restaurant that serve. Delicious traditional and western food as well. The hotel is located in the heart of the city close to most major city attractions which made my stay even more enjoyable. Thank you miracle for the warm hospitality. Will be staying there again.
Stayed 5 nights in Oct 2019
Response from ya on 26 Oct 2019
We are pleased to hear you enjoyed your stay at the Miracle Hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, miracle Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from yafet on 13 Sept 2019
We are pleased to hear you enjoyed your stay at the Miracle Hotel

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from yafet miracle on 22 Jun 2019
Thank you for taking the time to review us on Expedia. We are pleased to hear you enjoyed your stay at the Miracle Hotel

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from yafet on 13 Apr 2019
Thank you for taking the time to review us on Expedia. We are pleased to hear you enjoyed your stay at the Miracle Hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, miracle Hotel Management

4/10 Poor

Chukwuemeka

Liked: Property conditions & facilities, room comfort
Stayed 15 nights in Mar 2019
Response from yafet on 31 Mar 2019
that is good and we like that to you to participate in our hotel review. but you have never been here in our hotel haw did you know we have just like service >? for next time just come to see as we are happy and you will have good service.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fair staff were helpful
Stayed 5 nights in Mar 2019
Response from yafet miracle hotel on 24 Mar 2019
Dear, Paul Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay in our hotel; we really appreciate you for taking the time out to share your experience with us—we are thankful that you recommending our hotel to other travelers. Thank you once again and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from yafet on 1 Apr 2019
we are happy for your detailed comments based on your stay experience with us. We believe that most of the guests in the future. they will be happy as you, meanwhile, we hope to remain as your choice for accommodation in Addis. Kind Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Located close to airport nice restaurant at respectable price and friendly staff.
Stayed 1 night in Mar 2019
Response from yafet on 30 Mar 2019
Thank you very much for your review of miracle hotel. All your comments are valuable to us. We are working very hard for the greater future of the hotel. We believe that most of the guests in the future. they will be happy as you, meanwhile, we hope to remain as your choice for accommodation in Addis.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Miracle Hotel was my Orthodox Christmas miracle this year. I had to head to Addis on last minute business, and the staff here couldn't have been more lovely. They decorated the hotel for the holiday, and even held a traditional coffee ceremony for guests. If you are looking for a nice, affordable place near the Embassies and World Bank, definitely check out the Miracle Hotel.
Stayed 4 nights in Jan 2019
Response from yafet on 27 Jan 2019
Dear from Nairobi, Kenya , Thank you so much for your detailed comments based on your stay experience with us. We will take upon your suggestions as well. We'd love to welcome you back anytime. Kind Regards, General Manager

6/10 Okay

Yonis Gashaw

Stayed 6 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and serene
I´ve been staying a couple of times at this family-run hotel in Addis Ababa. Every time I had a wonderful experience and I will definately stay there whenever I visit. The fact that it´s located a little bit off the main road gives it a serene and comfertable environment.
Stayed 7 nights in Oct 2022

10/10 Excellent

Daniel Abera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zufrieden
Stayed 25 nights in Sep 2022

8/10 Good

Muluberhan

Stayed 10 nights in Apr 2022
Response from yafet on 13 May 2022
Dear Muluberhan, We are very grateful for taking your time to write a review about what you experienced in our hotel. The mark grade is also appreciable. Once more thank you!! Greetings Miracle Hotel

8/10 Good

Edoardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 14 nights in Mar 2022
Response from yafet on 27 Mar 2022
Dear Mr. Edoardo! Thank you for your review. We very much appreciate to understand some of our weaknesses and award us good evaluation mark. This will encourage us to excellence our service to our dear customers like you. With greetings Miracle Hotel

8/10 Good

Edoardo

Liked: Cleanliness
Stayed 7 nights in Jan 2022

10/10 Excellent

I s m a i l

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Idris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Miracle hotel on 28 Jan 2021
Dear Mr. Idris, We thank you for expressing your feelings during your stay in Miracle Hotel. We hope our contact with you and people you recommend to our hotel will be strengthened. Thank once again. Regards Yafet Afework General Manager of Miracle Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
يقع الفندق داخل الحارة، الغرفة ضيقة، لايوجد فيها غلاية شاي، ويجب ان تشتري من المطعم في الدور العلوي، الأثاث قديم لكن نظيف، اخبرونا عن وجود استقبال في المطار لكن كذبوا علينا وجئنا بتاكسي، وحين المغادرة اوصولنا للمطار، للفندق ميزة رائعة سجلنا الدخول الساعة الخامسة فجرا وسجلنا الخروج الساعة الواحدة ظهرا، الإفطار جيد لكن قليل، الإنترنت ضعيف جداً، العاملون ودودون للغاية ومبتسمون.
Stayed 3 nights in Sep 2019
Response from yafet on 21 Sept 2019
we are happy to hear from you , about our hotel good complement, for the rest we would like to make batter than now

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed here for three nights, but found the hotel to be clean and quiet with a great staff who were all very friendly and helpful. We enjoyed good meal at hotel restaurant.
Stayed 3 nights in Jul 2019
Response from yafet afewerk on 13 Jul 2019
dear mariusz .we would like to thank you for your support and have chosen to stay at our hotel we are grateful that you had a grate time and enjoyed our service and facilities. we look forward to hosting you in the near future. thanks for choosing our hotel. kind regards