Reception

Reviews of Elilly International Hotel

5 out of 5
Elilly International Hotel
Area Kirkos Subcity 17/18, Kasanchis, Addis Ababa

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 71 reviews" "
Rating 8 - Good. 23 out of 71 reviews" "
Rating 6 - Okay. 14 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 4 out of 71 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andruw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Andruw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elilly Hotel, conveniently located for exploring the sights of Addis Ababa and just a short walk from Meskel Square, has provided a remarkable experience. The staff have been incredibly welcoming; from the reception team to the pool attendant and the restaurant crew on the mezzanine floor, everyone was not just friendly but genuinely eager to make my stay as enjoyable as possible. Their efforts greatly contributed to my happiness throughout my visit. My room was consistently spotless, a testament to their attention to detail. The culinary experiences were exceptional, each meal adding a delightful dimension to my stay. Special accolades to the ladies in the lobby area, who served coffee and managed the gift shop with a warmth and friendliness that brightened each day. I felt completely secure within the hotel and its vicinity, a reassurance for any traveler. Overall, the Elilly Hotel has not only met but exceeded my expectations, significantly enriching my Ethiopian journey.
Stayed 5 nights in Apr 2024

4/10 Poor

Esther

Stayed 4 nights in Nov 2023

8/10 Good

Lizzie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4* hotel near UN Compound
Only complaint was about the airport transfers. Very disorganised. Exoected them to meet ne on arrival but some intermediary rang them abd tgey eventually came about 90 nins late. Not great at 2 am. Akso booked the return a day in advance but the guy wasn't ready. Even though it is free you would hope for a bit better organization m.
Stayed 6 nights in Sep 2023

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very friendly and pleasant service. Afomya (reservation manager) was world class in her service. Wi-Fi was slow in the room.
Stayed 4 nights in Aug 2022
Response from Afomiya.T on 20 Aug 2022
Dear Khalid,Thank You for the time for giving us your feed back we do value your thought and improve if any was pleasure serving you at Elilly International Hotel!we look forward to welcome you soon.with RegardsAfomiya.T

2/10 Terrible

samson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room rug very dirty, bathroom not clean, window drips is not properly hug (for all this I have video) my daughter bitten by badbug or any other type of insect under her eye and checks where swallow ( I have pictures for that. In general Very bad experience I have every had. The room division manager he is a good person try to accommodate. I have one questions how hotel.com . The front deck manger or business manger she doesn't have any customers service experience and
Stayed 5 nights in May 2022
Response from Afomiya.T on 13 Jun 2022
Dear Samson, Thank you for shearing your thought about your stay with us,we do value your feed back and improve if any.

8/10 Good

Hambisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Rafael

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great Ubication
Stayed 20 nights in Sep 2021
Response from Afomiya.T on 18 Oct 2021
Dear Rafael, Thank You for giving us your feed back we appreciated. we hope that your stay was wonderful with us. looking forward to welcome you soon again.

4/10 Poor

Tsaone

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and 4 star service for affordable price with central location!
Stayed 1 night in Jul 2021
Response from Afomiya.T on 7 Jul 2021
Dear Valuable Guest, Thank You for you time to give us your feed back. and we are glade your stay was great we look forward to welcome you soon again. With Hospitality Regards

2/10 Terrible

Ettiene

Business traveller
Stayed 3 nights in Mar 2021
Response from Afomiya.T on 29 Mar 2021
Dear Ettiene, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Girma

Stayed 1 night in Jan 2021
Response from Afomiya.T on 11 Jan 2021
Dear Girma, Thank You for shearing your experience about your stay. we hope to serve you again soon.

4/10 Poor

Georgios

Stayed 2 nights in Sep 2020
Response from Temesgen on 1 Oct 2020
Dear Georgios, Thank you for taking the time to give us your feedback about your stay with us. I would be very glad if you spare some time to discuss in brief how your stay was. I regret that you haven't been satisfied with your stay after the previous in house feedback on Expedia. You gave us a very good feedback. Check-in: Friendly Staff,Lobby,Welcoming,Awesome Room: Nice bed,Good Wifi,View,Spacious Location: Convenient,Easy parking,Walkable I would like to assure you that you will have a very best time staying with us in your next trip. Once again, I would like to extend my apology for any inconvenience you had. Best Regards, Temesgen DIlnessa Director of Rooms

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
Great overall
Stayed 7 nights in Feb 2020
Response from Temesgen on 24 Feb 2020
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay at Elilly! It gives us unparalleled pleasure to have learnt that our Guests enjoyed their stay with us. I would like to assure you that we will continue working harder in order to address the limitations we have. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 Okay

Jeanette

Liked: Cleanliness, property conditions & facilities, room comfort
Our money went missing
The hotel is pretty, in a good spot in the city, the staff is friendly, however our second day there my boyfriend and I went out to eat and when we came back, our room had been cleaned and a bunch of our money went missing. We talked to the manager he was really friendly and he said he would start an investigation, but our issue was never resolved and we lost all that money.
Stayed 5 nights in Jan 2020
Response from Temesgen on 19 Feb 2020
Dear Jeanette, Thank you for taking the time to give us your feedback about your stay but we regret to have learnt that you haven't had the best stay. We have made an investigation to know a person who might have taken it, even though we couldn't find. We have a serious employee gate check and we have made possible secret follow ups, but we couldn't be able to. I would like to assure you that we will make your next stay as best as you couldn't imagine, even though it might not compensate your frustration. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director, Rooms Division

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi very poor...need to fix it
Stayed 3 nights in Feb 2020
Response from Afomiya.T on 17 Feb 2020
Dear Mohamed, Greetings! thank you for giving us your thought and we regret not to full fill your experience we will improve or internet connection.once again we apologies and we look forward to welcome you again. with Regards

10/10 Excellent

Caitlin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from E on 30 Nov 2019
Thank You for sharing your experience with us. hoping serving you again soon.

4/10 Poor

Alan J

Liked: Staff & service
Disliked: Room comfort
No thanks
Very noisy club nearby. Small dark room. Better choices elsewhere
Stayed 3 nights in Jul 2019
Response from Temesgen on 2 Aug 2019
Dear Alan J, Thank you for taking the time to give us your feedback about your stay with us. We regret that you haven't had enjoyed your stay with us. Regarding the club, there is no club around our Hotel and Elilly is known to be a very peaceful place where most Guests enjoy the calmness but unfortunately during your stay, there happened a wedding ceremony held in our Hotel and they stayed longer than they were allowed to celebrate. We insisted that they should quit the ceremony on the given time but couldn't make it. Once again we do value your comments and would like to apologize that we didn't make you happier and I would like to assure you that we will make your stay awesome and enjoyable if given a chance to. We look forward to welcome you best exceed your expectations. Best Regards, Temesgen DIlnessa Director of Rooms Division

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Temesgen on 14 Jul 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are very happy to have learnt that your stay was enjoyable and satisfactory. I would like to assure you that we will be striving harder in order to best exceed our Guests' expectation. We look forward to welcome you again soon at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Temesgen on 14 Jul 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are exited that your stay was satisfactory and enjoyable. I would like to assure you that we will work harder than before to be excellent in Hospitality. I also would like to assure you that your next stay will be more enjoyable. We look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Temesgen on 9 Jul 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are very glad to have learnt that you had a nice stay. We will continue working harder to best exceed our Guest's expectations and would like to assure you that your next stay will be much more satisfying and enjoyable. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 Good

Rakhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable for a short stay. The service was fine, too.
Stayed 5 nights in Jun 2019
Response from Temesgen on 8 Jul 2019
Dear Rakhat, Thank you for taking the time to give us your feedback about your stay and also it's a pleasure to have known that your stay was satisfactory. We do value our Guest's feedback in order to make their stay enjoyable and excellent. I would like to assure you that we will work harder to make your next stay with us superb. We look forward to welcome you again soon at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 Excellent

Celestin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An hotel to stay in
I really enjoyed the stay in that Elilly Hotel. The people were really friendly and very helpful starting from the security at the entrance, through the reception, the waiters in the restaurants, the house-keeping and the Spa. The stay in the lobby after check-out was so comfortable so that I did not realize the long waiting till 08:30 p.m before leaving the hotel to the airport. The Elilly Hotel is a place to be. -:)
Stayed 1 night in Jun 2019
Response from Temesgen on 1 Jul 2019
Dear Celestin, Thank you very much for taking the time to give us your feedback about your stay! It gives us a maximum pleasure to know that our Guests feel at Home and enjoy their stay as well. We will continue working harder to excel our efforts for a maximum Guest satisfaction. I would like to assure you that your next stay will also be enjoyable and satisfying. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!...
Everything was great!....except for the carpets not clean enough. The rooms are really good; comfortable bed, flat screen tv, balcony, clean bathroom. I would highly recommend it.
Stayed 4 nights in Jun 2019
Response from Temesgen on 27 Jun 2019
Dear Judith, Thank you for taking the time to give us your feedback about your stay with us and it's a delight to know that your stay was enjoyable. We will strive harder to improve the limitations we have and make our Guest's expectation excellent. We look forward to welcoming you again soon. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 Okay

Lukshman

Liked: Cleanliness, room comfort
Review
No water pressure wen no power. Power restoration over 30min. No internet wen country writing exams.
Stayed 1 night in Jun 2019
Response from Temesgen on 14 Jun 2019
Thank you for taking the time to give us your feedback about your stay with us. We regret the internet was cut off by the government, even though it is beyond the Hotels control. The power cut off is also a national power shortage that we could not revert but taking a while till generator starts was as you said, was a problem and we do apologize for that. I would like to assure you that we will work harder to improve the limitations we have and maximize our Guests' satisfaction. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff, the hotel is a little dated but in a great location. The WiFi was of good strength.
Stayed 2 nights in May 2019
Response from Temesgen on 5 Jun 2019
Dear Mr. Gendis, Thank you for taking the time ti give us your feedback about your stay at Elilly! We will continue upgrading ourselves in terms of customer satisfaction and Guest experience. It's a delight to have learnt that our Guest's say is pleasant and satisfying and we assure you that your next stay would be more satisfying and excellent. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 Okay

MM

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
hotel was nice the room had very little light. bathroom was in poor condition. hotel needs renovation service in the restaurant was extremely slow. breakfast was good.
Stayed 1 night in May 2019
Response from Temesgen on 27 May 2019
Dear MM, Thank you for taking the time to give us your feedback about your stay. We will work hard to rectify the limitations we have as you mentioned, we will seriously consider the points you mentioned. We assure you that your next stay will be enjoyable and satisfying and we look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Temesgen on 20 May 2019
Dear N, Thank you for taking the time to give us your feedback about your stay with us. We will work hard to improve the limitations we have and provide an excellent Guest experience. We entrust that your next stay will give you maximum pleasure and excellent experience. We look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 Excellent

Mr Stephen Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
This hotel is a gem
Stayed 1 night in Apr 2019
Response from Temesgen on 12 Apr 2019
Dear Mr. Stephen, Thank you for taking the time to give us your feedback about your stay in our Hotel! It has a thrilling effect on us when guests are happy with their stay in our Hotel and it also help us work harder to better exceed our Guests' expectations. We look forward to welcome you again soon with much better improvements. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and friendly environment
Really friendly environment.. genuinely friendly staff, nice swimming pool and sauna. Free breakfast. Overall a truely great hotel and good value..
Stayed 26 nights in Feb 2019
Response from Temesgen on 25 Mar 2019
Dear Sir/Madame, Thank you for your valuable review! it means a lot to the management and staffs. We will also strive for the maximum pleasure and satisfaction of our guests and we look forward to host you again soon. Best Regards, The Management Elilly International Hotel

10/10 Excellent

serge, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Very dedicated and professional staff
Stayed 1 night in Mar 2019
Response from Temesgen on 12 Mar 2019
Dear Mr. Serge, Thank you very much for your review, we are very happy to have you stayed in our Hotel. We wish to serve you again soon. Hospitality Regards, Temesgen Dilnessa Rooms Division Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very nice hotel. We stayed there twice - the second time worked much better as the room was well prepared and everything worked.
Stayed 1 night in Nov 2018
Response from Tolani Kisi Revenue Manager on 5 Dec 2018
Thanks for taking the time to share your prestige opinion on Elilly International Hotel, Addis Ababa. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you next time

8/10 Good

Jagdeep, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Not all things work when you check-in and you need to send a fair bit of time getting them fixed - but they do fix them.
Stayed 3 nights in Nov 2018
Response from Temesgen on 14 Jan 2019
Dear Jagdeep, Thank you for your reviews, we will work hard to exceed our customer's expectations. And we look forward to host you again at Elilly International Hotel. Best Regards, The Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
It is a nice hotel. I was in a corner room with floor to ceiling windows. Very nice
Stayed 1 night in Nov 2018
Response from Temesgen on 1 Feb 2019
Dear Mr. Robert, Thank you very much for your review! We will work hard to make our Guest's stay very pleasant. Best Regards, The Management

6/10 Okay

Verified traveller

Elilly hotel in Addis Ababa
If your business is with the UN office in Addis Ababa, then the location of this hotel is excellent as it is practically just one block away from the gate of the UN office. The hotel itself looks old, even though it is supposed to be relatively new. But the vibe is not so good for me because I prefer a modern feel in hotels where I want to stay. I don't think this should be a five-star hotel; it is more like 3-star
Stayed 3 nights in Sep 2018

10/10 Excellent

Tom, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the same general area as the Sheraton and Hilton at half the cost. They also have a great deal if you have (like most do) a midnight flight out of half price to stay until 9 pm. Good breakfast, very nice, efficient, friendly staff. Great pool and sauna.
Stayed 5 nights in Sep 2018
Response from Tolani Kisi Revenue Manager on 5 Oct 2018
Thanks for taking the time to share your prestige opinion on Elilly International Hotel, Addis Ababa. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We look forward to welcome you back again to our hotel and we aim to make your stay more enjoyable than the last.

6/10 Okay

Julia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Elilly is a 5 star????!!!!!😔
Service was very good.Bathroom was too cramped for me to effectively take a shower😩To be honest not up to its 5 star status
Stayed 3 nights in Aug 2018

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is one of the best in Addis
The hotel is one of the best in Addis. The breakfast and restaurant is quite good in comparison to other hotels. The gym does not have many machines, but it is ok. The sauna is nice, but one day it is closed for maintenance. There was a small leakage in my room.
Stayed 1 night in Jul 2018
Response from Reservation Agent on 10 Aug 2018
Dear Sirs, Greetings! we really Thank you for staying with us and comment your issue have been solved and we will make sure to have pleasant stay with us next time.

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for visiting ministries and UNECA
The hotel is located in the centtr of the city, good for visiting ministries and UNECA. But there are few shops. The hotel's restaurant is quite good, better quality and price than the Tattoria nearby.
Stayed 1 night in Jul 2018

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located in the center of Addis, convenient for vi
The hotel is located in the center of Addis, convenient for visiting offices and restaurants. The wifi in the room is sometimes weak. The bathroom has slight leakage.
Stayed 4 nights in Jul 2018

8/10 Good

Maite, Dakar

Liked: Cleanliness, staff & service, room comfort
The single room is too small. I got a bigger room but it was too noisy! In general, it was ok
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in close proximity to ECA
Although internet in hotel is of adequate speed, many rooms suffer from feeble signals. This feedback from a number of colleagues who traveled with me.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for UN meeting
Rooms were clean and has all necessary features. Great water pressure in the smaller room with a stand alone shower with hot water. The service in the lobby was not great when it was busy. I think there was only one person on staff that was a bit overwhelmed. The restaurant and breakfast had excellent options with nice croissants and coffee.
Stayed 6 nights in Mar 2018

8/10 Good

Mohammed Fahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively good hotel. Would recommend for busines
I had a nice experience at this hotel. Nice rooms and very good service. Only down side is that they don't allow outside food and drinks. This is not good because I stayed for 3 weeks and it is not expected to only eat and drink at the hotel.
Stayed 17 nights in Feb 2018

10/10 Excellent

Mohammed Fahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, no complaints
I have no complaints about this hotel. Friendly staff, clean rooms, reasonable prices. I would recommend better lighting in the rooms to work and write while in the room.
Stayed 8 nights in Feb 2018

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cordial and warm customer care. clean and well position property for business trip. Can do better with the airport pick up and entertainment on offer!!
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great pool and gym
The room was lovely but could stand to be a bit brighter...the view was horrible ...construction site. However, the pool is amazing and so is the sauna. I was a bit annoyed when one waiter who brought my room service expected to keep the change without allowing me to give him a tip. I felt that was rude. The hotel was very generous in letting me have a late check out. Overall, highly recommend.
Stayed 1 night in Nov 2017

6/10 Okay

pajomo, Copenhagen ,DK

Liked: Staff & service
Disliked: Cleanliness
Friendly staff but hotel is not 5 star
The staff here make the difference as they try very hard to help. The problem is with the state of the hotel. It is very worn and the carpets are not clean and the rest is acceptable. There is no ventilation in the rooms, so no air conditioning although you can ask for a fan. There are also bugs. Both my colleague and I were bit by mosquitoes multiple times with rooms on different floors. They changed my room and the other was okay. This is totally unacceptable, when you can't sleep because of bugs. The restaurant and breakfast are good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort